My family and I have been going to this practice for many years. Today (2/1) when I called to…read moreschedule an appointment I was told that they were booking appointments into August! I asked if I should find another provider, and the receptionist's response was "we've been encouraging people to look around." I asked if they are accepting new patients. She said they ARE accepting new patients. I suggested they stop taking new patients and give some consideration to their current patients. It is very unfortunate, because I really like Dr. Devita and this practice, but clearly they have no loyalty to their patient base, whatsoever.

I was recently visiting Burlington when I developed a troublesome "eyelash gone astray...touching…read moremy cornea.". I searched the local directory and was able to garner an appointment with Dr. Devita. He was outstanding...thorough, patient, and personable. He resolved my lash problem and the treatment has held. I highly recommend this professional practice. Fred

Dr. Martell & Staff... wonderful! Thank you for caring for our family... great experience!read more

I have been a patient of Dr. Martell for what feels like eons- have always had a great experience…read morewith him but the staff is another story. They are rude and unhelpful. After ordering contacts, they failed to mention that they would not even ship for over 2 weeks. I told them that I was legally blind and could not see without them. They essentially said there was nothing they could do to help in the meantime (I offered to pay for trials or another contact that would ship faster). They referred me elsewhere. Won't be going back.

Hard to get a hold of on phone. I had a 2pm appointment but they were still closed from lunch. I…read moreknocked on the door, called from outside, but there was no response. I waited a bit and then went back to work. Now they're charging me a $75 cancellation fee. I took time off from work for the appointment, but I don't expect them to pay me for my missed work.

I have mixed feelings on this place…read more The selection is amazing so many things to choose from. Glasses came in within three days!! Beyond awesome so light weight really nice looking. My problem that I have with the place the staff and the optometrist I saw are very cold. Not personable at all. There was one tech that was bubbly, happy and friendly. Didn't get to work with her.. The optometrist was very blah, zero personality and unwelcoming. I don't have to be friends with her.. but a little empathy and care goes a long way.

Helpful staff, excellent eye exam and communication about findings, great selection of framesread more

Start to finish everyone was amazing and felt so welcome! Loved my new glasses! Thank you so much…read morefor such great service!

Very professional. Staff is helpful and knowledgeable. Glasses are expensive but they sometimes…read morehave promotions especially if you do not have insurance.

I've been seeing these folks for about thirteen years and I cannot say enough how professional and…read moresuperlative they are. Randy Fitzgerald is very thorough from annual eye exams, to updating primary physician on issues, diagnosing conditions, everything! They have the most up to date equipment and an excellent selection of eyewear. And, qualified staff to help you chose the best possible deals with a great "eye" for detail and what you look good in. Cannot recommend enough, best in the area!

Optometrist only available Mon-Thurs despite having multiple optometrists and a website that says…read morethe clinic is open Mon-Sat. Based on my experience and feedback from other optometrists - they specialize in lens prescriptions and pushes other issues to other optometrists. Called with an emergency (potential detached retina) during the day on a Friday and they told me that they never have anyone on call and could offer no advice on who else to see instead and I was on my own to call around to find another optometrist. I did just that and found another optometrist, permanently.

This was the worst experience I've had at an eye doctor. The exam was rushed and the prescription…read morewas written incorrectly (the place I got my frames had to contact them to get the correct info). They incorrectly billed us, then refunded us. Then months later they start texting and sending mail demanding payment for what their office had refunded us. My advice? Stay far far away from this scam office.

I was panicked that on the 4th of July, my glasses simply fell off my face after the fishing line…read morefor the lenses snapped. One day later, I walk into this particular LensCrafters and had the fishing line repaired within 10 minutes. Julie was a lifesaver. THANK YOU SO MUCH!!!

I am in such shock with what my wife and I just experienced in that store that I barely have the…read morewords. We went in to browse at lenses. A very nice communicative employee (I wish I knew the name) greeted us. There was an older gentleman also in the store and this employee was helping him. All of the sudden one of the optometrists jumps out from her exam room and yells, degrades, and humiliates the employee who greeted us . She said that the employee was rude to the older gentleman that was there. Her voice was loud and so demeaning. No way to treat any human. After the whole scene settled, the employee apologized to us for mean girl's behavior. We told the employee that we were sorry that she was treated like that and it was unacceptable etc. As we were telling the employee how awful it was that she was treated so poorly (and the employee kept defending the mean girl), mean girl busts into the showroom again and yells at us for defending the employee. My wife said to her that she could have taken her aside and quietly discussed any concerns. To that, mean girl said to my wife, "I don't give a f*ck what you think." I am so in shock that we were verbally attacked by an optometrist! The nice employee again defends her. She also said that the doctors don't work for Lens Crafters so it shouldn't be a reflection. Well it is. Anyway, we again told the employee we are so sorry that she has to endure this abuse on the regular and we left. We will never buy anything from Lens Crafters again. We thought we were on What Would You Do. I was waiting John Quinones to come out from behind!

I was running at least 20 minutes behind due to my GPS sending me the wrong way, causing me to miss…read moremost of my scheduled appointment. I called, and they told me that it might be a little bit of a wait, but they'd figure out how to get me in, and they did. My wait was actually only a few minutes. Alan was both kind and knowledgeable and explained to me what each machine would be doing and what it was for. I typically have a bit of anxiety when I start going to a new doctor, but he kept me laughing and put my mind at ease. When I met with Dr. Franz, he also was amazing at explaining things and going over the scans of my eyes and answered all of my questions. Despite me being late, he didn't rush me out of my appointment and made sure that I scheduled follow-ups so that we could keep an eye on how some things were progressing. I definitely recommend making an appointment here for your eyecare needs, especially if, like me, thorough care puts your mind at ease.

I was billed for an appointment I never scheduled... I've been there once three yrs ago ,but now I…read morehave no Eye insurance so I wouldn't have made an appointment. When I called they were very rude. And acted like I was lying.

I asked if they allow Warby Parker and they said "yes you can get your glasses made wherever, but…read morewe don't give out pupillary distances." This is info warby parker needs, so... it's a non-starter. They're very prompt, fast appointments, I'm sure they're fantastic. But, it's 2022 and I'm not quite used to this type of silliness.

I want to preface this by saying that I'm not the kind of guy who writes reviews. In fact this is…read moremy first one. But holy cow, I've never had an experience this bad. It started out great, everyone seemed very nice at first. I got an exam and went home. That's when I learned that the key piece I needed to get my prescription glasses (the pupillary distance) they don't include that. So I call them up and everyone starts blaming each other. The people at the shop tell me to wait a day to to talk to the doctor, so I do. And when I finally talk to the doc, this guy is like Jekyll and Hyde. I mean he's cherry pie when you're getting the exam but after that, he wouldn't call you an ambulance if you were dying is his office. He's literally screaming at me on the phone saying, none of that's included. Do they tell you that beforehand? No. Only after. I've never felt so poor treated my a "professional." Also, apologies for any typos in my review... I still don't have any glasses.