Staff and leadership at this location are amazing! Jason and team are extremely helpful and do a great job with space, service, and customer care. Storage space is solid and well taken care of. I would recommend this space for anyone local and needing to store their valuables. read more

I've had excellent service here in the past but today was terrible! I planned with onsite staff a change of unit to downsize and have movers transfer half of the contents and remove the rest on the same day. The onsite employee who was supposed to meet to complete paperwork and provide access to new unit did not show. There were no other employees in the office! The movers arrived, loaded up contents and had to wait about an hour to access the new unit and then go back haul away the excess items. This added to my costs! Multiple customers gathered outside the closed office due to access problems in other buildings. No one knew how to contact the company for help. People called around to other offices for help. Apparently there are no online instructions and no alternative numbers for customer onsite issues when the office is not staffed during regular business hours. Eventually an employee from a different office arrived. Javon is to be commended for keeping her calm while she dealt with multiple dissatisfied customers! However, this company should have a communication plan that is obvious and accessible to customers for a very foreseeable event. read more

This is a great place. It's close to here we live. We were able to snag one of the sought after INDOOR spaces. I made the reservation online. It was easy. I found that our homeowners insurance covered storage bldgs so I stopped in to cancel their (mandatory) policy. It was quick and easy and my monthly payment dropped quite a bit. The area is clean and easy to access. read more

Public Storage is the perfect place when you need to relocate and don't have a home yet ! Everybody was very helpful and the directions they gave were easily followed . read more

Easy process. The employees were very helpful and had wonderful customer service skills.

Grace and Edward have been very helpful in my moving process. Rental was seamless and affordable. I know my things are safe at the Public Storage facility. read more

awesome clean and easy. Grace is a doll and helped me set everything up took me to the unit and showed me how to work thd lock and check my Cid and everything! great people and great place read more

This storage facility offers good security and clean units. The temperature controlled indoor spaces are very nice. Grace is the manager I have been working with for a long time. She is always so helpful and goes out of her way to answer questions. She really cares about people and is one in a million. Stop in and ask for Grace! Thanks for your help (again ) Grace. See you next time! read more

The manager Erin is very personable, helpful and followed up promptly on all my questions and concerns. She was a big part of why I chose the Maynard location and when I arrived with the movers, I was impressed at how clean, well-lit and secure the facility was. I highly recommend this place. read more

I've been with life storage for 10 years. They are clean, communicate often regarding events and availability to the storage that may be weather/COVID related and most importantly helpful. They go out of their way to help you get stuff moved in/out and even waive fees if you don't abuse it :) read more

This facility had an advertisement for new customers stating price was good for the duration of the rental of the unit. My rent was increased after the first year by $20. Yes, $20 per month increase. I called and they reduced the increase and said the person that did my contract didn't know what she was doing and I shouldn't have been told that. IT WAS ADVERTISED! That is why I chose the place. Year two...another TWENTY DOLLAR per month increase. Yes. So I moved my stuff out and cancelled my unit immediately. They will not return the remaining unused portion of my rent for the month but you can bet they will rent that unit out! read more

Property number 08115, Beth was filling in and she is incredible. Very sweet, and helpful. She was working alone and had 6 different guests inside and was so great at helping us all! read more

BAIT & SWITCH!!! Reserve a unit for $97 online and receive 2 emails and a call in confirming my reservation. We got there and the lady said they don't have that unit but had a larger unit available for about $50 more. The lady said she can't honor the price but we can call the DM Matt Van Ess and ask him. We called a few times and left a message but no answer and no return call. read more

Cheaper than many units I priced in the Cary area and the cleanliness of the property and help of the staff is just as good.

We've been here for 4 years & very satisfied. Controlled temps, clean bathrooms, spacious elevator and dollies always available. The front desk rep, Grace, is super friendly, helpful, and very responsive. Thank you, Grace! And thank you, Public Storage. read more

Manager of this location was very unprofessional and rude. As a previous review stated- they are all smiles when you sign a contract with them but terrible upon move out. Manager stated that they are not required to notify their clients of any policy or charge changes. This is incredibly shady and a poor way to treat your customers. We paid our bill early every month and the manager threatened us to send us to collections because we simply asked a question about our move out date. She was NOT polite or patient. read more

Went online, found the space I needed, and reserved it. Went on site and Bryan G. took care of getting me set up and out the door quickly. Reviewed the space with me as well as all of the documentation, policies, and the terms and conditions. Pretty much in and out with no hassle at all and no "surprises". Got to love that. read more

