I'm in the military waiting on orders to head to advanced training when I signed this lease…read more SmartStop, after three months, decided it would be best to increase my rate 2.5x what it currently is. They sent a letter to the address on file which was forwarded to me notifying me of the major rate increase. Not once was it mentioned that this was a "promotional rate" which they told me in the letter. Not once did they mention my rate was going to receive a severe rate increase after only three months. Mind you, they require that you get insurance on the unit which is a minimum of $12 per month. I'm having to make a trip to move out of this unit as it's far too expensive for me to continue using especially as they told me the rate can continue to increase based on the "market."

Excellent customer service (love Trey!) and clean & safe storage. I have had my stuff there for…read moremore years than I want to admit. Def would use SmartStop Self Storage of Cary again!

Update on review from 1/20/22. It just keeps great. We realized we needed more space and it was…read moreeasy to do and Natalie was amazing at getting us set up with a unit very close to the first one. I can't say anything negative at all. Highly recommend.

I had my storage with them for years. Predatory contracts, rapid and constant price increases. When…read morethe price increases got to be too much, I left.

THE GOOD REVIEWS ARE FAKE!!! THIS IS A SCAM COMPANY. There rating with the BBB is a D minus. DO NOT…read morePURCHASE THER GROUPON. They have over $300 in hidden fees, they will claim they have it covered in their fine print which states "an initial consultation is required" but it does not state this needs to be done PRIOR to purchasing. They will then blame you and refuse to refund. Groupon has informed me of multiple complaints against this company and stated that violate their merchant agreements additionally not including the full total prior to purchase is against FTC laws. Since they won't be transparent I will list all their hidden fees below! DONT DO IT!! Email receive AFTER purchasing: Choose Your Pricing Option A. Flat Rate: $499.99 Includes: Up to 2 hours of moving services, 2 Movers, a Truck, Service fee, and all necessary equipment. Additional Time: Charged at an hourly rate if you exceed the allotted time. Note: This rate assumes you have provided an accurate inventory list. Groupon: Groupon is only valid Monday-Wednesday and does not cover service Fee. B. Hourly Rate: Minimum Charge: 2 hours. After 2 hours, you will be billed in 30-minute increments. Estimated Number of Hours: 2-3 Recommended Number of Movers: 2 Hourly Rates (with Truck): 2 Movers: $149.99/hour 3 Movers: $194.99/hour 4 Movers: $239.99/hour Additional Movers: $40/hour per mover Service Fee: $199.00 Second Floor Apartment Fee: $50.00 Third Floor Apartment Fee: $75.00 2. Select Your Protection Package Basic Value Protection (Free): This lower level of value protection is provided at no additional cost. However, it only provides minimal protection that is considerably less than the average value of household goods. Under this protection, Your Budget Movers LLC maximum liability shall be $.60 per pound for the actual weight on any lost or damaged article or articles. With this option, any claim for an article that has been damaged, destroyed, or lost in the custody of our movers will be settled based on the weight of the individual article multiplied by 60 cents. Basic Value Protection provides minimal protection, and it is possible that settlement for any claim under this level of valuation may not be satisfactory to you. Full Value Protection ($300.00): The minimum value of the move is $4.00 times the weight of the shipment. However, you have the right to declare a greater value and pay for increased protection. If items are lost, Your Budget Movers LLC will have the option of replacing them with articles of like kind and quality or paying the replacement cost as determined by current market value. If items are damaged, Your Budget Movers LLC will have the same options and the additional option of repairing the items OR paying the repair cost. Your Budget Movers LLC holds the right to use any company of its choosing to repair any damaged items, replace with a similar item or make a cash settlement for the cost of the repair or the current market replacement value. 3. Additional Services and Costs Furniture Assembly/Disassembly: Full Service: $75.00 flat fee Single Service (Assembly or Disassembly): $35.00 flat fee Truck Sizes: Available Sizes: 10FT, 15FT, 17FT, 20FT, and 26FT Extras: Mattress Bags: $20.00 each Shoe Coverings: $40.00 flat rate TV Boxes: Up to 70": $45.00 each Up to 86": $75.00 each

