Don't waste your $. Omar at the desk was super pushy and really made this whole thing feel like a ripoff. Not happy. Won't be back. Over $60 for 2 kids to jump is so not worth it. read more

Worst customer service ever and a disgusting overcrowded place that needs to be shut down for unsanitary conditions. The attitude of the front desk when I gave a feed back was dismissive and unprofessional. The manager was even worse and told me to leave the place if we don't like it. Wasted 40 min just trying to check in. read more

Great experience! We hosted my daughter's birthday party here and they were amazing! Great service, the kids all had lots of fun and the event was seamless. It gets super busy in the late morning and on during weekends so keep that in mind. Overall everyone had a lot of fun and it was a great experience! read more

Be careful if you are going to sign up for membership because they may still charge you for the following months even though you told them to cancel. You will have to go to their website to find the secret page to cancel. From there it shows that you will have to submit the request 3 days before, which you would never be told when you sign up. I did that 4 days before the end date, then they sent me an email to inform me that they will continue charging me another month. There is no way to call them except replying to the email. I have to say this business model is a scam. I will go ahead to call my credit card company to dispute the charge. And we will never return to any of these parks under the same company. read more

My kid was self defending himself because he kept on getting hit and pushed by other kids and my kid smacked the kid back and he mends up getting kicked I don't recommend because a lot of fights the manager is a dick read more

Staff is great, especially when the place is crazy! The limit amount of chairs is ridiculous. Their manager won't make people give up unoccupied chairs. WTF! read more

Great spot for your kids birthday party, My 5yr old had his on 7/6, and my 12yr old had his on 7/27 Staff is wonderful and they provide everything you need , you can also bring food in for your party if you want read more

We had my son's birthday here. I always prefer this location over Concord mainly because of the parking. Unfortunately, they had construction going on as they were updating the park and it was taking longer than they expected but they would still host his birthday party and it would be closed to the public. We were ok with that. We were running late but they were able to set everything up for us and get all the parents and kids set up. Our server, Allie, was excellent! She helped me out so much that I was able to enjoy socializing with other parents and not have to worry. We had my son's birthday here right before the pandemic hit and I was glad to bring him back here. I can't wait to see what the place will be like once they finish all the work. My son is excited to go back and play on the new slide jump we saw them working on. read more

We had 2 birthday parties here 2 weeks apart. The staff are very nice and accomodating. My children and our guests had a great time.

I took my kids here today we have come a few times, (I have an almost 6 and 2.5 year old). In the past it was 20-25 a kid. I paid online, it was 34 for my 5 year old because they only do all day pass or a monthly subscription. (Monthly would have been 92). In the past they had a window of time You could jump and it was perfect. We get there, and my 2 year old is "free" but they charged me 45. I paid 45 to follow my little one around, who didn't jump, the kid area is nothing special, and out the door 100 bucks to stay for an hour. We will never return. To charge a parent full price for a child that isn't capable of even enjoying the full experience is a bunch of bs. Too bad, we enjoyed it when it was rockin jump, not this new ownership. read more

Sarah Stanley is a HORRIBLE manager. She accused me and my family of being disrespectful when we asked a question politely. We had a problem with the PhotoBooth and she was absolutely no help, she told to call the number when there was no number on the machine. She then snapped at us when asking where the number was and replied, "it's on the claw machine like I told you". She did not tell us that and it set me off. No way she should be talking to others like that. Fix this issue and fire her please for everyone's stake. Nobody should have a moody manager in charge. She gave us attitude and we do not stand for disrespect towards anyone, so we snapped back. There is no reason why she is fit for this job and when people have a question, she should have a answer that is polite- no matter what. I think she should be fired or moved down from her position. She is horrible, do better! read more

Fun but park was pretty small I would recommend this for fun only not for birthday parties because it's very pricey just for 1 or 2 hrs

I have kids. These kids of mine like trampoline places. I personally do not understand the appeal. That being said we went and had a great time. My one complaint is all trampoline places are expensive. Every time, with out fail I feel a gut punch when the employee tells me the cost of the time allotted to jump. I do it begrudgingly. Most trampoline places are busy and I would like to say that this location keeps everything well organized and moving. My kids had a great time and my anxiety was very low. I would definitely bring the kids back for a good bout of exercise. read more

