I have been a patient with Eyecare of Vermont for a long time. I always felt like an object being…read moremoved from one chair to the next by the staff but accepted that that was something I had to put up with. I would smile be friendly, what I received in return was luke-warm polite. Then one day I decided to try this little shop on Battery Street. They are busy, but they had a way of joking and making me feel like they are glad to have me there. I LOVE my glasses and the lens they recommended. I recommend this shop without reservation.

Some days, the doctor doesn't listen and it behooves the patient to follow their gut. Other days,…read morethe doctor really knows what she's talking about and you're seeking professional advice and you should listen. Today? The latter. Having found Eyes of the World to have good Yelp reviews, I decided to check them out to get my very old glasses script updated. After the exam, I told the optometrist that I really like things super clear, despite her reluctance to bump me up by so much in each eye. She did, though, against her better judgment, and I went home with my crystal clear new script. A week and a half later now, I still haven't adjusted to the new script and I'm getting headaches. I go back in, totally ready to shell out for another set of lenses (it was my own dang fault that I overrode medical advice) and the optometrist refused to let me pay for the replacement lenses. Cost of doing business, she says, and wouldn't let me pay for the replacements despite repeated insistence. In the immediate term, they earned a big bag of thank-you cookies from a local bakery. In the long term, they won the total loyalty of an appreciative customer. I'm deeply impressed by their customer care, their knowledge of vision care, and their unfailing friendliness. I wholeheartedly and unreservedly recommend them to anyone needing new lenses, new frames, and/or eye exams.

Very professional. Staff is helpful and knowledgeable. Glasses are expensive but they sometimes…read morehave promotions especially if you do not have insurance.

I've been seeing these folks for about thirteen years and I cannot say enough how professional and…read moresuperlative they are. Randy Fitzgerald is very thorough from annual eye exams, to updating primary physician on issues, diagnosing conditions, everything! They have the most up to date equipment and an excellent selection of eyewear. And, qualified staff to help you chose the best possible deals with a great "eye" for detail and what you look good in. Cannot recommend enough, best in the area!

Went to see the Dr Hollop after I lost my prescription eye glasses while on vacation in Vermont. Of…read morecourse I had left my back up glasses and contacts at home! Dr Hollop saved my vacation by providing a set of contacts based on my eye doc's prescription. Thank you!

I started seeing Dr Jaremczuk after another area optometrist wrote a bad prescription (They had the…read moreastigmatism reversed for left & right eyes and refused to acknowledge the mistake even though the fluke was spotted & questioned by the office making my new lenses). I have never had more thorough exams or better explanations of my condition than with Dr J. He diagnosed a condition that required follow up at UVMMC Opthamology & the doctors there said his diagnosis and explanation was spot on and spoke very highly of him.

Helpful staff, excellent eye exam and communication about findings, great selection of framesread more

Start to finish everyone was amazing and felt so welcome! Loved my new glasses! Thank you so much…read morefor such great service!

I have been going to this place and bringing my children to this place for over 10 years. My…read moreyoungest daughter, who is 11 years old now, has never been to another eye doctor. Yet the last time we went, which was last month, the doctor asked me if she'd ever had an eye exam there before. According to her, there was no record of her in their system other than to order glasses. Tell me how you lose an entire patient's records and then argue with me about it? I stayed calm and tried to explain that she has never seen another eye doctor, and that she has always been to Eyecare Of Vermont. Hell, she busted her skull when she was two years old in their waiting room and I had to take her to the ER. And yet, what I got in return was a condescending attitude and an eye roll. In my experience, these people do not care about you. You are an irritation they have to put up with to get a paycheck.

After hours on call doctor for an eye emergency does not return call! I have waited more than an…read morehour and a half. must go to the emergency department.

Always had great service here. A couple of years ago when I started to have flashes in the corner…read moreof my right eye when I called they got me in i 45 minutes. When I recently started to have the same in my left eye again they got me in the same day. The office staff and doctor assistance have always been very friendly and helpful. The poor reviews must be the very few people who had some sort of issue. They of course have to make a name for themselves and complain on line.

Dr. Grayson is wonderful. Very pleasant and thorough. He addressed all my concerns and was…read morereassuring to me.

I asked if they allow Warby Parker and they said "yes you can get your glasses made wherever, but…read morewe don't give out pupillary distances." This is info warby parker needs, so... it's a non-starter. They're very prompt, fast appointments, I'm sure they're fantastic. But, it's 2022 and I'm not quite used to this type of silliness.

I want to preface this by saying that I'm not the kind of guy who writes reviews. In fact this is…read moremy first one. But holy cow, I've never had an experience this bad. It started out great, everyone seemed very nice at first. I got an exam and went home. That's when I learned that the key piece I needed to get my prescription glasses (the pupillary distance) they don't include that. So I call them up and everyone starts blaming each other. The people at the shop tell me to wait a day to to talk to the doctor, so I do. And when I finally talk to the doc, this guy is like Jekyll and Hyde. I mean he's cherry pie when you're getting the exam but after that, he wouldn't call you an ambulance if you were dying is his office. He's literally screaming at me on the phone saying, none of that's included. Do they tell you that beforehand? No. Only after. I've never felt so poor treated my a "professional." Also, apologies for any typos in my review... I still don't have any glasses.

