Kids had fun at glow. Jumped for 2 hours, had a lot of different activities. Not too crowded. Get there early to check in. Shirts and socks are extra charge. Had a. Great time. read more

My daughter broke her leg here when another small child bounced in her square. I was right next to my girl watching her, and the other small child certainly meant no harm, but this place is really, really not safe and after talking to the pediatric orthopedic surgeon there doesn't really seem to be a way to make it a safe experience. We signed the waivers, so that's on us, but we will definitely not be going back. More generally, the foam pit also seems like it doesn't have enough foams in it; on a different occasion, a child threw up and the employees on duty seeemed really flustered and didn't have any protocol in place to clean it up. read more

It's a fun place, and kids love it. But the blonde girl at the front desk was super pushy, trying to get me sign up for the membership to a point that made me feel uncomfortable even tho I kindly declined 3 times. It's kinda funny to see her attitude got worse and worse every time I said no read more

Love this place employees are so helpful. My daughter hurt her knee and employee named Taylor was quick to help her no questions asked! Super impressed with this place, also had lots of there so many different things to do there. read more

Trevor, Zack, and Nestor were super polite and made the experience 10X more fun. Definitely a fun place to go with your friends or a date. Highly recommend!! read more

We loved this place. We went 3 times in 2 weeks. My son decided to spend his 5th birthday here. Everything was great until we did the obstacle course with the slides. My son didn't want to run down the slide, and the young attendant said we could slide down on our butts instead. Great, we both went together. Not very smart looking back, as there isn't anything at the bottom to break the sudden decent. Your ankles do that for you. My son was in tears and another employee brought him some ice. I called a few days later not to complain, but to let them know they should re-evaluate this area. I wanted to speak directly to the owner, as we had talked before when I went with my workout mom friends. The person who answered demanded to know what it was about. He informed me that they had a meeting about this same issue, and said that the owner would call me back. Never heard back from him. No apology from the person I spoke to either. The issue was not that we got hurt. The issue was that their employee should not suggest this alternative way to anyone with ankles. The issue was also their lack of customer service. Fun place, but now I am staying away based on principle. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Thousand Oaks, California

Bad bad place. They didn't let me cancel my damn membership and charged me for many months. They are not getting away with this, nuh-uh.

I went to Dojoboom for the first time on Tuesday afternoon (12:30-2:30). My cousins and I stayed for two hours, which I think was too long. An hour and a half would have been perfect, so I recommend going for that amount of time. There were many cool things to try out, including trampolines, a dodgeball court, a zipline, a rock climbing wall and an obstacle course (among many other things). The warped wall was a ton of fun. I actually ended up making it to the top which was pretty cool. The downside is that this place is filled with young children. And I'm talking little. Many of them seemed too small to even be able to do anything. It was frustrating because they were running around wreaking havoc and blocking many of the attractions. I understand that this seems like a good place to bring kids to tire them out (and that's fine), but young children really shouldn't go here. Some of the attractions (such as the obstacle course or warped wall) aren't things that young kids are able to do. I'm not sure if they have a time when they are only open for adults, but if they do, I will gladly return for that. read more

Fun place, my nine year old grandson loves it. They keep it safe and clean. We go enough that the membership is a good deal for us.

As I'm sitting here watching my son jump around and having a blast, I was going over all the bad reviews, I just don't see it this place is amazing. My son and I like to try different trampoline parks when ever we travel and this is by far our favorite!!! read more

Today Thursday 4/11 and last Tuesday we Went to the sky zone, at 6:00 o'clock and they closed for private event... and we Today 4/11.. closed again ... 2 times in a week .. they they need to notify members in advance..we drove from Simi .. w ll cancel my membership read more

Cancelled our membership more than one week prior to the renewal date, received confirmation they had received our cancellation request and continued to be charged for months. No responses to any of the emails or phone numbers on record, if you go in person they say there's nothing they can do. Had to dispute through our credit card company and there are dozens more reviews here and on other platforms stating the same. Do NOT get a membership here. read more

bad reviews convinced me to stay away. if the staff is rude and the place is chaotic ., why would I bring my child there . plus $65 for a child and one adult for less than an hour . i also have tried calling them and they never answer the phone .. No Thanks read more

