I will never ever go back here! Filed a claim with my phone to fix the screen I went 30 mins early because having to work. Stood in line where someone was helping a customer about 7 mins later someone walks in with a large screen. She immediately says to him " you looking for service?" As I am still standing there in line (that's what I needed, are you kidding me rn ?) so I shake my head and follow the guy behind me now in front of me for service. As I am waiting one guy is on the phone and another walking around behind the counter; another 8 mins the guy behind the counter (that was on the phone) starts with the guy with the screen two mins into that I said can I just drop my phone off ? He than said he was dealing with this customer and than I'd be another 15 mins after helping him at this point it's five of 11. I'm frustrated the guy is rude. at this point I had enough already been there 20 plus mins decided I did not want these incompetent people doing any service. With that being said friends , family and followers: Don't waste your valued time or money here there is Best Buy and other Apple company's that are so much more professional. read more

have been buying from them for a decade with nothing but good experience. Live in Los Angeles and still enjoy the long distance relationship. read more

There is a good reason, Jessica W., that Small Dog has attracted so many negative reviews. The company is making money hand-over-fist as Vermont's only licensed Apple reseller, and yet its corporate culture does not put the customer or customer service ahead of its profits. And just like Chris C. says, I too wanted to like the store but after my recent negative experience there is no way that I would ever do business with Small Dog again. Without going into a long rant here (after all, what's the use?) my simple advice is: Never buy a used Mac computer from these people. While Small Dog eventually honored its warranty and gave me back my money, the time I spent and the angst I endured was not worth the trouble. The used MacBook they sold me came with a bad battery and a faulty MagSafe power connector. It arrived with System Preferences locked (despite the fact that a Small Dog tech rudely insisted on the phone that it was my fault, not theirs.) And it did not come with the iLife Suite installed, even though the web advertisement for the exact machine I bought said it would. There were other problems too -- have you ever gotten the "Kernel Panic Warning"; it's shocking! -- but I said "no rant" so I am going to stick with that. Buyer beware in dealing with Small Dog Electronics. read more

Small Dog has been famous in Vermont's Mac circles for years. Can't speak about their international fame, but I have heard that they're well known. I won an iPod in one of their contests, so I'm partial to the company. They're honestly good people. read more

Had an amazing customer service experience with Reilly helping me pick out my computer and accessories. I got the apple care and extended coverage for accidents too which is a great feature. Coverage for everything for 3 years. Small dogs doesn't hover or try you to get you to buy more because they aren't working on commission and they are a socially responsible business and gives back to the community. read more

Small Dog Electronics - Small dogs entrance! - Electronics Near Me - Burlington, Vermont

Reviewing a computer store can be tough. Computer problems are usually urgent and everyone has specific needs - it's like taking your electronics to the doctor. Small Dog is that doctor for my computer, and much much more. I'm shocked to see so many negative reviews on here, so I'd like to share my positive experiences. I've shopped at Small Dog from the very start of my computer needs (10 years?) and my parents used Small Dog for their local business. I have truly never had a negative experience in all those years. I've dealt with tons of the staff, and the service has always been consistent. The people there are knowledgeable, kind, and seem to enjoy what they're doing. You can tell these are all people that know and love Apple products outside of work. In fact, one time I was there the same day as an Apple keynote speech and all the staff were already aware and ready for questions! In one of my first experiences with Small Dog a staff member transferred all my music over to a hard drive when I was in high school. They did this for me on the floor and taught me how to back up my computer. I was 15, I didn't know anything - it was my first laptop! And since then I've had consistent service from the sales people as well as the service staff when I've had to check my computer in. Small dog isn't just a cool name. They're a company that offers creative solutions and understandable problem solving when you're in over your head. I recommend it for computer problems, but also when you just need a new case for your phone. There's a reason Small Dog keeps winning the Seven Daysies award... I wouldn't go anywhere else. read more

Small Dog Electronics shouldn't be in the middle of nowhere. This place would do so much better if it weren't an hour from every which place. That said, I used to go a lot when I worked in the mad river valley. The location is gorgeous (not sure if your average computer buyer cares about the view, but it's nice) There are dogs running all over. The staff are knowledgeable. The lighting is great. It's just pretty homey. They have a fast repair department and a great selection of accessories. I bought my bright green ogio computer tote there. I had to have it. It's so nice to have not-your-average-computer-bag. I get compliments on it all the time. read more

