You need to work on your employees Kevin B. I'm trying to see if I should write a review or have my attorney reach out to you. Either way I'm heated! read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Thousand Oaks, California

Horrible horrible service! It was so disorganized, the employees were rude with zero understanding of things.

Change the manager he's a loser.And he sucks.do not come to this place it has bad service.and it smells bad. The food is horrible and moldy.

Dojoboom is spacious and well maintained. Tons of different options for kids and grown ups with different abilities. Waiver form is digitized for convenience. Tons of supervision for safety and fun. Also, parking is really easy. It is located conveniently in Janss Marketplace, so tons of food options as well as neighboring businesses. Good for playtime or booking kid's birthday parties. Definitely recommend compared to the other similar places. read more

Sky Zone Trampoline Park - Checkin area - Trampoline Parks Near Me - Thousand Oaks, California

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DEFY'd T.O.!! (that's Thousand Oaks, for the non-locals ;) ) Our fam loved being American Ninja Warriors for a morning! We had a wonderful experience through and through. Bought our tickets, socks and completed our waiver online. We walked right up to check-in where they scanned my phone for tickets, gave us wristbands and grip socks. Staff was cool and efficient. There were plenty of clean cubbies for our stuff... And off we went to the ramp entrance. Before you get to jumping, someone will go over the rules with your party. This place is HUGE with SO much to do! There's low light rope-like bands, trapeze bar & swing off platform, Zip line Obstacle courses, hoops, just to name a few, all over foam pits, or trampolines. The facility was clean, well maintained, felt safe with plenty of staff around if you needed help. They also have a tiny arcade set-up with air hockey, Cruisin (car) games, Jurassic Park, 3 or so claw games and photo booth. We had such a good time we definitely be back, quite possibly getting a membership. read more

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We celebrated our sons 5th birthday yesterday and it was a great experience. I can't say enough positive things about Luke our party organizer and lead. He was kind, knowledgeable, and truly went out of his way to make sure we were taken care of. He is truly a valuable asset to your team. Maricio, our host, was also great by helping set up and keeping everything organized, clean, and most importantly, making sure the kids were fed with pizza and drinks!! The facility overall was clean and spacious. If I can add anything in terms of critique, it would be to make the zip line accessible again... as that was my sons favorite attraction (and mine!) Again, we had overall great experience. We will definitely be coming back. Cheers to the next time. read more

They will sell you with a membership and even when you make the efforts to cancel they are not helpful or willing to consider any circumstances. Leaving 1 star as at least one has to be selected but zero stars from me. Unfortunate way do to business. read more

My kids love this place and we finally bought a membership which was the best thing we could do: we go several times and week and never have any regrets. The place can get busy and there are kids everywhere but it's a lot of fun for the kids. read more

Packed to the top, too many activities in too little space. most of them require waiting. Too many toddlers and even infants taking over the space so not much left for older kids to go on. Place was pretty clean considering the traffic (all the kids and parents) so thumbs up to the staff. My kids said that they preferred Van Nuys location to this one overall, so we'll not be coming back. read more

So took my daughter and had a bad experiance. So we show up and get in line to get tickets. After 30 min in line was told I have to go back and fill out the waiver form. Got backing line and had to wait 30 more min for tickets. My daughter had some socks from a different trampoline place and was then told she can use those. Now back to the line buy yo buy socks. Another 30 min in line. The good part was they restarted my daughters time. Once finally in my daughter had a awesome time. But I myself was left with a bitter taste in my mouth. If I go back it's only because my daughter had a good time but it wont be anytime soon. I would recommend more lines and one line for those who want to sign up for the membership. read more

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Big flaw in security for your young kids. When you enter they have automatic doors. This area has all the video games and is not secure from a stranger entering and taking a child or even having your child just walk out if they are at a birthday party with a bunch of kids. This really should be modified asap. The rest of the area is secure where all the jumping takes place. Otherwise the place is amazing for kids to have a great time. read more