Brought my 10 year old grandson booked a time online and nowhere mentioned at least 3 of the activities are closed that my grandson was looking forward to. Sky zone should inform the guest of what is not open. read more

Super fun place for children and afults! so much to do and a great work out. I would bring my child here any time. The staff is friendly and it's a safe environment for them to play and explore. I would recommend coming and seeing the place for yourself! also to my adults out there....this is the best place to spend your weekend! Dont be shy and jump right in! they have dodgeball, basketball, a training course, and much more! read more

I find it completely ridiculous that you can't use socks from other trampoline places. It just shows how greedy they are. If the socks are really for the safety of the customers than they should be able to use socks from other places that do the same thing. We won't be going back again. The socks my kids were wearing were exactly like the sock you provide, just a different color from another trampoline place. It's not about safety it's about $$. My already shy 7 year old son was embarrassed and immediately wanted to leave. He asked that we not take him back there because they made him feel like he did something bad. We have a house full of kids that need to burn off some steam but we'll take them somewhere else. read more

BEWARE! we went one time and were charged $150. We're told it would be the same price if we signed up for a month membership. so we did that. thinking it was just for the month of march. but then I got billed AGAIN. I called and left messages and emails and no one got back to me. When I called the 3rd time and threatened to dispute the charge I finally got an email saying the would cancel my membership in MAY. $300 later and ONE trampoline visit. Terrible customer service. read more

It's really difficult to cancel your membership. I submitted my cancelation in writing in May of 2023 and I'm still seeing charges on my credit card statements almost one year later. I've contested the charges with my credit card company, but Sky Zone submits paperwork that says I'm still a member, despite my written attempts and their email replies that my cancelation requests are being processed. Needless to say, I haven't gotten any of my money back. This is super unprofessional at best. Seems like a racket to me! read more

I have never been this disappointed in a business. Today my children and I drove 40 minutes from Ventura. We purchased tickets online for 12:15 and waited in the big line for 45 minutes just to be told they weren't allowed in until 1:15. Since we have to leave at 1:30 it wouldn't work and my children had to leave without playing at all (after watching kids play for 45 minutes) Why reserve a time online if they don't actually reserve your spot? The staff was shockingly unsympathetic. read more

WONT RENEW MY MEMBERSHIP! I have a membership at DojoBoom and i am a pretty frequent member. I usually try to visit 3 times a week and i have told about this place to my friends and recommend it to numerous people. I was thrilled about this place when I first tried it and i loved this place so much that I decided to get a membership and two of my friends got memberships with me as well. However every time i come at this place it's been a downward slope my first time being amazing and today being the worst. The membership you get has to be at least 3 months so you're not able to cancel after one month. 1- every time coming in is a very lengthy process getting my wristband and being able to actually start jumping. There are not enough employees at the front desk so they're not able to take care of everyone quickly and takes very long to check in as a member 2- i had invited two of my friends to DojoBoom and when we got in i went to show them the clear balls that are available in the place only to be told by an employee that there's a $10 added to rent them for an hour and is honestly very upsetting because never in my life have seen someone play with a ball for an hour. It is more like a 5 minute thing and being charged $10 for it is unfair considering if you're a member and visit 3 times a week like i do you have to pay $120 a month to use the ball every time!!! 3- employees are extremely young and none look older than 16 and nothing against young people but when someone is young and starting their probably first job and they have to interact with people, it's not a bad idea to train employees on how to handle different situations and how to talk to members. There has been multiple instances that my friends and i ( we're in our 20s and late 20s) have been treated like kindergarten children by employees and honestly it's not very respectful. One of the days the entrance was closed and it was another entrance for the day, nobody at the front desk notified us and we walked all the way to the end of the park going up the stairs only to be told to walk all the way to the other side to get in, and today realizing there has been a new rule which allows everyone to get in every 15 minutes because some of the visitors tend to stay longer than what they've paid for so we had to wait for 12 minutes just to be able to get in which is not even logical in our case because we came in at 7:48 and we have 2 hour passes, this place closes at 9 so there's no way we could possibly stay in longer than we're supposed to. 4-this last visit I found an open staple when jumping on the trampoline which as an adult it won't necessarily hurt me but young kids and toddlers jump on these everyday and this would make one go to the hospital not only for the injury but for possible infections. Showing the trampolines are not regularly and fully observed by employees in order to be cleared of all hazardous objects. I have a video and proof of it being there but i yelp doesn't let me post a video. 5- overall, management is being cheap by hiring young employees which most of them (not all) are rude with lack of manners and communication skills towards visitors and members. Being cheap again by adding an extra charge for using the balls and being greedy by forcing you to buy their socks, not letting you use the exact same socks for trampolines because you didn't buy it from there! Being extra cheap by not fixing their lockers which one or two out of hundred lockers lock and the others don't lock shut. And not being responsive to members's concerns, i have emailed them before and have filled their surveys and honestly won't be surprised no one has read my concerns because in this place everyone seems to be doing everything else but their job. I would like to be contacted by management and receiving a full refund for me and both of my friend's membership. read more

