We used Longhorn Glass once again recently, great mobile service to our location for another commercial vehicle. They always do a great job and make sure everything is right ! read more

Had some windows made by this company, had a man come out who's name started with a K cussing and throwing stuff cause he was struggling with some specialty shaped window measurements and things falling. That should of been my first sign to maybe look else where, second was told windows would be made in 10-14 days took an extra week ok a little more understandable, then when dropped off was asked for payment while my partner was taking care of this issue. Third issue is they were rude when dropping off windows saying they knew how to do their job, when we never questioned that just wanted answers so if our customer had questions we could answer them. Well turns out one window wasn't made while we had two windows extra that didn't march any size of window that was ordered. Called they looked for it and then called to have it remade best thing they did it was rushed but since it was rushed the glass was scratched, so the replacement window wasn't trying to be rushed again to possibly show up at the end of the week great but for sure Monday ok. Well it is Tuesday still no window and they haven't gotten it either and now I won't get it until Wednesday when the weather will be starting at 35 degrees. At this point I'm asking about some kind of reimbursement cause this has already delayed the project I have going on for days let alone the week extra to get started. Go in circles with the owner who makes these decisions is out of the office, the women who makes these calls isn't in, I have to take this up with the manufacturer, the owner of the company will have to get back to you on that. Yet no one has gotten back to me about it. I've dealt with a warehouse person possible the manager who doesn't like when you have. Questions about their answer or more the one question because it's nothing they can do, or it's not their fault. Told me the people who talk to about getting a reimbursement would have to be the manufacturer but then changed it to the owner of the company. Told me to call and hung up, did t give a number didn't ask if I needed or had any other questions very poor customer service. I call the office to speak to Terry I'm on hold for 5-10 mins the. Jim gets on the phone says Terry is in meeting he can call me when he gets out that was around 11:30 I had to call back around 2:40 to follow up and they said he left out of the office for personal reasons. So again I'm not having my issues resolved. I haven't gotten questions answered in the best of light and seems when you have more then one question more then just one staff member doesn't like it. I will not be working with them again and hope others will chose a company that values everyone's times. Oh and if we didn't pay in full when they requested they would repo our windows even though they made errors. Great job Longhorns! read more

Longhorn Glass - Auto Repair Near Me - Austin, Texas

Today there are hundreds of listings who have no physical location and do mobile auto glass. Longhorn is different; they have a real store you can go into, see samples, and order products other than auto glass. I have used them for a piece of furniture glass, and a piece of glass for a picture frame. Both times the prices were better than what I was expecting to pay, and came with helpful personalized advice about installation. read more

It all started with the February ice storm, which made a road map out of my windshield. Longhorn saved my car that suffered greatly from a botched windshield replacement. Fred was attentive, inspected the interior, explained the procedures, and warned that my new windshield could suffer from the repair and require replacement. Again. But they were finished in no time, the repair work was beautiful, and the windshield stayed intact! And all for a reasonable charge! No more raining in my car! These people put forth effort to get things right, and do that in the most cost-efficient way. It was well worth the miles I traveled to have them do this work, and I will recommend them every chance I have. Love those Longhorns! Thank you Fred and Company. :) read more

Longhorn Glass - Auto Repair Near Me - Austin, Texas

Repairman (Michael) was excellent. Nice clean job! Took a while to get the glass, but the install was eficiently done.

They are quick and efficient. Sloppy. I have had to get new windshields in the past and quite frankly I look forward to it as the new window is usually pristine until the dust settles or it rains. Not is this case. I got the dirtiest window INSIDE and OUT. Plus there was black greasy stuff left on my uphostery, the head liner, and more. I asked it get get cleaned. It was cleaned minimally. After taking it home I continued to find black greasy stuff...it was on my hands after closing the door and more. Basically the condtion of the waiting room equates to the filthiness of the job. But the price was good and I figure I can clean my own window for the price difference. Actually a street guy did it for me and he did a great job. If I see him again I will make sure to wave him on over! read more

I am very impressed. My vehicle had been vandalized over the weekend; Both driver side windows smashed. No full coverage insurance, so I had to find someone to replace them for a (hopefully) reasonable price. I called around to various places, and came to the conclusion rather quickly that I was more than likely going to end up paying quite a bit more than I was hoping to. Until my boss recommended Longhorn's. He's the real MVP for that recommendation. Very reasonably priced, flexible scheduling, personable and pleasant mechanics and phone operator, and they were incredibly fast paced with the installation. I will definitely be recommending Longhorn's to anyone and everyone. Outstanding service! read more