The general manager Michael McKenna got directly in my face and threatened me with violence, causing my daughter to burst into tears from her fear and had to have a stranger console her while Mr McKenna was in my face making threats of violence against me. Read below for the details... CircusTrix corporate can verify this with their security camera footage from 9/17/22. It started when one of the employees discriminated against my son for having special needs by not allowing him to jump in the drop zone. She asked him how old he is and he's not able to properly communicate his age, and I was obviously upset when I went over to find out why they're not allowing him to jump and asked to speak to a manager. While waiting for a manager I was being surrounded by several employees antagonizing me, including a young man standing over my head at the railing giving me a hard time, and rather than be surrounded by teenagers antagonizing me, I decided to go find my daughter so that the three of us could leave. That's when they called a very large heavy set young man to stop me and I told him I'm just trying to find my daughter so we can leave, and while I'm walking away he was literally following me so closely that he was close to kicking the back of my feet, and I had to stop a couple times to tell him that I'm leaving and he has no right to walk this close to me. Once we got outside I was stopped by Mr McKenna and he asked me what happened. At this point I was already outside on my way to the car and had no obligation to speak with him, and when I told him I'm leaving and it's none of his business, he blocked the walkway and told me "it is my business because that is my business!" Keep in mind Mr McKenna is about 6'5'' and well over 300lbs, and I told him again I don't have to answer him and told him to move, and that's when Mr McKenna got right in my face attempting to intimidate me with his stature, and I won't repeat his exact words but while in my face he threatened me with violence. This caused my daughter so much fear that she literally burst into tears and a stranger onlooker felt compelled to comfort her while I was dealing with Mr. McKenna. I knew I didn't want a physical altercation so I walked a couple steps back and walked across the way to retrieve my daughter from the stranger comforting her and continue walking to our car. There is no place for violence in any work environment, especially an establishment designed for children and families. I have already communicated with his direct supervisor Anthony, and waiting to hear from Steve in their risk management department. My daughter trembles when I even mention sky zone to her, so obviously Mr McKenna needs to be terminated from his position. As long as he is terminated within a reasonable timeframe, I will find it an acceptable remedy to his actions. Otherwise, I am fully prepared to seek legal action against CircusTrix for the actions of their general manager and the impact they had on my daughter. read more

Love this place employees are so helpful. My daughter hurt her knee and employee named Taylor was quick to help her no questions asked! Super impressed with this place, also had lots of there so many different things to do there. read more

This place is super fun for kids and adults. Anyone can go and jump. They so many different things to do. It was my first time there and o will be going back. Great for a birthday party or just a fun day! read more

I've been trying to cancel my kids membership and they keep charging me. They don't have a real person to speak too to handle this issue. So frustrating!!!! read more

After filling out all necessary forms and paying online, we got here and it was absolute chaos just in the lines. There were 3 lines: member check in, online, and general admission. We waited 45 minutes in line. It was the most inefficient process I've ever seen. The online should've been quick if people were to do what they had done online. After talking to the assistant general manager, his response was, "what do you want me to do?" I simply expressed that they need to guarantee people in the lines have done what they were to do prior to getting to the registers so that lines would move. You can tell they were WAY overbooked and in over their heads. They did not have an efficient check in system, and there was no need to choose a check in time to ensure crowd control. read more

I'm We got the membership because one of the team members said it would be cheaper.. 4 people 2 adults 2 children.. now when you purchase the membership they do not tell you you can't not use the membership at other sky zones. You only can use it at their's and when I went to cancel my membership, they told me they couldn't pay me back my money... but I could still use the passes until the end of April.. we live far away for one I called and two of the team members told me to email the store and they would reimburse me my money .. for the last past 3-4 days I've been back in forth with them so why tell me to email for a refund and when it comes down to it, I cannot receive my refund so I would not be coming back here. You guys have terrible service I do not communicate with one another. One saying one thing the other saying something totally different TERRIBLE!! read more

Horrible customer service. We were told our kids could not jump without an adult present inside the jumping area because they were exiting the play area from the EXIT section -_- They needed to exit through the entrance only, which we were not aware of. They were not allowed back into the play zone and we were followed and harassed by an employee with a clip board the entire visit. He was rude and unprofessional, and was taking his job WAY too serious. He stated the exit ramp was for "emergencies" only, yet it was not labeled that way nor were we made aware they could not exit through it. Instead of kicking out four year olds for going out the wrong exit, he should have been supervising the children who were playing too rough throughout the facility. For almost a $30 entrance fee, the experience was horrible. Dojo Boom and Defy were ran much better than this. Will not return. read more