Sky Zone Trampoline Park - Open Staple on the trampoline! Very dangerous for young kids and toddlers. - Trampoline Parks Near Me - Thousand Oaks, California

It used to be a nice place to take your kids. But since they changed from DojoBoom to Defy, nothing but issues. First, for the past couple of months they have double charged our card two months in a row for the two monthly memberships we signed up for. In order to get It reversed, we had to talk to several different people, and I thought we finally got the issue fixed. But like I said, it happened again!!! I actually went ahead and got a different debit card to be used just for the memberships, and again the same issues, a third month in a row. Then today, after taking the trouble to get the kids ready, who got all excited to go jump and play, we drove all the way there just to find the place completely sealed off, as the whole place had been rented out for some type of party, according to the employee posted at the door, and we couldn't come in!!! I got annoyed, as my kids were pretty disappointed, and was offered a free 1 hour voucher, which was pretty useless to calm my kids down, and since we are paying for monthly memberships, what's the point??? It's pretty bad customer service to close the place down like that and not even send out a warning email to your paying members, who drive from all over the county with kids, just to find the place closed. That was the last straw. I'm cancelling our memberships. read more

I am incredibly disappointed in this Organization. We had a party here, and the team members were great except there was an issue upon paying (discrepancies about guests/ how much to pay). After spending nearly $1000.00, I was happy to receive an email asking for feedback in a survey. I filled out the survey, and it was noted I would get a response with 24 hours. It's been a week and I haven't heard anything. I can't stand when a business asks for my feedback and says they want to help but do the exact opposite. DONT ASK ME IF YOU DONT ACTUALLY CARE. Again, the team is great. But I'll take my hard earned money elsewhere from now on. read more

Yall need to chill with your annoying socks policy. I literally had the sticky socks you're supposed to wear to these places and so many employees kept hounding me about how I wasn't wearing the right socks and that I needed to go pay for new socks. Such hustlers, trying to make money any way they can. read more

Hi, my name is rusty and I'm nine. I really like sky zone especially since they put in all the new stuff like The basketball court/soccer field with an air mat floor and the slide that launches into an airbag which is supposed to be done soon. This place is awesome! read more

How fricken awesome is this place?!!!! We attended a birthday party there this morning and it was soooo much fun! Many of the parents were playing along the kids- that's how you know it's good. Dojoboom Sets itself apart by its lkure size and variety. One of the things I like best about Dojoboom is that the entire jump area is an open plane so you can have a visual on all the people in your party, regardless of how spread out they are. That is a huge plus for a Mama with multiple kids. I also really liked how many different obstacles or challenges they had to explore. There are so many more option than the local Sky Zone or Sky High. They have swings, tight ropes, gladiator style planks with long padded sticks, basketball areas, zip lines, a huge obstacle course area with rope ladders and rope swings, a tower with differing levels to jump off of, etc. There is really something for everyone. So happy this came to the area! Prices- 1 hour (adult) $17 1 hour (6&under) $13 1.5 hour (adult) $25 1.5 hour (6&under) $19 2 hour (adult) $34 2 hour (6&under) $26 You can buy tickets by time slot online with a $3 convenience fee. They do have Groupon deals also so keep an eye out for that! read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Thousand Oaks, California

This location is much bigger than the one in van Nuys. My kids liked since there was a greater variety of things to do.

