Hello my name is Alexis Johnson Parker and I am trying to do what I can. I have recently lost my…read morejob and my transmission went out in my car and some recent health issues all in one. I am overly struggling and overwhelmed at this moment. I am not looking for a handout but I just know that it is a major struggle for me right now and I am doing what I can. it is hard trying to get ahead of all bills at once. I called trying to get some help with payments so that I will not lose my storage. My grandmother passed away and all of her valuables are in my unit. Please someone have some compassion and work with me to get caught up as it is very important for me not to lose my unit. these are unforeseen circumstances that I am going through and I am holding on to my faith that I will make it out of this stormy moment in my life. I am not a person that looks for handouts and would just need some time to get caught up with the payments for my units. I am a little over a month behind and my storage unit does now have a lien on it. I am trying my best but do not have any resources right now. please pray for me and pray with me as it is very important that I keep this unit until I am able to find a new home to store my belongings. Thank you. You all be blessed and stay safe out there, especially with Covid being back on the rise and pray over yourselves and family as well.

Extremely efficient. The property is well kept and I utilized the truck option which was just .99…read morea mile, extra bonus at that price!!!

Rose (the manager)was the best part of my experience!. She helped me find the perfect storage unit…read morefor my needs. The process was quick and easy.

Easy move in process…read more Secure. Easy to get in and out. Wish it didn't have ants. Might need to adjust the size

Staff and leadership at this location are amazing! Jason and team are extremely helpful and do a…read moregreat job with space, service, and customer care. Storage space is solid and well taken care of. I would recommend this space for anyone local and needing to store their valuables.

I've had excellent service here in the past but today was terrible! I planned with onsite staff a…read morechange of unit to downsize and have movers transfer half of the contents and remove the rest on the same day. The onsite employee who was supposed to meet to complete paperwork and provide access to new unit did not show. There were no other employees in the office! The movers arrived, loaded up contents and had to wait about an hour to access the new unit and then go back haul away the excess items. This added to my costs! Multiple customers gathered outside the closed office due to access problems in other buildings. No one knew how to contact the company for help. People called around to other offices for help. Apparently there are no online instructions and no alternative numbers for customer onsite issues when the office is not staffed during regular business hours. Eventually an employee from a different office arrived. Javon is to be commended for keeping her calm while she dealt with multiple dissatisfied customers! However, this company should have a communication plan that is obvious and accessible to customers for a very foreseeable event.

This business has promised me a student discount that they did not even have available! Then they…read morehad me sign the contract a few days later promising that they would receive an override approval from upper management. Then they never bothered to call me back to tell me it was not approved so I could know about the failed transaction and could plan accordingly. Instead I found out the day I moved in just because they had put a lock on my storage unit and I had to go into the front office to get it removed... I found out the discount was not approved then... 4 business days after I was assured it would be taken care of. In fact the general manager was responsible to give me the call about the failed transaction and of course bothered to call... I do not support business practices where either lying or cheating customers into contracts is involved. I would advise you to beware of doing business at this CubeSmart location!!!

Gloria is awesome. She went above and beyond for us. I had cut my finger on one of my light bulbs,…read moreshe went back and got a band aid and some water for us. Great place!

This has been the worst storage unit company and especially this location that my wife and I have…read moreever needed to deal with. We have used multiple storage companies throughout various States while serving in the military and government contracting in the last 35 years. Do not use!! * Your unit gets your lock cut off and storage lock is put on when/if your payment doesn't post by day 5 into your billing cycle. * Some young kid is managing office with no clue on life. * There are only 4 carts available to load and carry items to and fro vehicle to storage unit. If needed on weekends forget it!! * 4 payment increases within a 12 month period and services had no upgrades from day one until we vacated the unit. This is the worst storage unit EVER ... EVER !!

