I was a customer for 3 months and had restricted access to space during the entire time which forced me to not utilize storage space. Company would not respond to emails about restricted access.
To access the units in this storage place, you will need to drive thru a tunnel of sorts. There is a garage door on the north and south access points. (Enter on the north, exit on the south.) I rented a unit here on Aug 31, 2021 and moved out on November 20, 2021. At NO POINT during this period did the garage doors work as designed. The door on the south end of the tunnel was always out of operation. Today, the person working the front desk told me there was a 5 day period where the doors were both operational before the south door was hit by a customer and broken again.
Let me describe what it's like to access the storage space under these conditions with an inoperable south exit point. Enter thru the north point and navigate around 30' box trucks, trucks pulling trailers, SUVS, and cars. There are people pushing carts of boxes, furniture, garbage bags filled with stuff. People don't uniformly park on left or right side leaving an active moving lane, so you will need to back-up navigating around several vehicles. This will be easier or harder for some people. There will be stray carts rolling around unattended, so watch out for that.
When you get back to the north gate, if it's closed you will need to exit your car, walk out side door to access panel to enter code to open the garage; after which time you can re-enter the tunnel and pull your car out.
It's a very poorly designed and maintained space, and the management's position is that people are stupid and don't know how to drive. While I won't argue this may be the case for some people, the design of the space is stupid and not well maintained in practice. This is what you are signing up for when you rent from Smart Shop Self Storage on Higley & Riggs Rd. read more
