Take your business elsewhere! This place will stress you out and ruin your trip like they did ours! I show up, they have our dates wrong in their system by one full day and say they can't get me a car that night and I was just out of luck. I stressed that I'm 1300 miles from home and argued that I already paid and finally he says he can give me a bmw 330i when I booked for a X3! I needed AWD for where we were going but that wasn't a option anymore even though I booked 3 weeks prior... he then proceeded to force me into a X5 with a $1000 deposit vs the $500 I was told about. I told him no as he already ran my $500 deposit I locked my card and then he proceeded to force a $1000 down payment on me for the X5 then I received notification on my phone that he tried to run my card again for another $500! At this point we just wanted to get out of there and into anything we could get. So we got the 330i that was SO00O tiny and uncomfortable and worse of all it couldn't even go where we were visiting due to RWD and snow!!! It became dangerous! Never again! Be aware! 04/15/2023 read more

Booked a car with a photo and description of the car. I get there and they give me a different car with the option to upgrade the the car I originally chose. I didn't understand at first.. "it's per class, check your reservation it says that vehicle or equivalent" how is it equivalent if your charging me more for it and how are you even able to give me a different car than what I chose? Total misrepresentation I don't know how that's legal. I cancelled it obviously and went to hertz. read more

We rented a Mercedes CLA 4Matic from Denver, & it was super easy! I rented through CarRental8, so I got their prices & Zero Liability Coverage! Super quick pickup from the airport to their location, & the driver was super sweet & informative about altitude sickness & precautions. We walked right in & up to the counter! They pulled up my reservation & quickly had things going! Like usual from any rental place there was a $500 deposit/hold on my credit card, but was released the day after we returned the car! When we dropped off the car, as soon as we signed the drop off slip/phone, the shuttle driver came to us & carried our luggage to the shuttle! I was very impressed with how helpful & smooth it all was! We incurred NO HIDDEN FEES that others have complained about! I will say that I was a little disappointed with the cleanliness of the car when we got it! When you rent a car, especially a Mercedes, you expect it to be pristine! There was mud on the backseat, writing on the interior window, & just overall could have used a good detailing inside & out! I will definitely use Sixt again, & hopefully next time the car will be a bit more presentable! read more

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Sixt Rent A Car is now stooping about as low as they can go to bilk people with fees when a rental car is canceled, even if you do it within 24 hours of booking. I booked them through Travelocity and cancelled well within the 24-hour period, then Sixt told me they were charging me $100 for canceling. When Travelocity told me they couldn't talk Sixt out of the fee, I told Travelocity I would no longer use them or Sixt, because deceptive practices like that, designed purely to take advantage of customers, are lower than low. read more

the car was great...after I returned it not so much. I returned it on time, Parked in the clearly marked return location and I checked in with the security guard before dropping my keys in the box. it sat there for two days before it was processed and then I was hit with a $140 (2 day)late fee. I finally got a customer service rep on the phone and she told me I needed to email them proof of my on time delivery, before I hung up I asked if it is common to charge people for late returns when they were on time (actually early) and she said yes sometimes... I emailed my boarding passes showing my departure that day. I was then told to wait for a reply. never happened. I am unable to call anyone or receive a call back. it's been a week and I'm out $140.00...we ve got your sixt... read more

NOTHING BUT GREAT THINGS TO SAY ABOUT THIS PLACE. Very easy to figure out from the airport. Transportation service was quick and easy. The time inside checking in was a little slow but I understand they have a lot to go over. Josh J was absolutely amazing to work with. I loved his personality and we just clicked. 10/10 would go back again despite the negative comments. read more

Do not rent from this company. We arrived in Denver after dark one evening with 3 toddlers in tow. I was given a receipt with damages to the vehicle listed on the bottom, there were numerous scratches and dents listed and I was not told to inspect the vehicle in the dark parking lot. Upon returning the vehicle two days later, after only being driven on the highway and parked in a garage, the company sent me a bill for damages that they say we caused. They had photos that were taken apparently after I returned the car but no photos before the car was in my possession. Because I didn't inspect the car in the dark parking lot with three toddlers past bedtime, there is nothing I can do but pay the $500. I wish I would've paid a little extra and rented from a more reputable company that isn't trying to scam their customers in moments of weakness. **Edit- I had already spoken with the claims department prior to this post and was told there was nothing I could do. I had no questions, I was simply positive that the damage was not caused to the car during my possession but because there were no photos from before my rental period, I had no proof. I will be taking detailed photos every time I rent a car in the future and will NEVER use this company again. Absolutely despicable. read more

