I love these guys. They are great to do business with. They've spent a lot of money on good…read moresecurity so you can feel good about leaving expensive boats, RV's or vehicles. There's great lighting, plenty of cameras and computer tracking for every person who comes in 24-7, 365. If this facility is located in the area you're interested in, there's nowhere else to go. You won't beat these people or this facility.

no way I'd go back to this place, poor security, a paranoid, angry manager, do yourself a favor and…read morelook elsewhere, yes it's cheap but you get what you pay for! Renting here was the worst experience in business we've had in 40 years. Stuff stolen, manager always texting and or calling us about trivial stuff, stay away!

Not at all happy with this place after being here 1.5 years. Every 6 months, they try to raise the…read moremonthly rent by at least 30% with 30 days notice. They have done this three times to me now. The lights are motion activated and on a timer, so when I am in my unit all of a sudden the lights cut out when I am waist deep in boxes and can not safely make it back to the hallways to reactivate the lights. I have a large unit, so I have to go up and down two different hallways to turn the lights on. In between the safety issue and the constantly rising rental fees, I am about done with this place. I also start getting emails and text messages asking for the rental payment a week before it is due. Do yourself a favor a just go somewhere else.

I have been with Extra Space Storage since October last year and NO I don't agree with the rise in…read moreprice from 4 months to 6 months, it is ridiculous. Allen has adjusted my rent twice since I have been there. The ONLY reasons why I give them an 5 star is because of Allen. Allen seems to be very concern when you think about moving out because of the increase in rent. He will try his best to help reduce the cost to satisfy the customer. It's always kept clean where my unit is located. I appreciate you Allen for your support. Anita

I'm in the military waiting on orders to head to advanced training when I signed this lease…read more SmartStop, after three months, decided it would be best to increase my rate 2.5x what it currently is. They sent a letter to the address on file which was forwarded to me notifying me of the major rate increase. Not once was it mentioned that this was a "promotional rate" which they told me in the letter. Not once did they mention my rate was going to receive a severe rate increase after only three months. Mind you, they require that you get insurance on the unit which is a minimum of $12 per month. I'm having to make a trip to move out of this unit as it's far too expensive for me to continue using especially as they told me the rate can continue to increase based on the "market."

Excellent customer service (love Trey!) and clean & safe storage. I have had my stuff there for…read moremore years than I want to admit. Def would use SmartStop Self Storage of Cary again!

Great experience. I needed this on the fly and for only a month but the location is great,…read moreeveryone I dealt with was great and accommodating. The price was the best I could find. I was not a customer long enough to leave 5 stars and gate access is only from 7 a.m. to 8p.m. I would use them again if I needed storage.

DO NOT SIGN UNTIL YOU READ!!!! Absolutely one of the worst customer service storage experiences…read moreI've ever had. We rented 2 units for a few months while we sold our house and moved. Everything seemed ok at first but then we started having issues. No one would be in the office at opening time. When the phone was answered the gentleman and/or sometimes older sounding lady had no idea what was going on or how to charge a credit card or change payment. We rented the truck and the same frazzled strange man helped us. He would not move the truck out or put it back into the small place where it is parked. He was unsure how to handle the billing. We left with no paperwork and nothing saying a transaction had occurred. When we did our final move out we noticed that water had leaked, I think gushed is a more appropriate term, in the corner of one of the units. In that corner was all the family photos, scrap books, keep sakes, collectible magazines and a box of high quality winter wool socks and some underwear. The frazzled, strange guy who was there said he would take photos, call the manager and let him know and he was sure they would "do something" for us. We left the moldy, mildewed mess in the unit and waited for a call the next day. No phone call. We drove over and spoke to the manager Ralph. He was rude, dismissive and just plain ugly. He refused to even listen, much less help. We had to go into the office several times to speak with him because he would just walk away while yelling. He said he had not been informed about the situation. However, he let slip that he had seen the photos the owner/employee had taken the day before. He not only did all these things but he then takes our code out of the system. We paid for a full month of service. If I want to check to make sure everything is out of the unit, now I can't. So not only did all this happen but he shorted us a day without a refund. So we lost very personal, irreplaceable memories and Ralph could care less. This could be the worst place ever to store your things. Either the unit leaked during one of the heavy July thunderstorms or when Jimmy's Minis cleaned out the gutters in June water got in. We were not asking for anything crazy in recompense. The way we were treated is just ridiculous. We don't want others to go through this. Ralph went from friendly to rabid dog status in a snap. We had wanted to support local business but it looks like the big storage corporations are just more reliable. We won't make the same mistake again and we hope you don't either. And I'm hoping the owners read this as well. The manager told us never to in on Wednesday because the guy who worked that day was incompetent. He was not even allowed a password or access to the computer system. What kind of business is this guy running. And then to talk about an employee like that. Hopefully the family who owns this business will do some house cleaning.

