Bought a bed 1/2024, very expensive, but was told they have a 15yr warranty. Now, one side is completely deflated, and customer service wants to charge me $190 to come service it. I called the store for assistance, however now that they got my money, they are stating there is nothing they can do to assist me. Horrible customer service and Horrible product read more

If you're thinking about buying a sleep number mattress, DONT. This is the dumbest most expensive thing over ever bought. It's been a couple years now I still regret this purchase everyday . Save ur money. read more

Me and my partner Ernie visited yesterday to purchase a bed after getting a pre-approved credit limit, and we ended up leaving with a major discount! Alexis, the employee who helped us, was great and very kind to us. She put in a ton of effort to give us such an amazing deal and provided great customer service along the way. I would highly recommend! read more

I set up an appointment for them to move a bed from one room to another. $500. Then a few hours later I called and cancelled and they just ignored my call and charged my card. I disputed the charges and told them not to come and they told me to call customer service. So screw them. When they show up I won't answer my door. What a bunch of losers. I'll never buy anything from them again. read more

Alexis with absolutely amazing she bent over her backwards to make sure that we could get our bed that we wanted. She did everything in their power to make sure that it was all set. We became good friends as we sat and waited. read more

My husband and I purchased the i8 yesterday. We were kind of skeptical about the pricing but once we tried it we knew we had to have it! Alexis was great! And she was patient with us and explained everything so well!! Thank you! read more

Alexis is amazing! We started to analyze mattress stores a few days ago and picked 4 to look at in Moreno Valley/Riverside. After hours of visiting four places, we chose Sleep Number. Not only for the product , which we were throughly educated on, but the sales associates, Alexis and her backup, Noah and manager David. Clean, attractive, comfortable showroom. uncluttered, welcoming, and friendly. Very nice to do business with. Other places were not so clean, very cluttered or not as friendly. Between them and Sit&Sleep, Slt and Sleep won. Nothing against them. But Sleep Number won out. Thank you! And because because a family member had purchased years ago, we received more $ off and family got $ too! Great warranty and try out time and local! Good job! Give Alexis a raise! read more

Jason was professional, knowledgeable, and very helpful!! I definitely would recommend this particular location for all your sleep comfort needs!! read more

Jason was very helpful today. We have owned a sleep number for 17 years and wanted a new one.. He throughly explained what had improved since we bought ours. There happened to be a sale that ends Monday. There was no high pressure to buy today and my wife and I left and discussed our decision. Within a half hour we went back and purchased our replacement split king PSe. Can't wait to get it. read more

Jason and Noah were both very helpful and informative. Thank you selling me a bed and showing us the zero gravity tip.

We has a great experience! The store feels a little older and a little small for the amount of merchandise held within, but the service mattresses and pillows are so well taken care of that they feel and look new. Not only was Jason, our rep, well educated, but all the reps were. Their knowledge did them a service because at no time did we feel pushed for a sale or see anyone else being pushed. We were also witness to a warranty return while in the store and were impressed with the courtesy and efficiency it was handled with. read more

The customer service from Jason and Noah is top notch at the Riverside store! We purchased an I8, Flextop King Flexfit bed. These gentleman spent ample time with us to ensure that we got the right bed for our specific needs. Jason went above and beyond to make sure that everything was just right. My husband and I will recommend this store to anyone interested! Our delivery date was only 12 days from the date of purchase, which is impressive. 5/5 stars! read more

My husband and I bought a bed from Noah and I believe Jason. Let me tell you these two were amazing!!! Making sure we got the exact bed we needed and all the extras plus working with us on rewards we had from being previous customers was great!!! Thanks to you both for going above and beyond! read more

We were so pleased with the service we received from Jason today. Friendly, professional and knowledgeable are everything we got. Thanks for helping us out with our purchase. read more

Had a wonderful first time experience with Angelique. Angelique was very helpful to find the perfect pillow that fit my sleeping style and needs. She allowed me to take my time and I tested out multiple pillows and provided great customer service. Ended up walking away with the perfect pillow that gave me the first of many great sleeps of my life. Thank you Angelique! read more

Purchased an i8 smart bed yesterday, and Noah provided great customer service. He took the time to explain everything to me and my wife. In addition, we took advantage of the end of the year financing and discounts. Looking forward to start the new year with our new mattress and bed frame. read more

Jason was a professional! Great service and information about the beds. A very satisfying experience. Way to go Jason.

Professional pleasant friendly staff. Knowledgeable about the products. One of the easiest purchasing process.