Everytime I'm in need of a storage unit, this place gives the best service and the best rates,…read moreShoutout to Gary Cogliati this man knows what he's doing. Couldn't have asked for a smoother transition getting a storage unit. I got my 8x10 best needed for amount of items, call up Gary He's the guy for sure.

Great experience. I needed this on the fly and for only a month but the location is great,…read moreeveryone I dealt with was great and accommodating. The price was the best I could find. I was not a customer long enough to leave 5 stars and gate access is only from 7 a.m. to 8p.m. I would use them again if I needed storage.

DO NOT SIGN UNTIL YOU READ!!!! Absolutely one of the worst customer service storage experiences…read moreI've ever had. We rented 2 units for a few months while we sold our house and moved. Everything seemed ok at first but then we started having issues. No one would be in the office at opening time. When the phone was answered the gentleman and/or sometimes older sounding lady had no idea what was going on or how to charge a credit card or change payment. We rented the truck and the same frazzled strange man helped us. He would not move the truck out or put it back into the small place where it is parked. He was unsure how to handle the billing. We left with no paperwork and nothing saying a transaction had occurred. When we did our final move out we noticed that water had leaked, I think gushed is a more appropriate term, in the corner of one of the units. In that corner was all the family photos, scrap books, keep sakes, collectible magazines and a box of high quality winter wool socks and some underwear. The frazzled, strange guy who was there said he would take photos, call the manager and let him know and he was sure they would "do something" for us. We left the moldy, mildewed mess in the unit and waited for a call the next day. No phone call. We drove over and spoke to the manager Ralph. He was rude, dismissive and just plain ugly. He refused to even listen, much less help. We had to go into the office several times to speak with him because he would just walk away while yelling. He said he had not been informed about the situation. However, he let slip that he had seen the photos the owner/employee had taken the day before. He not only did all these things but he then takes our code out of the system. We paid for a full month of service. If I want to check to make sure everything is out of the unit, now I can't. So not only did all this happen but he shorted us a day without a refund. So we lost very personal, irreplaceable memories and Ralph could care less. This could be the worst place ever to store your things. Either the unit leaked during one of the heavy July thunderstorms or when Jimmy's Minis cleaned out the gutters in June water got in. We were not asking for anything crazy in recompense. The way we were treated is just ridiculous. We don't want others to go through this. Ralph went from friendly to rabid dog status in a snap. We had wanted to support local business but it looks like the big storage corporations are just more reliable. We won't make the same mistake again and we hope you don't either. And I'm hoping the owners read this as well. The manager told us never to in on Wednesday because the guy who worked that day was incompetent. He was not even allowed a password or access to the computer system. What kind of business is this guy running. And then to talk about an employee like that. Hopefully the family who owns this business will do some house cleaning.

I love these guys. They are great to do business with. They've spent a lot of money on good…read moresecurity so you can feel good about leaving expensive boats, RV's or vehicles. There's great lighting, plenty of cameras and computer tracking for every person who comes in 24-7, 365. If this facility is located in the area you're interested in, there's nowhere else to go. You won't beat these people or this facility.

no way I'd go back to this place, poor security, a paranoid, angry manager, do yourself a favor and…read morelook elsewhere, yes it's cheap but you get what you pay for! Renting here was the worst experience in business we've had in 40 years. Stuff stolen, manager always texting and or calling us about trivial stuff, stay away!

We've stored stuff here for 15 years and have been very happy with the service. Yesterday, I forgot…read moreour code, and Chris was extremely helpful! I felt I got the service I needed AND he went through the protocols to ensure I wasn't a crazy rando person trying to steal stuff. Above and beyond service. I felt helped quickly, AND I feel my stuff is safe. I HIGHly recommend!

James and Kyara for the win!! I shopped around for storage places in the area and these two have…read morewinning attitudes and totally professional behavior, which won me over to become a customer there. You can go to a lot of storage places having said that the people make such a huge difference. They talked me through every detail and made my experience super smooth and easy. They are a credit to Storage King, and the facility and location are solid too.