I came to the Pinole Sizzler yesterday with my fiancé and his parents, and for some background, I haven't been to this specific location or honestly any Sizzler in about a decade. The last time I went, I remember being pretty underwhelmed by the food, so I came this time with very low expectations and really only planned on eating from the salad bar.
We ordered the flavored lemonades, which were just okay nothing special. The salad bar, however, was **immaculate**, and I was actually very pleased with that part of the experience.
Unfortunately, the customer service is where this visit went downhill.
My fiancé and I came back to the table with our salads, and the waitress came over and checked our receipts. This really rubbed me the wrong way. If you've ever been to Sizzler, you know you pay at the counter **before** you're given your plates. This isn't a traditional buffet where you walk in, grab a stack of plates, and serve yourself as much as you want. You are given a specific plate for each person who paid, along with a cup for soup.
So when there are **two empty plates sitting directly across from me, I don't understand why my receipt needs to be checked again. I had already paid, received my plate, and was sitting at the table eating the food I paid for. I've never experienced that at Sizzler before, and it came across as very strange and unnecessary. Maybe there was an innocent reason for it, but from the customer's perspective, it felt like I was being monitored or suspected of something.
On top of that, our actual waiter never came back to check on us. We weren't asking for anything excessive, but basic table service and checking in on your customers should be expected.
Then, when someone came to clear the plates, my father-in-law made a lighthearted, completely harmless joke about her being safe from the homeless taking the food we discarded outside. She blatantly ignored him. Whether she found the joke funny or not, after he said thank you to her a simple "thank you" or acknowledgment would have been enough. Ignoring a customer who is speaking directly to you is not good customer service.
The frustrating part is that the **salad bar was actually great**. I came in willing to give Sizzler another chance after not visiting in roughly ten years, and the food itself gave me a reason to consider coming back. But the overall customer service made the experience uncomfortable.
This restaurant seriously needs to invest in some customer-service training. The little things matter. Customers shouldn't leave feeling like they're being watched, ignored, or inconvenienced for simply being there. I came in with low expectations, and while the salad bar pleasantly surprised me, the service unfortunately confirmed some of the reasons I hadn't been back in so long. read more