I have been a long-time customer and have always been satisfied with this company--until my most…read morerecent rental. On move-out day, I opened my unit and was shocked to find all of my belongings covered in pollen. The pollen had even seeped inside sealed boxes, and when I moved everything into my new home, the pollen tracked inside and created a huge mess. I even had to visit Urgent Care to have my eye flushed because of the exposure. When I contacted the District Manager, Chris Moss, he was difficult to reach and slow to return calls. When I finally spoke with him, he didn't seem concerned and simply said he was sorry. He never asked to see the photos I had showing the severity of the issue, and when I suggested inspecting the unit to prevent this from happening again, his response was that it couldn't be done because it was "not pollen season." I later reached out to corporate, but the only response I got was "we're sorry" and that I should "read the fine print." No one showed any real concern about the issue with the unit--or the risk that others may face the same problem. For reference, this was at 10104 Capital Blvd., Wake Forest, NC 27578, Unit B060. The only positive part of this experience was Laquanda at the front desk--she was kind, professional, and very helpful throughout my rental. Beware before renting from this company unless you don't mind your belongings being covered in pollen.

This Public Storage in particular rocks! They were very informative and the process was great! Very…read moreprofessional! I will surely highly recommend them! I store a sports car there and other items and my unit was perfectly clean and spacious!

If Brandon at Extra Space Storage isn't Employee of the Year, then I demand a recount. Seriously,…read morethis guy is the Storage Whisperer. If you're debating between storage places, just stop right now and choose this one. Brandon is worth it. Five stars, but only because Yelp won't let me give six.

This company increases rates with no justification. After just 4 months our unit price was…read moredoubled. I notice multiple class action lawsuits - one in 2019 for bate and switch that they lost. Today their Black Friday sale is showing 50% off - which will not last if you sign up with them. The unit we used was off Sunset in Raleigh. I expect this bate and switch activity is a company strategy however.

What a nightmare experience it has been. The staff waited 2 days to notify us of a bathroom leak…read morethat flooded a major portion of units on the first floor and it was obvious ours was effected. Had we been notified as soon as it was discovered a lot more of our stored items could have been saved. After 2 days of boxes, furniture and other items sitting in water they were beyond saving and more damage was done. We were offered no assistance, they made no attempt to remediate the problem with fans or any process to dry the area out. After demanding another unit to move the dry items to, I was told I'd have to pay for 2 units.

The employee who helped me at the storage location was wonderful. She sold me on Public Storage…read more The online experience was difficult when there was an issue to navigate.

Seems good to me! I enjoyed working with the lady in the office to learn about the options and get…read moreset up with a lease. She was very nice to deal with, especially compared to the other place I went. The unit was perfectly cleaned out. The lock is included. The price was cheaper than the other places nearby. I would recommend this place above the others in the area.

Brassfield Self Storage was the least expensive of all the self storage options in South Durham…read morewhen I checked around. The facility is only a few years old, and is very clean and uncluttered. The person who rented me my unit was well informed and professional, showed me the 24-hour monitoring service, and explained that each unit not only has a lock, but an alarm that is deactivated when you use your code to enter the facility, and re-activated when you use your code to leave the facility. I was also able to use their big truck for free to move in my things. Simply put, I've had a good experience with them.

Used this location for about 2 months. It is a great place to have temp controlled storage, locked,…read moreand safe, however, on three occasions (3), the elevators didn't work. I was on the top floor and always had items from trade show that were heavy. I had to go back to my car/truck, load items up, and return again. These occasions were after hours, which made it highly inconvenient and unable to get help. The other customers that were also trying to load items or take items from their storage said that it happens sometimes. Either way, if you aren't on the bottom floor, I'd always check the elevators before you unload your items. I was also disappointed with how much they up-charge with insurance. I started digging into my own business policy to circumvent the extra charge. Pay attention to advertised prices because once it's said and done, the prices are much higher than you plan on. Otherwise, it is really no contest in the area. If you plan accordingly, Bee storage is a good option.

First class storage facility. The workers are always courteous and accommodating. I've rented…read morethere twice and would return again if needed. I decided to release the storage at the end of the month but had to do it a few days later. They kindly prorated the fee for me. I appreciate that in this economy. Great value. Great service.

I needed a storage unit at the last minute and was frantically looking for a storage company…read moreonline. I chose Red Carpet Self Storage based on the proximity to my new residence. The man who runs the storage facility, Bill, was very professional, friendly, personable and was very helpful. I had called a few minutes before their closing time and Bill stayed on the phone and worked with me past their closing time to assist me in completing my order. The price was reasonable, very clean facility, well-lit after hours, clean bathroom for customers, and they had flatbed dollies in the halls for their customers to use. Bill also recommended to me their in-house moving company, Distinctive Moving and Storage, to move my belongings from the storage unit to my home garage. The move from the storage unit to my home garage was flawless. After dealing with a nightmare out of state move for months, it was a welcome change to work with Bill and not experience any issues whatsoever. Great example of top notch customer service. I highly recommend Red Carpet Self Storage!

Slate Storage is located off Six Forks road. My boyfriend and I came in today looking for a storage…read moreunit. We were helped by Inga, she was amazing! Excellent customer service. She answered all of our questions. She also offered us coffee and tea, so sweet! This storage unit is climate controlled and well lit. Codes are needed in order to enter the facility, which is nice for a safety reasons. The facility is clean and has both dolleys and large service elevators too assist in the moving process. Another great feature to the facility- plenty of bathrooms!

The management is very helpful. They try hard to fit your needs of size, location and configuration.read more

I'm in the military waiting on orders to head to advanced training when I signed this lease…read more SmartStop, after three months, decided it would be best to increase my rate 2.5x what it currently is. They sent a letter to the address on file which was forwarded to me notifying me of the major rate increase. Not once was it mentioned that this was a "promotional rate" which they told me in the letter. Not once did they mention my rate was going to receive a severe rate increase after only three months. Mind you, they require that you get insurance on the unit which is a minimum of $12 per month. I'm having to make a trip to move out of this unit as it's far too expensive for me to continue using especially as they told me the rate can continue to increase based on the "market."

Excellent customer service (love Trey!) and clean & safe storage. I have had my stuff there for…read moremore years than I want to admit. Def would use SmartStop Self Storage of Cary again!