The staff in the gate are the reason im giving this one star otherwise all is 5 star. They should be more clear about socks, the cashier said ok and then when you get on the gate he said no and i have to comeback to buy a new socks. If its not for my kids i would not comeback to this place. First and last read more

I have been here many times but for some reason after 1 hour waiting in line (09/21/19) the staff was not able to find our names in the system so they requested us to fill out waivers again. Unfortunately I had to leave with 3 kids crying. That made me cry, please don't judge. FML. #TrueStory #imneverjumpingagain #ineedcbdgummybears read more

Defy RUINED the place for parents of younger kids now that we have to choose between leaving $500-$1000 phones in open cubes or give up kid's ability to stay in communication with us. Defy chose to satisfy their maintenance and staff needs over customer needs - right after their flight club subscription promo. Very poor form! read more

We love this place for our kid but whatever unnecessary Air fresher they spray in there seems highly toxic and makes me sick every time I go in here. I think it's ridiculous to subject our children to this and ourselves. It burns my eyes and gives me headaches. Why do they even need it? What are you hiding by covering up with something like this? That you don't clean it properly? read more

Well we just cancelled our membership. They have let half the jumping area now as a basketball court and my five year old has less and less she can actually do there. I was swinging her on one of the long ropes that I think you are meant to stand up in but no one else was around & I was told we could not so that. She is not old enough for the back and she certainly cannot use the new slide or basketball court. All that said, we will definitely renew our membership when she is older. This is a fantastic place now for pre-teens and teens, but the little kids have better places to play. read more

I don't even know where to begin. We planned for a fun day with friends there so the kids could have fun jumping around and being kids, but it turned out to be the most annoying day ever. The staff was walking around people acting like police officers "put your mask on" , "don't go here it's for older kids" , "don't touch this don't touch that", "walk around this way this way is the exit", "pick up your baby", "you can't wAlk here", "only one person can jump here at a time","you have to purchase our socks you can't wear this" - literally every two minutes we had a staff come to us and nag us- it wasn't borderline annoying it was absolutely harassment!!!! As we spoke to the other visitors there we heard the same thing coming from them. That it was absolutely harassing!!!! Never again!!!! read more

Pretty cool place. The initial checkin process is a little annoying, but I suggest signing the waiver before you show up if you can. There's no cleaning of any kind and no mask enforcement so don't go if you're afraid of Covid still. read more

This place is awesome! A bit expensive, but my son and I always have fun and the staff is friendly. I will say, if you're worried about covid, don't go! They aren't enforcing masks, even on the busiest of Sundays, and they've lightened up on the cleaning they were doing before. Still a fun place, I'll still be coming with my kid, just maybe in the quieter, slower hours. read more

This place was amazing it was my first time and I loved it a lot of people but fun!!!

They don't issue refunds even if you never entered the Jump area due to overcrowding it wasn't safe. Staff is very disconnected and unhelpful, birthday party ruined. We won't be returning read more

What a great place to get your kids tired and worked out! We just moved to the area and with a few weeks to kill before school starts, this has been a great haven. Lots of fun different stations to play. It can get crowded, so need to assume your risk accordingly. I get a workout myself here as well practicing grip strength. We have the elite membership which is much cheaper than paying the one time admission, imo. read more

We had a birthday party. We jumped for two hours and it was great. The adults and kids had fun. The 1 hour for setup and to eat lunch and cake is terribly rushed. They told us we would have the room 15mins before our start time. They were still cleaning out our rented space from the previous party. Instead of cutting in 15 mins into the party portion it was more like 30 mins. So we had 30 mins to feed 20+ people, do the cake and get out. Next time I would rather pay for the jumping and just have the party portion at another venue. We didn't get to eat until after we left because it was so rushed. They also don't provide water or have it available. A bunch of sweaty kids and no water. So bring water for sure. read more

I would give a negative rating if possible for the lack of professionalism from the management. My daughter is part of a philanthropic group at school and had an agreement to conduct an event where some of the proceeds would be donated to the Lupus Foundation. It has been 2 months, 4 emails and numerous calls later with no response and no donation to the charity. Why should we support driving profits via our children to a company who obviously could not give a crap about our youth and promoting their great initiatives to make our world a better place. Disgusting! This place should be boycotted and taught an ethics class. Hi Kevin, Since the last post, we have emailed you twice, came by yesterday evening and my daughter left another message with your staff today. What is the best way to speak directly with you and wrap this up? read more

Took my grandson and he had a wonderful time! Everyone was so helpful and he had a lot of fun on all the various sections. The trampolines, swing, etc... were great! read more