I had three separate issues with my Hotpoint stove. The front burner stopped working, the broiler started to smoke when used, and most disconcerting- I smelled gas every time I turned the oven on. Since the stove was 10 years old, I didn't know if I should bother having it fixed, or simply replace it (depending on how serious the problems were to fix). I called Shawn at Advanced Appliance repair, and he asked several concise questions about the stove, and then was able to clearly explain what he thought was causing each issue, and explain what parts are typically replaced with that make and model. He also helped me gauge how much life was left in the appliance and whether or not it was better to replace it entirely. After a simple phone call, I felt relieved to know that the issues were generally minor and could be fixed easily. The only drawback I found was that I had to leave a message, and then wait for him to call me back. But otherwise it was a very good experience, and he seemed incredibly knowledgeable. read more

I have Advanced Appliance on speed dial (or speed text)! Shawn is absolutely one of the best to work with. He is fast, professional, honest, responsive, and fairly priced. When I moved to the area, he came the day after the movers to install my washer and dryer for me, saving me from a trip to a laundromat. Over the years I have reached out a few times, and he is always ready, willing and able to get the job done. This time, it was my dishwasher. I had a part break off a couple days ago, and he ordered the part that night, and came and replaced it for me today, the day the part arrived to him. I 100% recommend him to repair or install any appliance. There is no better service provider out there. Give him a call! read more

Shawn is a very talented and trustworthy technician. He has worked on and installed several of my appliances and I have referred him countless times. "I sell appliances". Unfortunately you may not find out about him on Yelp. I just checked my company's profile on Yelp. Says we have 2.5 out of 5 stars for a rating with 4 reviews. At the bottom of the page is a filter button that you need to type in the two codes to see the real reviews. We actually have 8 reviews 5 are 5 star and 3 are one star two of those are duplicate. Apparently if you don't pay to advertise on Yelp they only post your bad reviews. I work hard to keep people happy I don't need a scam like this making it tough to make a living. read more

I really wanted to hire Shawn to check out and repair my washer. My washer became a dancer some time ago, and during the spin cycle, it spins very hard -- hard enough to make it dance across the floor. I called Shawn's business number several times and never got any response. I also contacted him through his website, but again, no response. It has been over 6 months since I first contacted him, so he must be either incredibly good at his job or he really needs an office manager and some additional help. I cannot vouch for his ability to repair appliances since I have never met him nor had him fix any of my appliances, but I do know that his customer service definitely needs improvement! read more

Shawn rocks the house. He's simply amazing at appliance repair and knows his stuff. More than once he's been able to do his best to diagnose over the phone what was wrong with my appliance, and sure enough he's nailed it. I definitely recommend calling him to fix your equipment. As a side note: Not sure what HK is talking about. "Jacked the price up?" Doubt it. Sure, Shawn's amazing, but give him a break if he didn't perfectly diagnose what was wrong over the phone. Ironically, his price came in less than his estimate on one of my jobs. He does the best he can so that he can arrive with the right part the first time and not make the dreaded second trip. Way to go Shawn! read more

Shawn was responsive, direct, and genuinely appeared to be giving me advice that was in my best interest and, clearly, *not* his. When my refrigerator was down, he made it out to my house quickly and I felt confident in his diagnosis, which was clearly stated in a way that I (layman) could understand. There's a 1-star rating saying that the customer was mislead after feeling Shawn miscommunicated his pricing. To me, Shawn's pricing was clear and correct, though it was stated in (apparently) exactly the same way and exactly the same situation occurred where the diagnosis was completed in about 15 minutes. $99+25. I felt that he worked efficiently, wasted no time. read more

Over several months our washer had two recurring problems that were dealt with by another appliance repair firm, we had a leaky boot in addition to a water pump problem, being in the service business myself I was blown away with Shawn' promptness, accuracy in diagnosing and taking the time to ultimately correct this machine that was barely out or warranty. In addition prior to the service Shawn did all he could to walk me through by phone atleast the leaky boot part in order to save us money, again very impressed, I have since and will continue to suggest Advanced Appliance to all who need this service. SM, Burlington. VT read more

