DO NOT BUY A MATTRESS FROM HERE! My 78 year old grandparents bought a mattress from this store a few months ago, and shortly thereafter bed bugs hatched had put their lives into turmoil. They had to pull apart their entire home, fumigate, and put everything back together; which is a lot of work for an elderly person. It is certain, the bed bugs came from this store or truck. My grandparents have not traveled nor have they had any visitors. It is impossible that the bed bugs just arrived coincidently after they bought this mattress. We have been in communication with the company several times but still nothing has been resolved. DO NOT BUY A MATTRESS FROM HERE! read more

My 80 year old grandparents bought a $1700 mattress from this store. They ended up with bed bugs, have bites all over their bodies. Had to pay $2500 to have their home exterminated along with a ton of work that goes into getting the home ready for extermination. Nothing has been done to resolve this matter after many attempts to contact someone in management. DO NOT BUY A MATTRESS FROM HERE! read more

My fiancé and I were mattress shopping and we stumbled across banner mattress because we saw the flags outside. I have to say, I dislike salesmen, but Bill M. was a pleasure to work with. He was very polite and funny. He didn't stress us on buying all he did was answer our questions and entertain us as we shopped. He is very knowledgeable on beds, warranties, covers, pillows, pretty much anything involving beds. The biggest thing I appreciated about bill was his patience and customer service. He made my fiancé and I feel at home and feel no pressure to buy. We went to 2-3 other places and came back here because of prices and more importantly the customer service. Thank you Bill M. for taking care of our family. read more

Jesse T. Helped us find the perfect mattress for my wife and I. He is very personable and knowledgeable about the products in store. If you have a chance to be helped by him, I would recommend it. I came to this store because of their great reviews, and they didn't let me down. read more

I bought my mattress here 4 years ago and it's amazing ! The Tuscany plush! I love going to sleep On it every night. I just bought another mattress here and I can't wait to take it home. Sleep is so important. read more

My husband and I recently bought from Banner Mattress and I would definitely recommend coming to see Tom & Bill. Not only do we love our purchase, but they made this experience super easy and enjoyable. I appreciate the personal experiences & education Tom gave us with different products and his humor throughout our time there. Bill made finalizing the sale exceptionally easy and explained things thoroughly. We never felt pressured into buying, which I truly appreciate. Great customer service with great products; we are happy customers (dogs & sister included)!! read more

My mom and I were looking for her replacement mattress and found what she and my father needed at this store. After explaining the issues and concerns my mom has, Tom Conenna was very helpful in showing us what could work for her. She eventually chose a Tempurpedic, which was a little more than what she planned on spending, but was the best chose for her. We didn't feel pressured into buying something we didn't want, it was just the best mattress for her. Overall the experience at this location was positive. read more

We didn't know the first thing about mattress shopping, but salesmen like Bill make the experience at Banner Mattress entirely painless and even pleasant. Bill taught us what kind of features matter most when looking for a new bed and was also mindful of our price range. We left happy and excited with our purchase! read more

Tom was incredible; he really went above and beyond to make this such an easy process. Prices were great, the store was clean and I walked away the perfect mattress at a price that I am very "comfortable" with. read more

I came in to ask questions about a new bed and Kenny was very helpful. He had a lot of answers for all my questions. He even walked away when we laid on the mattress to see if we liked them which was very nice of him. He wasn't trying to sell the most expensive, just the one that was a right fit for us. Kenny was very helpful and i would suggest him to anyone & everyone which I will gladly do. -Micaela Leyva read more

Go see Maryann! I called to check prices and in stock mattresses and spoke with Maryann. She was VERY friendly and helpful. After work I arrived to pick up the mattress I needed to purchase and Maryann took me directly where I needed to be. She didn't try to sell me more then what I asked for and she was great with my kids, stricking up conversation as I signed the paperwork. I had purchased a twin mattress for $124 which was a really good price for a NEW mattress especially since other stores quoted me $199 or $299 and up. When I need another mattress, I will definitely return to Banner Mattress. read more

