the best gunsmith you will ever find. his invalueable knowledge guided me along my shooting career…read morefor decades.

Don is perhaps one of the most knowledgable gun enthusiasts I've ever known. I was a weapons…read moreofficer, have been shooting for 59 years from age 4. Don surpasses me, and is such a friendly proprietor. He sets up scopes, has a wonderful supply, and can order what you want immediately. His first and foremost concerns are your SAFETY, and HAPPINESS! I won't go anywhere else, period.

Ordered a product, $750+ Yakima roof rack. Used for one trip and complete failure. All assembly and…read moreinstallation correct, Yakima/RW refused to cover even a replacement or issue refund. RW is using Yakima to find any loophole they can to exclude warranty coverage. Do not give them your business. Rack warehouse will abandon customers at the first sign of cost to them. Even their return process shows there lack of care by charging a 6% restock fee. Avoid Rack Warehouse and go to Amazon, they take returns and do not fight for faulty construction. Products are made outside the US and are the very same quality. Should have used amazon to start with. If your product fails, do not provide them with any info except a basic photo, they will use anything they can to avoid a costing them $$.

Just received and installed a Yakima Exo Swingbase system from Rack Warehouse and couldn't be…read morehappier with the service provided. Their price was the lowest on the market, and overall they were super responsive, helpful and proactive throughout the purchase and delivery process - for example they alerted me just after placing the order that shipping might take some time, in spite of their website clearly indicating the item was on backorder. I will keep coming back for sure!

We love our new furniture--but the customer service experience was disappointing…read more My husband and I were excited to purchase a new bedroom set. After comparing prices, we found that Burlington Furniture was quoting us $2,000 more than a California company, even with shipping and assembly included. Still, we wanted to support a local business, so we returned to Burlington Furniture, and they agreed to match the competitor's price. We were given an estimated delivery date of 4/30. When we followed up, we were surprised to hear that our furniture wouldn't arrive for nearly two more months. We understand that delays happen, but we were frustrated by the lack of communication. I called the manager to get clarity and was told that the employee who gave us that update was no longer with the company. She promised to follow up--which she did--but she didn't provide a new delivery timeline. Instead, she told us the order wasn't actually delayed and that deliveries typically arrive two weeks after the estimated date. It's unclear why the original estimate wouldn't account for that window, and what's worse, I never heard back from the manager again. Ultimately, the delivery company brought our furniture just five days after the estimated date, which we appreciated--but the poor communication and lack of accountability from Burlington Furniture left a bad impression. We're happy with the product, but extremely disappointed in the service. Sadly, this experience has cost Burlington Furniture a customer.

Good quality merchandise. Terrible follow up once order is placed. Nothing arrives remotely close…read moreto the delivery dates and nobody cares....

I've been having major arch pain with my hockey skates and rollerblades for years and it's hindered…read moremy ability to skate for prolonged periods of time. I wear podiatrist made orthotics in my sneakers, hiking boots, and even have a pair specifically for my ski boots, but the expensive custom made ones by a different podiatrist to fit were too painful. I went to a different local hockey gear store before coming to Kevin Smith's. I was able to get my blades sharpened and buy some more socks, but they didn't have my size hockey orthotic in stock. The young man working offered to have a manager call me, so I left my name and contact info, but over a week passed and I never got a call, so as I was driving today I just happened to pass by here and I decided to stop in at Kevin Smith's. Hockey specialist Jon greeted me at the door and was super knowledgeable and nice. He's played juniors and pro himself and knows what he's talking about without making you feel inferior for knowing less or being a beginner. He patiently answered all my questions and had some great suggestions. He spent a good 30 minutes with me or more explaining the pros and cons of my current CCM and demonstrating value and quality of some other brands. I did not feel pressured to buy anything. He helped me get my Superfeet pro hockey insoles inserted, too. He let me know too about their sister store in St Albans and what they offer there, too. I definitely feel this shop strives to make every customer feel valued and thoroughly helped. They just earned a loyal customer.

Super Good For Getting Your Lacrosse Stick Strung Up And Getting Lacrosse Equipment…read more I Recommend This Shop To All who are just getting there first equipment, or getting something new. If you are a hockey player there have a better stock so you will not be disappointed. There prices are amazing and there stock is too.

Had an amazing tour of the factory, got to check out the museum and had a nice time shopping in the…read morestore. Kids got to see first hand the power of American manufacturing and what is possible! I was blown away with just how much hands on and hand crafted these snowboards are! The 3-d printing area was equally cool and getting to speak with one of the engineers working on prototypes was equally amazing. My daughters are fully inspired by her now! Big shout out to Burton for opening their doors for tours to showcase and inspire!!

The staff is absolutely amazing! They helped me every step of the way in getting my first board,…read morebindings and boots. They did such a good job, I went to sugarbush the following day to test it all out and they nailed it. So happy!!!

This place should just pack it in! Worst experience in a business that I have had in YEARS !!!!…read more I wanted to send a package USP. I called at least 8 time that morning 01/03/25 and no one answered. I can not believe they are THAT busy. A message said leave your name and number and we'll call you back, left two message NO CALL BACK! Then I went to the location there was a woman there that waited on me. I gave her my one ounce envelope and she said that will be $21 dollars and change. I said how can that be! She said thats what it is. I was in a hurry so a paid it. Then later looked at my receipt and it said my package weighed one pound not one ounce, Since then, I have called at least 15 times to talk to the owner. One time they answered the phone. The owner was not there. Now the phone rings and rings and the message says the Mail box is fulll and can not accept messages. Do yourself a favor and drive to UPS in Middlebury where they actually have a clue!

Posted hours show they open at 8AM. Arrived at 9:30. Lights…read moreout, door locked. No note.

We have been shopping at Wendell's for years and have never been disappointed. We often work with…read moreJoe, who is the owner, and LIz, who is an outstanding sales person. Both of them have offered us exceptional customer service. They have shown us on more than one occasion that customer satisfaction is on the top of their list. Shopping at Wendell's is always a pleasure.

We just had a mattress and box springs delivered to our home in Monkton vt. The two delivery guys…read more Sean and Nate did an excellent job removing our old mattress box springs from the second floor And bringing the new mattress and box springs up to the second floor.They were both very friendly, courteous and professional. wendell's really have the friendliest delivery guys!

Great store, friendly staff, amazing products, great location. slightly over priced though.read more

I've been to plenty of trading card game shops, but this one was by far the worst experience I've…read moreever had. First, the staff made me feel like absolute garbage for simply asking a question about one of their products. Instead of offering helpful advice or even basic courtesy, they were dismissive and rude, as if I were wasting their time. But that's not all--this shop is gouging prices to an absurd degree. I understand small businesses have to mark things up, but the prices here are blatantly exploitative. Some items are being sold at double their market value, and their singles are so overpriced it's laughable. They clearly prey on people who don't know better, which is disgusting in a community that's supposed to be about passion and inclusivity. If you're looking for a friendly, fair shop to support, go literally anywhere else. This place doesn't deserve your time, money, or energy.