Irfan was really helpful and gave us many options. He thoroughly explained all of the features of the car we're renting and made the whole transaction smooth and professional. Would highly recommend read more

So: a lot of people have posted some very legitimate complaints. I knew I'd be taking a risk by going with Sixt over the more established rental car companies, but figured I had nothing to lose except my time. And, so far, it's been so good. Yeah, the shuttle from the airport took a little while longer than the Avis/Hertz/Enterprise buses. But five minutes of standing out in the cold isn't a dealbreaker. When we got to the agency, they had my reserved car and honored the price I had booked, and the folks were as nice as any rental car employees I've ever encountered. Did they try to upcharge me with an upgrade and insurance? Sure. But as long as long as you're comfortable saying "no," it's really nothing worth complaining about. The car I rented was new, clean, and runs great. And for less than the price of a Rav4 at Alamo or Budget, I got a full-size 3 row SUV. I'm sure other people have had negative experience here, and I don't mean to discount them. But I can tell you that I certainly didn't. read more

RIP OFF and FRAUD. Sixt is trying to rip me off by claiming that when I picked up my vehicle, the vehicle had a full tank of gas. The clerk, who served us indicated that the vehicle, only have half a tank, which was true. When the vehicle was returned, it had more gas in it. Yet, they claimed that the tank should have had full when it was returned. Thus, they decided to charge me $9.99 a gallon of gas. $9.00 A GALLON!!!! TO THE OWNER; YOU HAVE BEEN INFORMED ABOUT THIS AND HAVE CHOOSEN TO IGNORED IT. KNOCKING DOWN MY FUEL COST FROM $129.87 TO $78., IS STILL A RIP OFF! TIME TO INFORM THE PUBLIC OF THIS SCAM. Just received email stating that they will not refund my claim and provide no documentation or photos to back their claim. It appears that this is not the first time they have pulled this stunt, and have deceived other past customers. Matter of fact, there are many complaints on other sites of Sixt committing alleged act of fraud and deception. Looking forward to bring this matter before the courts. Maybe law enforcement need to get involved concerning various act of fraud. read more

We use the company during vacation in Denver, CO in August 2022. The company should put more effort in the customer service. 1) Confirm the final price before you come pick up your rental to avoid surprises. 2) Be sure you have correct address where to return the car! In our case it was not provided as was assumed we will remember. I tried to reach for assistance but was getting voice message:( We were very happy with the rented car, BMW 1X. The car meet our expectations. It was ready for us when we arrived. The process of paperwork was smooth. I will rent a car again from them. read more

What a sh!t organization 2 weeks ago some one in the Philippines cancelled my reservation. I called spoke to Crystal she said josh and Jacob the boss and the even the bigger boss were in Germany and she emailed them to address my problem no reply from either. I called a few more times and spoke to Crystal again and a Dylan. Both promised to have Josh and Jacob address my calls. Nothing! Most recentally Crystal was rude to me because I continue to call to have her supervisor address me. I would believe the hype this is not a good well run rental operation. Management should be relieved of their positions I suggest a different company... Sincerely Grover in Boston read more

Sixt has best cars.Service, app, and staff! 10 stars to Melvin! He is AMAZING! Will be returning many times as my son goes to college in CO and will always be asking for him! Excellent service. So much better than going third party. read more

We used Sixt to rent a car. The initial Staff was nice, after that a total disappointment. They did not have a vehicle type I requested so we took a minivan rather than wait. The van was trashed and full of garbage and half eaten food. This was when COVID precautions and cleanings should have been taken by Sixt. We drove it very little and when we returned it there was no check in- just park and go. A couple of days later we received a notice that the windshield was chipped. A month later: $122.24 loss of use $ 25.00 chip repair $. 15.00 admin fee $162.24 Total extra cost added to our rental If you are going for PRICE keep in mind they will get you on the back end. read more

