I visited this store to test out mattresses. I didn't have any idea on what kind of mattress i…read moreshould get and the staff there were super helpful. What's also nice is that they don't work for commission so there is no pushing. They just give you time to decide and give you the information for buying online.

#CustomerServiceFail #customerExperience…read more@Saatva Mattress We bought this mattress after seeing overwhelmingly positive reviews. That turned out to be a costly mistake. I paid $2,500-$3,000 for a king-size mattress. Delivery was delayed, and when it finally arrived, the delivery team dumped it at my doorstep and left--in the rain. No installation. No warning. No accountability. I live in a small condominium. The mattress was meant for a second-floor bedroom but instead blocked my entire entrance. Customer support told me they'd "send help in a couple of days," as if this was somehow acceptable. With no alternative, my wife, teenage son, and I tried to move it ourselves--impossible. I ended up paying local workers out of pocket to haul and install it. When I complained, one of their representatives laughed on the call, then dismissed my claim entirely. This company takes your money and disappears when problems arise. Recently seeing them associated with the Olympics is disturbing--elite athletes deserve far better than a brand that shows this level of negligence and disrespect. Do not trust the reviews. Do not waste your money. (Photos attached show the mattress blocking my entrance and myself trying to push the mattress.)

My family always go to this shop when we need to buy a new bed mattress. This is my family's 4th…read moremattress and we always love the quality there, and the price is under $500. It's a firm mattress with a pillow top, and it's very comfortable. The owner name Lisa is a very nice woman and she gives us a good time there. Also, she has a dog there, who's very well behaved and quiet. Recommend her place if you want a firm comfortable mattress and a very good quality bed frame. Along if you want it under $500

I have two herniated discs in my neck, so finding the right pillow is extremely important. After…read moretrying multiple pillows from Amazon that only caused more pain, I went to Relax the Back after a neighbor highly recommended them and told me about their loaner pillow program. Being able to try a pillow for 10 days before purchasing is such a smart idea. On my first visit, they asked detailed questions about what I was looking for and what type of bed I sleep on--and they actually had my bed in the showroom, which made a huge difference. I was able to see how my body settled into the mattress with each pillow. I tried 4-5 pillows and went home with a loaner that same day. I've been back a few times to switch pillows, even taking a short break and returning again as my symptoms changed. Throughout the entire process, Tom has been incredible--compassionate, patient, and genuinely focused on helping me find the right solution. It never felt rushed or sales driven. I haven't found the perfect pillow yet due to significant inflammation in my neck, but I'll absolutely be back once my symptoms calm down. If you're looking for a quality pillow and expert guidance--especially if you deal with neck pain--I highly recommend Relax the Back Charleston.

Big shout out to Relax The Back in Pasadena. I am extremely grateful for their help. I recently had…read moremy chair serviced and accidentally sat on one of the arms, which caused the hinge to warp. One quick phone call to Aaron at the Pasadena store and the issue was handled right away. Aaron mentioned that he had an extra arm hinge available and offered it to me at no charge. That kind of generosity is rare and truly appreciated, especially so close to the holidays. I am thankful for Aaron and the entire team at Relax The Back Pasadena. They consistently deliver excellent service. I highly recommend this specific location for anyone looking for genuine, old school customer service done the right way.

Very friendly and knowledgeable lady. We were able to customize our mattress and it arrived on…read moretime. Many choices as they make the mattress on premise.

Finally after a month, it got replaced with the correct size. Three stars all for the good quality…read moremattress, not happy experience. Worst experience ever. After a few weeks of waiting, the owner is still pushing the delivery time with the same reason, she can't get the truck driver to pick up the phone!!! And finally we found another driver by ourselves, and he was willing to deliver it to another City. However, when the mattress came in, and we took half of hour to sanitize it and put it on the bed, WOW! Surprise! We got a FULL size, not a queen size which we paid for. And the owner is refusing to do anything. 0 Star if there is one!

Went in for an amazing Sound Bath Experience by Kyle at Custom comfort. What a great way to try a…read morequality fabulous mattress. My fiancé and I have found our mattress! Carter and Roland were a pleasure to meet. Carter gave a test drive on the adjustable base that also gives a vibrating massage!!! Roland thank you for the quick chat about firm vs soft and your plush toppers. We are so excited to go back and purchase our first bed together! It's a personal experience you will never receive at a big box store.