Brought my Macbook in with a few weeks left on Applecare to replace the recalled LCD screen, check out a flaky trackpad and fix a noisy fan. The computer was returned with a wonderful new LCD and a note that said they cleaned a lot of dust out of the fan. The fan noise was there, loud and clear, the night I picked it up. I called for another appointment to address the unrepaired fan and couldn't make it in before the Applecare expired. The trackpad was also still acting up, and now the computer doesn't want to wake up from sleep occasionally, which are both new issues since the repair. I was told not to sweat it because the repair itself was warrantied. I brought it back and a few days later and they called to tell me they couldn't reproduce the fan noise or trackpad issues I described. Instead of using the computer to diagnose the issues, I was told the trackpad, power systems, and fans all "passed Apple's diagnostic program". So, they refused to replace the fan. When I balked, they said I could pay $200 for the fan replacement that they didn't do when they had it in under Applecare. After a few more days of back and forth, they decided to do me a favor and waive the repair fee. I picked up the computer and the fan noise was unchanged despite the invoice stating the fan was replaced. read more

I have purchased from them before but I am not happy. I went first thing yesterday morning to buy a new iPad. The employee said, "Did you know we are having a sale starting tomorrow and they will be $50 off?" I thanked him and said I would return. I was there again first thing this morning. It turns out the sale is on iPad Pro which is not what I wanted. Not great but could be an honest mistake. After waiting more than 10 minutes because there was only the same single employee on the shop floor, someone else came out. And it turns out they don't have iPads in stock! So on Thursday I was advised to return for a sale that doesn't apply on a product they don't have!?!? I can't get my time back. read more

The worst customer experience for repair I have ever had. I have worked with dozens of computer repair companies and myself was in IT for over 10 years. Their intake process is a mess, they said it would be done in 1 to 3 days and nothing was done after 2 weeks. When we got the computer back the hard drive would not even boot. Literally the worst. On top of that all of the tech reps were impatient and rude. read more

Puzzles me why there are so many negative reviews. Yes, I had to wait for customer service. They don't exactly blanket the floor with untrained clerks. But once you get someone to help you, they are unfailingly kind and helpful and so very, very knowledgeable. Made shopping for a big ticket item much less intimidating. And they were able to help me with some collateral issues not directly related to the item I was buying, but that have helped me with the overall electronic appliances I have and use. read more

My computer stopped starting up and I was expecting to have to pay hundreds of dollars for the repair. The technicians at Small Dog found out that the issue was covered by an Apple recall of some sort, so I ended up not having to pay anything for the fix other than the diagnostic fee. It was a huge relief!! The staff members that helped me were really informative, kind, and knowledgeable. Will definitely be back if anything else goes awry with my Mac in the future. read more

Hi all! This is a follow up review to my other review on the service I was provided at Small Dog. Mac Service sent out a package to specifically take care of my mac during shipping and within 24 hours of receiving my Macbook Pro, they sent me an email explaining what was wrong and how much it would cost to fix. Granted, Mac Service is in California so the shipping was about 4-5 days. They also said that the repair Small Dog told me about was bogus and wasn't needed to fix my computer. My hard drive was not fried; the only thing that I needed to fix my Macbook was $599 for a completely new LED retina display screen to be put onto the computer. Once again I would advise everyone to use Mac Service over Small Dog. Mac Service is a reliable Apple product distributor and was 10x more efficient in fixing my Macbook. read more

Dislike complaining about a Vermont business, but Small Dog ripped me off. I was charged $250 to have the hard drive replaced in my macbook pro. Took over two weeks to repair, and when they contacted me saying it was fixed they insisted I pay an additional $35 to have it "transferred" back the the location where it dropped it off. The hard drive lasted less than six weeks, and they refused to stand behind their work. Replaced the hard drive myself today--total cost $30 and 10min of work. How can they justify charing $220 for only minutes of labor? read more

