Worst storage space I've ever dealt with. This is not my first time dealing with Extra Space Storage, for those who don't know, their MO is they raise your price after the first month *or* end of whenever your promotional period is over. Raising prices like this is not unusual for storage spaces, however ESS has done it every single time with the 3 different locations I have used them across 3 states. Did my sign up online and got a good rate if I prepaid 3 months, now I knew they would raise it after that period, however usually they up it via a letter, you call and talk to them and negotiate to somewhere in the middle. This time I got a notice saying my rate would DOUBLE... I called, expecting the usual song and dance and firmly explained me being upset for the huge increase, he told me their price was still way below market value, this was not true, I had looked at multiple local places and their price was on the high end of market value, but by no means far below it. Guy on the phone just told me we had nothing to talk about if I thought the price was high, no attempt to say we could try to lower the price, just claiming it was well below market value. He basically hung up on me... Now I was coming in a little hot, but I'm not an aggressive person, but even my most firm is not that harsh.
Been in a new place for a few months now, significantly lower, they haven't raised my rent, easier location to get in and out of, and my space has a light inside it.
I knew what I was getting into with another ESS, but the fact that this guy could not have cared less about keeping my business and was either wildly misinformed, or straight up lying about what local rates are is just nuts. Stay. Away. read more