Adam C. always provides great customer service at Smart & Final. He's friendly, helpful, and works hard to make sure customers find what they need. Every time I've seen him working, he stays professional and keeps a positive attitude even when it gets busy. Employees like him really make the shopping experience better. Definitely deserves recognition for the effort he puts in every day. read more

Bought Grapes, Onions They were all rotten and had to be thrown out -Very disappointing as I have not been to a smart and final store in years - read more

2-9-25 SuperBowl Sunday 12 noon In n Out in 7 minutes. Hoffy Hot Dogs $11.00 Peanut Oil Gallon $19.00 Dozen Eggs $ 9.00 Glad I went Early Go Eagles read more

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I was in the Smart & Final store in Tujunga on Friday afternoon. They were out of the large packs of hotdog buns. I got the last two. I went to the front and saw two managers speaking to each other. I said excuse me do you have more hotdog buns in the back. They looked at me very strange and didn't say anything and then all of a sudden, one guy pointed to the other he walked back. They didn't say a word to me. He came back and said very rudely no. We spent $300 there and we know that there was a advertisement on the radio when we were coming to the store that said if you spend $25 you get free bacon and a dozen eggs so we asked the manager about it. He again rudely said no that's a digital thing we can't give it to you. You have to do it when you purchased the items while we just purchased the items and showed him the receipt and my husband went back and grabbed the bacon and went to grab the eggs and bacon he said no sorry you can only get bacon or eggs. We reviewed the advertisement and it clearly said with a purchase of $25 or more you receive bacon and eggs it or. I would never recommend anyone going to that store. They were rude and very unhelpful. read more

Great shopping, sad customer service. Don't know if they are understaffed but 2 checkout stands at peak weekend shopping time with lines stretching down aisles is very frustrating. Management should be fully aware that the store has been busier of late with new shoppers... and plan for it! read more

Regular visitor to this store but yet This was my second poor and the second time even suspicious experience with this store!!!!' Unprofessional supervisor or manager by name Armando ..... He was called by the cashier for fixing the error yet instead of refunding me the difference by cash which I never received in the first place he charged me twice for the item and didn't even want to give me the receipt and afterwards the receipt for cash was found in the trash can by his boss.....! After all his boss took care of the matter and refunded my cash back.....! Honestly I don't want to visit this store anymore since It feels suspicious and fishy......! This store needs to do proper training with their employees and supervisor's! Period..............................................................................! read more

This place has many of options for sugar free syrup for making drinks or using it to add to desserts. This place also has large rotisserie chicken. This place has just about everything you could need. This store was kept clean. There is plenty of parking. The shelves are well stocked. read more

I love this Smart and Final! First of all, the Air Conditioning is heavenly! Second of all, it's well behaved Pet Friendly! (I know I'm one of those people) Thirdly, there are always AMAZING deals! Remember to browse the clearance section for treats, we love scoring a pie for dessert for half price. The price on the large ulta-pasturized half and half is unbeatable. We get some of the basics here to keep well stocked in case the world loses its mind and we have to hunker down and be homebound. The cleaning products have a good selection of options too. If you want a treat, the mini chocolate croissants are lovely heated up at home. I have an active imagination, so when cruising the cooking aisle, I had to pause in awe of the big boxes of lard and beef shortening. I had recently spoken to my friend that just rode out the hurricane in New Orleans and my thoughts were on southern cooking as the previous week they caught a gator and were planning on marinating some if it and deep frying the rest.... Frying makes just about anything taste good... anyway, lest I digress, let's circle back to, I dig this Smart and Final. read more

Smart & Final Extra! - What do you mean they are out of Pellegino??? - Grocery Near Me - Tujunga, California

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Joe, Joe, Joe, Joe, Joe... What makes you think it's acceptable for a Manager to keep a customer waiting for over 9 minutes while you assist the cashier with a return??? Did it not cross your mind to turn off the register light and move me to the another one of the three open cashiers? Well it should have. No acknowledgment, no apologies, you just pathetically walked away read more

Smart & Final Extra! - Time, date, register 1. Upper management needs to review the footage and take disciplinary action. - Grocery Near Me - Tujunga, California

Nice! nice work indeed! Definitely recommend. Everyone is good at helping people and does their job right.

