I'm one pissed off customer and I think I should get some money back for how I have been treated!…read more From the very start of signing up with your company I was lied too. I was told that if I signed up then that I would get free installation and half off my first month, that never happened. The week after getting the device installed I was billed for it. It took me until some time last month to get some sort of resolution that I accepted. This was before everything that has gone on now. Your employees on the phone are rude, they lie, and no one ever does what they say they are going to do. Pull up my account and you'll see what I'm talking about. One of the girls that answers the phone there told me that they have never seen so many notes just on one customer. I made a mistake and I got a DUI, ever since then I quit drinking, I'm 492 days sober and I'm proud of that. My court paperwork says that I was only supposed to have the device in my car for one year. It was supposed to be completed by December 14th, but I got Covid and didn't get it installed until January 5th, 2022. I went in for my last download on January 5th, 2023 but your girl on the phone argued with me saying it was January 3rd. No, it wasn't I know because it was my wife's birthday and we had plans, so I had to run over and get my download and get back so I could make it to those plans. My point being is that it wasn't even one month from when I got my last download and you guys locked me out of my car. I have been stuck at my house since Friday February 3rd without my car to drive. I spoke with someone on the phone on the 3rd over it and she told me that I couldn't get an appointment that day that she would call me first thing Monday morning and either set me up for a download or to have the device taken out of my car, so I had to go the entire weekend without being able to use my car. Monday came and guess what? I never received a call so I called back and talked to Eric and he said he would call me back on Tuesday and he never did. I have called everyday since you locked me out with the exception of the weekend and I spoke with Eric again on Wednesday and he told me that I needed to go have my final download which I had already done on January 5th and I told him that again, then he told me that they were waiting to hear from the state that I had paid everything so they could set me up to have the device removed from my car. Well, that's a bunch of crap too because I talked to the state on Monday and they told me that they faxed it to you like they were told to do. I let him know what the state of TN told me and then he put me on hold for 45 minutes and when he got back to me he told me that he spoke with his supervisor and they would call me back on Wednesday, which they never did. I had originally spoken with Eric once before on January 27th asking how I can get this device removed from my car because it had been a year, he proceeded to tell me I needed a final download and I told him that I had already completed my last download and that I want to get it scheduled to get it removed. He told he would call me back the following Friday (the day you locked me out of my car) to give the state a week to get the papers to them. When I spoke with him yesterday he said he was contacting his supervisor and that I would be expedited that they would call me back that day and get this straightened out, and they never did. Each time I call I have to sit on hold anywhere from 45 minutes to an hour just to be treated like shit and lied too! Today is Thursday, I called this morning and asked to speak with a supervisor and was told there wasn't one in at the time and they transferred me to someone's voicemail so I left a message to contact me at 8:30 this morning and hear it is 6:00 Thursday evening and no one has contacted me. I have been patient and polite but after what your company has put me through this last week and still doing to me today that's out the window! I'm pissed, you've cost me money from not being able to drive to work and I still can't go anywhere. I'm going to post on as many review sites that I can find just how you've treated me and that your customer service be damned, you really need to train everyone all over again, because they don't do what they say they are going to do. I expect a resolution tomorrow or the next person you speak with will be my attorney! The last thing I want to say is that your technician in Nashville is a great guy and I never had any problems with him, in fact you should give him a raise because in my eyes he's the only person with your company that hasn't lied to me and treated me professionally! Sincerely, Charles "Tracey" West

This company has been nothing short of a total nightmare for me! First off after their 2nd shop…read moreclosed down and they did not give me a phone call I have to drive hrs to the nearest shop. Then I asked them to take it out so I could use another company and they are holding my car hostage with their device! STAY AWAY FROM THIS COMPANY!!! STAY AWARE! You are warned! You are welcome.

Dudes a trip. I came in to see if I can get some help with my radio harness (I already have most of…read morethe wiring wired up and everything I just needed help to know what wire goes where for 3 wires.) He tried charging me 300 bucks for that! Place is a rip off. And not to mention very disrespectful. Hospitality and respect goes a long way with these small companies. I understand the company needs to make there money but 300 bucks to connect 3 wires....‍ if you wanna be taxed up the wall and treated with disrespect this is the place to go.

I've used Audio Mobile to handle all my aftermarket car audio needs for 10+ years and 3+ cars…read more Victor is honest, knowledgeable and straight to the point with what you are looking for and how they can meet your need. Very competitive pricing - I will be giving them my business again and again in the future & recommend anyone in the Austin area to do the same.