Do NOT leave anything unattended. Came here today for niece's birthday and left my red limited edition Stanley briefly on the cart next to niece's birthday cake and someone had the audacity to steal it. Whomever stole my cup, you're an awful human-being. I left it there trusting everyone here would respect each other's property, apparently not the case. I asked the manager if he could check video footage and gave him the timeframe to look for. He checked twice and said it was "grainy." To the person who stole my Stanley (flipping you off virtually) and may KARMA come back and bite you twice as hard. The manager kept saying that it couldn't be any of his employee's. Sus. Never returning to this location ever again. I've been to places in the hood and I've never experienced any of my belongings being stolen. I go to this location in Thousand Oaks and my cup is stolen within the first 30 minutes. Worse part is the manager didn't show any sympathy. Yeah it's "just a cup" but it's limited edition and it cost me a pretty penny. read more

My daughter broke her leg here when another small child bounced in her square. I was right next to my girl watching her, and the other small child certainly meant no harm, but this place is really, really not safe and after talking to the pediatric orthopedic surgeon there doesn't really seem to be a way to make it a safe experience. We signed the waivers, so that's on us, but we will definitely not be going back. More generally, the foam pit also seems like it doesn't have enough foams in it; on a different occasion, a child threw up and the employees on duty seeemed really flustered and didn't have any protocol in place to clean it up. read more

I cancelled my membership, received an email stating "your credit card will no longer be charged" and they have charged me 2 months in a row. I have called the corporate office, which nobody ever answers, and left messages, and I have left 6 emails which nobody ever replies to. At the location, it takes forever to get a manager and only then do I only get yet another email...that nobody ever responds to. There are many trampoline parks about there so I have options. I will never go back to any of their locations or their other companies. This all happened at the Thousand Oaks location. read more

It's a fun place, and kids love it. But the blonde girl at the front desk was super pushy, trying to get me sign up for the membership to a point that made me feel uncomfortable even tho I kindly declined 3 times. It's kinda funny to see her attitude got worse and worse every time I said no read more

We love Dojo Boom but this place charges a small fortune for birthday parties! Today we show up and almost the entire lobby area is filled with a group of people. They are celebrating and eating a huge cake. I personally went up and asked them if they had just paid to have a birthday party but are now staying after to eat cake here. Their answer was, "No, we are just celebrating with cake here in the lobby. We didn't pay for a party." I then went and asked 2 employees if this is what is allowed now and they said, "Food isn't allowed in the lobby but it's fine for them to eat cake there." Wow! No one should ever pay to have a birthday party at this place ever again! It's a free for all in the lobby while you try to find a place to sit! I guess they turn a blind eye when they want to let certain people just do their own thing? This happened on Saturday, June 22, 2019 at 12:30pm. read more

Sky Zone Trampoline Park - Why pay for a birthday party here when you can just bring cake and eat it in the lobby? - Trampoline Parks Near Me - Thousand Oaks, California

Kids had fun at glow. Jumped for 2 hours, had a lot of different activities. Not too crowded. Get there early to check in. Shirts and socks are extra charge. Had a. Great time. read more

Trevor, Zack, and Nestor were super polite and made the experience 10X more fun. Definitely a fun place to go with your friends or a date. Highly recommend!! read more

This place is fantastic for parties of al kind! It can be a bit pricey yet, you don't have to worry about cleaning up afterwards. When you place your party. They provide paper plates, napkins, and cups. That's pretty cool! The place itself is HUGE! You'll want to be jumping everywhere! The music is loud and it's a great way for kids to run around and go crazy!!! read more

Our grandkids love this place. I will say it's a great facility however, in our two visits these are my observations. First visit was a weekday, kids were out of school so we went early and they had a terrific time . The place wasn't crowded so we were able to freely move around and keep,an eye on them. I will add we were inside both times and wore 'observer' wrist bands. Yesterday's adventure was different. Although we were there by 10:30 am, the place was more crowded than our initial visit. Adults were jumping and climbing along with the kids. Need more supervision. Need more employees monitoring the equipment. In one case an adult jumped over a wooden horse to the trampoline on the other side without a spotter checking for clearance. Our granddaughter was on the other side, and he came within two feet of her. The frustrating part for me was, the adult jumper did not even look. And when he got over, he kept on going. When I finally found an employee, he listened although didn't stick around nor did he advise the adult jumper of a safety issue. And on the tower jump, the first time we were there, I noticed an employee watching the kids go up, allowing one at a time. Yesterday, no one was there and it was a free for all. Sign says land on your back or butt. How many kids did I count landing feet first? Great concept. Now please hire more watchful employees before a serious accident occurs. read more

Bad bad place. They didn't let me cancel my damn membership and charged me for many months. They are not getting away with this, nuh-uh.