The snack shack we do at our annual baseball tournament is usually a big fundraiser for our Cooperstown-bound team. But this year, COVID's effects still have a hold, and our snack shack did less than half what it usually does. Fast forward to the day after, the Supervisor, Joe, and Angel the check stand guy made the returns painless. We bought with previous year's quantities in mind, but ended up selling less than half. Joe and Angel were gracious and understanding-- provided service with a smile. I immensely appreciated their help! read more

As good as a smart and final could be. Workers are nice, floor plan is basic. I've seen much bigger smart and finals before, so this is probably a smaller one relatively speaking but has mostly everything needed from Smart & Final. Shelves are mostly stocked, although greens and veggies could run out occasionally. Lines back up pretty often, but the workers try their best to open new registers when lines are out of control. read more

Smart & Final Extra! - Grocery Near Me - Tujunga, California

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Spacious, clean, organized. Just where you need to go when you want to buy things in bulk but not have to deal with costco lines. And since it's smaller than a costco, you're in and out much faster. Spacious parking too! read more

Smart & Final Extra! - Grocery Near Me - Tujunga, California

It's hit or miss when you go into the store. I like consistency but i haven't yet figured out the best time to go. I would like to go when the shelves are stocked but often times certain things are cleared out, such as water. I went in one weekend and this guy kept dragging out pallets of items to restock down several aisles. I guess he was annoyed because my cart seemed to be in his path everywhere i turned and/or he placed a pallet down the aisles. It seemed like he has a hard job but maybe do all that when its less busy. It could be a safety hazard too. Sometimes staff is friendly but usually not. One checker wanted me to hand her certain items off the conveyor in a particular order (chicken first... then whatever else she wanted next). I thought it was odd and the attitude was unpleasant. Keep in mind the customer may be limited in their physical capabilities so it's not easy for everyone to do what this cashier was demanding (reaching, lifting and using hands repetitively). Please be mindful. We had another weird experience with a young lady with very long (fake?) nails. It was difficult for her to perform the cashier duties with these nails and took too long. The nails were pretty but they got in the way and made customers wait much longer. Produce isn't always as fresh as it should be. Again, hit or miss. read more

Best market is Smart and final , & have good price , nice employees, clean market, they have Armenian, Persian , American some of things i Love it because of closed to my home Thank you, read more

This will be my final update. I have had it with this place. I have patient over the years as one can read in my previous reviews on this page. I'm done! This AM I was repeatedly blocked, cut off or ignored by store employees who seem to spend their time socializing with each other and ignoring the customers. Also today, there were several items that they were totally out of, including bananas. Unacceptable! Finally, in doing some recent price comparisons, it seems that about 90% of the items that I regularly by at S&F I can obtain at the Albertsons down the block for the same or similar price and besides they have more variety and some better items that S&F. So what is the advantage of even shopping here? None. Adios, Smart and Final. read more

The worse Smart & Final extra I ever been on.. They are always out of stock... Employees are not to friendly, if you ask for something you better of find it your self, they have no idea where is the product located in their store... Over all not a good store at all read more

I hate having to go in here if I need an item only they carry. Prices are high. Customer service is rotten- they ignore you. The manager at this location is so rude. She's just awful. read more

Store is clean, well stocked with common items and yes the air conditioning works well. Good value on store brand items. This is a smallish store and sometimes it can be difficult to navigate with items to be stocked/restocked etc. S&F has gone downhill since being bought by a Mexican company in 2021. They have a high turnover of employees/managers (some don't even seem to speak english). Cashier errors like charging for the wrong type of produce or something that wasn't in your cart. I've noticed some store brands and healthy food choices are no longer available - there is lots of junk food though. Surprizingly there is a small organic produce section.There is no fresh fish available; it's farm raised (yuck) or frozen. The dairy isle has a fair selection of cheese but, good luck if you want something besides plain yogurt. Have found that they advertize items on special and may have NONE in stock. Caution; some customers have complained that meats didn't weigh as much as the sticker indicates (overcharge) and I've personally seen some rather disgusting produce, rotten/bruised apples, moldy onions, gross boc choy and celery. I've noticed disturbing trends where prices are either not marked or the price goes up at the check-out. I'm seriously considering shopping at another store... read more

The worst set up to check out my god don't think I'll be coming back anytime soon get your shit together

My time is very limited. Don't have time to stand in your long lines that u have .....all the time. Trader Joe's does it right. Well now it's March 2020 a year later and it's the same ol story. Hurry up n wait in line ---- which is tooo long of a wait. Just thot I'd try again, but NO improvement! read more

I just entered to use the restroom. When I left, the manager called me to check if I was carrying their goods in my bags. I am its customer. However this time I had just came from Dollar Tree and 99 store. I lost the 91 bus which was just coming. It runs every hour. I am not coming back to buy here any more read more

Got home and popped em open. Realized the best by date and threw them away. Great way to waste money. read more

Smart & Final Extra! - Would be great if it weren't expired. It's October... plenty of time to have caught it. - Grocery Near Me - Tujunga, California

Best Smart n final to shop at The workers are so fast unlike all the other smarts around the area and I was doing a order here recently and the workers and manger helped out so much trying to get the new system down and help me. read more