Getting the car was a breeze! No issues with the car either which is the reason why I give it two stars! The problems occurred before we picked up the car and after the return. Before we picked the car up, the receptionist tried to up sell me on upgrading my vehicle. I firmly said that it wasn't necessary. She tried to tell me that I signed up for a small coupe when in fact, I had already paid up for a 4 door sedan. The then said "I'll upgrade you to a 4 door sedan for free anyway!" She was trying to make me think I paid for a coupe when I clearly paid for the sedan in the first place. This is called gaslighting. It makes you question things that you already did. Also, we never received an itemized receipt. After we dropped the car off at the end of our trip, the attendant assured us that we would receive our deposit if $200 back within 2 weeks. 2 weeks passed, no deposit refund. We called and they said we need to contact our bank. We contacted our bank and they said nothing was pending. We called Sixt back and they said "you should have received $360 back into your account. You need to send us your bank statement." I don't feel comfortable sending my bank statement to a company. We emailed corporate and they said there was no $360 that should be returned. The deposit was never charged to the account, it remains pending when you rent the car. Long story short, we never received our deposit back after we dropped the car off with a full tank and cleaned it. We never received an itemized receipt from them to confirm and verify any of the charges. This company is a scam. read more

Decided to give them a try. Bait and switch. Typical Commision driven up sell process. Booked weeks in advance and didn't get car or equivalent to what we booked. Car we were given was dirty on the outside. Hard time understanding why there were several BNW 5 series on the lot when we drove out of lot (car we booked) Also informed by staff that App doesn't work to do "speedy checkout and exact car select". Will not use again. Very poor experience. Amazed that some companies just don't get it! read more

Sixt provided the worst car rental experience I've had. Two months after renting I received a claim for a 2 inch scratch, the threats followed after that. Steer clear of this rental company. Sixt claims department never answered or returned my calls, as a result Sixt reported their claim to a collection agency. I have currently retained an attorney that is interested in organizing a class action lawsuit. Please contact me for further questions. read more

Do not rent from Sixt! I currently have a rental car from their Denver location. It has a flat tire. I have been trying all day to reach someone to have it repaired and can't get anyone on the phone. (Every time I do, they put me on hold, transfer me, and then I get disconnected.). I reached the roadside assistance number, and they told me they don't help with flat tires, they only help if my vehicle needs to be towed back to the airport. So, I am about to just get a ride back to the airport and send them an email to tell them where they can find their car. Problem, is, I still have 3 days left in my trip and im 2 hours from the airport. Terrible Update: I finally got a call from a customer service representative. He told me I could put on the spare (myself), then go to a repair shop, pay for the tire repair/replacement out of pocket, and then submit a "request" for reimbursement. Seriously. They did finally agree to send someone to fix it when I told them I'd be happy to put the spare on and then drive around on the donut for the next three days, or until it failed. Now, reading all the 1 star reviews about this company and its scams, I am fully anticipating receiving a delayed charge for some "damages" that I've caused (I haven't). Seems to be the company's MO. I thought it was strange no one did a walkthrough with us at the rental office to inspect for damages. Good thing my wife took a bunch of pics when we noticed all the scuffs and dings and scrapes. I'm sure they'll try to find something we didn't photograph. I'll post another update later if they do indeed try to falsely claim some bogus damages. read more

UPDATE, end of September: SIXT reached out and suggested I call Customer Service, and I got a verbal agreement to refund the remaining $200. However, this devolved to statements from Expedia (the vendor) that they need a written authorization from SIXT, assurance from SIXT that the online file was updated and should be visible to Expedia, and now new direction from SIXT that they can't provide a written statement and that this in fact is not their issue at all. So, we are still stuck with the expense for events we could not control. I have asked SIXT to provide a management-level point of contact since the call center staff aren't able to help (or be consistent). Still one star for now, since that's the lowest score we can give. And...FYI, we had the same issue of a weather-related cancellation in Salt Lake City with Hertz, and Expedia was able to quickly resolve that for a full refund. read more

After walking into your location and being told that the cost of a particular car was only $20 more a day and then finding out that it wasn't that cost at all I was surprised. But the salesperson never told me that there was a $1,000 hold on your credit card... Then on top of that I returned the car to have the most facetious attitude from a person that plays cognitive distance on their own mind while they make $12 -$13 an hour ripping people off. And then I got a receipt saying that the car was damaged during the 5 hours I took it out. No wonder action lawsuit against this company for falsifying information. I don't wanna talk to you guys...i told i would charge back and you refunded my money after 5 days. I will never rent from you or recommend you. read more

There were some negative reviews, and I was worried about trying. But I don't know what these other people are looking for. One thing I did notice, is that they had way more shuttle vans than the other companies. So you didn't wait for very long, and there only may be four other people in the van with you, which meant when you got back to the rental office, you would only wait in line for a few minutes if at all. A much better idea than jumping in a gigantic bus and waiting behind 40 other people to get your car. My rental process was very smooth, easy, it was a great clean vehicle and I couldn't have asked for a better experience read more