My car was hit hard in hail storm 09 and most places were quoting me a long wait time to get it fixed. Seeing as how I have no back visibility now, time was of the essence. Longhorn assured me that they could come out the following day between 1-5 to fix my glass. Time passed and no call, no show. I had taken off work and was at home waiting. I called to find out if they were planning on coming and they said the call volume was too high and they couldnt fit me in... and were planning to call me"sometime.." But if I wanted to come in ( and wait in a long line) I could come in today. I declined. They said they could come out tomorrow sometime..but did not want to quote me a time because they didnt want to make me mad. I am mad. If they show up tomorrow, do a quick and cheap job and I have no more problems, i might modify my review. But right now I am seriously Pissed off. EDIT My review is still a one. They called at 8 to say they were going to come within the hour. Then they called at 9 to say I was next on the line up. Then they never came. So I called them back. They said they would call me back and waited 40 minutes, they said I was once again, next up, then no one came again. Then I called them and the woman said she didnt want to lie to me about the time they were coming , that they couldnt reach the dispatcher and they would call me back. They never did. Now, 6 hours later, the phone has been put directly to a message function, with no way to talk to a human being. DO NOT WASTE YOUR TIME WITH THESE PEOPLE!!!! Please, save your sanity and your phone bill ( from so many repeat phone calls) and go somewhere else! And now, Im sure I will have to drive another several days with zero visibility, thanks to these incompetent people. Can you tell how angry I am? read more

Some dweeb broke one of my car windows. I decided to get the crack in my windshield taken care of as well. I called around to several places, and Longhorn Glass was the best deal by about $50. They actually came out to my place to fix it, so that was really convenient. I'd give them five stars, but the guy who came out to install my window was kind of wacky. I like friendly people, but this guy was telling me his whole life story. I'm not a therapist, and I don't know what I did to give him the impression that I might be happy to hear his Holden Caulfield like world view. Not to sound mean, but it sounded like this guy's life was pretty good and hey, I just asked him to install my window. read more

Some wanker broke into my car a dew days ago and completely shattered my passenger window. My dad found out about Longhorn Glass and called them up for me. They came to my apartment within an hour and the guy was as nice as he could be. He said it would be about 45 minutes and then they called up to say it was done, and it had only been 30! At the same time he was apologizing for it taking so long and explained to me how they popped my window and pointed out where they had shoved a screwdriver into the door panel. He even replaced screws in the door where the window attaches because suzuki's design was sub par on that part. I recommend them 100% read more

My windshield finally cracked all the way across...so I had to fix it fast. It was buckling under the air pressure from my way to fast driving for my own good. I called these guys and the price was good and they could get to it quickly. Little to the knowledge of the receptionist, the manager had scheduled out the installer to make a quick run to their other shop in town. But , much to my happiness, she put the run on hold and had my windshield repaired immediately. I was very happy with the service and I can only comment on how nice they were. In an age of complete lack of respect for customers this business has great customer service. If you need glass, for anything but your bong, check them out. Go to Planet K for bong glass though! read more

Great service, and by far the best price of any glass shop in town. Needed a new windshield for my 95 Mustang Convertible. Called just about every glass shop in town. The prices were all about the same, at around 300 for the glass, plus a bit more to install. Called Longhorn, and they quoted my a price that was about $100 lower than everyone else. And they said they could come out the next morning and install the glass at work. The technicians were there 15 minutes before the appointment time, got my keys, and went right to work. Done in less than an hour, and things are as good as new. No leaks, no issues, and they even managed to get the toll tag and state stickers off the old glass and on the new. While I hope that the glass lasts a long time, if I need to go back, I will do so without hesitation. read more

