My first clue that Trunk Space had acquired the property was seeing their name on my bank account…read moreas 'pending'. I received a notice on 2/25 stating that they would be operating the property as of 2/24. It stated that automatic payments would transfer over without any intervention on our part, though 'there may be some delays'. Payments had still not processed 10 days later, so I attempted to use the payments website mentioned in the letter -- but it would not send a verification code, so I coul log in to use it. I called the number on the letter they sent -- 984-370-3932 -- but it is 'not in service at this time'. A few months later they increased rates by almost 30% just 3 months later. I also overheard them trying to con a current tenant to move their stuff out and move right back in as a new customer, to get their $250 unit for $29 a month -- taking advantage of a naive person who did not think to ask what the rate would become after the first month. Find another place. Seems to be vulture business.

the young lady that works in the office it's so helpful so kind, generous with her time, generous…read morewith her words and just a downright good person. The rest of the staff in this location is basically terrible. every negative adjective that I can think of that involves personality and dealing with a public could apply to all of the staff at this except for one person. And that one person is the reason why I'm leaving this review because she is amazing and the only reason why I ever this place in the first place. The too steep for me to stick around so I had to go. It's a shame because it's a great facility. Great building great units minus one and pretty decent hours. I would've go from $70 a month to 140 which is ridiculous. I mean I stuck around if been a slower build into that just doubled overnight and I've only been there a couple months. Sorry truck space good luck in the future and take good care of the young lady that took care of the only lady I've ever seen there in the last so I'm pretty sure you all know exactly what I'm talking about. Give her a raise!! she deserves 10 we're having to deal with the troglodytes that you have employed to work assign her. This is by far the longest review I have ever left and probably will ever leave and maybe the last review I will ever do in my life on anywhere especially a storage facility! Keep up the good work with the facility and maybe hire some more people with a little bit of personal and thank you very much for taking care of me as good as you did. I just can't afford that price increase. OK! I love you! I mean it! byeeee!

The new managers, Jennifer and John, are kind, helpful, and go out of their way to assist. The old…read morereviews are obsolete. I agree that the former manager was less than optimal. I have had a positive experience with Jennifer and John, and Cardinal Storage South in Durham.

I rented the large storage unit from Cardinal Storage last month and was told I had access to a…read moremoving truck to assist with moving items into my storage unit. I ended up not using the storage unit or the truck due to circumstances outside of my control, but had paid for the unit for an entire month (through Aug 22). A friend of mine is renting at the same location and they had additional items to move to their unit, but when I asked the company if they would be willing to allow us the use of the truck to move items into her unit instead of my unit that I had paid for. I was informed that the truck was not available, that it was not included, that the truck was not 'at will', and that the availability for use of the truck was only for moving in within the first two weeks past the signature of the contract. Even when I explained the situation, that I had rented a unit and had never used the truck, I was still informed that it was not possible and that no alternative could be provided. I would not rent storage from them in the future and I will be sure to recommend to everyone to not use Cardinal Storage in the future.

We've stored stuff here for 15 years and have been very happy with the service. Yesterday, I forgot…read moreour code, and Chris was extremely helpful! I felt I got the service I needed AND he went through the protocols to ensure I wasn't a crazy rando person trying to steal stuff. Above and beyond service. I felt helped quickly, AND I feel my stuff is safe. I HIGHly recommend!

James and Kyara for the win!! I shopped around for storage places in the area and these two have…read morewinning attitudes and totally professional behavior, which won me over to become a customer there. You can go to a lot of storage places having said that the people make such a huge difference. They talked me through every detail and made my experience super smooth and easy. They are a credit to Storage King, and the facility and location are solid too.

Do not rent from here. I bought a unit, put down a near 100$ deposit, only to arrive with all of my…read morebelongings on move in day for my unit to NOT EXIST. Owner not even at location so I called the number on site who didn't have much to say except "tough luck".

I needed to move at the last minute. After having the truck packed and no where to go for the…read moremoment. Easily reserved, paid, and moved in nice clean and they even included the lock!

