I purchased a new GE Profile oven and a GE French Door Refrigerator through Bouchard Pierce in…read moreEssex Vermont. From purchase through Julia Cozza to the delivery, was an exceptional experience. Julia handled my multitude of questions with concern and clarity. The delivery was spot on time, gave me a call 15 minutes out. I live in a very old house with narrow doorways and steep steps. Jack and Ray delivered these appliances after many measurements, without any complaints as to the difficulty. Took off my doors with great care and hauled these heavy appliances up my narrow back steps weaving around a railing where there was not 1/4 inch to spare. They took care and time with all aspects, from Jack showing me tips of how to use the induction range to Ray making sure I was careful about putting frozen food into the freezer before it was at the temperature required. I truly valued their help and most important to me, was their attitude of concern towards me, the homeowner and the respect it reflected towards Bouchard Pierce. I will never shop anywhere else, ever.

We recently decided to purchase a Bertazzoni induction range from Bouchard-Pierce rather than a…read moreless expensive online retailer to support local business. While the sales staff and installation teams were both friendly and knowledgeable, we have now had the worst customer service experience I've had in decades. Fair warning! In less than 5 weeks, a knob broke on the range making the burner inoperable. It's now been over 7 weeks since we reported it and we are yet to get it fixed. In the interim, another knob has broken. We are out $6k and the customer service team could honestly care less. Their communication has been basically nonexistent and the two times we've had to call to follow up, the sales rep was incredibly rude, interrupting me constantly and passing the buck on down the line to anyone she could think of- throwing her sales team under the bus, blaming Bertazzoni, and basically telling us that neither she nor Bouchard-Pierce were remotely responsible. I run a global customer success and services team and if any of my colleagues treated a customer the way we've been treated, they'd be terminated immediately. While I understand that there are constraints in any system, I know what decent customer service looks like and this is NOT IT. I hate that I can't recommend these folks because I am a very loyal local business supporter but this has been a truly terrible experience.

I needed a piece of PVC pipe. I had gone to one of the large home improvement stores in the area…read more They had the pipe in 10 foot lengths, but would not cut it to the shorter length I needed. I went to Blodgett's and they found a slightly damaged 6 foot piece which they GAVE to me and which I could fit into my vehicle. There was enough good pipe for me to cut to the length I needed. Makes me happy that there are still nice people in the world.

From the owner: Blodgett is a supplier of plumbing, heating, air conditioning and commercial refrigeration…read moresupplies. Blodgett has a showroom called the Blodgett Bath Showplace to assist homeowners, contractors, architects and designers in selecting quality items for new construction or remodeling of kitchens and baths. We specialize in energy efficient solutions, including heat pump solutions for heating and cooling, water saving toilets and faucets, and solar hot water systems. Our solutions typically can save consumers 20-50% of their current heating and cooling costs. Blodgett is the tradeperson's supplier of choice, and although we do not do installations, we are able to provide lists of contractors with expertise in the area of interest to the consumer.

*Buyers beware. *I will not buy from this company EVER…read moreAGAIN! *Very unprofessional, snotty on the phone, lies *Scratched our flooring, unit delivered was defective *Was promised a credit to be issued in a check... never received it *Attempted to contact them via e-mail twice they never responded *Horrible experience *They lied to us about a credit to be issued for our inconvenience just so I would allow another delivery of another unit *I would look elsewhere for your household needs *We want to buy new furniture but it surely won't come from The Superstore!

The Superstore sales person was great. The delivery and followup was not so great. We were the last…read moredelivery of the day and it was obvious that one of the delivery people was in a hurry. When they pushed the refrigerator through the doorway of our living room (the best way to bring it in) they took a chunk out of the wall casing. They assured us it would be fixed. To fit the refrigerator into the opening between our cupboards the one anxious delivery guy pushed it so hard you could hear the hardwood floor scratching. I haven't looked under the refrigerator, but there is a noticeable scratch that is in FRONT of the refrigerator. That one makes me angry every time I clean the hardwood floors. The nicer delivery guy said he would make note of it and make sure it got fixed. We never heard from them. We called the Superstore and they said there was no note, but assured us they would take care of it through their delivery service. A few weeks later we called Superstore again. Nothing happened. My husband finally fixed the gouge in the wall board himself. He is not a handyman but since it is low to the floor it is at least white like the rest of the wall board. The scratches in the wood flooring are still pretty annoying. That said, I would probably buy from them again only because the local box stores are worse.

Excellent customer service! Had everything I needed. Such a pleasure to shop at Bibens.read more

This is the only hardware store we go to because the service the environment and the value are all…read moretremendously good.

If I could give zero, I would…read more We recently made a purchase, and I must express my disappointment with the experience. While the appliance itself has proven to be satisfactory, the overall service left much to be desired. Initially, the sales person suggested that I order an additional accessory (hundreds of dollars!!) assuring me that it could be returned if it turned out to be unnecessary. This promise influenced my decision, as I felt reassured/pressured about the purchase. However, when I realized I didn't need the extra item, I attempted to return it only to find out that the return policy was not flexible as I had been led to believe. The sales person was standing outside when we drove up, we took out our box and didn't even go into the store when he denied us. I was met with such resistance. This experience not only left me frustrated but also feeling misled by the company's promises. I would recommend exercising caution when dealing with Cocoplum, especially regarding their return policies. While the appliances they sell might be of good quality, the customer service aspect has a significant room for improvement. I hope my experience serves as a cautionary tale for future buyers. We recently had to purchase a new fridge as well (after Cocoplum purchase), we avoided this company at all cost and purchased through Lowe's Go to Home Depot or Lowe's that WILL accept your return!

The worst appliance purchasing experience I have ever had! Stay away! I bought a top of the line…read moreFisher Paykel dishwasher ($2300) which I had at two previous houses in another state. The dishwasher is great but the installation and experience with Cocoplum was horrible. The installers did not know what they were doing at all and installed it completely off center and bent the brackets. Then when I arranged for them to come back to fix it - they set up a date - I made arrangements with work to be home and they never showed up!

We have a Capital range with a grill, not a super common appliance. We had a problem with the…read moreignition on the grill, fixed in no time flat. Easy to communicate with and very responsive. Not my first interaction with Shawn. Previously had a microwave problem, he talked me through the quick diagnostics on the phone, and I was able to determine that it was better to replace the microwave than repair it. That was a totally free phone call. I cannot more highly recommend advanced appliance repair.

Truly excellent. Shawn sourced the parts and fixed our DCS range oven in a heartbeat and was super…read moreconscientious. Thank you, Shawn!

Dan has repeatedly rescued our aging fridge and oven, adding years to their lifespans, saving us…read morethousands! We can't say enough about his expertise and personable service.

My washer sounded like a jet taking off during the spin cycle. Dan "The Man" came out and had it…read moreworking like new in no time. Very glad I had him recommended to me.

I was gifted an I pad out of State family member. I picked up IPad and Greek Squed would set it up…read more Got home and it won't connect with WiFi. Now I'm told I have to pay tp get the service again ??? When I bought my Cell phone a few month back , great service. I expected if I have problems with my IPad or Cell I would get service. I can't phone you directly even with a Vermont phone number? I need to contact someone at your store which I'm a live miles from. Cynthia R.

It's great walking into the place and having the immediate question do you need any help but when I…read morego up and ask if somebody could meet me so I can purchase a $500 game console including another $200 of games and nobody comes by for 10 minutes. I'm gonna leave I would've been on my merry way with the new stuff, but with the lack of service and employees, just staring at their feet I'm not gonna waste my time or money here.