Shawn, Came to our home to work on a stove that had been a long time problem. We had 2 other service companies try to work on our stove and they really were over there head with the complexity of our unit. Shawn showed great professionalism and a true understanding of electronics and system diagnostics. Shawn fixed our unit first time and we haven't had an issue with it again in over a year. I've used advanced appliance repair few times since and each time Shawn is consistently been great meeting and exceeding our expectations. Thank you Advanced Appliance. read more

When our refridgerator broke, we called Advanced Appliance at the suggestion of friends who had used them before and been very happy with their service. They arrived promptly, quickly diagnosed the problem, and even had the part we needed on the truck. The refridgerator was fixed in less than an hour, and the service was the most professional and courteous service we have ever gotten. I would highly reccommend Advancled Appliance to anyone needing any type of appliace repair. It was a wonderful experience and we will only be using them from now on. (Hide) read more

Shawn at Advanced Appliance is the man! I have needed his services three times now, and am always pleased with the process and results. My issues were never emergencies, like a fridge or stove, but he was always available within a day or two. He is very personable and professional, and I am comfortable allowing him in my home even when it's just me or the kids home alone. Plus, he was able to fix all problems right away, and at very little cost - isn't that the goal?! Call Advanced Appliance if you need help! read more

Shawn Garrett, of Advanced Appliance Repair, is a top-notch repair man and very friendly person. He diagnosed our dead dryer within minutes and when we decided to go ahead and get a new one, vs fixing the old one (better in the long-run), he was right there to help. We had a brand new dryer installed in less than 48 hours... that is crazy to me! If you have have an appliance that isn't acting quite right give Shawn a call, 802-363-2775. He has the Liberty stamp of approval! read more

Shawn was extremely helpful, diagnosed my fridge problem immediately, was super efficient with his time, had the right part, and respectful of my home. While in my kitchen Shawn also noticed my AC looked a bit dirty (cringe, sorry Shawn) pulled the filter out, which was filthy, (again cringe) and offered to wash it off! He was quick to help with something he knew would run much better clean! I would recommend Advanced Appliance to anyone! 5 Stars! Thank you Shawn! read more

We called Advanced Appliance and were able to set up install for our replacement gas range connection the same week. The installer was going to be a bit late for the appointment but he had his scheduler call and let us know that which we really appreciated. The installer came prepared with all of the parts needed to complete the job quickly and efficiently and cleaned up the work area. We were very pleased with the work and will use Advanced Appliance again. read more

This guy is as good as it gets. Our house came with some unusual appliances. Shawn was not put off by this. He came when he said he would. He was professional, easy to talk to, and worked quickly. He even offered hints on how to keep our appliances running well. We have used him for kitchen stove repair and for washer repair. I won't call anyone else as long as he is in business. All this from a lady who retired from a customer service job. read more

Shawn came out to fix my dryer because it wasn't heating anymore. He quickly found a blown fuse on the element. Repaired that and pointed out that I also had a bad pulley and belt. My pulley was obviously burned up which caused the belt to be brittle. Asked if I wanted that fixed too; he even had the parts needed on hand! Dryer was back up and running quick and would have broken again soon if he hadn't shown me the bad pulley. Great service! read more

I had advanced appliance out also, based on a previous review. I too had a great experience. Shawn was just as they said. Professional, with the right touch of old school customer service. He didn't run in bang it out and then just leave. Shawn made sure he asked multiple times if I had any further questions or comments. He was straight and upfront with it all. Thanks again read more

Great guy. Had them out to look over my washer that didn't drain. He was able to do some light diagnostics on the phone with me and was able to pin point the issue. When he arrived he had the new pump that did in fact fix the washer. He was in and out in 20 mins. He was clean neat and well organized. Finally someone that doesn't need three trips out to fix something. read more

Had a great experience with Shawn. Our ~20 year old GE range's stove stopped working and we sent him a text with a picture of the model number. He came by the next day, diagnosed the problem, replaced the part, and got our stove working again. Nice guy, reasonable rates, very dependable. Also handy that he takes jobs via text. Strong recommendation. read more

I've known Shawn since his youth. He's grown into an amazingly respectful, responsible, dependable adult. He owns his own business, is very responsive to customers and, beyond that, has won many awards nationally for his skills in repair of appliances. Call him; you'll be glad you did! Pam MacPherson South Burlington, VT read more