I'm gonna cut to the chase. I got home realized I left my wallet in the cart that was sitting in the parking lot. I called and spoke with a cashier who put me on hold and later told me they found it! When I arrived 15 minutes later I met with the store Manager who verified ownership. Once confirmed, he informed me a new employee of only two days, who's name is Chris, went out brought it back and secured it with the Manager. I went up, shook Chris' hand, thanked him fully, and offered him a reward which he cordially declined. Chris was humble and busy stocking the store. Chris is an asset to the Smart and Final company. I thank him and the entire Smart and Final staff from the Manager to cashiers for being so efficient, professional and honest. read more

I continue to shop there, but I suppose I am to blame because I continue to go back. This place is an absolute joke when it comes to customer service. Their lines takes forever, the employees look like they're falling asleep half the time and instead of smiling and apologizing for lousy customer service, they just joke around with each other, like the customers aren't even there. I have giving bad reviews, but seriously...pathetic. If you have an hour to kill to buy a few small things, this is definitely the place for you. read more

The remodel is great! The in stock on shelves is nearly 98%. Great place to shop if you do not want to go to Costco and buy bulk items The negative issue is when they have deliveries and block the aisles with pallets that is hard to squeeze your cart by. Produce section is clean and fresh; fruit section is clean and has seasonal offerings. The checkers are always friendly and greet you with a smile no matter how long the line is.Parking is iffy due to the narrow travel lane and is on a slight slope so watch out when you want to unload your shopping cart that it wont get away from you! read more

I felt good shopping at Tujunga Smart and Final when they had Covid precautions that included a single line around the side of the store and a screen that told when it was my turn at the register. Why did that system disappear??? Covid rates have risen! As they rise, safety precautions evaporate. Please! Now we are back to multiple lines. People going into the lines from the front of the store, driving face to face to get to the end of a line, or ignoring that there even are lines / standing by the front of the aisles, understandably wondering where to go to get cashiered. Social distancing is often disregarded altogether. On top of that, the payment system now requires that you wait for the cashier to allow you to insert your card and the approval is delayed. By that time, on my last 3 visits (I stopped shopping there as often), the next customer is right next to me. My daughter said to put my cart behind me as a buffer. The next customer just scooted on up to move my cart. I was not done. They were not being rung up yet, but even if they were, I believe the checker ought to wait until I am bagged and leaving. Please restore the great line-up system you had and have checkers deal with one customer at a time. It was better than before Covid. It worked. I had some nice conversations while waiting on the spots. The clever things printed on the spots were entertaining. I felt safe and respected. And I bet I wasn't the only one who bought more ice cream and wine while waiting in those departments. :-) read more

I thought they're cheaper than most supermarkets. If you choose to buy less bulkier than Costco, this is a better place. I do highly recommend this super store for party favors, cake mixes, fruits , frozen food and basic everyday consumable items. It's a dusty environment sometimes but I can endure that, only because I have to get things quick and traveling to the city creates time hassles. read more

If you are looking for a place to shop where the customer is the enemy, this would be the place! This store is totally disorganized, the staff stocking the shelfs are rude, the checkout lines allow your frozen items to defrost before even having the opportunity to pay for them, and almost every time I shop there, they have some kind of cash register computer issue. Apparently today was "cash or credit only day", no debit cards, which would have been ok had they had a sign up front or announced it to all the people in line prior to them getting to the register. My unhindered credit card which to be inserted 3 times before it was finally accepted, and that was after standing in line for over 15 minutes watching those in front of me return items or fight with the clerk. (Mostly because no one told them their credit card processing system was not working, so these poor people had to dig through their wallets for cash, and return items they did not have enough cash money to pay for) There is always, ALWAYS, something grossly irritating about this store. I would just like to know one thing. Why can't they stock their store late at night, or early in the morning when it's not full of shoppers competing with the limited isle space in that tiny store? The really sad thing is that their stock clerks fully believe they have priority over shoppers. Better yet, why don't they just go out of business? As of today, I'm done shopping there! Their not so discounted prices do not warrant the mental abuse or anguish of shopping there. Plus my time is worth way more than the few pennies I might or might not save putting up with their crap.... read more

Horrible customer service! Poor customer service, rude, and ignorant of common decency. Only one classy person in the entire store Aracely! She is a shining example and clearly alone. Staff and managers ( CONSISTENTLY) could care less to help! They act like they are inconvenienced when you ask a question. I was looking for a type of spirit, the so -called "manager" ( a tall young blond woman) stated that the cashier had the keys and they would help me find what I needed. She then dismissed me and went back to stocking. I approached the cashier at checkout, the cashier had a huge line and had to call the tall blond woman to bring the actual key as she was clueless on info just given to me from "manager". Then with other people in line behind me ( about 4/5) the tall blond woman , was condescending to the cashier and told her where the key was, it was very disrespectful to embarrass the cashier in front of customers. Clearly this blond manager should be demoted back to stock exclusively and should be leashed up and not be allowed to talk to customers, no less manage! In many occasions, I've waited in line, only to have several people behind me to be taken to a new opened line, while I'm still waiting. Avoid!!!!!! Go the Glendale smart and final( huge difference in attitudes) or somewhere else entirely! 1 star is for the one woman there mentioned above who cares If she was the manager, I'd shop there weekly! read more

