Let me start by saying that I really wanted to like this place. I was looking for a backup lash…read morespot in case my regular lash lady was on vacation. The only reasons I came here were the good Yelp rating and the pictures they posted of their work. I liked that they featured different eye shapes and offered various styles. However, I noticed they didn't include the names of the lash technicians who worked on the clients.
So, I booked a 6pm appointment for hybrid wispy lashes. I arrived about 30 minutes early and waited. The technician greeted me, and there was coffee and tea in the waiting area, which was a nice touch for early birds like me. When it was my turn, the technician asked what I wanted. I told her hybrid wispy with a slight cat-eye and showed her pictures from their website. However, there seemed to be a language barrier. Normally, that's okay because my regular lash lady doesn't speak much English either, so I usually just show her pictures.
The technician then showed me her station, which threw me off a little because her lash case was still open from the previous client. Maybe they do things differently, but my lash lady always uses a new case, selects the lash sizes for my eyes, and keeps everything in a clean area. I don't know, but I started to feel uneasy right away.
Here's some backstory: I've been getting my lashes done for about five years and go every month. I don't do the fill-ins--I have the old lashes removed and get a new set each time. I love my lash lady, but unfortunately, she was on vacation, and I was leaving for my 40th birthday trip to Greece with my husband, where we had a photoshoot. I had to find another shop quickly. Honestly, I should have just gone without lashes!
The technician started placing tape on my lids, which already felt uncomfortable. She spent about 15 minutes on each eye, which seemed extremely fast. I could feel her placing some lashes with her fingers, but I kept telling myself, "trust the process." Holy moly, I was wrong! I wish I had taken pictures. It looked like I had let my 10-year-old daughter do them--there were large spaces and missing pieces everywhere, and they looked more like the classic set I had worn for five weeks. Smh.
I told her, "No, no. This is nothing like the photo in front." She told me to lie back down and added more lashes, but I still wasn't happy. She called the owner, who came over and asked what was wrong. I explained everything. What upset me was that the owner said the lashes looked that way because of my natural lashes. Umm, okay. I get my lashes done every month, and they have never looked like this! I showed her pictures of my lashes from my regular lash lady, and she then said, "Ohhh, we don't do that type of lashes.." So suddenly, it wasn't because of my natural lashes.
She told me they could remove the lashes at no cost. I said no because I was leaving for my trip the next day, and the whole point of coming in was to have my lashes done. She said they would remove them and use another technique. While the technician applied the removal solution, my eyelids began burning. My eyes watered more than they ever had before. I told her to remove everything because it was burning. The owner immediately stepped in and began removing the extensions. She said she would do it herself instead of the other technician, which I appreciated.
After another hour and a half, the owner finished my lashes, and they were much better than what the original technician had done. The owner gave me extra eye drops for the redness, and I didn't leave until 9 p.m. I was there for a total of three and a half hours, which was painful and exhausting.
The next morning, my eyes were bloodshot red, and I couldn't open them because they were covered in crust around the extensions. Thankfully, I had a later flight and was able to get antibacterial drops. The redness didn't clear for four days after my appointment. To make matters worse, nearly all the lashes fell out after a week. It was such a waste of time and money.
I didn't even want to write this review, but my daughter kept telling me that people should be aware.
response to JoJo; First off, the owner didn't say anything about not wanting to do the second set, nor did she mention any irritation, so I don't know where you got that from.
