I'm shocked to see that there is only one review for Brassfield Self Storage. As the one previous…read morereviewer stated, their customer service is out standing. Don, the owner, really goes out of his way to make sure you are a happy customer. The employees are all very helpful as well. they really go above and beyond. We looked at Public Storage and was unimpressed. I continued looking and found Brassfield due to its proximity to Duke. I couldn't be happier with the summer storage unit. The units are climate controlled, the 2nd month is free, they offer a moving van to assist in your move at no extra charge, really, really amazing!! The units look new, and the facility is very well maintained. I will continue storing at Brassfiled over the summer for the duration of our daughter's college years. Thank you!!!

This storage facility has the BEST customer service! We were looking for a storage unit facility…read moreand Brassfield is one of the best out there. Climate controlled, security cameras everywhere, insurance not required but offered, 2nd month free, free use of metal platform trucks (carts), and a FREE 10-15 foot moving truck available for move in. On top of all those perks the rates are affordable. Cheaper than Uhaul with more perks. We ended up renting a storage unit that was too small. After business hours the area manager saw us struggling and let us move into a bigger storage unit really close to our old one. He told us he'd hate to see us move our stuff twice and to go by the office the next day to update the contract. He saved us from moving into two storage units. Absolutely amazing customer service.

Had a really great experience. The manager, Chuck, was friendly, helpful and assisted me with…read morechanging my storage rental. He explained the process clearly and expedited my transaction. Highly recommended.

I had my storage with them for years. Predatory contracts, rapid and constant price increases. When…read morethe price increases got to be too much, I left.

This facility is very tidy and clean. Joan who works there is super helpful and professional. She…read morehelped me when I was arranging items to be moved in a unit there and when I've called with questions she was quick to address. Very friendly and great customer service!

DO NOT use this place. I signed up under a price of $22/month. And I turned on Autopay. Just…read morechecked and they started charging me $44/month (double) after three months. I was not told that there would be an increase when I signed the contract, and was never notified of anything since then. This is a SCAM, and I will be telling everyone I know to avoid this place at all costs. If you put your stuff here, they will try to double your rates without notification as soon as they think they can. Mark my words. If you have had this experience with unilateral (and egregious) price hikes, please post your stories here on Yelp, or Google, or other places. It's the only way predators like Extra Space Storage will learn how to properly treat their customers over the long term.

Clean facility, easy to get in and out…read more Staff is friendly, had some initial misses with communication but Ivan was very helpful in working out our issues!

Horrible storage unit. No AC - hard to find. Not cheap, dirty, bugs everywhere, the best part was…read morethat there was never any one else there so getting in and out was easily. However I imagine it's even more of a nightmare when there's other tenants moving in and out. My unit was up an L shaped staircase. The unit came dirty so I didn't bother sweeping it like they asked me and I got my deposit back so at least there's that!

Unit flooded and management did not even call. Number listed on the business is out of service. Is…read morea Uhaul affiliate but national office didn't know how to get in touch with management either. If your stuff is stored here, you should check on it pronto.

I had one day to pay before a late fee was added. I went online to pay but the website was broken…read more Customer service said they were fixing it. So I asked the manager for a refund of the late fee and he said no. What! Foul on the play. The late fee was their fault not mine. Payment failed through NO fault of mine. So why cant u return late fee? They knew website was not working Thats fuc up. Lets b clear I attempted to pay b4 the late fee was added . No refund because manger was being Greedy

Lied about their prices, refused to honor the price that they confirmed 3 times on the phone,…read morewasted my time and money

Horrible horrible company. Doubled rate and the conditions at the facility are horrendous. They…read moresandblasted the outside to make it look "better" - like lipstick on a pig- and ended up sandblasting crap and dirt in my unit all over my things. Damaging a lot of furniture. The insurance they force you to have refuses to give me cleaning money or any damages - falsely claiming it's "mold"- even though the sandblasters were their 3rd party contractors and there's proof of the paint. So I'm out all the cleaning money and nothing but increased monthly prices and constantly flow of dirt in my unit from their leaf blowing. They won't fix the or cover anything. Just discovered a mouse had been building a house in my couch using my pillows. Had to throw more things out. Guess if there's holes big enough for dirt blown in every week there's room enough for rodents. Also their security and lighting is so bad my unit got broken into (lock cut) twice- had to buy new locks - and they didn't cover it until the 3rd lock I had to put on there. One of the worst companies I've ever dealt with. Customer service is also useless & they just truly don't care of the terrible conditions and the fact that they damaged my items & insurance won't cover it. Do not rent from this place. No first month deal is worth this. Will lose a lot of money and a lot of my items from their long term damage to my things. Esp now w the new discovery of mice damage.

Avoid this company at all costs, unless you enjoy getting hit with frequent rent increases. I had…read moreno problems with the facility or the staff, other than them not adhering to the posted availability hours, but they have hit me with TWO rent increases, totaling over 50%, in 10 months. That's excessive in my book.

Liz & the staff were super helpful & knowledgeable. I had never used a storage unit & had no idea…read morewhere to begin. We were in the process of moving from Hillsborough to Wilmington and needed a storage unit ASAP as we were renting out our home. Liz went above & beyond in explaining the process, made sure we had enough space & followed up on us making sure we had what we needed. Their spaces are very clean & closely monitored. If you're looking for a place to store your personal belongings rest assured this is the place to go! Thank you, Hillsborough Self Storage!

Lots of available storage spaces, both climate controlled and non. Prices are competitive, and…read moretheir location just off of I-85 makes them very easy to access. The climate-controlled section, where we have our storage, has additional security of a live human being (beside the cameras and all of the locks)... many of the non-climate controlled units are behind a security fence with restricted access. The staff are helpful and kind. Kudos to them!

The customer service here was outstanding. I visited this location to purchase a dolly and my truck…read moreended up on fire in the parking lot. Dominic helped me so much getting the fire put out. After that he helped me get a plan to put my car on a trailer so we could get it home. He helped us along with a lot of the other employees there to roll my truck onto the trailer and secure it. They all did this very professionally and were all super kind and thoughtful throughout the whole experience. The process to rent the flat bed was made super easy by the person working at the front desk. Alexsis was very helpful and knowledgeable throughout the entire experience. The rerun of the trailer was also very easy, there was a lot of trailers and trucks in the way and one of the employees offered to get in and back it in for us. Overall 10/10 experience, everyone was very kind, knowledgeable and experienced.

Disgusting money grab. I filled the gas to the line (after only driving 29 miles anyways). They…read moresaid it was slightly less which apparently results in a $33 difference for what they said was 2 gallons off. Truck we rented has bumper falling off and was not clean on the inside after being reported as such. Two bottles on the ground. Dirt in the back. Do not take your business here, they will take your money and offer you little quality.