Worst purchase I ever made. It's only been 4 1/2 years since I bought my sleep number bed for $2600. Since then I have had 3 motors, several caps and one service call. My bed never worked correctly. Last night I had to pump it every 45 minutes to avoid sleeping in a hole. I'll be taking it apart and putting it in the trash pickup. It's an air mattress, not the best thing in beds like they advertise. Never again and never ever would I recommit. read more

Sleep Number - My dog sitting in the hole of a bed - Mattresses Near Me - Riverside, California

Super friendly staff! Jason helped us get an extra discount because of a friend referral. They really went out of their way!

Came here to get some new Sheets for our bed. Staff was nice and friendly place seemed to be cleans. read more

Sleep Number - Mattresses Near Me - Riverside, California

See all

In the market for a new bed for ourselves and our daughter. Decided to stop at this location. We pulled up at 7:45 on a Thursday evening. The sales associate saw us coming, locked the door and walked away. We noticed the hours of operation were until 8:00pm. The sales associate came to the door and explained that he was counting down the drawers for the night but he had 15 minutes to help us. How many of you have ever bought a bed in 15 minutes. My husband then tells him the hours on the door need to be changed to 7:45. Again the sales associate said it was because he had to count 4 drawers. At this point I was irritated and told my husband let's just go. I don't do business with people like that. While sitting writing my yelp review another customer drove up looking to shop and the store is closed. Way to go sleep number two customers lost. By the way she was there at 7:50 read more

Sleep Number - Store front closed at 7:45 hours say open till 8:00pm - Mattresses Near Me - Riverside, California

Joseph did an excellent job and was very personable. He explained real well what each product displayed. He was really patient with our choices. Real easy to talk to and real informative. Good way to start the year with a good quality mattress. read more

Great experience at Sleep Number store in Canyon Springs. Jason was helpful and knowledgable. He helped us pick the right bed without any sales pressure. read more

Jason, the new store manager, was extremely helpful and kind. The store was recently remodeled and is beautiful inside. Sleep Number has great products and we found a blanket that is so warm and cozy. We plan to come back soon and see what's new! read more

We bought our second sleep number for our daughter. Jason Albanian was our sells associate/manager. Jason was very helpful and presented himself well. The store was very clean and overall service was great. read more

We came in to redeem our rewards points. Jason met us at the door a introduce himself. He helped us find everything we where looking for. We had $130.00 in rewards and additional discounts on the items we purchased. I would recommend this store to everyone read more

My husband and I had a great experience here. We just purchased a new home and we were out looking for furniture. We stopped in for pricing on a bed and ended up looking at multiple beds with Angelic. We found a bed we loved so we went ahead and got it. She was very nice and funny and made us feel comfortable. We are excited for our new bed. read more

The bed had problems from the beginning but the problem we are having now is entirely our fault our new puppy chewed the wires under the bed. I called Sleep Number they gave us another number to call for a repairman in our area. The person that answered that phone didn't know what she was doing or where Riverside is. She gave me several numbers and I asked if those were in my area and she said oh are you near Los Angeles and I said no, oh what about San Diego? No, do you have a number with 951 area code. Oh just one. Okay. Called the guy and he called back said he would be here Friday. Never showed up and will not return my texts or calls. He is in Murrieta. My husband is disabled and needs to sleep sitting up. I know that on top of paying over 7 grand for this bed our warranty will probably not cover this repair, we are willing to pay to get it fixed but if he is the only guy where do we go. My side won't go up anymore and we can occasionally get his to go up. I am at a loss. Never again and I will tell everyone I know not to buy one of these beds ever. Disgusted. read more

I'm sorry. But how am I to contact you?? Can you message me? This has been months of me calling and nothing!!! You're profile is not contactable read more

I have been the owner of a Sleep Number bed since the 1990's. I decided to purchase a new sleep number bed in 2022. There was a excellent sale on the particular bed and furniture I wanted. Due to having had surgery recently in 2022, I could not go to a store to try it out. I didn't wish to do it completely online so I called the Riverside store at 2711 Canyon Spring Parkway, 92507. I spoke with a sales agent who happened to also be the Manager. Customer service was excellent. I chose my bed online and furniture at sleepnumber.com so the manager was able to access the cart/order in which he explained every step of the process for the bed, operational manual and of course the great promotional sale along with huge discount on bed, furniture and financing. I felt very confident that this investment would benefit my health, wellness and sleep behavior. This for me is a game changer for me and my husband's life. The manager explained everything regarding the process from order, manufacture and delivery date. Very informative and secure in my choices I have been experiencing my bed now 8 months and both my husband and I are very pleased with our purchase and look forward to many years as we did our first sleep number bed which by the way was still functional when it was replaced. The store always kept me up to date through phone and texts on my progress plus I could call them for any questions. Everyone at the store was friendly, and professional. I recommend this store in particular if anyone is interested in a sleep number bed. I give a 5 star rating for the store and the bed. read more

