Our fridge quit over a week-end. Monday morning we went to Bouchard-Pierce and met with Alex - he…read morewas knowledgeable, professional and understood our time critical situation. He even offered to try to find a mini fridge for us to use in the interim! Alex explained the pros and cons of various manufacturers and models. We ultimately selected a model he had in stock and left the store at 10AM - our new fridge was delivered by noon the same day. The delivery guys were great and even called in a third person to rectify a small water supply problem. Bouchard-Pierce is an example of quality customer service. Before you consider big box stores, visit Bouchard-Pierce - they are competitive and miles ahead in customer service!!!

I purchased a new GE Profile oven and a GE French Door Refrigerator through Bouchard Pierce in…read moreEssex Vermont. From purchase through Julia Cozza to the delivery, was an exceptional experience. Julia handled my multitude of questions with concern and clarity. The delivery was spot on time, gave me a call 15 minutes out. I live in a very old house with narrow doorways and steep steps. Jack and Ray delivered these appliances after many measurements, without any complaints as to the difficulty. Took off my doors with great care and hauled these heavy appliances up my narrow back steps weaving around a railing where there was not 1/4 inch to spare. They took care and time with all aspects, from Jack showing me tips of how to use the induction range to Ray making sure I was careful about putting frozen food into the freezer before it was at the temperature required. I truly valued their help and most important to me, was their attitude of concern towards me, the homeowner and the respect it reflected towards Bouchard Pierce. I will never shop anywhere else, ever.

Dan has repeatedly rescued our aging fridge and oven, adding years to their lifespans, saving us…read morethousands! We can't say enough about his expertise and personable service.

My washer sounded like a jet taking off during the spin cycle. Dan "The Man" came out and had it…read moreworking like new in no time. Very glad I had him recommended to me.

I called about my washing machine. Bob contacted me the same day and took the time to advise me of…read moretwo things I could do myself and if that didn't work, buy a new machine. He even recommended the best machine in his opinion. It was a fun and cheerful call. So 10-15 minutes of his time and no money for Bob. I don't know any in-home repair service that would do this - usually its a flat charge just to show up. I saved his number in my contacts. I won't consider calling anyone else.

Fast response. Full conversation about possible solutions and cost. Would definitely hire again.read more

We recently moved back to Vermont and remodeled a kitchen. My sister recommended Cocoplum, and I…read morewasn't disappointed. 1. During my first visit, I was fortunate to work with Jon, an encyclopedia of appliance knowledge and extremely helpful when it came to comparing similar appliances. He gave me plenty of time to think and I never felt pressured. 2. Cocoplum's prices are very competitive -- and downright reasonable considering the excellent personal service. 3. Unfortunately our new stove had an irritating problem. What could have been a nightmare of trying to get the issue resolved was easy at Cocoplum. I got 100% attention, and the store manager, Sloan, worked through the problem with the manufacturer until it was resolved. Knowledgeable & friendly sales staff + good prices + a company that stands behind what they sell = My 5 star recommendation

This review is specifically based on a miserable experience purchasing a washing machine from…read moreCocoplum in SEP 2026. Incompetence from start to finish! During the shopping phase (in SEP 2026), I stated several times that 1) I needed a washer fairly soon since mine seemed to be breaking, 2) my first choice was a Speed Queen, 3) I wanted to be able to wash king size bedding, and 4) my doorway was narrow and therefore I realized my choices were limited. Cocoplum told me Speed Queens were on backorder and not available for months. Cocoplum convinced me that Asko was a good fit for me-they assured me that Asko could wash king bedding. On delivery, a MAJOR ISSUE was that the Asko washer could not be plugged into my traditional, 3 prong electrical outlet. Before the delivery crew took my old washer, I called Cocoplum in a panic to figure out how I could proceed with the Asko washer. Cocoplum assured me that an adapter should be easy to get and it would enable me to use the Asko washer. Based on this Cocoplum recommendation, I kept the Asko and the delivery crew removed my old washer. Before I followed through with Cocoplum's adapter recommendation, I decided to look at the Asko website. The Asko site strongly recommended against using an adapter to plug in the washer. According to the site, Asko washers are meant to be sold with Asko dryers because the washer is designed to be plugged into the dryer!! I was, and remain, SHOCKED that Cocoplum recommended a solution that the manufacturer does not recommend. Cocoplum essentially sold me a washing machine that I could not use! I will be posting another review about the washer replacement process with Cocoplum-also miserable. It is worth noting that after this awful Cocoplum purchase experience, I explored washers at another store (Express Appliances in South Burlington). Express Appliances knew immediately that Asko is a compact machine-not likely capable of washing king bedding easily-AND the Asko washer is designed to be plugged directly into an Asko dryer! I was informed of this critical information in under 5 minutes. I wish I had gone to Express Appliances.

