My fiancé and I came into this location and was greatly assisted by Allison October 26, 2019.
We had traded in his hatch back Mazda for a Toyota Tacoma. Our visit that day went extremely smooth and seemed so painless.
Unfortunately, somethings are really too good to be true.
During our first visit, we were told to expect the license plates for the Tacoma to arrive within 4-6 weeks. My fiancé's driver's license was provided for Allison to verify the address the plates needed to be delivered to.
(Note: Fiancé has resided at the same address printed on his Drivers License for decades... so there's no way we, as the customer, could have provided the wrong address)
On December 5, 2019 @ 12:13p, I spoke with MIKE to follow up on the plates, and he specifically told me that he just received clearance from the DMV that day and should be in my hands within a week.
By December 20, 2019 @ 11:03a, I spoke with MIKE once more to follow up since we Still had not gotten the plates. Once more, he reassured me that it will be delivered within an additional 1 more week and gave the excuse of "holiday season mail delay". Again, I said OK, we'll wait. But this time I asked if I can just verify the address he supposedly mailed it to. He confirmed the address... except there was no "South" between the house number and street name. With that, he SPECIFICALLY gave me the option to come PICK UP the plates at their location. I opt-in to go ahead and do so. He said they should be ready for pick up by no later than Thursday, December 26, 2019. I said it was fine and that we will definitely make the trip from Long Beach back to Orange JUST to pick up the plates, even after Christmas, and even after being given the run around. He said Great, I will follow up with you prior to 26th for pick up.
Today, December 27, 2019.. STILL NO FOLLOW UP CALL TO PICK UP PLATES... STILL NO PLATES DELIVERED.
Today, December 27, 2019 @ 10:08a my fiancé called MIKE to follow up. Mike gave him a USPS tracking number and ALL OF A SUDDEN, Mike states that the plates were delivered on December 21, 2019 to the address we provided.
he then started to BLAME that we gave him the wrong address and that it was OUR FAULT and this situation is "out of his hands".
My fiancé reminded MIKE that he actually told me to pick up the plates at their location on Thursday December 26th...
Frustrated, my fiancé called USPS customer support. He provided them with the tracking number that Mike provided us... and the USPS representative confirmed that REGARDLESS if MIKE did not include the "SOUTH" within the address, the address the plates were delivered to WAS NOT EVEN CLOSE TO our home address... IT WASN'T EVEN IN THE SAME VICINITY!
We called MIKE back today at 11:06am and told him the new information we just got directly from USPS, he continually BLAMED and kept stating it was OUR FAULT.
After, we then contacted AAA since they had their own DMV department, AAA actually looked into the records and confirmed the plates were mailed out December 3rd. AAA gave us the option of getting replacement plates for $22 fee up front.
At this point, To MIKE, who gave us not only a RUN AROUND but also had the audacity to BLAME us for "providing the wrong address",
You got some darn nerve to do this to your customers... ESPECIALLY during the holidays. Own up to your own wrongs MIKE, be responsible for your own actions! Maybe that should be your New Years Resolution- OWNING UP TO YOUR OWN FAULTS. BUT THEN maybe you're one of those "New Year, Same Bullsh*t" type of person. read more