I got a message that I have moved out of the storage unit which I have not, unable to get any one…read moreon the phon. I do phone chat and told to stand by someone will reach out. No one has and yes it's Sunday but the fact I have not moved out of this unit and it appears it been removed from my account. Is insane that not even an email saying what is going on. However the fees go up every few months. This is not first time I have issues. As I have paid monthly and on time.

Very helpful staff onsite and very clean facility - I'm very pleased! I highly recommend.read more

Dropping this down to a 1-star. Customer support takes 5-10 minutes between responses in the chat,…read morebut gave me less than a minute to respond before kicking me out of the chat.

What started as an affordable rate nearly doubled in just a few months. Rent was raised almost…read moreevery 30 days with no certified letters or proper notice, and extra fees were added without explanation. Don't be fooled by their courtesy when you move in--it disappears once they have your property. Such a disappointment, because I've used them in the past and never had this kind of experience. Complaints go unanswered, and the entire process feels predatory. Be cautious--what you sign for is not what you end up paying.

The space is nice but.... They consistently raise the rent…read more Want to charge for use of the proximity entry. Charge extra for access out side of 9 am - 7 pm. This facility does not have an actual person on site. Why should you pay extra if they don't pay anyone to be there 24/7. Additionally, when moving out of the 4200 NC 55 facility, the exi gate did not want to work despite accepting my code. Had to go back to the entry gate, exit the man-gate, put in my code, get back in the gate, get back in my vehicle. All around poor experience.

Great location. Staff is really nice. Place is clean. Prices are ok. They do run specials from time…read moreto time. Well life inside. Really secure. Really clean.

Shortly after I moved into the Apopka - FL facility 2,5 years ago, attracted by the good appearance…read moreand rates, price started to climb dramatically more than doubling, so I moved to a smaller 10x5 unit to get some relief, although squeezed. Now again I realize I am being charged 2,5 times increase over the value for half of the original space, which means I am paying 5 times more for the storage space in just 2,5 years of being their customer! I can't understand their rational, and no matter how much you try to ask for a consideration, you hardly get a reply, just once came a plain "adjusting to follow market trends". 500% increase in price in just 2,5 years is not within market range at all, it's shocking and unbearable!

As far as the facility, it's not bad, your standard self storage facility. But now they have…read morestarted to jack the cost up by 10% every year, that's insane. As soon as I have a chance to find another place I'm leaving.

I emailed to get a quote/inquiry, they replied with a phone number. When I called the number the…read morewoman on the phone was beyond rude, needless to say I won't be using them. I'd rather pay more and go somewhere else.

I began renting a storage unit as a practice space for my band about two weeks ago. These are my…read morethoughts and observations. - The staff is friendly. The property manager, Shannon, worked with me extensively to find a unit that fit my band's needs. - There is free coffee, candy and water located in the office for renters. - The unit I was showed was clean, well-lit and had working AC. - There are separate rules for bands, but I didn't find them over-bearing; they can be summed up to "don't be a nuisance." - Note that the units with wall outlets are on an hour timer. The sudden power outage could damage tube amps. Overall, I'm pleased with my experience so far and would recommend this location to musicians looking for practice space.

After researching several storage facilities in the area, we chose Security Storage for their…read morelocation, and value in their units. The facility is clean and the staff is professional and attentive to your needs. Samika was able to answer all of our questions, as we had never rented a storage unit before.

1. For a place called Security Self Storage, the gate is most certainly not secure. There have been…read moremany times where it fails to close, fails to open, and the keypad that's supposed to be inside. The gate has been destroyed, so there's no way to get out in an emergency without a vehicle. 2. Parking 'pits' instead of using ABC stone, they used cheap gravel with no fine bits in between. If you know anything about having a gravel driveway without the fine bits, your truck will just sink in where it's parked. If you don't have a trailer or it's not a big deal, if you're bringing a trailer or a camper, it will make it noticeably harder to maneuver. 3. Customer service: I brought the following issues to their attention. Nothing was done; they said it's normal for facilities to need maintenance or something along those lines. Additionally, it's no surprise that their computer system is unreliable as well. I've had to go in and pay my bill manually almost every single month. I was sick in May and did not go in manually to pay the bill, and they slapped me with a $100 late fee and threatened to auction my equipment. I emailed the manager -- Patrick -- back the same day, letting him know I was out sick and I would log in and make the payment, but requested the late fees to be removed due to their system error. They refused. I have no way to look at my storage contract because they make you put your initials in on the computer in the office, and then they fill out the contract themselves. I have no idea what it says, so at the end of the day, I ended up paying the hundred-dollar late fee to prevent them from auctioning off $100,000 worth of equipment. Overall, their business practices are opaque, and straight up extortionate, and there are tons of other storage options. .