Verizon has changed it's structure and this store is now operated locally - and it's a HUGE…read morecustomer service plus! I worked with Tristan as a business client and he provided excellent customer service. Accomplished my goals, did a full audit of my account, and worked in a proficient manner. The store itselft has been completed remodeled and the employees were greeting people as they came in and apologizing for the wait, asking if they needed a beverage. The service I received made a very stressful day just a bit more manageable.

The older male employee in this store was extremely unprofessional and rude. I went in to get help…read morewith an upgrade I had gotten online, and without letting me explain the situation he interrupted me and yelled some questions at me. When I tried to explain again the situation, he raised his voice at me again and again wouldn't let me finish. I then said, I'm going to leave and he shoved the box at me across the counter. This was at the Verizon store on 825 Williston Rd, near UVM. I then went to the Verizon store in Williston and the employee there calmly and courteously solved the problem in 15 minutes. Go there- do not go to the one near UVM.

Quick and expert service. They fixed my phone and it didn't cost much! Total life saver!read more

Very expensive, and poor customer service. I recently had a screen repair by Cellolaris and the…read morescreen cracked, with no physical damage, a few days later. It was clearly defective and they refused to replace the screen, give a refund or discount charges. I would not recommend this business.

Yulia was a lifesaver. She helped me at end of night when she was about to close. She was able to…read morefind a solution for me and I am eternally grateful for her staying beyond closing to help me with my problem. I would without hesitation recommend this business and Yulia for your phone repair needs.

They fixed my phone screen but the charging port stopped working. They refused to give me a refund…read moreor fix the charging port. Wtf. Stay away from this place

I was gifted an I pad out of State family member. I picked up IPad and Greek Squed would set it up…read more Got home and it won't connect with WiFi. Now I'm told I have to pay tp get the service again ??? When I bought my Cell phone a few month back , great service. I expected if I have problems with my IPad or Cell I would get service. I can't phone you directly even with a Vermont phone number? I need to contact someone at your store which I'm a live miles from. Cynthia R.

It's great walking into the place and having the immediate question do you need any help but when I…read morego up and ask if somebody could meet me so I can purchase a $500 game console including another $200 of games and nobody comes by for 10 minutes. I'm gonna leave I would've been on my merry way with the new stuff, but with the lack of service and employees, just staring at their feet I'm not gonna waste my time or money here.

I had to go shopping for a new phone, the last one was four years old, a relic!…read moreI have AT&T and was pretty happy. I got my last phone on Dorset St which is one of the corporate stores, and decided to try a store that acts as an agent of AT&T. I highly recommend Natalia, in the Shelburne shopping plaza on rt. 7. I visited twice she listened gave me several choices of data packages, I had already decided on Samsung after a fair amount of research and she agreed it is a good phone. The phone has to come by FedX but meanwhile she showed me a lot of things I can do with the phone. This store also gives you the promise of helping you after you get the phone to get setup.

I wanted to Leave this review about Deanne Cejka From the AT&T corporate store at 344 Dorset St…read more South Burlington, Vermont. About the end of July 2023, I visted the other AT&T store in the University Mall in South Burlington Vermont. At that time a gentleman named, Mark Gibbs worked there. I had an Iphone 13 pro, and Mark talked me into trading it in for an Android Galaxy Fold 4. He told me if I traded in my iphone, It would take a good chunk off of my bill. Well, to make a very long story short, Mark (whom has since been fired) not only pocketed my iphone, he canceled the trade in and he only turned in an old android that was only worth $6.00. I didn't even know that happened until I saw a huge bill for my iphone & AT&T Informing me I owed an aditional $550.00 and claiming I never traded in my iphone!! Obviously shocked, I reached out to Mark, and he assured me that was some kind of mistake, and said he most certainly did trade my iphone in. He is a liar, and that's just one of many reasons he lost his job. I was put through the biggest run around from the AT&T store in the University mall for MONTHS!! A worker named Gavin and his so called, "manager" Tim (whom I have since been told was never an actual manager) put me through HELL, and that's putting it lightly!! For months, they gaslighted me about this whole situation, and gave me the run around and would refuse to take the huge charge for the iphone off my bill. They even acknowledged they knew what Mark had done, but they just would not take the time or efforts to fix it when they had every capability to fix it. I could go on and on writing about the lies and running around they put me through for all these months! Even when AT&T was about to shutbme off because of the $550.00 on the bill, Gavin and Tim STILL didn't care, and continued to lie and give the run around. Tim, a who is a complete unprofessional, coward, wouldn't even return my phone calls, he would relay messages through Gavin, and Gavin straight up ended up telling me, "Tim doesn't want to help you; no one here is going to help you" then he LIED and told me Tim was at a booth at the job fair if I wanted to talk to Tim in person, but Tim was never actually there, Gavin just wanted to get rid of me! Absolutely HORRIBLE to treat a long time and faithful customer in her 70's this way. It wasn't until Deanne Cejka talked to me that anything got done! Deanne was helpful, compassionate, caring, understanding, and went well above and beyond the call of duty to rectify this fraud that done to me, even though it had NOTHING to do with her! Deanne still spent weeks, days and many hours to get this fixed!! FINALLY, Tuesday 10/24/2023, after another 2 hours spent with me, Deanne was successful with getting this fraudulent $550.00 OFF MY BILL!!!! I can't even begin to express the emotions and utter relief I felt after being treated so UNPROFESSIONAL and poorly by the University Mall AT&T in South Burlington, Vermont!! Literally MONTHS of stress gone, THANKS to Deanne's willingness to give the utmost amazing customer service!! she didn't give up and she took this fraud very serious, unlike, Gavin and Tim!! I had to leave this amazing review about Deanne!! She is such an angel, and I honestly can't thank her ENOUGH! She is the reason I didn't cancel with AT&T; after being a faithful and loyal customer for well over, 20 something years (or whenever Unicell switched to AT&T) and go with Verizon. Thank you so much, Deanne!! Thank you!! I HIGHLY recommend not only doing your business at AT&T 334 Dorset St in South Burlington, Vermont, but go and see the amazing, Deanne Cejka!! She will take impeccable care of you! To wrap this up: I will NEVER step foot in the AT&T in the University Mall, in South Burlington, Vermont EVER again! Horrible service and horrible workers! They DON'T care! They don't even like their job. ~Kristilynne Goodwin~

