I searched many storage companies around the area, the Extra Space Storage is the best. Always…read morehave someone in the office to answer questions. Lotus Gadd is very professional and friendly.

Returning customer... so glad ESS is just around the corner. There have several upgrades from 3…read moreyears ago, use of technology, offering insurance coverage now, JORDAN HAWKINS provided the best customer service and storage rental experience!! The team was most supportive and responsive. Facility and my storage space are well kept. I am glad I returned.

I got a message that I have moved out of the storage unit which I have not, unable to get any one…read moreon the phon. I do phone chat and told to stand by someone will reach out. No one has and yes it's Sunday but the fact I have not moved out of this unit and it appears it been removed from my account. Is insane that not even an email saying what is going on. However the fees go up every few months. This is not first time I have issues. As I have paid monthly and on time.

Very helpful staff onsite and very clean facility - I'm very pleased! I highly recommend.read more

Dropping this down to a 1-star. Customer support takes 5-10 minutes between responses in the chat,…read morebut gave me less than a minute to respond before kicking me out of the chat.

What started as an affordable rate nearly doubled in just a few months. Rent was raised almost…read moreevery 30 days with no certified letters or proper notice, and extra fees were added without explanation. Don't be fooled by their courtesy when you move in--it disappears once they have your property. Such a disappointment, because I've used them in the past and never had this kind of experience. Complaints go unanswered, and the entire process feels predatory. Be cautious--what you sign for is not what you end up paying.

The space is nice but.... They consistently raise the rent…read more Want to charge for use of the proximity entry. Charge extra for access out side of 9 am - 7 pm. This facility does not have an actual person on site. Why should you pay extra if they don't pay anyone to be there 24/7. Additionally, when moving out of the 4200 NC 55 facility, the exi gate did not want to work despite accepting my code. Had to go back to the entry gate, exit the man-gate, put in my code, get back in the gate, get back in my vehicle. All around poor experience.

Great location. Staff is really nice. Place is clean. Prices are ok. They do run specials from time…read moreto time. Well life inside. Really secure. Really clean.

Shortly after I moved into the Apopka - FL facility 2,5 years ago, attracted by the good appearance…read moreand rates, price started to climb dramatically more than doubling, so I moved to a smaller 10x5 unit to get some relief, although squeezed. Now again I realize I am being charged 2,5 times increase over the value for half of the original space, which means I am paying 5 times more for the storage space in just 2,5 years of being their customer! I can't understand their rational, and no matter how much you try to ask for a consideration, you hardly get a reply, just once came a plain "adjusting to follow market trends". 500% increase in price in just 2,5 years is not within market range at all, it's shocking and unbearable!

As far as the facility, it's not bad, your standard self storage facility. But now they have…read morestarted to jack the cost up by 10% every year, that's insane. As soon as I have a chance to find another place I'm leaving.

I emailed to get a quote/inquiry, they replied with a phone number. When I called the number the…read morewoman on the phone was beyond rude, needless to say I won't be using them. I'd rather pay more and go somewhere else.

I began renting a storage unit as a practice space for my band about two weeks ago. These are my…read morethoughts and observations. - The staff is friendly. The property manager, Shannon, worked with me extensively to find a unit that fit my band's needs. - There is free coffee, candy and water located in the office for renters. - The unit I was showed was clean, well-lit and had working AC. - There are separate rules for bands, but I didn't find them over-bearing; they can be summed up to "don't be a nuisance." - Note that the units with wall outlets are on an hour timer. The sudden power outage could damage tube amps. Overall, I'm pleased with my experience so far and would recommend this location to musicians looking for practice space.

We rented a 26 ft truck to move across the country. Jonathan provided excellent customer service…read more He was organized, professional and patiently answered all our questions. He made sure we had the proper insurances and who to call if we had any problems. He was very respectful of covid precautions.

Paid for 24 hr access because of military work schedule. Came in at midnight and gate code says try…read moreagain during business hrs, knee jerk review

Bottom line: This location of SecurCare has done well for my needs. Customer service has been…read morepositive and helpful. The storage unit itself is nicer than expected and accessible as needed. Rental rate has changed over the months of use from the original special sale price, however. The Deets: I had a condo event where the building sprinkler system burst after a rare single digit temperature a night near Christmas, so I was in need of a storage area for things that survived the aftermath. After looking around, I found SecurCare Self Storage within a small driving distance from me. They had a sale going on at that time for 5 X 10 small unit that is first floor, temperature controlled for $60/month. The manager at the Morrisville location handled all items well and the transaction went smoothly. The storage unit itself was nicer than expected and did the job needed. I continue to use this storage unit, but after a few months the sale price was not continued and I now pay $80/month which is still doable. I've only had one instance where the payment system hit a snag, where it did appear my payment did occur but at the end of the transaction a message came that there was an application error so no confirmation was sent to me of my payment. When I called the office, this event was quickly remedied and I was emailed a copy of the receipt of my payment to retain for my own records. I am satisfied with using a small storage unit at this location of SecurCare and will continue to use their services for the time being.

Maintained a unit at SecurCare for nearly six years and the experience was excellent! Management (I…read morethink Russ is his name?) was very accommodating and responsive and the units and grounds were immaculate. Really appreciate the simple touches like the automatic lights and the courtesy brooms/dust pans in each building for a quick sweep. I moved away from the area and had been tempted to move my items closer to my home, but any local facilities I checked out didn't compare- like night and day difference. Highly, highly recommend!