I feel bad being the first to review this place and giving it such a low rating, but I feel it is deserved. First, they are periodically out of products that they should have. Most of the time it is Bananas. I will go in there specifically to buy bananas (because they are cheaper than Vons) and they will be completely out. They give a different excuse each time. They are the only Smart and Final that I have been to that has this problem. Also, don't even think about trying to get ice here for a party. It may start out as cubes, but it is a block of ice by the time you buy it. Employees are half and half...some are friendly and competent and the others are disinterested and slow. The lines can get long depending on when you go. read more

Great store - Well organized and well stocked and a lot closer and more convenient than its competitive store (and you don't need a membership!) Also on a side note, the workers are real honest and friendly. Me having mommy brain left my iPhone along with my driver's license and credit card and they kept it nice and safe for me and were so nice about returning it back to me. :) thank you! read more

Usually one of our regular places to shop. The people there are usually very helpful...except today. My wife had left me to find out about product they may have in the back, when this kid, with a greasy Beatle cut, comes out of the back. I call to him, "Excuse me?" He looks me in the eye, grins, turns and leaves. Without so much as a hello. The only reason this bugs me is I was not at my peak today, and I don't care how old you are, no one should be ignored. He could have easily said, "I'm off, but I'll get someone for you. " read more

REALLY DISAPPOINTED! I always buy all of our office kitchen supplies there and I get great service. But when I called to get some information on pricing for a large order I spoke to Leslie or Letty, and was just really given the brush off. I was told that she was a manager, which I hope is not true because she was super rude, kurt and short. I cannot imagine that the manager is ruder and less professional that the actual staff is. I inquired about purchasing 50-70 cases of bottled water and no one was able to get me "out the door price" including tax and CRV. One of the associates actually tried to tell me that the total Tax and CRV on a case of water with 35 bottles costing $4.99 was only 21 cents, for a total of $5.20. I thought my request was simple enough, but Leslie/Letty felt it more important to Lecture me than assist me in obtaining the correct info. Perhaps it's time to go back to Costco... read more

Always havr the major necessities as well as a friendly staff. Always nice and tidy as well wish they had a bigger flower section but it does the job read more

I had to give this place at least a star so I can write the review but this place deserves no stars . First , I don't why this place still has the same staff. All the employees have horrible costumer service skills from the cleaner to the cashier. I would have thought smart and final would care for their costumers and at least try to clean the carts, nope not at all. But the employees sure have time to stand and talk nonsense. Roxanne I believe is her name, worse costumer service skills ever I don't know why they haven't fired her she's a liability waiting to happen. The cashiers need more training they don't even bother to say hello they just stand there with attitude. With their body language they say more than enough . I only come here for the cleaning products because they are usually stocked. But other than that I don't bother to come. I always have the worse shopping experience. But there is a light of hope, I don't know her name, she is slender, medium height, with dirty blonde hair shoulder length hair. She is always hustling and stocking while the others lack off. I been living in la Crescenta for over 10 years and this smart and final is the worse I've ever been in. Or worse than any other market period! Smart and Final I love your prices but your employees are the worse !!!!!!! read more

Located between Tujunga and La Crescenta. The cashiers work quickly, and the workers are helpful. Just be careful when backing out of parking spots. There's a lot of blind spots. read more

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Getting better since it was converted into an Extra. They're bringing in more organic items and more fresh produce than before (organic grape tomatoes for $1.49-1.69!?!? yes please! That's at least a dollar below TJs or Ralphs.). Some really good sale prices at times. I see a lot of complaints here about the staff, but I've never had a problem. In fact, I was impressed by the store manager over 4th of July weekend when I watched him handle an incident in the parking lot promptly, professionally and effectively. I LOVE how they're taking the new (and extremely disappointing) Haggen store head-on in their in-store advertising. About the only gripe I have about this store is that parking can be difficult at times. The lot is just too small for the number of stores in this strip mall and a lot of the spaces are on an incline, which can be a challenge for those with mobility issues. read more

FOOD POISONING !!!! Couple of days a ago we pick up the ROTISSERIE CHICKEN took it home and consumed with in 10-15 minuets which make my four year old daughter and I very sick. Symptoms included diarrhea for few days and metallic taste on my tongue. Never been so sick from a chicken before even though it look well done. read more