Hello my name is Alexis Johnson Parker and I am trying to do what I can. I have recently lost my…read morejob and my transmission went out in my car and some recent health issues all in one. I am overly struggling and overwhelmed at this moment. I am not looking for a handout but I just know that it is a major struggle for me right now and I am doing what I can. it is hard trying to get ahead of all bills at once. I called trying to get some help with payments so that I will not lose my storage. My grandmother passed away and all of her valuables are in my unit. Please someone have some compassion and work with me to get caught up as it is very important for me not to lose my unit. these are unforeseen circumstances that I am going through and I am holding on to my faith that I will make it out of this stormy moment in my life. I am not a person that looks for handouts and would just need some time to get caught up with the payments for my units. I am a little over a month behind and my storage unit does now have a lien on it. I am trying my best but do not have any resources right now. please pray for me and pray with me as it is very important that I keep this unit until I am able to find a new home to store my belongings. Thank you. You all be blessed and stay safe out there, especially with Covid being back on the rise and pray over yourselves and family as well.

Extremely efficient. The property is well kept and I utilized the truck option which was just .99…read morea mile, extra bonus at that price!!!

Just nice people and a clean secure place. I've been there for years. I lost my key once, but…read morewhen I bought the lock from them, they kept a key in my files, "Just in Case."

We recommend this storage facility. They were so helpful for us and as we went through a flustery…read more moving experience, the lady in the front office made all the difference. She was super helpful. It made a difficult move, much easier. We've used these guys for years and always had a good experience. Clean, attractive and secure facility. Thanks again!

First class storage facility. The workers are always courteous and accommodating. I've rented…read morethere twice and would return again if needed. I decided to release the storage at the end of the month but had to do it a few days later. They kindly prorated the fee for me. I appreciate that in this economy. Great value. Great service.

I needed a storage unit at the last minute and was frantically looking for a storage company…read moreonline. I chose Red Carpet Self Storage based on the proximity to my new residence. The man who runs the storage facility, Bill, was very professional, friendly, personable and was very helpful. I had called a few minutes before their closing time and Bill stayed on the phone and worked with me past their closing time to assist me in completing my order. The price was reasonable, very clean facility, well-lit after hours, clean bathroom for customers, and they had flatbed dollies in the halls for their customers to use. Bill also recommended to me their in-house moving company, Distinctive Moving and Storage, to move my belongings from the storage unit to my home garage. The move from the storage unit to my home garage was flawless. After dealing with a nightmare out of state move for months, it was a welcome change to work with Bill and not experience any issues whatsoever. Great example of top notch customer service. I highly recommend Red Carpet Self Storage!

This company did a horrible job. They were rushing, stained my wall and sofa. Didn't put things…read morewhere I wanted. I will never use them again.

Typically I don't take the time to leave reviews but this is necessary. I have never been so…read morepleased, with a move. Abruptly halfway through the move I had to go to work and when I got back to my new place everything was set up exactly as if I've done it myself after everything was in such a clutter I can't believe they knew where to put everything. Richard is sweet, responsive and will put your mind at ease!! Never will I go anywhere else!!