Well, all I can hope is they were just having a really bad day when they replaced the two windshields on my motorhome last week, because I am SO unimpressed! All the great reviews here convinced me this was the place to have my two cracked windshields replaced. Started off with Adam showing me a chip in the fiberglass of the motorhome to make sure I knew it came in that way. No problem - I knew about that. Then he showed me how the black rubber seal was not really covering the gap between the glass and the motorhome in a small area on the bend, which would let in water. He said he could fix that when the glass was replaced - he would make sure the rubber strip was placed correctly with no gap and sealed all around. Great! But when the windshields were replaced and I went inside to check out the view, I noticed a small crack on the side of one of the windshields! I showed it to Fred (the manager) as by that time Adam was gone. He said he didn't know if Adam had done that while installing or if it came in that way and wasn't noticed during installation. First warning bell went off in my head... That's when I went over to the other side to see how they had fixed that gap. And there were 2 nice sized chunks out of the fiberglass! Not only that, but the gap was even larger now where you could stick your finger in the space between the glass and the rubber seal. WTH Fred??? He said he would order a new windshield and when I came back to have it installed, he would make sure the dings in the fiberglass were covered by the rubber seal and resealed all around on the other window. So that's where I am at the moment - sharing my experience with Yelpers while spending yet another day dealing with this and hoping and praying that they can really fix it this time without causing more damage and delay to my hitting the road again! Adam explained that the glass kinda "fell down" on the fiberglass when he was installing it and that's what caused the chips. Again, Fred said they could cover it with the rubber and seal, but I don't exactly have all the confidence in the world in these guys now. Why wouldn't Adam have done that with the seal once he saw what he had done in the first place if that were posible? Will report back once they're finished again. Fred is doing the work today. Like I said, I understand crap happens sometimes and mistakes can hopefully be fixed, but I certainly can't recommend them for motorhome windshields based on my experience so far! Update after repairs today: I upped the star count because they were able to fix the gap issue (although I've seen neater work) and they didn't crack the second windshield this time putting it in, thankfully. However, if you ask me whether I'd go back to them if I had another choice, nope... read more

Somehow a window broke on my two-year old home. My builder's rep told me to get in touch with XYZ Company. I submitted a request on their web site. After 3 days I telephoned..."Oh, sorry, nobody monitors that web site anymore...can you submit a request by email?" So I did. And waited. After a week, I called again and they sent someone to look at my window. Another week went by and XYZ was ready to install my window, then I found out that what they ordered wasn't what I requested (argon-filled, sealed double-pane). XYZ told me that no one in Austin used argon-filled, i.e., making me out like a liar. I sent them packing. On to ZZZ Company. "Oh, we don't do that. But you might call Longhorn Glass." Yay! Longhorn had a crew not far away and they surveyed the damage the same day. They gave me a price and ordered the EXACT replacement on the same day. A few days later, a very nice fellow came and repaired my window. My wife was really appreciative of the conscientious and professional service. What a joy to work with these fine people! Thank you. I've almost forgotten the nearly three weeks I wasted with XYZ. read more

What a great place. Thanks, yelp, for helping me find it. The woman at the front desk is freakishly helpful and wonderful. My windshield was installed in record time, and it looks great and fits perfectly (months later, no problems with it whatsoever). Also, it was affordable. Yay! read more

Best prices in town and great customer service, unlike the 20+ other company's I called were rude,overpriced and just seemed to not care about gaining a customer. These guys cared right out the gate. They even made it easier and came to me at no extra charge because they were close by doing another job! Now that is awesome!!! God forbid any other broken windows, they gained a customer for life!!!!! read more

After my car was broken into yesterday, I didnt know what to do. My insurance company told me it would be a $999 fix for two busted windows. Luckily, I called Longhorn. They got me in an hour after I called and fixed my car windows day of. I was so relieved I didnt have to roll around town with trash bag windows. Best of all, it didnt cost anywhere near what the insurance quoted me. The service is stellar from the first phone call to when they hand you your keys back. The folks at Longhorn really do steer you right. Quality work. Fair price. Great service. I cant recommend them enough! read more

Fabulous, affordable service! Someone broke into my car this week, smashing the windows out (and then they didn't even take anything. Dick move!) so I needed a replacement, and I wasn't about to pay $300 for a new window somewhere. After I picked up a replacement window for $65 at Aaron's Auto Parts, I called around for installation quotes. A few places told me they wouldn't install customer-provided glass. One place told me they didn't normally do glass (well that makes me confident) but would do it for $80. Longhorn not only agreed to do it for $65, but they could squeeze me in immediately. It took exactly an hour, and not only did they install the window, but they vacuumed out the floorboards and seats and cleaned the new window thoroughly. read more