My family and I have been going to this practice for many years. Today (2/1) when I called to…read moreschedule an appointment I was told that they were booking appointments into August! I asked if I should find another provider, and the receptionist's response was "we've been encouraging people to look around." I asked if they are accepting new patients. She said they ARE accepting new patients. I suggested they stop taking new patients and give some consideration to their current patients. It is very unfortunate, because I really like Dr. Devita and this practice, but clearly they have no loyalty to their patient base, whatsoever.

I was recently visiting Burlington when I developed a troublesome "eyelash gone astray...touching…read moremy cornea.". I searched the local directory and was able to garner an appointment with Dr. Devita. He was outstanding...thorough, patient, and personable. He resolved my lash problem and the treatment has held. I highly recommend this professional practice. Fred

Hard to get a hold of on phone. I had a 2pm appointment but they were still closed from lunch. I…read moreknocked on the door, called from outside, but there was no response. I waited a bit and then went back to work. Now they're charging me a $75 cancellation fee. I took time off from work for the appointment, but I don't expect them to pay me for my missed work.

I have mixed feelings on this place…read more The selection is amazing so many things to choose from. Glasses came in within three days!! Beyond awesome so light weight really nice looking. My problem that I have with the place the staff and the optometrist I saw are very cold. Not personable at all. There was one tech that was bubbly, happy and friendly. Didn't get to work with her.. The optometrist was very blah, zero personality and unwelcoming. I don't have to be friends with her.. but a little empathy and care goes a long way.

This is a review of two different My Eye Doctor locations: one in Burlington, VT and the other in…read moreWilliston, VT. I have ordered glasses and was examined by the Burlington, VT location. This My Eye Doctor was EXCELLENT ! Although, parking is somewhat strenuous and complicated, their doctors and personnel are excellent. I appreciated the professionalism and expertise of the older doctors and fitters of eyeglasses. Having been there twice, l was not so impressed with the younger people who received customers behind their counter. They were impersonal and cool, treating potential clients very blandly and impersonally. The second location, Williston, VT, l only had telephone contact trying to make an appointment for my son who was working at the time. The young lady refused to allow me to make an appointment for him and promised to send me the permission forms acknowledging HEPA rules. They never came. I object to this LACK of professionalism and follow-through by the receptionist !! My son needs to see an Eye doctor, but he is crippled and cannot navigate the parking problems with Burlington location . If this receptionist employed by the Williston, VT location My Eye Doctor, would keep her promise to send the permission form , l would be able to make an appointment for him. So, this Williston, VT My Eye Doctor location, does NOT get a favorable review ; but the Burlington, VT , does.

I came here for almost 10 years and can say the level of care and service severely declined in the…read morepast couple of years. At my last appointment 2 months ago, the technician skipped some of the usual pre-tests I've always gotten (example the machine that does the peripheral vision test) and when I asked why, she said "it takes too long." What??? Isn't that why I'm here and what I'm paying for?? For the first time in years, the optometrist wrote bad prescriptions. He made drastic changes to both eyes seemingly without reason. After the exam, there was high pressure from the salespeople to buy glasses and contacts from them that same day. When I told them I wanted to wait and make sure the sample contacts were good before ordering a year's supply and they didn't have the glasses frame I wanted so I planned to order somewhere else, the sales lady immediately got a bad attitude. I was really shocked! The sample contacts I was given turned out to be terrible... I couldn't even see the dashboard on my car. The glasses prescription was also way off and worse than the existing glasses I'd worn for 2 years that were fine other than some scratches from wear. When I called to report the bad prescriptions, it took another 2 weeks to get a follow up appointment. At the follow up appointment, the optometrist didn't even test my eyes again, he just told me he didn't have the right contacts in stock the first time and had given me some that were "close" and said he'd order the right ones this time. He put my glasses prescription back to what it originally was, but blamed the lens maker, not his prescription for the bad vision with the new glasses. It took another week for the supposedly correct sample contact to come in, but they weren't any better when I tried them...still fuzzy vision. When I compared the old and new prescriptions, there were still changes made without reason, when I could see better with the old prescription. I called back THREE TIMES OVER TWO WEEKS trying to get the prescription fixed again and each time was told by the receptionist that someone would call me back. Each time, THEY NEVER CALLED BACK!! At the end of two weeks, I called again and demanded a refund for what I paid and for whatever they charged my insurance. Again, was told by the receptionist that someone would call me back. 3 days later... still no call back! I had to file a dispute with my credit card company and insurance company to get my money and benefits back. I will NEVER come to this optometrist again and DO NOT recommend them anymore. They are clearly overbooking since they don't have time to do full exams and only seem to care about selling glasses and contacts after the exam... even if the prescriptions are wrong. Now I have to wait another two months for an appointment with another optometrist since everyone is booking out months for new patients, and I'm stuck with old scratched up glasses and having to wear my old contact lenses for months longer than they're supposed to last. Stay away from this corporate practice and find a local business that appreciates their patients and returns phone calls.