Fun place, my nine year old grandson loves it. They keep it safe and clean. We go enough that the membership is a good deal for us.

Today Thursday 4/11 and last Tuesday we Went to the sky zone, at 6:00 o'clock and they closed for private event... and we Today 4/11.. closed again ... 2 times in a week .. they they need to notify members in advance..we drove from Simi .. w ll cancel my membership read more

Cancelled our membership more than one week prior to the renewal date, received confirmation they had received our cancellation request and continued to be charged for months. No responses to any of the emails or phone numbers on record, if you go in person they say there's nothing they can do. Had to dispute through our credit card company and there are dozens more reviews here and on other platforms stating the same. Do NOT get a membership here. read more

bad reviews convinced me to stay away. if the staff is rude and the place is chaotic ., why would I bring my child there . plus $65 for a child and one adult for less than an hour . i also have tried calling them and they never answer the phone .. No Thanks read more

Brought my 10 year old grandson booked a time online and nowhere mentioned at least 3 of the activities are closed that my grandson was looking forward to. Sky zone should inform the guest of what is not open. read more

Super fun place for children and afults! so much to do and a great work out. I would bring my child here any time. The staff is friendly and it's a safe environment for them to play and explore. I would recommend coming and seeing the place for yourself! also to my adults out there....this is the best place to spend your weekend! Dont be shy and jump right in! they have dodgeball, basketball, a training course, and much more! read more

Well we just cancelled our membership. They have let half the jumping area now as a basketball court and my five year old has less and less she can actually do there. I was swinging her on one of the long ropes that I think you are meant to stand up in but no one else was around & I was told we could not so that. She is not old enough for the back and she certainly cannot use the new slide or basketball court. All that said, we will definitely renew our membership when she is older. This is a fantastic place now for pre-teens and teens, but the little kids have better places to play. read more

BEWARE! we went one time and were charged $150. We're told it would be the same price if we signed up for a month membership. so we did that. thinking it was just for the month of march. but then I got billed AGAIN. I called and left messages and emails and no one got back to me. When I called the 3rd time and threatened to dispute the charge I finally got an email saying the would cancel my membership in MAY. $300 later and ONE trampoline visit. Terrible customer service. read more

As I'm sitting here watching my son jump around and having a blast, I was going over all the bad reviews, I just don't see it this place is amazing. My son and I like to try different trampoline parks when ever we travel and this is by far our favorite!!! read more

It's really difficult to cancel your membership. I submitted my cancelation in writing in May of 2023 and I'm still seeing charges on my credit card statements almost one year later. I've contested the charges with my credit card company, but Sky Zone submits paperwork that says I'm still a member, despite my written attempts and their email replies that my cancelation requests are being processed. Needless to say, I haven't gotten any of my money back. This is super unprofessional at best. Seems like a racket to me! read more

We loved this place. We went 3 times in 2 weeks. My son decided to spend his 5th birthday here. Everything was great until we did the obstacle course with the slides. My son didn't want to run down the slide, and the young attendant said we could slide down on our butts instead. Great, we both went together. Not very smart looking back, as there isn't anything at the bottom to break the sudden decent. Your ankles do that for you. My son was in tears and another employee brought him some ice. I called a few days later not to complain, but to let them know they should re-evaluate this area. I wanted to speak directly to the owner, as we had talked before when I went with my workout mom friends. The person who answered demanded to know what it was about. He informed me that they had a meeting about this same issue, and said that the owner would call me back. Never heard back from him. No apology from the person I spoke to either. The issue was not that we got hurt. The issue was that their employee should not suggest this alternative way to anyone with ankles. The issue was also their lack of customer service. Fun place, but now I am staying away based on principle. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Thousand Oaks, California

I am incredibly disappointed in this Organization. We had a party here, and the team members were great except there was an issue upon paying (discrepancies about guests/ how much to pay). After spending nearly $1000.00, I was happy to receive an email asking for feedback in a survey. I filled out the survey, and it was noted I would get a response with 24 hours. It's been a week and I haven't heard anything. I can't stand when a business asks for my feedback and says they want to help but do the exact opposite. DONT ASK ME IF YOU DONT ACTUALLY CARE. Again, the team is great. But I'll take my hard earned money elsewhere from now on. read more