I had my passenger window replaced by Longhorn this Summer. They are truly a local business operating with the efficiency and level of service on par with any competitor. The owners went out of their way to take my car in after hours, were polite/respectful/honest through the whole process, and replaced my window by the next morning. Highly recommend! read more

Have used Longhorn twice for windshield repair. The first time it was a mobile replacement. The issue that came up later, and that was a very rainy year, was water leaking inside on the windshield. I had them replace a windshield in 2013, at their location, and it has done well. The installer was very nice. They are nice people and Christians. I thought I had placed a Review after the last job. I do not see it? read more

My suv was broken into by a guy who decided to add insult to my injury by breaking the most expensive window possible on my vehicle to gain access to my tools inside. After every other auto glass replacement place I called in Austin told me that the glass I needed replaced was a $498 dealer part, Paulina at Longhorn Glass eased my frustration by telling me they could order the piece I needed from their warehouse in Dallas for $200 less that all the other quotes I had received from their competitors. Her team - Ellie, Juan, Ruby, and Ms. Maria - all had the part in my car in a matter of hours after it made it to Austin a day after they ordered it. They did a perfect job, found the part I needed at the right price, and offered me great customer service...awesome job, Longhorn Glass!!! read more

Great service and reasonable prices! Quick and willing to work with you for scheduling. So glad someone recommended them to me, I had my front window broken on my car. I didn't want to drive with the broken glass on my seat so they came to me! Where my car was parked was a bit complicated to explain but they were willing to work with me. The repair was done in 20 minutes and the service man was very nice and cleaned out all the glass shards. Great business! read more

Few years ago my brother had a broken window and we took his car to Longhorn Glass, their service was great and the price even better. Two weeks ago I took my car to them without even comparing prices because of the service they had offered before. Well, the day I took my car to them after they finished my car was not starting at all, they blame on the battery but it had never given me problems before, after we jumped started my car it has not have problems again, I'm not sure what they did to kill the battery. Also, when they were trying to remove the molding that goes on the side of the windshield they broke the plastic that holds it in place because they didn't know how to remove it. After I told them over the phone about the problem they sent a person to fix it and he verbally told me he didn't know how to do it because it was his first time working on a fix like that and he only had 4 months working for them. after 2 hours of trying to fix it with a nasty glue he did a horrible job and the problem is still there. At this point I'm not sure if I want to take it back to them because I'm afraid they can do more damage and it will be worst. read more

I needed the windshield replaced on my '01 Honda Civic, so I needed to find a glass repair shop that was reliable, had mobile service, and guaranteed the job. After shopping around a little bit, they came out and did the job for $169 with tax, fully installed. The replacement windshield was made by Pilkington, and the only thing that I didn't like about it was that it had a glare strip at the top. The replacement was almost seamless, but I could see that the molding didn't go back quite flush with the body, but it wasn't a dealbreaker. Other than that it was excellent. Found this place right here on yelp.com as it was highly rated. I mentioned that to the person who answered the phone and she said "we're getting a lot of that". Good job, fellow yelpers! read more

this was, by far, the easiest repair shop to deal with. i called up and a very nice lady helped me obtain a very reasonble quote to get my windshield replaced. we set it up for the next day....with my request for them to come to my work location and do it in the parking lot. the morning comes, and i receive a few phone calls letting me know they are on the way. the guy who replaced my windshield was very kind and laid-back. i came out to inspect it and couldn't have been more pleased. i was able to call in after the work was done and give my card for payment. i really liked that option. longhorn glass has their shit together. i wouldn't hesitate in highly recommend them to my yelpers. read more

I used Longhorn glass to replace my Jeep windshield today. They gave me an unbeatable price and were SUPER FRIENDLY! I highly recommend them to anyone! My installer was Robert and I cannot say enough good about him, no need to sit and watch, he knows what he is doing and has been doing it along time from my understanding. They also take care of military/veterans. Speaks volumes to me. Thanks so much! read more

Two days ago I walked out of Rio Rita to find my car missing a passenger side window. The trauma of this event was enough, so I wanted the window replaced quickly and easily. I found this and much more in Longhorn glass. They offer you the option of having the glass repaired or replaced at your work or home. I opted to go by the office, and my glass was replaced within a few hours of me calling to get the quote. My only complaint is about the waiting room. It could really use some spring cleaning, but in the end that's a minor inconvenience to have a service completed so quickly and effectively. Also their operator is tops! She definitely has a handle on the place! read more

