Shortly after I moved into the Apopka - FL facility 2,5 years ago, attracted by the good appearance…read moreand rates, price started to climb dramatically more than doubling, so I moved to a smaller 10x5 unit to get some relief, although squeezed. Now again I realize I am being charged 2,5 times increase over the value for half of the original space, which means I am paying 5 times more for the storage space in just 2,5 years of being their customer! I can't understand their rational, and no matter how much you try to ask for a consideration, you hardly get a reply, just once came a plain "adjusting to follow market trends". 500% increase in price in just 2,5 years is not within market range at all, it's shocking and unbearable!

As far as the facility, it's not bad, your standard self storage facility. But now they have…read morestarted to jack the cost up by 10% every year, that's insane. As soon as I have a chance to find another place I'm leaving.

Sizable units that helped to fit everything, the employees Melody was very helpful in making sure…read morewe had everything we needed.

As a ER doctor relocating from the Sunshine State to the land of sweet tea, I had the distinct…read moredispleasure of encountering a Public Storage representative with the charm of a sunburned alligator. This snide know-it-all couldn't even keep his sarcasm in check over a simple zip code faux pas. He had the audacity to scrutinize my immaculate Jaguar's condition, as if a minor detail like a removed battery would make it unworthy of his holy storage kingdom. After his unsolicited lecture on my car's functionality, he had the gall to imply that my inability to pay would somehow tarnish their pristine image. As for my furniture, his ludicrous quote was as welcoming as a brick wall. Needless to say, I promptly retreated to a more courteous establishment, where my possessions & I weren't subjected to the kind of disdain usually reserved for a patient with a paperclip lodged in their nose. Public Storage? More like Public Disaster.

I had to store a bunch of boxed items for a while, and this facility was less than 10 minutes from…read moremy house. I ended up getting a 6' X 10' climate controlled space. The indoor part of the facility used to be a supermarket or department store, so it is quite large. The whole place is clean, well lit, and the air conditioning is better than I expected. Nicely cool in the summer, and comfortably warm in the winter. My unit was on the end, right near the curbside door, but I noticed looking down the aisles that they are very wide, if you wanted to access your unit while the tenant across did the same, there would be no problem. The roll-up door worked smoothly, and the built-in lock eliminates having to buy or supply a padlock. There are always plenty of flatbed carts available. Not 24 hour access, but you can get in 7:30 am to 10 pm every day, holidays included. Office staff very friendly and helpful, and the managers live onsite. Even when the office was closed, a few times when I went to my unit, I saw one of the managers, so they don't close up the office and disappear. Although I didn't have a need for it, I noticed they have plenty of room for outside storage (like vehicles & equipment) and again, it is clean and well organized. If I ever need storage again, I will definitely return here.

Bottom line: This location of SecurCare has done well for my needs. Customer service has been…read morepositive and helpful. The storage unit itself is nicer than expected and accessible as needed. Rental rate has changed over the months of use from the original special sale price, however. The Deets: I had a condo event where the building sprinkler system burst after a rare single digit temperature a night near Christmas, so I was in need of a storage area for things that survived the aftermath. After looking around, I found SecurCare Self Storage within a small driving distance from me. They had a sale going on at that time for 5 X 10 small unit that is first floor, temperature controlled for $60/month. The manager at the Morrisville location handled all items well and the transaction went smoothly. The storage unit itself was nicer than expected and did the job needed. I continue to use this storage unit, but after a few months the sale price was not continued and I now pay $80/month which is still doable. I've only had one instance where the payment system hit a snag, where it did appear my payment did occur but at the end of the transaction a message came that there was an application error so no confirmation was sent to me of my payment. When I called the office, this event was quickly remedied and I was emailed a copy of the receipt of my payment to retain for my own records. I am satisfied with using a small storage unit at this location of SecurCare and will continue to use their services for the time being.

Maintained a unit at SecurCare for nearly six years and the experience was excellent! Management (I…read morethink Russ is his name?) was very accommodating and responsive and the units and grounds were immaculate. Really appreciate the simple touches like the automatic lights and the courtesy brooms/dust pans in each building for a quick sweep. I moved away from the area and had been tempted to move my items closer to my home, but any local facilities I checked out didn't compare- like night and day difference. Highly, highly recommend!

I'm in the military waiting on orders to head to advanced training when I signed this lease…read more SmartStop, after three months, decided it would be best to increase my rate 2.5x what it currently is. They sent a letter to the address on file which was forwarded to me notifying me of the major rate increase. Not once was it mentioned that this was a "promotional rate" which they told me in the letter. Not once did they mention my rate was going to receive a severe rate increase after only three months. Mind you, they require that you get insurance on the unit which is a minimum of $12 per month. I'm having to make a trip to move out of this unit as it's far too expensive for me to continue using especially as they told me the rate can continue to increase based on the "market."

Excellent customer service (love Trey!) and clean & safe storage. I have had my stuff there for…read moremore years than I want to admit. Def would use SmartStop Self Storage of Cary again!

Not at all happy with this place after being here 1.5 years. Every 6 months, they try to raise the…read moremonthly rent by at least 30% with 30 days notice. They have done this three times to me now. The lights are motion activated and on a timer, so when I am in my unit all of a sudden the lights cut out when I am waist deep in boxes and can not safely make it back to the hallways to reactivate the lights. I have a large unit, so I have to go up and down two different hallways to turn the lights on. In between the safety issue and the constantly rising rental fees, I am about done with this place. I also start getting emails and text messages asking for the rental payment a week before it is due. Do yourself a favor a just go somewhere else.

I have been with Extra Space Storage since October last year and NO I don't agree with the rise in…read moreprice from 4 months to 6 months, it is ridiculous. Allen has adjusted my rent twice since I have been there. The ONLY reasons why I give them an 5 star is because of Allen. Allen seems to be very concern when you think about moving out because of the increase in rent. He will try his best to help reduce the cost to satisfy the customer. It's always kept clean where my unit is located. I appreciate you Allen for your support. Anita

We signed up for a storage unit at Public Storage 10802 Chapel Hill Rd Morrisville and the customer…read moreservice experience was excellent with Melody at the front desk, she is amazing, very accommodating and friendly, making the entire process seamless. She consistently provides exceptional service and attentively listens to our concerns and resolves issues efficiently, guiding us through the options without any pressure. She is an absolute pleasure to deal with. I would 100% recommend them to anybody looking for a storage company. Her professional and attentive customer service made a potentially difficult day so much easier.

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.