What's in a name? To most of us the name Small Dog Electronics may not evoke an inspiration nor signify that much went into considering the name before licensing the business. I am here to tell you first hand, indeed, that was my initial thought. As well, I plead that you only need to give them a chance and you will be inspired by their level of service. Moses demonstrated active listening skills and did not attempt to make this non-techie feel like an idiot. Most importantly, my problem with my computer was resolved at a reasonable price. I hereby recommend that Small Dog Electronics change their name to "Big Dog Electronics". They are the best in Vermont. read more

Three years ago I got an ipad there. I did research before I went in. I was assured many times their policy is that customers are allowed 10 minutes of assistance after purchase. Then they can pay for more assistance (set up, explanation etc). I was appalled but agreed to their terms since I did not have access to an apple store. The sales person did give me extra time. But his boss hovered over him until he stopped helping me set up the ipad. I had never before had one,. Verizon did help me out for free when I needed in person assistance. But I knew never to walk in to Small Dog again. I don't know what I am going to do when I need a new ipad. But I know I will not go back to Small Dog. Sorry Small Dog. I wanted to like you. But you were not user friendly to this 65 year old woman read more

Convinced my wife we needed a new "super-secure" Apple router. Turns out Apple was discontinuing all routers and all support for routers. Sure the Small Dog knew this, but sold us an expensive soon to be brick anyway. read more

New venue but same cold employees, brutal traffic, MSRP plus 99¢, endless waiting, limited selection. Buy same for less in your underwear at home, repair same more quickly by mail with Apple. read more

I purchased my Macintosh through small dog seven years ago. My hard drive failed, which I understand happens, however they could do absolutely nothing to help me. They wouldn't even connect my computer to a device to download my existing data. They simply said my computer is vintage although it is only seven years old and there was nothing they could do even though none of that was mentioned when I purchased the computer seven years ago. Pathetic and horrible customer loyalty. read more

Not so great customer service. I waited at the cashier for about 20 minutes because the sales team was letting people who bought computers or iPods go ahead of me. Do they value all customers or just those who make big purchases? I like to support local businesses, but I like good customer service, and not preferential treatment. read more

It pains me to write this review. You will see from my review history that I've written almost 100 reviews and this is the only 1 star of the bunch. I've written maybe two 2-star reviews. The vast majority are all super positive. It's important to endorse great businesses and support the community. It's sad to feel like I'm doing the community a service by warning them away from this business. Before I had ever purchased at Small Dog I would have given them 5 stars just based on the cool shop and the very liberal vibe that you experience when you walk in the door. Plus, the name is "small dog". How cool is that. Yes, I wanted to love this shop and it pains me that they put almost zero value in customer service or treating the customer well AFTER the purchase has been made. I have bought two computers here. The first in 2011 and I had no major issues with it so based on that experience I would have given them 4 stars. I bought my second computer in 2013 after the first one was getting sluggish and slow (why does this always seem to happen with computers, even when you don't over burden them with software and the like?). The second computer was "refurbished" but had never been used. Straight out of the box, supposedly. I bought an extended warranty (just in case) and loved the fact that they transferred all the info from my old laptop to my new one, all included in the price. A month later I was having trouble hooking my laptop up to virtual printers and the like in my client's company. I'd never had a problem on my old laptop. I went to Small Dog a few times and was told that there was no problem. Luckily, an IT guy at the client used to work with Macs and told me that when Small Dog set up my "new" computer for me, they didn't reset the admin rights, so I wasn't actually the admin of my computer. And that could lead to other issues. I brought the computer back to SD again. The response and attitude I got was extremely disheartening. My gut said a newbie tech there had done the initial transfer and set up and hadn't done a good job. But they told me that this wasn't something that they covered and it wasn't their responsibility to fix. I bought the computer with the wrong settings (old settings) that didn't give me admin rights. As the new owner, I should have those rights. It was very frustrating for me. More than anything the blank looks and unwillingness to help or even take responsibility (the computer was one month in my ownership, that's it). I brought the computer elsewhere to get 2nd and 3rd opinions. Everyone backed up that Small Dog didn't hand over the computer to me as it should be and that they should fix it for free (SD said the extended warranty I bought didn't cover this). Finally, sick of dealing with Small Dog's attitude and lack of help, I had the guy at my client's site fix it. It took him a while, but soon I was able to access the printers that I had previously accessed with my old Mac. That experience put me off SD, but I thought perhaps it was just a fluke. A bad manager. One untrained staff member. But now I hear my sister is having issues with her Mac and has been back there several times and the service people have been rude to her. And that's the straw that broke the camel's back. Knowing my sis, who is a computer newbie, I know that she would never be rude to an IT guy (or anyone). She's looking for help, patience and some clue as to what she should do. Instead she got attitude, rudeness and very very poor customer service. I'm sure that it's frustrating working in computer support when so many people come in and probably the issue is they didn't press the "start" button to turn on the computer. I get it. BUT, for those of us that have real issues - including ones that are your fault - and still receive attitude and bad customer service - REALLY? It saddens me that so many of the negative reviews for this place are true. Small Dog could so easily be a model of what Vermont companies should strive to be. Instead, they join the pack of badly run companies with poor customer service that don't seem to understand (or care) that how you treat your customers is of paramount importance. You can advertise on VPR and have a cute name and sell a cool product, but management is obviously doing a very very bad job - if nothing else when it comes to the IT dept. I'm not sure what's broken, and I'm relatively sure the owners/management don't care (I assume money is good at that's their focus) because if they did they would have worked to fix the problem. I need a new computer, but I will not buy here again. I don't want to go to a big box store, but i'd rather do that then give this place more business based on my experience, my sister's and a few other friends (and all these reviews). This is the saddest review I've ever written. Shame on you Small Dog. If you want help fixing your problem and regaining the community trust, call me. read more