The disaster that was this move cannot be exaggerated. The movers who came to my house damaged a…read morewall and my wooden stairs. I was promised a repair but the company has ignored my repeated emails and calls to get that arranged. To start off, one of the movers made inappropriate remarks to me, starting with "I broke up with my girlfriend yesterday" as he inquired as to my relationship status within TEN minutes (cannot make this stuff up). The driver then got their moving van STUCK in my driveway for more than 3 hours. They arranged a tow truck to free the van and they allowed my stuff to be towed to an unknown tow yard. Abdo was unable to get the truck that day, so my items say somewhere overnight in a tow yard. They promised me a refund of 200.00 for an inconvenience fee. Instead, they had the NERVE to charge an additional 459.00 for the day they unloaded. My favorite part: They attempted to charge my credit card more than 20 times for their additional charges! They kept trying different amounts to get every possible dime out of my account: 25.00, 50.00, 20.00, 100.00....they were successful at maxing out my card. If I could share a screenshot I would! Per the moving contract, they will erase the credit card info on file per request. So, of course, I did request that once I realized what they were doing. Lo and behold, they have still tried charging my card TODAY. I have now had to freeze the card and request a new one. Do NOT use this company. In the moving contract, they specifically state they can basically use your credit card anytime for fees they believe you might owe. They just sent me another invoice this morning.

This business has promised me a student discount that they did not even have available! Then they…read morehad me sign the contract a few days later promising that they would receive an override approval from upper management. Then they never bothered to call me back to tell me it was not approved so I could know about the failed transaction and could plan accordingly. Instead I found out the day I moved in just because they had put a lock on my storage unit and I had to go into the front office to get it removed... I found out the discount was not approved then... 4 business days after I was assured it would be taken care of. In fact the general manager was responsible to give me the call about the failed transaction and of course bothered to call... I do not support business practices where either lying or cheating customers into contracts is involved. I would advise you to beware of doing business at this CubeSmart location!!!

Gloria is awesome. She went above and beyond for us. I had cut my finger on one of my light bulbs,…read moreshe went back and got a band aid and some water for us. Great place!

I searched many storage companies around the area, the Extra Space Storage is the best. Always…read morehave someone in the office to answer questions. Lotus Gadd is very professional and friendly.

Returning customer... so glad ESS is just around the corner. There have several upgrades from 3…read moreyears ago, use of technology, offering insurance coverage now, JORDAN HAWKINS provided the best customer service and storage rental experience!! The team was most supportive and responsive. Facility and my storage space are well kept. I am glad I returned.

What a great experience we had !! The team of 4 movers and one truck professionally moved our…read morebusiness from Cary to Hillsborough. They made 3 trips and were finished by 5 PM. They played a mean game of Tetris inside that moving van. I did not hear any complaints and they were polite and easy to talk to. Best of all was that the price was reasonable !! For any of your moving needs please seek out an estimate from Orange County Moving. You will be glad you did !! A big thank you to this team for making it a stress free move.

Micah of Orange County Movers was terrific to work with. He was flexible on moving dates and worked…read moreto schedule our move on short notice. The movers, Brian and Quenton, were tirelss in the 1.5 days of moving. Although we didn't have much furniture we had hundreds of boxes and that made for many trips from storage to truck to home. We were very pleased with the move and I would recommend Orange County Movers.

First class storage facility. The workers are always courteous and accommodating. I've rented…read morethere twice and would return again if needed. I decided to release the storage at the end of the month but had to do it a few days later. They kindly prorated the fee for me. I appreciate that in this economy. Great value. Great service.

I needed a storage unit at the last minute and was frantically looking for a storage company…read moreonline. I chose Red Carpet Self Storage based on the proximity to my new residence. The man who runs the storage facility, Bill, was very professional, friendly, personable and was very helpful. I had called a few minutes before their closing time and Bill stayed on the phone and worked with me past their closing time to assist me in completing my order. The price was reasonable, very clean facility, well-lit after hours, clean bathroom for customers, and they had flatbed dollies in the halls for their customers to use. Bill also recommended to me their in-house moving company, Distinctive Moving and Storage, to move my belongings from the storage unit to my home garage. The move from the storage unit to my home garage was flawless. After dealing with a nightmare out of state move for months, it was a welcome change to work with Bill and not experience any issues whatsoever. Great example of top notch customer service. I highly recommend Red Carpet Self Storage!

They will rip you off! Do not use them! They will charge you for a whole month even if you move…read moreout! They are horribe!

Good Customer services. They answered all my questions. Gave me good information for future visitsread more