After 7 years on our current mattress and suffering from back and leg pain, we knew it was time for a new mattress. We came here to banner because it is respected chain and carried all the brands we were interested in. The store was clean, had a very large selection, and our salesperson was friendly and knowledgeable. She didn't try to pressure us, she just let us walk around, sit and try out all the beds. When we seemed to be leaning towards a Tempur-Pedic, she was really knowledgeable about all the functions and details of the mattress. Turns out every employee in their store owned one as well. So we chose the cloud supreme- she even threw in 2 pillows for free (300 dollar value). Our mattress arrived right when promised! If you need a new bed- please come here! read more

I agree, go see Maryann! Banner Mattress recently had a tax-free on purchase promotion, but I found out about it 30min prior to its closing time. Luckily, Maryann answered the phone and she offered to wait for me to come in and take a look. I got there with my family and it took us about an hour to pick out a mattress and complete the purchase. My family and I all agreed that Maryann is the most patient and honest salesperson we've ever met. No one likes pushy salesperson who rushes customers into buying things they later regret. Maryann wasn't like that. We appreciated how she explained everything thoroughly in moderate pace. We will definitely come back to her to buy more mattresses and recommend her to other family and friends. One thing that could be improved is its delivery system. I was told someone will give me a call the next morning to let me know when the mattress will be delivered. But I had to call the store myself after waiting for that call until 2pm. Whoever picked up the phone told me he will find out the delivery status and call me back but didn't. I had to make another call at 4pm to find out any updates. I got my mattress delivered at 6pm. Delivery guys were nice and professional. read more

After 18 years, our old, saggy mattress needed replacing. As residents of the IE for decades, we are familiar with the Banner Mattress showrooms and a visit to the one in Riverside was our first stop. We knew exactly what we wanted and selected Banner as there was a 50% price reduction sale advertised for this weekend. Tom C. greeted us immediately when we walked in. He was personable, knowledgeable and he helped us find the right mattress for our needs. The price was about a third less than we expected to pay for a high quality product. Delivery was promised promptly and the old, saggy mattress will be removed as a part of the deal. Although many bedding accessories were offered, we politely refused and there were no high pressure sales tactics. We would not hesitate to offer the highest recommendation for Banner to anyone in the market for a new mattress. read more

We bought a mattress here. The staff was very helpful and knowledgeable. They helped us find the perfect mattress for our needs. Bill is the one who help us out. I felt sorry for him, because at the time he had a toothache. Even with the toothache, he was very kind and helpful. Maryann also showed us some of the fancy beds. Ones with massage and heating and ones that fold up any way you like it. We picked the average "Banner Mattress" brand mattress. Bill told us that Banner actually makes their mattresses in a factory nearby. The best part was that the salespeople were not pushy. read more

Banner Mattress - Mattresses Near Me - Riverside, California

Came in on the Friday kicking off Memorial Day weekend. I had already shopped around a bit and knew if I was going to buy a bed se,t it would have to be by financing or store card. We had finally given in that we needed a new bed. Maryann was a great help. She checked our comfort levels first by testing out a few mattresses. She then ran my husbands credit and then ran mine to see if it was better. Of course, it was :). After figuring out our price range, she had us test out a few more mattresses. Once decided, the buying process was simple. She stated every charge and discount to make sure there were no surprises. Maryann is very knowledgeable about anything and everything having to do with mattresses. The delivery system is amazing. We bought the set on a Friday night. By Saturday morning we had a call stating our four hour delivery window, which was 3-7pm. Once we got the call, we were able to log into www.bannermattressonline.com and track our delivery (down to where the truck was on the streets). The window kept shrinking! Finally by 11AM we received a call saying they would be early and would it be OK to deliver. Of course, we were ready for a nap on our new bed! They arrived at 12:57 and were done by 1:15. Less than 20 minutes! The delivery guys were Alessandro and Jimmy. They were friendly and efficient. Kudos to Banner Mattress for making this a painless experience. I am a buyer by trade, but have never purchase my own mattress. The cost was decent, especially for a 20 year warranty. Can't beat that! read more