We had a blast at Rockin Jump. We came during Rockin Tots time which is 9-11am Mon-Fri. Our little one had a lot of fun. There's a section just for the little ones 6 and under but we enjoyed pretty much each section since there was no one else there so we didn't have to worry about the bigger kids. Staff was helpful getting us checked in. Pricing for tot and parent with the socks included is $21. read more

Been coming for years but why does it always seem so dirty and smells with sweaty kids and screaming / running like lil monsters. The concession stands are very pricy with the smoothie flavors and icee machine always down The lines to pay for admission are always long and there would be 4-5 associates up there chatting away or just slow af. I go only cause I have to, it's a zoo... read more

Way too many people allowed in at once!!! They really need to regulate capacity. If there were an emergency it would be seriously bad deal! Only 1 space for children under 6 to play. My 3yo was bored and kept getting ran into by big people. Definitely not a place for toddlers with all the middle school kids running around. They allow teenagers to play dodge ball with lil people causing injury. The smaller/ younger kids want to play dodge ball too and not have to worry about getting pelted in the head. At the very least have different sessions with age or height requirements. Teenage kids working don't really regulate anything at all. Check in process is a mess! Music is ridiculously and unnecessarily loud. No hand sanitizer stations. Of the 3 video games they had 1 wasn't working. They have a sitted zipline thingy that wasnt working. Not enough sitting for parents viewing in play area. Overall, just a hot mess. read more

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This place is a sham! Despite getting tickets online for a 90 minute session, we ended up waiting in line for more than an hour to end up with a rude employee arguing with us. They have the whole line system in place on purpose to upsell their membership and no other real need. They then told us that the tickets was for one hour(we spent more that that waiting in line) and we would need to come back another day. The place was over crowded, overbooked, horribly managed and absolutely the worst place to be stuck in especially with toddlers. Spare yourselves the trouble of dealing with the rude employees here and drive a bit further out for some better options. read more

There's too much going on in their facility where you can't enjoy it, and if you join their membership you can only use it there which is pointless. I came in and we left within 15 min of being there, I wanted to cancel my membership and I was told I had to wait a week before I can cancel it. Honestly it just felt like a whole scam. read more

Don't bother with this place unless you enjoy getting talked down to by the teenagers at the customer service desk who are on a power trip. They were the rudest and most disorganized people I've had the pleasure of encountering. The area is generally chaotic and there are too many people we observed crowding the trampoline area. This place is a scam because they overbook time slots online in the hope that you sign up for the VIP membership. They said as much when we finally got to the counter. Expect to spend no less than 30-45mins waiting to get checked in and then be upsold on their VIP membership and crappy socks for $15 each. We booked a 10:30-12:00 jump online for 12/29. Got there at 10:20 with a huge line to check in. Finally reached the counter at 11:20 where the kid says you only have 10 minutes to jump even though the reservation was until 12. He said we were arguing with him even though Rockin Jump can't manage their own lines and check in procedures and refused to honor the 90 minutes for the reservation. He also told us that for the next slot at 12:00pm we would have to go back to the end of the line and did not give us the option for rebooking for a another day. He finally backed down until we called the manager. I would not spend a penny on this place unless they get more professional staff, improve checkin procedures and stop overbooking their time slots. read more

This place can be fun but in the last month or so, there's been someone here who makes the entire place smell like rotting shellfish. Crab, in particular. read more

This is the worst excuse for a kid centered business. Extortion level prices, oblivious staff, and hugely false advertising. A constant loop video shows all the kids what SHOULD be available; however, most of the activities don't exist, and the majority of the rest of the activities are for 5 and under. For $35 each, this is a complete ripoff. An open bar for parents wouldn't save this place. Never ever again. read more

Had A Blast.. My Kids Didn't Want To Leave.. I've Never Been Here Before But Of Course They've Been To One But A Different Location. Upon Entry The Service Was Great.. Leslie Had Superb Service .. Voucher Check Was Awesome. The Instructions Of How Long We Were To Be In Jumping And Or When Our Room Was To Be Ready We Had NO PROBLEMS Cause Leslie Was On Top Of Everything. We Will Be Back. Well Worth The 35Min Drive. Thank You Rockin Jump DUBLIN For Hiring Great Staff And Having A Great Place For Kids To Come And Be Kids. read more

Sky Zone Trampoline Park - I'm Here First Time I'll Let U Know.. - Trampoline Parks Near Me - Dublin, California

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Horrible experience today, definitely not coming back to this location. They only had 1 person on staff at register, and 1 overseeing the jumping. There was a large group of older kids, basically teenagers that had an event that started around 12. Instead of waiting til then they ignored the time, and went in anyways. Why does this infuriate me? At this time, 10:30am, its tot time, children 6 and younger with 1 guardian. So you think it'll be a safe environment to have fun in. The management needs to do better here staffing especially on fridays, because the safety on my child is the first thing i worry about when i go to places like these. I have never hated an environment so much since i went to urban air in Sacramento read more

New mgmt ?? Absolute chaos and lacking safety guidance. There are adult size kids jumping with littles. Keep them separate.