4.5 months and several washes and torrential storms later, no leaking. I could not be happier! I will always call Longhorn Glass from now on. read more

Adam at Longhorn Glass did an amazing job reattaching a rearview mirror that had fallen off. I had previously taken this problem to the dealer, and they hadn't been able to solve it for 2 days. Adam solved the problem in 10 minutes. Very happy with the quick service there that solved the problem. Thank you everyone there!! read more

Well we purchased a travel trailer on Sat, and the master bedroom window had just been replaced on Wed., in bringing the trailer home the same window completely came out of trailer frame and all. It gashed the side of the travel trailer leaving pieces of glass stuck in the body. After many phone calls and frustration they send a tech to look at the window, who basicly says "looks like you removed the screws"? Seriously? Maybe your technician never replaced the screws to begin with. Yeah..... we go buy a travel trailer for our family and break a window and gash it up just for the hell of it. Still no results on fixing it, they will not even call us back, and my phone call to Maria this morning was useless.....she was so APATHETIC which seems par for the course with these guys. She stated can I get a number from you I have other lines waiting, and I began telling her that we had been waiting since Monday, and that something needed to be done, and she says "yeah, so can I get that number now to call you back" Once this deal is over with They will NEVER see our business or the business of anyone we know. The camping world is a large community, and we all talk and visit wonder how many people I can tell of this terrible incident with this awful company. APATHETIC AT BEST, wouldn't reccomend for a dog house....... Victoria CIBOLO, TX read more

Perfect experience as far as windshield repair goes. Longhorn Glass was the lowest quote on my new windshield and was able to schedule service for the same day. I called to make an appointment around 11am this morning and they had a technician on-site for me up at my workplace in Round Rock at 12:30. The replacement took just over an hour and the installation appears precise and correct. read more

DO NOT USE THIS COMPANY!! I called to get a quote and was told someone would be here within an hour. The man came 4 hours later and with the wrong windshield! I spoke to Paulina multiple times and she was insanely rude and disrespectful! I called after everything happened since my windshield wasn't replaced and she could have cared less that they screwed up!! Horrible service and will NEVER do business with them again!! read more

I dropped my car off, walked to Fiesta to do a little shopping and my car was ready by the time I returned. Very nice ladies behind the counter. read more

Horribly bad customer service. I ordered 5 panels of glass. The delivery guy dropped them off and one was chipped. I had to call daily for a week to get a replacement delivered two weeks later. Worst part - I found out later they had shaved down the chipped panel and brought it back instead of delivering a new panel at the right size. Sad! read more

Totally impressed with Longhorn Glass! Their office is a little shoddy, but the ladies behind the desk were super helpful and got my claim filed in minutes. An hour later I had a great-looking new windshield and they even transferred my stickers for me. Awesome service. read more

I called them after reading all the reviews on here. I have to agree with what everybody else says; Great service, Great price! They came out to my work, went into my parking garage and replaced my windshield in less than an hour for less than $200, can't beat that! read more

Technician was in a hurry, chiseled up dash with power tool and broke the vent cover. Careless glue application with excess smeared on paint. Called the center to report incident and they would only send technician back out who blamed the problems on us. Sure we only payed $169.99 which was the cheapest in town but I guess you get what you pay for. read more

I had to replace my drivers side window. I went to the Safe Light Repair website. They quoted 299 plus 34 for mobile service. Longhorn glass repaired the window at my home for $183. It took about an hour. I cannot recommend it enough. Great staff. Javier and Chantal, you guys rock. read more

Had an unfortunate incident downtown in Austin during SXSW so i called these guys on a monday, they said they'd be out, then called a couple hours later saying the auto glass for my car wasn't in the warehouse...they'd order it from Dallas receive it the next morning then call me to install..next day (tuesday) no call, no update..nada..after initially giving one star for not keeping me updated, they finally got the glass and installed it on Thursday..price was reasonable and job was done satisfactorily read more

Longhorn came to my house to fix a broken sliding glass door. The man who came dragged the broken glass through my yard spilling shards of glass all over my lawn, and when he put the door back on, it no longer slides, and I can't get it to close. He offered to fix the sliding that he broke for an additional payment. Now I have to hire another company to fix the door that Longhorn broke, and there is glass in my lawn. read more