I was a walk in with a dead laptop. These folks checked it and were able to get it running. A fast…read moreturnaround and charged a very fair price

Aidan and crew are amazing. I hesitate to write this glowing review lest I bring them too much…read morebusiness - that's humor people, lighten up. Alex is responsive, no nonsense, simply solves problems, in my case mostly via the Internet where he takes over one's computer, or, when necessary, at the store for heavier chores like in-depth removal of a nasty invader. As now a writer who does a lot of Internet research, I've had to use both, successfully, several times. His shop is unique and a treasure for anyone with a computer of any kind. Our larger community is lucky to have him. Rob Ezerman, M.D.

We have received service a few times from the Electronics Hospital and have always had a good…read moreexperience for appliances both under and out of warranty. Our first experience with Electronics Hospital was after our very new refrigerator stopped maintaining an accurate temperature on the freezer side. We went through the manufacturer to schedule service and didn't know which company they used. An EH technician came out the very next day. He was nice and courteous (and even took off his shoes - which can be a big deal in VT depending on the season). Ultimately, after some initial repairs, the freezer door needed to be replaced due to a faulty seal. EH came back and did the service as soon as the new door arrived. While waiting for the door to arrive, the tech also called to check-in and make sure that things were still going okay in the interim. Last week, after having issues with our 7 year old washer for two days, we called EH. With a household of five, we do a lot of laundry and were worried about being without a washer. When we called, they took down the washer info and told us they weren't sure if when they could come out but would let us know. 45 minutes later they called back and not only did they come out on the same day but they also replaced the faulty pump (no wait for parts)! We finished four loads of laundry that evening thanks to Electronics Hospital. We won't hesitate to call them again if needed.

The Electronic hospital is refusing to come out and fix my 2 year old (4 year extended warranty)…read morewarrantied dryer, they state after 2 time looking at it that Electrolux doesnt pay them for warranty diagnosis. Then they now say my problem is I overloaded dryer, yet first visit they said it needed a pulley replaced, they did that and noise never went away. Now here is the real kicker, I bought at Bouchard Pierce as reputation was to stay away from Lowes or Home Depot, yet they want to charge me $160 service call to diagnose and fix warranty. When asked about charge they said I didnt buy extended warranty through them, that I bought it with Electrolux and they wont honor labor part of warranty and its up to Electrolux. Electrolux does not show Bouchard Pierce as a qualified repair shop for Electrolux in Vermont. What a circus.

My electric ovens stopped working and there was no electricity to the front panel and gas cooktop…read more Scott diagnosed the issue and had the part sent to me. He then returned to install the part solving the problem. He was very careful and replaced everything as he had found it when he was finished. I would definitely choose him again for any appliance repairs. The price for the repair was very reasonable.

Arrive on time or ahead of schedule. Extremely professional and well spoken. Diagnosis and repair…read morewas efficient and timely.. represents your company well and proudly

My relationship started with Vermont Energy in 2009 when they won the bid to install the hydronic…read morein floor radiant heat including a high efficiency wall hung boiler and hot water tank in my newly constructed two story home. All the work looked to be of the highest quality. Unfortunately, the boiler had issues and needed to be replaced recently. Vermont Energy was extremely customer oriented and the new system was installed at lightning speed. Four techs showed up and had the new boiler and hot water storage tank installed in one day. Even though the original boiler failed prematurely I am very pleased with the service provided me to make things right. All of the technicians were sharp pencils willing to go the extra mile. I highly recommend this outfit for all your heating and plumbing solutions.

We moved into a condo about 18 months ago and realized that our boiler might not last a lot longer…read more We were delighted with the service we got from Vermont Energy all the way through the process. Our salesperson, Pete, along with the installers Justin and Nathan, were all knowledgeable, explained things well, polite, and were easy to have around. Justin and Nate worked efficiently in a tiny space, and cleaned up well when they were done. So many other residents in our condo neighborhood have worked with Vermont Energy, and we are glad we did too!

Strung me along for nearly five months promising to come out to repair my range stove. Finally…read moregave up after calling and emailing numerous times and no response. If he didn't want to service my range, he should have just said so instead of promising and not following through. Reached out to Cocoplum in Essex and they were down within just a few days. A week later all parts came in from Capital and they'll be down next week to repair. If I'd have given up on this guy months ago, I'd have had a fully functioning stove by now.