I had a very unsettling experience at the Verizon near UVM. I went in to get help with a new phone…read moreand even before I could explain the problem, the older man working there, interrupted me and yelled that there would be a restocking fee. He also demanded to know where I had gotten the phone. When I tried to explain that I was an Verizon customer and had gotten an upgrade online, he was unprofessional and abrasive- cutting me off and shoving the box at me over the counter. He would not let me explain what I needed. I left and went to the Verizon in Williston and was helped in a calm and professional manner. The problem was solved within 15 minutes and the Verizon employee in Williston neither yelled, interrupted or shoved the box at me.

Been having issues with my phone foe about one month. Today the problem continued again this time…read morethey could not fix the issue no idea what could be the cause left me without a working phone. Took my phone to the outlet in essex junction and within 15 20 minutes the issue was fixed. Do not take your phone concerns to this store.

Hostile Management - Disrespectful to Disabled Veterans and the elderly…read more I have lived in Burlington for more than 20 years and have shopped at this store for that long, but I will never step foot in this Staples again. I was treated with utter contempt by the Assistant Manager, Philip Bosley. After a simple shipping error, he began yelling at me and calling me names like "loser" and an "a-hole" trying to convince me it was my fault for the error when I returned a small box of $300 ink to the store Monday night where they put the Staples shipping label on a box and by Wednesday the same box was sent to my house not to Staples. As a disabled veteran, I don't expect special treatment, but I do expect basic human decency. Instead, I was publicly humiliated when the manager used the store's intercom to announce an "incident" while I was sitting quietly waiting for the police he called. He even gave the police the wrong car's license plate (my neighbor's). If you are a veteran or a senior, be careful at this location. Philip's 23 years at this company have clearly left him with zero customer service skills and a lack of respect for those who served. I'll be taking my business to the Williston store or elsewhere from now on. I even called the next morning and asked to speak to the store manager when Philip said he would call the police again for calling the store and was still yelling at me. I would assume the store manager would be just as rude and diss respectful due to the fact that he never called me about the incident. I also called the so called Staples Office of the President in Kentucky and they said they would do an "investigation" including looking at the stores camera and reviewing the police report because the police report would state what the THREE officers saw when they showed up. I think it takes a month to get a police report so I know for a fact they did neither. And knowing that Staples is a privately owned company based in Massachusetts I found it odd that the so called Staples Office of the "President" was in Kentucky. Also their customer service is based in the Philippines call them at their main phone number 1-800-333-3330 and find out yourselves you do not have to take my word for it. Also I am letting the store know that I am not just "venting" online, but that I am taking formal action. First by posting to the Better Business Bureau, which I told them why is Staples not registered with them like most legitimate businesses are AND I am contacting the Human Rights Commission. In my 20 years living in Burlington, Vermont I notice a blatant diss respect to the military and veterans so I think they need a lesson in respect.

I have never seen any store not going out of business that was this empty . Whoever is managing…read morethis place needs to be replaced as they did not prepare for school starting!!!

I have dealt with Wires computing a couple of times now…read more They have never disappointed me!! I think that they are a great resource for the community! They replaced my phone screen pretty much with in an hour to and hour and a half. The phone works perfectly! The price was right, the techs were polite. I even bought a drone for my son. Love this business, Wires Computing is fabulous! Keep up the good work, guys!!

A year later and the battery they replaced in my iPhone is still not recognized. I was told it…read morewould be, just took time. Never use them again. Paid iPhone price for not iPhone battery.