Zero customer service. I paid $200 to have Hannons to measure for new appliances…read more I was purchasing a range, a refrigerator, dishwasher and wine fridge. Only the range fit! And they did not want to refund the appliances that were too large. Do not use this company- they are dishonest and deceitful.

We have purchased a number of items from Hannon Home Center ranging from mattresses, air…read moreconditioners, and large appliances. I enjoy their candor, humor and help. I see how laid back Hannon Home Center is and the inventory they stock and the service they provide and it leaves me scratching my head why people deal with the big box stores. Both Rhonda and Bill are nice, easy to deal with and I really enjoy being able to buy locally. I'm very pleased they are so close, I think they run a first class business.

Bill Galdi, owner of The Wall Doctor, a local wallpaper, curtain and blinds retailer, is phenomenal…read moreto work with. He has an eye for detail and will help you decorate your home within your budget. As I'd just bought a home, I needed window treatments, as there were none and I didn't want to live in a fishbowl, with the outside world having full access (especially when I was in the shower!). I wanted to be able to see my picturesque views while still maintaining privacy, mostly at night. Bill was referred to me by a good friend whose homes have all been decorated with his skill. The store is cozy and the staff are great. Kathi greeted me warmly and answered all my questions, showed me multiple offerings: what kinds of blinds did I want, how did I want them to work, etc. I chose the kind that close either up or down so you can have partial views when you want, but utmost privacy. I made an appointment for Bill to come and give me a free consultation at my home. He helped me determine the best treatments for my windows, including colors. He could have pushed for the most expensive, but he did not. Pleased with the offerings and estimate, I paid my down payment and waited eagerly for my new blinds to arrive in 6-8 weeks (due to the pandemic). Once they arrived, Bill had all of the blinds installed in no time. He did all three floors in under 2.5 hours. He made sure I understood how they worked and answered any questions I had before leaving. I am beyond thrilled with the work that he did. I would call him in a heartbeat were I to ever need his services again.

the business changed ownership this year and unfortunately the level of service offered by the new…read moreowners is substantially less than what Bill offered. It feels like they have chosen to abandon the existing clients. they will only offer service calls on new purchases anything previously bought from the wall doctor can be mailed to the manufacturer for service.

fairly miserable experience. went in to buy a frame and matting prepared to spend as much as it…read moretook and to be a repeat customer since i have prints regularly to frame. clerk was fairly short w me and showed me a selection of ready made frames, i asked if they had larger frames she said no. she didnt offer the framing desk. i could see they clearly made frames and had to push to ask what process was to frame. she said it was an appt process and i couldnt schedule now w person behind framing desk, so i said ok id schedule online. her friend came in directly after me and asked if they had larger frames and she then directed her and walked her back to the framing desk to speak to the clerk she had just said i couldnt speak to and they brought out several large frames- one exactly like i was looking for- and then put a few on hold saying shed only get one. i was still standing right there and she did all this in front of me. she didnt acknowledge or apologize that shed done several favors for her friend in front of me that id just asked for as a new customer. so it was just weirdly rude on several levels. the framing person was nice enough to apologize because i spoke to her after the clerk left, but said there was nothing she could do. really really weird experience and im not inclined to return based on how rude that whole exchange was.

In what world do you need an appointment to buy mats for pictures? I've dropped into the store…read moreseveral times and was assisted pretty quick. Now you need to make an online appointment. Was told its because they have a small staff. How about hiring more staff and pay them well. I'll make the drive to Burlington. They clearly lack customer service skills

The customer service we receive from Ernie Hathaway is outstanding. We purchased bathroom and…read morekitchen hardware from Close to Home about 15 years ago. Over time, we have needed replacement parts and advice about maintaining our purchases. Ernie Hathaway has been extremely helpful and responsive to our needs. I cannot imagine anyone providing better service after the sale. I would definitely turn to Close to Home in the future based on the experience we have had.

I needed a lock for my bathroom door. Close to Home helped me purchase it from Emlek. When Emlek…read moresent something that wouldn't work for the door, Close to Home helped me reorder to get the correct lock. I have worked in the past with Close to Home for expensive items. They helped with this inexpensive item, too. I'm a happy homeowner! Thanks, Close to Home.

These guys were great…read more Stopped by earlier this week to get custom plexiglass cut for a piece of art. They texted when it was ready. They then followed up with me to make sure the plexi was the right size which I had been worried about and offered to provide a free cut at no charge if I needed it. Not used to customer service like this and it's awesome!

Art Works Frame Shop did such a fantastic job! They were super friendly and helpful. We came in…read morewith a print that had some wear and tear on it, and they advised us perfectly on a weathered-looking frame that would transform the piece into something more vintage-looking. We're thrilled with the results, and we'll definitely be back next time we have something that needs framing.

Great prices and service. They, believe it or not, beat the prices of the big boxes and national…read morechains and provided the personal service associated with a mom and pop business. Could not be happier with them and will use them again for my next project.

My Husband and I have gone back to Planet Hardwood in St. George, Vermont for the second time…read more About 8 years ago we purchased a beautiful wood floor for the main floor for our house. They recommended a very skillful installer who did a fine job. This time we went back to them for a solid wood floor for our bedroom. Again they recommended an installer who did a great job for us. We cannot say enough good things about Planet Hardwood. They have an excellent facility where you can view wood samples very efficiently. They have a huge supply of many different kinds of excellent quality wood. Their customer service and support is the best. They are always available in person or on the phone to answer any questions.

We saw the Adirondack chairs lining the road in front of Woodwares when we first arrived in Vermont…read morea few years ago. After visiting several other stores and looking on-line, we settled on buying our first set of summer furnishing from Drew primarily because of their willingness to deliver and get everything set up. Since then, we only go to Woodware for outdoor furniture. Everyone who visits us comments on how great the chairs, tables, and sofas look and feel. The service is beyond accommodating. If anything is not to your satisfaction, they make the effort to correct, redirect or offer alternatives. Buying local is a key value for us and the Woodware team embodies that family focus.

I love Woodware! I make sure to stop at Woodware every time I am in Middlebury, Vermont. Sure,…read moreI'm not up there often, but I never forget to visit. I've been going there on and off for years and years and I am so happy it is still in business. I have a plethora of different objects from Woodware - from a Santa tree carving to a wooden bunny ornament to a Mbira - everything is hand crafted and as beautiful as can be. The owner is super friendly and always warmly welcomes us into the store. His father used to do most of the wood carvings, and still does a good amount, but I noticed last time I was there that some of the wood trinkets were imported. Fine by me though! You can definitely feel the amount of love and care that went into each wood product. Every piece is different in its own unique way and that is so very cool. They sell everything - wooden bowls, salad tongs, chairs, tables, wood "paintings," chopping boards, rocking chairs, etc. They also sell beds, mattresses, lamps, and other regular household items. If you are looking for a special, one of a kind gift, definitely check out Woodware!

This is our favorite shop in Burlington! Everyone working is so helpful and personable. I always…read morefind everyone on my list something from Slate -

Since moving from VT about a year and a half ago, I've only been back to visit twice. It's sad to…read morecome back and see all the awesome new stores coming in that I'm missing out on! Slate is definitely one of those stores. I stopped in on Christmas Eve just to browse around and I wish I could have bought everything in the place! It is a pretty hipster little store, and everything inside would be both useful to have in your home and serve as a conversation starter with guests. The items are unique, interesting, and high quality. There are kitchen gadgets, bar cart fixings, home decor items, greeting cards, jewelry...the list goes on. It's a great store and fits well with the Church Street aesthetic.