I have never been unhappy with their service or the fact that their mattresses let them get a…read moredecent night's sleep . I have tried a lot of other that are sent to me in the mail , but I still like own personalized comfort mattress the most . I 'm happy with my purchase and the choice I made to have a nice night's sleep.

I purchased an OSIM uDream massage chair at the end of 2024. At approximately $13,000, this is…read moreOSIM's flagship massage chair, so I expected premium quality, premium materials, and premium customer service. Unfortunately, after only normal household use, the upholstery on the backrest began to crack. The chair has never been abused. We have no pets, it has never been exposed to direct sunlight, and we have never used any harsh cleaning products. It has simply been used as a massage chair is intended to be used. What disappointed me even more was OSIM's warranty response. They told me that the upholstery is considered a cosmetic "wear-and-tear" item and therefore is not covered. They also explained that factors such as clothing, body contact, and frequency of use can affect the lifespan of the material. This explanation simply does not make sense. A massage chair is designed for people to sit on every day while wearing normal clothes. Are customers now expected to worry about what they wear before using a $13,000 massage chair? Should we limit how often we use it to avoid damaging the upholstery? If normal daily use causes the material to crack within such a short time, then the material itself is not suitable for a premium product. When consumers spend this kind of money, they are paying not only for advanced massage technology but also for long-lasting quality and durability. Cracking upholstery after such a short period under normal use should not simply be dismissed as "cosmetic wear." To be honest, I would expect many massage chairs costing only a fraction of this price to have upholstery that lasts longer. This is certainly not the level of quality I expected from a $13,000 flagship model. Instead of standing behind the quality of its premium product, OSIM chose to deny warranty coverage by placing the responsibility on normal use. That is extremely disappointing. I have been a loyal OSIM customer, which makes this experience even more frustrating. I hope OSIM will reconsider both the quality of the materials used in its premium products and its warranty policy. For anyone considering an OSIM massage chair, especially one of their flagship models, I strongly recommend asking exactly what is and is not covered under warranty before making such a significant investment. Based on my experience, even cracking upholstery under normal household use may become your responsibility rather than the manufacturer's. A premium price should come with premium quality and premium customer support. Sadly, my experience with OSIM has been the opposite.

Nicole is so knowledgeable on upselling from ucozy to ujolly 2 smart . Love the product and her…read moreservice

I recently moved to a newer home and needed to upgrade my furniture to match the appearance of the…read morehome. I remembered going to "Furniture Place" but initially ignored coming here because I wanted a more pricier look, therefore I decided to go to "Living Spaces" and I quickly picked out $10,000 worth of beautiful, high quality tables, chairs, beds etc. Upon speaking with my wife the next day, she told me to go check out the "Furniture Place" to see if they have anything similar. I was hesitant because I already placed an order and liked every furniture in the show room at Living Spaces. But I listened to my wife and drove over to the Furniture Place and met a nice salesman named Raymond. I need to warn everyone to not expect a nice, fancy, high end showroom like Living Spaces or Ashley. Its a pretty small hole in a wall and a bit unkempt (Its not a bad thing, Hole in the walls are awesome!).An However, they do have hundreds of furniture catalogs from various companies that also provide products to places like Living Spaces and Ashley. An example, I decided to look for a firetruck bunk bed for my son and showed Raymond the exact one from Sears for $700. He then said "I can get the same one for you for $150. When I heard this, I was floored! I realized all the furniture comes from China and every store gets it from the same manufacturer. Its just that Furniture Place has a super low overhead so they can easily beat any competitors pricing. After getting the exact same furniture from Living Spaces I ended up saving more than $5000! Raymond also included tax, delivery and set. This place is legit! Don't go anywhere else. Show Raymond what you want he can you the exact one of similar style.

Good price for a "leather" futon, basic $180, and free delivery. If paid in cash no tax! I love…read morethat! Good customer service. We asked him for prices listed in the catalog many times cause he had to check the computer, and he didn't seem annoyed at all. If I knew this place had good prices i would've checked here first before I bought my other furnitures. They had some nice designs I haven't seen anywhere else. FYI: they close at 7pm on Sundays

Changed owners! Known as MODERN FURNITURE now. Their phone here is not up to date. Phone is…read more626-264-2963 I just got a new recliner from here for a great price. Super quick install. I'm in love with my new recliner.

They changed owners. The new owners are really nice and helpful. I believe the store is family…read moreowned. They went out of the way to help you look for the furniture you want. It takes a week for them to get the furniture, and after that they notify you, they ask you what day you want the furniture to be delivered. Highly recommend for you to go. I will come again. No doubt.