Worst rental car company. DO NOT RENT!!! I can't stress enough!!! DO NOT RENT FROM THEM. Price completely changed upon arrival. Coverages are not what they appeared to be. Deceptive, car was not as promised. You will regret your decision if you rent from SIXT mark my words! read more

Very inefficient check in process. I've rented before from Sixt and had great experiences but this location was understaffed and took an *extremely* long time to process each customer. Despite their detailed license and identity pre check in process, the check in counter was close to 15 minutes per person. It's like each customer was getting a timeshare pitch instead of just picking up a rental car. read more

Pleasant personable agent told us we could upgrade from SUV to a van for a total of $2000 for 15 days. Including additional driver and all taxes, the contract set price at $157.50 per day for 15 days. When medical emergency forced us to return car after three days, the final price of $703.45 charged $234.48 per day. Email complaints brought no reasonable explanation. Neither did two phone calls to customer "service" reps who said I couldn't have the documentation I in fact had, and who not only refused to transfer me to a supervisor, but hung up on me when I insisted. I've since contacted the Better Business Bureau for what amounts to more than $200 in overcharges. read more

Be very cautious renting with the rental car company!!! I had rented a van around 11:30PM on a Thursday night for a period of 24 hours and Anthony was very helpful at the time of check out. He clarified that we had 24 hours to bring the car back, which I returned the next day(Friday) at about 10:05 PM. Everything went smoothly and I was able to get checked in and checked out within a few minutes. I didn't start having problems until a few days later when I got an additional charge from Sixt. I reached out to their customer service department to inquiry about the additional charge. Customer service claimed that the additional charge was due to the fact that I returned it at 10:27AM on Saturday, charging us an extra 24 hours of car rental, which was not true at all. I have sent over receipts and proof of when the rental was picked up and returned. Sixt has continually denied my request as their records state a different timelime. If you decide to rent from this company, be sure to keep records and photos as proof if they have inaccurate records. read more

As a first time renter (and underaged) I was very pleased with the way SIXT-Denver handled our agreement & the car we selected. The staff was friendly, patient and generous with their time. I will definitely be using them in the future! read more

Really scummy business practices here billing for "damage". Is a shame because otherwise the experience was great and I was considering switching my loyalty to Sixt. I'm currently a Hertz President's Circle status, so they blew the opportunity for a regular user over a quick buck. I returned the car with no issues. Until MONTHS later I received a notice that I was being billed for leaky tires. The tires were totally fine, I did not even have a low tire pressure alert on the car. Apparently a slow leak in a tire that dropped it a few PSI over 4 days in the cold Colorado winter is my fault!? That is normal wear and tear. I was notified so long after that incident that my Credit Card company insurance denied the claim. I went back and forth with their claims department and they refused to budge. I have now been sent to collections, which has posted on my credit report. A collections on my credit report for 7 years over a few PSI drop in tire pressure!? Insanity. Sixt is lucky I have not yet taken legal action. read more

I booked through expedia and Beware of SIXT. They supplied me with a very scratched and marked car all noted. When returned they charged me $730. for 2 scratches they say were not there. Beware and check on line as they have class action suits on their claims practices and are very sneaky in their business!! read more

Choose another rental car company. Sixt rental car will not reimburse cancellations in advance, even in the case of state/hospital travel bans. Despite hotels, airlines and other companies acknowledging healthcare related travel bans, Sixt does not appear to care about its customers in this capacity. Speaks volumes about their customer service. Companies like budget will allow you to cancel without penalty up to 48 hrs in advance. read more

Very sad that you aren't providing customers with a full refund on pre-paid reservations. My trip was booked for April 20. Well In advanced to deserve a full refund. I am sure I am one of thousands and thousands that feel the same way. Before dealing with you, I have not encountered any company that is not willing to fully refund customers money during this pandemic. Providing a voucher to use at a later date does not help people that depend on refunds when they can not work. read more

Was nervous because we had never rented from Sixt before, and some of the reviews -- whoo-boy. But our experience was great! Especially the people. The guy who checked us out, and then, when we got there a little before 6 am, they were already working and ready for us. I'm very sorry for all the people who have had bad experiences. read more

Sixt was very easy to work with. Amazing selection of cars. Priced a little high. Super quick and easy. The real reason I'm writing this is because Elizabeth, at the Denver Airport location, was incredible. She was kind and sweet and very professional. We asked her for the local hot spots and she wrote us a list! She was so good to my wife and I. She is the reason I'll rent from Sixt again. read more