My family rented a space here recently and found them to have changed for the much worse from when we were regular customers in 2007-2008. This location has an attitude of bait-and-switch. They would not permit the use of an approved lock we had from our prior tenancy, but had to pay $15 for a cylinder lock worth about $5 elsewhere. Insurance was mandatory, or at least they rush you into believing that. the staff was argumentative, would not answer direct questions, and practically got lost in the units after telling us the correct way to go. They were quick to call us moments after we tried to look-up or reserve something on-line (good!), but they would not honor the on-line pricing and refused to let us drop the phone discussion and just go back to reserving the space ourselves at the cheaper rate. We only rented for a short time-period, in a time crunch, and are still unhappy that we had to do business with this location. In a separate transaction, we found a different Public Storage in Raleigh to be a complete 180-degree improvement over this location. read more

Thanks to Kimberly I was able to find a location to store my boat immediately. She called multiple locations to find an available storage space. She truly went beyond what she had to do to find a storage space. She has a very friendly and very professional attitude. read more

I like Jeff the manager. He has always helped me with any questions. The inside storage this year has be not kept up with cleaning. Dust and dirt everywhere. The price for my unit has gone way to high over the past 4 yrs. this is why I cleaned up and moved out all my stuff. read more

Fantastic service. Great availability. Excellent staff. Thanks Sarah for all your assistance with our move. :-)

Very satisfied with friendliness of staff, facilities (clean, secure, well lighted, etc.) and the value. However, make sure to clarify their insurance and lock policy when you first call. I did not and ended up with $25 in additional fees for a lock (which is a good lock and mine to keep) and insurance. I probably would have gotten the lock anyway because it is sturdy and secure. However, many home insurance policies cover storage facilities. Once I bring in the right paperwork showing it's covered, the insurance can be cancelled, but I could have avoided any charge at all if I'd known ahead of time. Simply put, ask questions so you can make informed decisions. read more

Kendal showed great customer service which make me want to continue business st this storage. She gave us what benefited our needs and explained everything well. I would recommend this storage to anyone. Awesome job Kendal!! read more

Managers Leanne and Kimberly were great to work with. They were very on top of things, and everything worked smoothly with no hidden charges, etc. They were very knowledgeable and accessible if I needed any assistance. If I need another storage rental, I will be using Public Storage again in the future. read more

Thanx to Kim, we got the right size unit.. she was very informal knew what she was talking about and very helpful. Right person for the job very outgoing person will continue doing business with public storage from here on out. read more

This storage unit is awesome!!! Kimberly was amazing in helping to meet my needs in the short time in which I had to move. She found a unit that was easily accessible to us and perfect for our needs! She is also a very good person!!! In addition, the prices at this Public Storage are reasonable for a well kept property. Thank you so much Kimberly!!!! read more

Service bad. I arrived at 5:00 only to find a Sign on the door that said that they were in a managers meeting until 520. I waited until then, but has some phone clients I was tying up on the phone. I got out the car, door was still locked. The lady that was working on 2/13/18, said to come back tomorrow that she didn't have time to show the storage unit. It was 545, it wasn't 6:00. So they just missed out on a customer because she was so concerned with getting off at 6 that they lost money. I'm sure the owner would be mad that she's turning away customers. Poor service. There was no sign on the door that states " we see out last customer at 530". read more

Tamara made our rental of a storage facility quick, easy, and painless. We needed only a small unit for a short time and there was no issue. Thanks!! read more

While they were all smiles and nice when I rented my unit, I find that if I go into the office with any questions or issues, they are rude, condescending and could care less about customer service. Sorry I have my stuff stored here and I will move it as soon as possible. read more

We discovered our unit had leaked and soaked our boxes of stored items. Public storage did not provide a new unit, did not provide replacement boxes; in other words, did nothing to rectify the situation except hand us an insurance claim form. read more

Sarah was very helpful and professional when I came to complete the paperwork and get my keys, after having reserved it online. I got a good price on a climate controlled unit. The entry to that particular building has a nice covered overhang so things won't get wet when I load into it. There are wheeled carts available for free use in the building. So far so good. read more

Jeff and Gerard are a pleasure to deal with. Always friendly and helpful. They keep the facility neat and walk regular rounds to help ensure that no one left without locking their storage unit. Highly recommended. As another reviewer mentioned, bring a certificate of insurance with you that covers property in storage so you don't have to pay for optional insurance. read more

For some odd reason, I have kept giving Public Storage another try. No more. Not only is this facility constantly dirty, management turns over a lot, rarely have I found anyone truly helpful (unless you're looking to rent), and the gate has been 'broken' too many times for my comfort. They certainly toe the line with some logistics and I won't be using PS ever again. read more

Jeff was informative, helpful, and kind when it came to setting up our storage unit. The unit was relatively clean with few bugs, and though it was not one of the temperature-controlled units, it was relatively cool. Overall satisfied. read more