Anyone writing negative reviews hasn't used Intoxalock .. this service is far better than the…read morealternative .. I was able to change after a bad wreck .. after losing a job because my car had to be towed 60 miles when the archaic device malfunctioned .. after being put on hold with the most torturous music for literally HOURS .. smart start is a DREAM. The world is a mirror & people will absolutely reflect your attitude so .. be kind .. and patient .. and forgive yourself for the gnarly situation you put yourself into. Peace.

What can I say that doesn't completely bash these guys because I only come here for calibrations…read moreonce month. They definitely can be slow. Right now I only had 3 cars and in front of me, but the first one took like 45min. The 2nd vehicle is going on 20 now. Looks like they are short staffed and also working on an installation, which is what they are told to prioritize because that just means more money to the company. Not really the fault of the dudes that are working here. Are they friendly? Not for the most part. Are they usually prompt? I'd say usually, yes. Out of about 9 calibrations, today has been the slowest I've ever seen them. Usually they average about 15-20min a calibration. So far, it's looking like 30+ each one today. That will teach me to wait until the last day to come calibrate.

I have been going to Robert at Sunshades for 13 years! I have always had a great experience,…read morewhether is my window tint or sound for my vehicle! Alway uses top quality materials. And I always get my bang for my buck! He has been in business for over 20 years and counting! He knows his stuff!

Brought my Dad's truck in to retint windshield after tint failed from another company. Without…read moreappointment, I got right in and they got to work immediately. I'm sure their install will last for the life of the truck and protected by lifetime warranty. With over 30 years in business, Rob sure knows his craft. I will be back!

Auto Tek's stellar customer reviews did not disappoint! They diagnosed and repaired a bad A/C…read morecompressor for an Audi Q5. They credited the diagnosis fee to the service performed which is nice. They offer a decent warranty on their work. They are also flexible to offer parts options to help lower the total cost of repair. They say all of their techs have senior experience, and they were able to get my car in quickly- some other garages have wait times of up to a week. I checked their hourly rates, they are in line with other garages I have used in the past. They seem to have a very smooth and efficient system set up, they handle a lot of cars with the large garage space they have, and they do a good job communicating and providing updates. Convenient location for South Austin customers. They even sent me a follow up message after the repair- that was a first for me! I would recommend this garage for service and repair work.

Let's be clear about something when it comes to car maintenance of a car over 10 years old and…read more100K+ miles. It will be expensive. Period. Hopefully you find a good quality mechanic with fair prices, transparent with their findings, and can work in a timely manner. Auto Tek checks all those boxes. We took my son's 2012 Honda Civic for a maintenance visit. They found several things that needed attention (battery, brakes, bearings, etc.) Twenty two year olds can be responsible, but they don't always recognize when there's a weird noise, or the alignment is off. We got 2 pages of repairs done and it was a little under 3K. Yep, it's a lot, but still less than buying a new car and he will get a couple more years out of this car.

Good experience overall, complete and timely repair. Thanks, Nate, for helping us find an…read moreaffordable solution to replace the single headlight the insurance didn't cover! Also appreciate the seamless interaction between Caliber and the insurance and rental car agencies. And the work looks great!

Absolutely terrible service here at Caliber Collision on South Lamar. I was in a minor accident and…read moremy insurance company recommended Caliber Collision on S Lamar, so I brought my car there to get an estimate first while insurance was still sorting the case out. I spoke with Alvaro and told him about the situation and made sure it was okay that I was just getting an estimate for the time being, and he confirmed they wouldn't start any repairs on the car. I got a call the next day from Alvaro that they had completed the repairs without my consent to begin them. One item that was supposed to be fixed was the cars check engine light which turned on following my accident. I was told by Alvaro, the individual helping me with my repairs, that that problem would also be fixed, so when I came to pickup my car and the check engine light was off, I assumed it had been repaired. I took my car and after having driven less than 30 miles, the check engine light popped back on and when I returned and spoke with Alvaro about it, he informed me the underlying issue was never fixed. The shop simply reset the car which automatically turns off the light temporarily, but resolves no underlying issues. Also, there was a small chip on my windshield when I brought it in. When I went to pick up the car, there was now a full-blown crack that extended half the length of the windshield. I brought it up to Alvaro and he said it was there when I brought the car in. After reviewing the pictures of my car when I brought it in and him realizing he was wrong, he proceeded to blame the crack on the weather and that the sudden change in heat caused the windshield to crack (it had been in the low 70 degrees all week). I called later that week to speak with the manager, Johan. I was told by the receptionist that he was busy to which I asked her if he could please give me a call back at his soonest convenience and provided my number. She told me she would pass that along to him. I just back two days later after not hearing back and upon hearing who I was and what I was calling for, the receptionist hung up on me. I initially thought the call may have been disconnected on accident but when I called back and again said who I was, she immediately hung up. This is incredibly unprofessional. Incredibly unprofessional and rude service.

