I've only been renting for a short time but I haven't been very pleased so far. The first trip of moving things, my gate code didn't work. Come to find out, my account was listed as delinquent and yet I had paid everything. Being already stressed from moving, having to call each time to have the gate opened and then having someone who was new answer (not his fault at all) and not be able to give much of an answer other than to let me in while he was in the office, was pretty frustrating.
My second trip for moving was yesterday. I rented a UHaul and you have limited time with those. So, I'm in the last hour of my time (took a bit to drive from A to B) and look up the address to the storage place online. I knew it was on S main st but couldn't remember exact spot. Type it in my phone and away we go. Well it was the WRONG place. NOWHERE on the website is the address for my actual storage unit listed. It's not on my emailed invoice either. The ONLY place it was, was on a business card I had in my car in the folder they gave me first day. We ended up finding it in the end,(by me calling to get the address from the main office) BUT I find it to be very poor customer service to not be able to find the CORRECT ADDRESS online. Isn't that normal professional business etiquette? I may have my things there now but I can assure you that I will not be going with this company again. The woman who answered one of my calls about the gate code needing correction was very rude and seemed annoyed that a CUSTOMER had concerns. She was highly unprofessional even when signing my contract, allowing a non employee she knew to see all my personal information as it was put in. I wouldnt recommend this place to anyone, despite its previous good reviews. It's apparently gone downhill since then. read more