I brought my mac here when it failed to reboot after a software update. Being new in town I didn't know where else to go and didn't even think to check yelp...oops. The store was very clean and bright and the sales people and technician were friendly and knowledgeable. After trying a couple times to fix it then and there, it had to be checked in for further diagnosis. They said they were a bit backlogged and gave me an estimate of 2 weeks. Ok, that sucks, I thought, but it's not the end of the world. Meanwhile, I started a new job for which I needed my computer...two weeks went by and I heard nothing. I called for a status update and they said it would be another week+! I could excuse a day or two late but a week?! I called a place in Rutland thinking if they could do it faster I'd drive down. He was on vacation so I left it at small dog. Another week went by and I called again. This time they say it will be ANOTHER WEEK MORE, now totaling a MONTH. I've worked in many customer service jobs so I have a lot of patience when it comes to any type of service. But to misquote a timeframe so egregiously was outrageous and to furthermore not communicate the delay to me and string me along was extremely frustrating. I ended up finding Computers for Change on College Ave, went back to and picked up and received the refund for the diagnosis and brought it to C4C. I'll write a review for them when i get it back, but out of principle, even if it takes another week, I didn't want to give my money to Small Dog. I can't speak to their sales service or product selection, maybe that's really great. But DO NOT GO HERE FOR REPAIR until they get their act together. ATTN MANAGEMENT: The automated answer service is TERRIBLE. When I called the S. Burlington number and hit the option to speak to a technician I went around in circles getting rerouted to the corporate technical department and saying I'd be charged to speak with them when all i wanted was a status update from the technician at the physical SB location! Instead I had to go through a sales person who then had to go and check with someone in the back and I could never actually speak to a technician about the status of my computer. read more

I have been using Small Dog for my electronics for several years and I have been very satisfied with their selection and customer service. My favorite part about doing business with them is that when I call with a question or concern, I get a native speaker of English, located in the United States, who understands the product line and wants to solve my problem. Try getting THAT from Dell, HP, or (especially bad) Lenovo. read more