Geo and his crew got me back in my wheels on the same day. I needed my amp and speakers tested and…read morethe team took care of me, even taught me a thing or two.

Read my other CS Burnet review for where these issues originated but this location is possibly even…read moremore inept. In July I got four new speakers put in on my '17 Subaru Impreza. It's not a crazy complicated car.  The right passenger speaker sounded awful, like it had been installed against the metal, but the rest were fine. I planned to take it back in, but after a trip a few days later, I noticed **neither of the passenger side doors had their lock cables attached**, which meant no one could open their doors from the inside. It could have killed someone if we'd been in an accident. I took it to the Fiesta location which is closer, told them both doors weren't attached. When I picked it up I noticed later they'd only done the back door, despite me explicitly saying multiple times and watching Geo write down that it was both doors. I had to take it back AGAIN to get it fixed. Later, after a 12 hour trip where we could barely listen to any music because the PS speaker was so bad, I took it in again and they said it was grounding out on the wires against the metal of the door. They installed some sound dampeners and said it was fixed, even though none of the other speakers needed it. It still didn't sound great, but it was better than it was. Then, to my ABSOLUTE MIND-BLOWING SURPRISE, when my passenger tried to get out a few days later, I found out they hadn't attached the handle AGAIN after they'd put in the dampeners. I brought it back and when it was ready for pick up Geo walked around testing the doors from the outside to show it was all fine. I leaned over and tested just the passenger door from the inside- the one I had told them was broken- and would you possibly believe it? It STILL HADN'T BEEN FIXED. He said repeatedly that he thought it was the back doors, which I had told him in person and on the phone that it was the door on the front passenger speaker that they had JUST worked on a few days ago. His installer came out and said he hadn't properly put it in the clip. For what, the fourth time?? Afterwards I asked Geo if they could refund some ($150) of the original $580 I'd spent on these four speakers because I'd spent dozens on Ubers and hours of time off work over the course of four months driving back and forth to pick up and drop off this car due to their incompetence. He told me and he'd have to talk to his boss to see if they'd "change all the rules for me to get a refund "because I'd had a "little problem" with them when they'd never done that for anyone else before. Are you serious? He also kept saying "Michael Dell brings all of this cars there", like that absolves them of the deficiencies that I've had to deal with every time I bring mine in. If Michael Dell brings his cars to one of the cheapest, worst rated audio shop in town then he's an idiot. Geo got ruder and ruder as I kept trying to explain how frustrating this situation was without accepting any responsibility for the waste of money and time this has caused and said that it seems like I was just there to start an argument. No dude, I just wanted my speakers replaced and to never, ever come here again. At this point, I've probably been back and forth to custom sounds ten times to have them fix issues that NEVER should have happened in the first place but at least should have been fixed ONCE by any member of this store using any reading comprehension or intelligence at all. Before I left Geo said they were the "top store in Austin" which blows my mind cause not a single one of the times I've been here have I experienced a single, minuscule shred of competency. A month after I left from the last door lock fix/sound dampener/whatever they did to this car, the speaker on that side now sounds ***even worse*** and ground out than it ever did during any of this fiasco. I'm going to have to find and pay another shop to fix it cause I'll be damned if I ever go back to this store. Avoid at all costs unless you're "Michael Dell".

Locked my keys inside while vacuuming my SUV at a car wash and didn't know that it locked. The very…read morenice employees at Whistle Car Wash in Crossroads, TX called this company for me. They came in a reasonable time and quickly got me back inside of my car. I am so grateful. Recommend.

They charged me $413 for a car lock out service in the service area!!!…read more Service fee was $120 Car lock out fee was $293 Total = $413 I have NEVER paid that much or ever heard of any locksmith charging that much!!