Got the mattresses home and my kids love them. My mom laid in the bed with them last night and they are so comfortable that I am taking my mom back to get one for her! Thank you so much Maryann read more

So thankful to have gone to this particular banner mattress after leaving Macy's unsatisfied with their selection. The woman that helped us there was helpful, polite and gave us a great deal on our mattress today. She did not pressure us or continue to over sell herself and their mattresses. And she was very knowledgeable about all their mattresses. read more

This is the second time buying a mattress here, and I couldn't be happier! Bill M helped me with an online order and ensuring my mattress was delivered on time. Thank you read more

Tom was so helpful and friendly! Honest and helped us get what we needed! We went to the mattress store next store and didn't have a great experience so I'm super glad I found them on yelp and came on by! read more

A huge thank you to David for having exemplary customer service. We walked into his store not really knowing what we wanted and David took the time to show us all the different beds they have and the differences between them. We left that day with a lot more information than when we came in. We came back in the following week and were able to decide and purchase a bed. We are looking forward to getting some good sleep! Thank you again David for your help!!! I would recommend anyone thinking about getting a new mattress to ask for David! He will take care of you. read more

My fiance came to see if we could get a good deal since the company is going out of business. Bill was really nice, friendly and knowledgeable. read more

The wife and I were pretty serious about buying a new bed, but we had some concerns we needed answered. We walked in and met Bill. He explained a few things to us before we started trying things out. He wasn't pushy. He let us decide what we wanted. We bought a Tempur-Pedic and we LOVE it. Delivered less than 48hrs after we bought it. Very happy with this experience and Bill. read more

To begin, my husband and I had basically decided upon a different mattress at a discount furniture store. However, we walked into banner just to make sure that we were going to get a good mattress/ deal elsewhere. Nick educated us in the types of mattresses, wear patterns, and quality indicators of a mattress. He was knowledgable, answered our questions and gave us space to talk it over. We ended up coming back three days later and purchasing a far more expensive/ much higher quality mattress from banner. Was it worth the money? Heck yes! I LOVEEEEEEEE the mattress. We also purchased the box spring, super legit heavy duty frame, and gortex mattress cover. I couldn't be more excited. So the mattress is great, but I'm sure there are other places with great mattresses. Why shop at this banner? Nick! Seriously, furniture shopping is the worst. People generally hawk over you like a piece of meat. Nick was totally the opposite. He educated us, provided us with the tools to make an informed decision, checked in on us, and gave us space to breathe. read more

The guy who helped my boyfriend and I look for mattresses was really awkward and pushy. He started by giving us a 20 minute history report on mattresses, which is cool that he knows all these things but not what anyone is expecting. He mad us lay on probably almost every mattress in that store and he laid on other beds while he talked to us.... it was so awkward. Then he answered a personal call and was just sending us to try different beds while he was on the phone. We ended up leaving not only because he made us so uncomfortable but also because he didn't listen to a thing we said about what we were looking for so all of the beds we tried weren't a fit for us whatsoever. read more

Highly recommend this location! Tom knows his stuff. Very friendly, great customer service.

Oh my goodness! i absolutely HAD to post a review even this late at night, because I cant stop thinking about the phenomenal service we received here at Indiana Ave. Riverside location. Rudy and Kenny were SO attentive and extremely thorough in explaining different variations in the mattresses. They were both SO well-versed with their product, and explained everything in simple human terms. Absolutely THE MOST professional, upstanding, and personable sales gentlemen a person could ever wish to have. I am SO happy my son had their help AND guidance through the decision making process. Wish i could give them more than 5 stars!!! My son is paralyzed, so a good mattress is very important for his overall health and well being.Thank you Rudy AND Kenny, for your endless patience and guidance in finding the perfect mattress for my son. I plan to tell everyone "Go see Rudy & Kenny!" They are a PHENOMENAL sales team, and make customers feel like a million bucks!! A great big special thanks to Jorge at Corporate, too! You guys are ALL awesome!! Way to go Banner Mattress, way to go!!! You made us truly satisfied!! read more