We have had a sleep number bed for years. We decided to go ahead and upgrade it. Ok so after taking advantage of the " sale" we ended up with a bill over $4,000 for a queen bed. $200 delivery fee but here's the great part the entire bed in it's box has to be able to go into the room. We have stairs and a door to our bedroom so there is the deal breaker. Sleep number said if the bed was taken out of the box we bought it whether or not they can install it. I have moved queen size box springs into the room, however I was clever enough to take it out of the box. We talked to the manger absolutely no help. So if you have a bedroom that doesn't have access to the outside from the ground floor it probably will not be able to be delivered. Sleep number has lost a customer and guess what they don't care. read more

We purchased our M7 bed during The president day sale. They sales associate was very nice & had us lay down on every bed. The bed was pricey- even on sale but it's worth it. I adjust my number here and there. My husband and I like the cooler feel Of the bed as well. I would recommend this bed. :) read more

Please don't get one unless you know you like it! They lie and say it's only 199.00 if you want to return it but in fact it will cost you 400.00. So please don't get it unless you know you want it! read more

Great mattress - terrible customer service! We bought sleepnumber's most expensive i10 mattress and we do love it but really not more than other high-end mattresses we've owned. Unfortunately every time we need service from sleepnumber I have to do all the follow up to get them to complete their repairs. Then I have to take time out of my day to return the original parts via UPS. Also bought 3 sets of their sheets online and accidentally ordered the wrong size. Then I found similar sheets for waaay less so I tried to return the sleepnumber sheets for a refund instead of exchange - they wouldn't do it even though the sheets were unopened. Sleepnumber cares zero about their customer satisfaction and are just trying to make money by overpricing their merchandise. Will never recommend sleepnumber again and will never buy anything from them again either. read more

I stopped by and checked out the bed and I picked one and I bought it for $7500 by the time we got it home it was not even close to what it look like at the store and they would not give me my money back with the bed that is not what they advertise in the return policy is garbage read more

Do not get a sleep number bed. They tell you you have 100 days to return it if you do not like it. That's bullshit. I spent $8000 on a cal king flex top CSE bed and I have had it for a month. Went back to tell them and all they said was call customer service. They are way overpriced and they do not care about their customers. The guy we dealt with his name was Mark. I wish I would've listened to my mom and shopped around. You lay in their beds and they are perfect when they deliver your bed it is something completely different. read more

Visited the Sleep Number Canyon Springs Pkwy store 20 minutes before closing as a last minute drive by decision. Have been looking at recent consumer report ratings on the i8 showing a very high rating and was seriously considering making the purchase. Upon entering the front door to the store, the first words out of the mouth of the sales person, was I'm going to be closing soon. He made us feel unwelcome upon entering the store. It was all about him obviously wanting to close the store in 20 minutes on Friday evening as opposed to being about the customer. In this case, a customer interested in spending $6,000 on a new i8. Consumer Reports rates the bed as high quality, though, does not rate the poor customer service. Very disappointing customer service! People who work for companies are a reflection of the company itself. read more

Ok so I have pain issues during the night and I don't sleep well and do a lot of tossing and turning. My husband and I wandered into this store just to check it out. The employee working named Robin was not only helpful and knowledgible but super patient as well. She must have spent an entire hour with us showing us different beds and all the options. Oh plus helping us discover our sleep numbers. I felt guilty leaving without making a purchase but after discussing it further with my husband and sleeping poorly we are heading back this weekend to make the purchase from her. read more

Today was the day we were getting our sleep # bed. We went to the store and was helped by Mark, seemed like a nice knowledgeable salesman. He obviously didn't know 1 bed from another. We spent $7400 and on our split Cali King bed. When the installers came and they were super nice but what we got was the wrong mattress. After we told Mark several times we wanted a Split Cali King what was delivered was a solid full mattress not a full split. The delivery guys said they would call and get it straightened out. When Sleep # called us back they were sorry but said in order to get the mattress we originally wanted was going to cost us an extra $538 because the mattress we got even though it was the wrong one was what we paid for. We were livid because the company offered us no help or discount on the correct Mattresses we wanted originally. Please shop elsewhere and if you do shop there and get Mark as your salesman plz talk slowly so he completely understands what you want. What a Joke!!!!! read more