Such a bad experience with Small Dog! My brother and others in the area suggested them, and said they did good work. I was tempted to ship my computer in to Apple, but thought I would give a Vermont business my money (Apple's money) instead. I was unimpressed with almost every employee I encountered. There were one or two that seemed friendly, but all other 8 (seemed like a lot of people doing nothing) seemed like me being in the store was an inconvenience (they avoided eye contact with customers, hoarded together, and were more focused on the screen in front of them than the people in the store). I waited for a long time in the service line. My computer didn't seem that bad - it was functioning but was glitchy - freezing, disappearing dock, etc., but nothing seemed too bad (I thought it was probably a software issue) so we had a discussion that my hard drive wasn't backed up, and if it needed to be replaced, I would like to be called so that I could do it myself, and thus didn't need their $50 hard drive back up (the only part of the repair that wouldn't have been covered by applecare). Not hearing from them, I called 5 days later (figuring the 3-5 day time frame was correct), and they told me my computer was ready. They didn't happen to call me with that information. When I did go pick it up, I again waited a long time even though there was one person in front of me. (Maybe they should consider a second person at the front of the tech division, because the sales people avoid that area like the plague.) When I got my computer back they had replaced my hard drive. How nice of them! Except I never received a call saying that my hard drive needed replacing, and now I have nothing left. Now, I know computers are fickle and sometimes these things happen. What I'm upset about is the way things were handled. The young (very meek) man who checks computers in and out of the service department (same guy both times) could only say that I didn't pay for their hard drive back up, and that they couldn't give me back my original hard drive. He apologized quietly many times, but I just sort of stood their mumbling questions trying to figure out if I could resolve any of it. As I walked out of the store crying, I wasn't necessarily frustrated that everything was gone, but that not a single person at Small Dog seemed to care that they hadn't followed through on their side of the agreement. I called the store about 20 minutes later to see if there was any possible way that my hard drive was sitting around in the back and it was retrievable. The assistant manager of the tech department was borderline sarcastic, and rather unpleasant. He actually said to me at one point, "I'll do everything I can, but I have NO HOPE in getting it back." *Thanks for your help* In all of this I was quiet, repeatedly said I didn't blame anyone, that I was simply trying to get my harddrive back, and was just trying to understand how the process went wrong. Not only did he seem uninterested in actually helping me, I got the feeling that he handles every customer this way - like a nuisance. I'm sure there are a lot of customers that FREAK out when things go wrong and blame everyone around them, and that working in computers is a tough business because everyone expects technology to be perfect. But when a company treats customers with such disdain it makes me question whether they should even been in customer service at all. On top of it all, my computer has been having similar issues, after the replaced harddrive, which means that they didn't even fix the issue. They tried to go for the simple answer rather than actual fix my computer. And in the process, all of my computer work is gone. read more

What a shady outfit. Wanted to support VT local business and not purchase online at Apple store. Ordered a new iMac 21.5" (11/11/13) and when I unpacked and powered up the supposedly brand new computer, the "About This Mac" revealed that the machine was made at the latter part of 2012 and it did not have the new Maverick OS 10.9 on it!!! Calls to the S. Burlington, VT store manager remained unanswered. Stopped Amex payment and will pursue this until I'll get what I paid for. Floor personnel is young, unpolished, arrogant, self-centered - far from an impeccable Apple consumer experience. Never will I put my foot into a Small Dog Electronics store! What a shame! read more

Bought a "refurbished" mac. It wasn't properly refurbished. Hours and hours and hours on the phone with Apple (engineering team and then iTunes team). Finally have it worked out. No help from Small Dog (they wanted $90 an hour). read more

I cannot begin to tell you what a nightmare it was working with the Service Department at Small Dog Electronics! If you don't feel like reading this very long review just read this: You are better off driving out-of-state to a real Apple Store than to deal with their service department. I learned the hard way and didn't read the negative reviews before I went in there (kicking myself now). I have a 2013 IMac Desktop. I have the extended Apple Care Protection (thankfully)! When I brought my computer in, the initial diagnostics showed that everything was ok, my screen was just grayed out. The service person said that it was most likely the logic board and should be an easy fix and probably take approx. 7 days. I asked if I should waive the data backup and he assured me that with what he had to fix, seeing though the issue was purely display, my data wouldn't be effected. IT HAS NOW BEEN 3 WEEKS WITHOUT MY COMPUTER! In that 3 weeks, I've had to call for updates (they only contacted me once initially). When it had been 10 days, I looked online under their "service update" portal and I saw "backup started". Backup? What backup?! I thought they were replacing the logic board!?! When I left messages, they finally got back to me and here is what they said: "The problem wasn't actually the original diagnosis of the logic board, it was the display. We replaced the display and it fixed the gray-out, but then your hard drive got corrupted so we lost all of your data, but don't worry, we're restoring it. It's just going to take awhile longer" WHAT?!?!? I sent several emails & calls to them asking for clarification. I finally got a call back and then they stated "we restored all of your data (phew) but now we are getting a positive on the diagnostics for the logic board (that they had already replaced)." Well, after 2 weeks, what's a few more days without my work computer, right? Then they called the very next day and basically told me that they weren't going to replace the logic board again after all, that they were "probably" getting a false positive. So they told me to come pick up my computer. I had a sick feeling in my stomach and sensed something wasn't right. I get my computer home and it is unrecognizable! ALL of my data is gone - the few files and photos that are on my desktop are corrupted/damaged - can't even open them! My years of work & memories have been erased just like that. They lied and said that my computer was fine and restored and to come pick it up. The interface has nothing familiar on it - no programs that it came with AND it takes forever to start up!!!! Long story short, if you want to take your computer and drop a bomb on it - bring it in there. read more