Best experience in buying a bed and bed frame set.Santiago took care of us I recommend going here he was friendly talkative and gave us a great deal read more

Banner Mattress - Mattresses Near Me - Riverside, California

Would like to thank Bill for wonderful customer service. We bought a new bed yesterday and Bill was amazing. He gave us all the information we asked for and he knows his products. I would recommend Bill and Banners to anyone. Thank you so much Bill. read more

Bill was so patient and informative. We stopped in just after closing as we were looking for a mattress protector after searching at several larger stores. We pass by this location almost everyday and it was the first time we stopped in. Not only was Bill able to find what we were looking for quickly, but made us feel very welcome. Just wanted to thank him and the Riverside store for making our night - we will definitely be back! read more

Went to purchase a bed, sales associate MaryAnn was kind enough to show us the numerous options and helped us to narrow down then pick the perfect mattress for us. She was very patient as we went around the store and went back and forth to check and re-check the mattresses. Was wonderful to get a bed the same day, and know you made the perfect choice. The whole process was made easy and understandable by MaryAnn, very professional and friendly. She even kept our 6 and 3 year olds busy and out of our way as we browsed and looked around. Very nice, professional and knowledgeable. read more

Had a Sleep Number bed for about three years and it was the worst bed ever. It stopped working a few days ago and my husband and I were tired with the customer service that we were receiving. My husband looked at me and said time to go to Banner Mattress in Riverside. I went to the store on Indiana Ave. and was greeted by an angel. Michelle was so sweet and wasn't pushy at all. She asked me questions about what I was looking for and we went from there. She explained in detail about each mattress that I had questions about. She is knowledgeable and pays attention to detail. I'm so grateful to Michelle for helping me pick out a great mattress that my husband and I will finally get a great night sleep on. Thanks Michelle for all of your help, especially for getting our mattress to us sooner than expected. You are one in a million! read more

Went to Banner mattress and worked with Tom Conenna. Great guy and so great to work with. Got a really nice mattress. Tom is a great to work with and the mattresses there are the best. Definitely would recommend to everyone. read more

I bought my third mattress during the President's Day Sale and I'm completely happy with both the purchase and shopping experience. Bill was our salesman and made it a pleasurable experience, he was knowledgeable about the Tempur-Pedic mattress and very professional. This is my go to store for a new mattress. read more

I was purchasing a mattress for our vacation rental so price was a consideration. Toni greeted me when I arrived shortly after opening time. After explaining what I needed she quickly pointed me to the mattress in my price range. Toni was wonderful and made sure I got all available discounts. I got exactly what I wanted....and I was in and out under an hour! read more

Great customer service from Maryann. Very knowledgeable on products. Will buy again and refer to others. Good buying experience.

Maryann was such a pleasure and very helpful. Explained everything thoroughly very polite and helped with every question and did it with a smile on her face. Wonderful experience! read more

maryann was great. we love our new bed. not too pricey, and we got free pillows!!! she was very knowledgable and answered questions we didnt know we had. she was also sincere and we really trust her help. read more

Banner Mattress - happy customers - Mattresses Near Me - Riverside, California

Thank you so much! Bill was patient and great customer service! Sleeping in our new bed tonight!! Fast delivery, found exactly within our price and comfort! Bill gave us the 411 mattress history! read more

Maryann at this location is awesome. I purchased a high quality memory foam mattress , memory foam pillows, mattress cover, whole nine!! At a great price and best service !!!! Exceeded my expectations FAR AND BEYOND! She was so very patient (although my kids were jumping around from bed to bed LITERALLY)! Thank you so much for your kindness and patience. I truly am ever so grateful !! Thank YOU Maryann!!! The best mattress shopping experience and deals ever ! Truly !!!!!!!! read more