Bad communication. Booked the highest party VIP. Kids jump for 2 hours with nothing to drink. Then last one food and drinks. But they can't go back to jump. What kid takes a hour to eat pizza? Was never told I can bring in snacks or drinks without an extra cost. Host never offered water during the first two hours. All the parents bought items for kids then when party started they were hungry. I felt so bad. By the end of the party we spent over $800 for a $500 party. Never ever again! read more

after they made a mistake charging me they send me a "reactivate membership" email.... what a audacity after they took my money without my knowledge read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Dublin, California

Terrible cancellation process (won't cancel in the branch, make you fill out a form online that has a ton of dark UI patterns) and will keep billing you. No customer support that you can actually call. Had to do a charge back to stop them billing me, which I hate to do. Would have been a customer in the future when my kids get older, but not anymore. Short sighted. Manager was unhelpful and even a little rude. read more

First time visiting here with a 5 and 6 year old. We reserved a 90 minute time slot online the day prior since there weren't other reservations available. I wasn't sure if we'd be able to go just showing up the day of. This was a mistake. Our reservation time was 10:30-12. It took 30 minutes for us to "check in" and the employee said "you only have until 11:30, I'm not sure why it says that online." We basically had 30 minutes of jump time. Even though we had the grippy socks, they made us buy theirs which were $15. It was way overcrowded and lockers that were open didn't work. This place was such a rip off. Will be looking for a other place for fun. read more

Sky Zone Trampoline Park - FALSE ADVERTISING!! Time slot states 10:30-12:00 even though they kick you out at 11:30. Plus they charge $7.50 per pair of socks - Trampoline Parks Near Me - Dublin, California

I doubt I'm only speaking for myself when I say that birthday party planning is stressful. This year I decided to book the party, pay and let someone else take care of everything. My son is very active so hey - rock n Jump it is. Decided on the VIP party because it offered two hours of jump. I was really trying to tire out the kids lol. Arrived at the facility and Maliya was our party host. This girl was amazingly kind and helpful. She took care of everything, helping my family and friends complete their waivers, socks, setting up our party room, storing all of our things. I know she was suppose to do these things. However, there's no protocol for being genuinely nice and patient. We had a large party and even then she just confirmed I made the right choice. The facility was great for the amount of kids. It felt safe kids were able to play abc explore as the pleased. There was no awkward parents sitting at other parents because even some of the parents were jumping. I found the facility to be clean. Kids wore their mask. There was sanitizers & wipes available for use. Kids had a blast. I would do this again based on Maliya's outstanding customer service read more

If you like to wait in line and be helped by untrained help, then this is a place for you. I would go to another place. They are also in Concord, Fremont and San Carlos. Their attitude is you can wait 10 minutes, but the problem is you have already waited 20 before speaking up. read more

Probably the worst rockin jump for kids. They do have any rules. Everything is mismanaged. They usually have terribly long lines. If you have a smaller kid then you might not even get to jump!!!! Everything is very old and breaking!!! The ball pit reeks of pee. I don't they ever clean this. We went to the one in Concord which was much better. read more

Graphically violent video games, toxic smells, and loud music make this a very children-unfriendly atmosphere. See the photos of their bloody zombie video game. There is also an arcade game of bloody dinosaurs eating each other. These arcade games are right next to the entrance, so kids cannot even avoid seeing them. Also, the music is so loud that it is difficult to hear your children. Finally - they use a toxic cleaner or air freshener whose stench is oppressive, particularly in the lockers and bathrooms. Artificial smells are not innocuous; most contain endocrine-disrupting petrochemicals. The trampolines themselves are great, but they've managed to take great trampolines and create a violent, horrible-smelling, loud environment around them. read more