This business has promised me a student discount that they did not even have available! Then they…read morehad me sign the contract a few days later promising that they would receive an override approval from upper management. Then they never bothered to call me back to tell me it was not approved so I could know about the failed transaction and could plan accordingly. Instead I found out the day I moved in just because they had put a lock on my storage unit and I had to go into the front office to get it removed... I found out the discount was not approved then... 4 business days after I was assured it would be taken care of. In fact the general manager was responsible to give me the call about the failed transaction and of course bothered to call... I do not support business practices where either lying or cheating customers into contracts is involved. I would advise you to beware of doing business at this CubeSmart location!!!

Gloria is awesome. She went above and beyond for us. I had cut my finger on one of my light bulbs,…read moreshe went back and got a band aid and some water for us. Great place!

Hello my name is Alexis Johnson Parker and I am trying to do what I can. I have recently lost my…read morejob and my transmission went out in my car and some recent health issues all in one. I am overly struggling and overwhelmed at this moment. I am not looking for a handout but I just know that it is a major struggle for me right now and I am doing what I can. it is hard trying to get ahead of all bills at once. I called trying to get some help with payments so that I will not lose my storage. My grandmother passed away and all of her valuables are in my unit. Please someone have some compassion and work with me to get caught up as it is very important for me not to lose my unit. these are unforeseen circumstances that I am going through and I am holding on to my faith that I will make it out of this stormy moment in my life. I am not a person that looks for handouts and would just need some time to get caught up with the payments for my units. I am a little over a month behind and my storage unit does now have a lien on it. I am trying my best but do not have any resources right now. please pray for me and pray with me as it is very important that I keep this unit until I am able to find a new home to store my belongings. Thank you. You all be blessed and stay safe out there, especially with Covid being back on the rise and pray over yourselves and family as well.

Extremely efficient. The property is well kept and I utilized the truck option which was just .99…read morea mile, extra bonus at that price!!!

Terrible storage facilities. I lost thousands of dollars of clothes and furniture due to the mold…read morein my unit! They didn't even care. They did nothing in return. Don't rent from them.

One of the staff members, Andy, was extremely flexible and friendly on the phone explaining a…read moresituation. We appreciate your patience and thanks for being amazing!

Updated review. Initially, my experience was good. The office was very helpful in getting me set up…read morewith a parking spot. Unfortunately, some things happened over the course of the following year that left me extremely dissatisfied. 1) The cost of my parking space doubled over my time there - owing to periodic "regional cost evaluations" - with $20 per month increases every couple of months. For what I don't know. 2) They pulled a stunt where they tried to slam on unnecessary supplemental insurance to my monthly charges. - First it was due to my 6 month policy renewal. It honestly did not occur to me to share new details, but they also did not make the requirement known until the day of expiration and then went ahead and added the supplemental insurance anyway without even offering a chance to rectify the situation. I feel the business could be more organized and flexible. Most people have their insurance and other bills on auto renewal and don't think about things like this. It is obviously done at the last minute and slammed on thinking the customer will not notice since the bill is auto payment - After sorting this matter out, they added the charges back again a few days later. This time it was allegedly for "an audit". After explaining to the office staff that they had already received and acknowledged the required insurance details, it was stated that they needed the entire declarations statement from my policy. This includes coverage details for property that does not pertain to my business relationship at all with Prime Storage. At the time I was caring for a sick pet with cancer, so I did not fight the battle and just gave it to them. Again the matter was sorted out with office staff and I thought that would be the end of it. - Then some time later, the charges appeared again. This time it was due to the manager allegedly "accidentally adding them" following the audit. So another conversation with the office later, the matter is supposedly sorted out again. - Finally, most recently the stunt with insurance started all over again with zero notice for requirements to update policy information before slamming in supplemental insurance. 3) The property is shaded, and during the recent snow and ice storm in January they did not do anything at all to treat or clear the main road going into the property. After a few days of melt / freeze, the snow had compacted to a sheet of ice making it extremely dangerous to enter and leave the property via the steep driveway. This was so bad, in fact, that while I was there returning my vehicle I saw another customer spreading ice melt trying to clear the driveway. I could barely enter and leave myself, and the possibility of an accident was very high as a result of this negligence.

Best storage place by far,was truly put to the test while, and a big thank you to the staff!!!…read moreFelix M.