Small Dog's staff is friendly and very enthusiastic towards apple products. Both the floor staff as well as the service department go out of their way to provide great customer service. They have all the latest apple stuff, and their prices are either the same as Apple's or cheaper! The dogs running around the store, hands on demos, and free wifi make it the spot to buy a mac in Burlington. Don't waste your time at one of the big box stores. read more

I don't see why this place has so many negative reviews. I have purchased three computers here with my family and have found the staff to be nothing if not incredibly helpful. The store manager Patrick (?) has been nothing except incredibly helpful in explaining things to my 75 year old dad (just got him an iPad!) and the other manager (tall blonde man) was so helpful when we had a tech issue. I can honestly say I would never go to an actual Apple Store purely based on the excellent staff here. Also on a different note there is a very cute new addition named Howard who is the sweetest dog. He alone is a reason to come back! read more

Stopped in to browse. Ended up buying 3 iPhone 4 cases $5 each! Stocking stuffer's I'm sure! Also picked up the portable Chill pill speakers. Buy one any color and get a free pair in Black. Now that's what I call Christmas shopping done on a budget! Thanks guys. Will definitely be back in the new year! read more

Seems like those of us who have dealt with their service department have similar experiences (I do not have experience with their sales department)... here is mine: I was having wi-fi issues with my MacBook. All other devices in my home could connect to my wi-fi, but the MacBook was unable to find and connect. The first time the tech sent it home saying he could get it to connect and there was no problem. It still didn't work at home... So I had to bring it back. The second time the tech called and said it was my hard-drive failing, so I paid for a new hard-drive and software restore fee ($150 total). I brought it home and it still was doing the same thing with the wi-fi... So I had to bring it back. The third time I brought it in, a different tech looked at it, and determined that the wi-fi card did need to be replaced (something I had suggested at the first visit but tech #1 dismissed because tests showed no problems with it). I had to pay ANOTHER $100 for the wi-fi card. I was VERY pleased with the tech #2 that ultimately fixed the problem (Kyle), but was not pleased with tech #1, or the fact that I paid $150 for the hard drive when that wasn't the real issue. While they did waive the install fees on repair #2 and #3, I still wish I didn't have to shell out that $150 for the hard-drive "fix". I also live 30 minutes away, so this issue required 3 round trips to resolve.... totaling 3 hours of driving, which I obviously would have preferred to not waste the gas and time on. Needless to say, I would go back for further service if needed if tech #2 was going to be working the issue, but wouldn't want tech #1 to touch it. As far as I know Small Dog is the only Apple Authorized Service location in VT (I may be mistaken??) so I really hoping that none of my Apple products decide to require service anytime soon. read more

My experience with Small Dog was dismal. It took them over three weeks to replace a battery my MBP. To me, a graduate student, this was unacceptable. I would take the trip to Boston and visit the Apple Store there; they are much more competent and have significantly superior customer service. I wanted to like Small Dog, as it is 5 minutes from my house and a local company. No such luck. read more