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wonderful service all of the workers and employees were very very nice joaquin the goat fr read more

Sky Zone Trampoline Park - me and joaquin - Trampoline Parks Near Me - Dublin, California

We popped in with our son and daughter for the very first time and had such an incredibly fun time. Seeing as it was a Friday, we had the entire place all to ourselves... almost. The young staff, Helen and Kenny, was brilliant and they both really looked after us going above and beyond to ensure our two little ones, and we, had an absolute blast. Thank you both very much! read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Dublin, California

Too crowded, too small a space. I never thought Fresno could claim something better than the rest of CA but I just found it. This place is 1/4 the size of the one in Fresno, but they let the same number of people in. WAAAYYY too many kids at one time. This place has a better basketball court, but that's the only plus. Not enough other activities because there's not enough space. My kids were bored after the first 5 minutes read more

I rate this 3.5 stars. I wish I could give them 4 stars; but, it was a little too much for my 4 year old. Still, my littles enjoy Rockin' Jump. We were here for a birthday party this summer and we came back on Friday when they celebrated their 12th anniversary. It was crowded both times and a little chaotic on Friday. My 7 year old definitely enjoys it way more than my 4 year old. I had to constantly watch my youngest since there were much older kids jumping and doing flips next to her even though she was in the under 6 year old section. She stopped a few times and wanted me to carry her. I was worried when my 7 year old ventured into the dodgeball "arena" because the older boys were throwing the ball as hard and fast as possible at younger girls and boys. It was pretty scary and there was just one teenage worker watching them. Finally, I told my daughter no more or that we'd leave immediately. Rockin' Jump is a great place for older kids and young teens...or, is the term tweens? I commend them for doing a celebration and letting the children jump for free for one hour between the hours of 3:30 pm to 7pm (?) on their anniversary. Believe it or not, we were the second people in line and watched as people poured in while we were there. Surprisingly, the hour seemed to last a very long time and we walked out before then. It is $17/hour per child to jump and I paid $3 for each pair of mandatory Rockin' Jump socks. read more

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Small and mostly focused on trampolines. Very cool if that's your thing. There is a small climbing wall and a few hoops for basketball practice. Also an OK seating area, where we observed a small party or two happening. One drawback for our little one was that he enjoys playing in ball pits. There are two foam brick pits here but they're not for that sort of play. Fair warning. There is a pretty cool "zip line" ride (on a track), it you have to pay extra for this once you're there. read more

Sky Zone Trampoline Park - The zip line rides on a track but they're suspending pretty high up. - Trampoline Parks Near Me - Dublin, California

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This is my kids' all time favorite to hang out with friends and family. Whenever my kids find out that they've been invited to a party at Rockin' Jump, they can't wait for the day to arrive. Personally, I like the idea of having a kid play area where even adults can participate and enjoy. There are a variety of activities that everyone can do. My kids love the wall climbing area and the pool of foam. They're a little young for the caged area, where the bigger kids can get a but aggressive with the Dodge balls. But they have a great time when they do it with kids their age. Buying a punch card or using the Groupon offer is a good way to save some money for the hourly rate. And bringing your old Rockin'Jump socks saves you from having to pay for another pair for every jumper. read more

Our first interaction with staff was good very professional and polite. We have too vip tickets for my son and daughter. My wife and my eldest daughter decided they wanted to jump. We paid while my daughter filled out the waiver. When my wife and daughter went to get my daughters wristband it was The manager Madison who was extremely rude she questioned my wife like we were trying to steal a wristband. When my wife informed her that we paid for two bands she rolled her eyes and dismissively gave us our band. I get when you have children as managers they may not know how to properly interact with people. This happened on July 23. Then later in the night got just before closing Madison told us to get the f#ck out after another group of children were cursing at my 16 yr old and throwing balls at my 4yr old daughter's face. Nobody intervened. Except her and "I can't deal with this just get the F " out was her reaction. We come to this rock n jump pretty often and have never been treated this way. Honestly we can just as easily go to Fremont or any other place that has employees that are respectful to the people that keep this place open. Her behavior is not what I would want representing me. As a business owner myself there is zero tolerance for a employee to speak to a customer that way. read more

Went today (5/20/23) for my daughters birthday and was our first time since the renovation. Kids and adults had a blast. Signed up for the monthly membership and Molly at the front desk was very helpful and went above and beyond to make sure we received the best possible deal, great customer service! read more