A terrible experience overall 0 stars ... It takes a lot for me to get worked up! Do yourself a favor and call 1-800-MYAPPLE Do NOT go to small dog unless you want to be overcharged and wait a month...and pay a fortune, be without your MacBook for a month or more .... Here's what happened; 1. Took my MacBook in for trackpad repair, charged me $70 for diagnose (understandable), $100 for a terrible rental ,$300 deposit 2. I had to call after Never calling me after two weeks 3. After still not calling, had to call back after another week, and said it was over $900 to repair! 4. Went in and said no way! (Over 3 weeks now) They talked me into buying a $90 mouse from them instead of paying over a thousand to repair 5. Had to call back again after a week and demand my $300 deposit back (meanwhile over drafting my account) 6. Went to Syracuse NY and they said it should only be $300 to fix that and I Called apple care , within a day I got a box express in the mail, sent my MacBook in and wishing 2/3 days I got it fixed and returned and only costed me $350 in all.... Small dog is terrible , way overcharging and taking advantage of being only Apple place in VT! Do yourself a favor and go to NY or call Apple care, seriously ! I spend a month with apple care and cost me more money than getting it fixed and jerked around, never calling me back! Awful customer service and way overcharged me for everything and wanted near $1000 for common repair, out of their mind....I have never once written a bad review and this is the first, I'm looking out for fellow Vermonters..... nEVER EVER again, and have been telling everyone to not go their and just go to Albany or Syracuse NY or call Apple care, do your research folks ! read more

Small Dog is the place to go in Burlington to get your out-of-warranty Apple products serviced. They also have a large selection of accessories that can help out in a pinch. Customer service is great! read more

I wanted to take the time to give Small Dog and you specifically some kudos. Due to your stellar customer service I had a very pleasant shopping experience when I came in New Years eve about an hour before you closed. You answered all of my questions and informed me of the next steps to take. I was inquiring about upgrading my RAM, setting up Time Machine and looking to replace my hard drive. You (Lonnie) were very knowledgeable and all of the questions were answered, even though I didn't buy anything that night. read more

Like others, I wanted to support a local shop- and they have a nice appeal when you walk in. But really, this place is a joke. Especially their service/tech shop- avoid this place like the plague. Was told my Macbook Air had "corrosion damage" and that it would be ~$400 to replace everything with labor- but they recommended I ship it back to Apple for $879 flat to replace the logic board, key board, etc. That's about 90% of what I paid for this computer 4 months ago. Corrison? There's no water damage- it never had any. Another thing- they couldn't find my info in their "system." Long story short-it was a faulty power button from the factory (still under warranty!) was the problem. The thing works fine- I'm typing on it now! The guy next to me was trying to pick up RAM for his Macbook- they guaranteed him (over the phone) that they were fully stocked- 2GB, 4GB, everything. Nope- outta stock, a "discrepancy in their system" according to Small Dog. The guy was annoyed, but pleasant- but I wouldn't blame him to be pissed. I really doubt they have much of a "system" at all. read more

Small dog fixed my computer that staff at apple's Genius Bar said was unfixable. And, on top of that, they did so free of charge. Forever headed their way for any future issues. read more

I have been ordering online from this company for years, I love the small dogs that come with your order and the lack of sales tax if you are out of state. Where they fall down is customer service. I have had unfriendly conversations with them in the past, but just put it down to someone having a bad day. Last week I ordered a Mac Mini that was supposedly in stock, but a week later it still hadn't shipped. I called to figure out why and a guy called Jim said it wasn't his order and transferred me to somebody else who wasn't there. I tried again as I needed the issue resolving immediately. I got Jim again who asked me with an irritating obnoxious whine if I had left a message with the other sales person. When I said I hadn't and was about to try and say I needed it resolving quickly, he cut me off, telling me to leave a message and transferred me over. So I left a message with the other guy and got no call back. The next morning I bought a Mac from a local store and called Small Dog to cancel. I got Jim again. I didn't say who I was, just that I wanted to cancel my order. He was very friendly this time and cancelled my order enthusiastically, not asking why I might be doing this. I suppose this is good at least. I have used them for years for both work and home but certainly won't be buying from them again. if a company has no interest in my business, I see no reason to give it. Shame. read more

I was really impressed by the ease with which Harry diagnosed my computer problem and guided me through the solution. SDE provides great customer service! Thanks for your help! read more

Went into the store before xmas on a week-night and was ready to buy a NEW 15 inch Pro. No customers were in the store, which surprised me. I looked around and went over to the new laptops to give them a look over and check them out. None of the salespeople came over to me. Seemed like I was bothering them by being in the store. And, no-it wasn't near closing time. So I left with my money and bought online from Apple. I like to buy local, to help keep jobs in the area, but not buying there anymore. read more