Sixt - Car Rental Near Me - Denver, Colorado

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Excellent experience. My flight had been changed and then delayed, so instead of arriving at 3:00 PM I didn't get to Denver until after 1:00 AM the following morning. Sixt was closed by then. Sitting at my departure gate I tried for over an hour to contact Sixt. One negative: they make it impossible to reach a human using published phone numbers. I had a pre-paid reservation through CarRental.com. The Sixt website told me I had to deal with CarRental.com. The CarRental site told me I had to deal with Sixt. I finally found an email address somewhere in the fine print, and sent an email letting Sixt know what had happened, and asking them to hold my reservation until at least 10:00 in the morning. Based on negative online reviews I was fully expecting a tremendous hassle when I finally arrived at the Sixt double-wide trailer office around 9:30 in the morning. Nothing could be further from the truth. I was greeted warmly at the door and did not have to wait long for an agent. Fatima was very pleasant and helpful. She not only gave me the actual phone number for the Sixt Denver location, she also upgraded my car for free out of sympathy for my travel-troubles. I did not ask for an upgrade. I took photos of the few scratches and one small but deep dent on the passenger door, and noted them on the receipt. The guard at the exit suggested that I take the car around and show a lot attendant to make sure the damage was documented. So I did, and the attendant pulled up the car on her phone and showed me they already had the damage entered. The vehicle was clean and ran well. Return was easy, and the lot attendant deleted my phone contacts and data from the on board phone app in the car for me. The bus driver, Bernard from Burundi, was very nice and a good conversationalist. So, all in all, I would have to counter some of the negative reviews. My experience was very good. read more

Caught in their damage fraud. Rented a car in Denver airport I carefully inspected car since I read all the fraudulent damage claims on a Frankfurt German board (where they are based and I went to Frankfurt but used Uber instead of renting car). There are about 268 posts about them in Frankfurt mostly about false damage claims. I have used them in other cities with good service. I just found in my junk mail file a 0ctober 10th billing for rental in mid September I turned in at Denver airport. No damage, no accidents, no comments to me when turned in car and inspected it. Now out of the blue I get a bill for $541! Front bumper damage and cracks in window they claim. From researching many review sites this seems to be a common fraud they use when no damage, inspect call on return and never suggest they see any damage just a surprise bill a month later. There customer service and pricing is great - but I will certainly never use them again and warn folks on boards about their fraud. There are many review boards from the cities they operate in that have many of these types of damage reports which folks believe are not legitimate. They seem to offer lower rental costs and make it up in profits from damage claims without any indication there is damage when car is returned. It seems they can not charge to credit card used but am not clear. If they do I may have to figure how to file a lawsuit to recover but its hard to prove a negative other than they accepted return car with no disclosure of any damage after they inspected it. read more

Sixt is a SCAM!!! DO NOT RENT FROM THIS COMPANY... SIXT SCAMMERS are charging me for a brand new wheel plus an hour and 40 minutes labor to change the wheel. I'm sure they do not pay their mechanics $135 rate they are charging me for labor. The scratch was there when I picked it up but they are still charging me for it. When I asked about doing an alloy wheel repair rather than dumping the old wheel altogether and creating more WASTE on this planet they did not even bother to answer my question. They want me to pay for this wheel and then charge the next customer for it again. BEWARE DO NOT USE THIS COMPANY, THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR THE PLANET. read more

We booked through hotwire and got this car company. We ran into an issue because of the coronavirus and can not travel at this time so we had to postpone our trip. I called hotwire who reached out to Sixt and explained the situation and they were not willing to refund or give us future credit when we are able to make the trip again. This is very disappointing. I will not deal with Sixt rent a car or Hotmail going forward. The situation is out of our control. $275 lost! Not a good company to work with. Isaac I did contact Hotwire who contacted your company and your company was not willing to work with the situation read more

Horrible customer service. Manager chose to be on her personal phone rather than assisting in the situation. If you rent from an outside source ie; Priceline, Hotwire, etc. be prepared for a high deposit. Not only that when I asked for verification that they would send this second party notice of the cancellation I was told "there's no possible way to print anything" - so how can you trust that it will actually be cancelled?? Definitely not the way I wanted to start my move to Denver but here we are ‍. Horrible. Will never rent from Sixt read more

They charged me an extra day for turning the car in 58min late. I'm not saying that I shouldn't have to pay some penalty for late return, but a full day? I'll not use them again read more

I rented a BMW SUV that had minor dings and scratches all over the vehicle including the back. Most were documented but some evidently were not. Shortly after renting the car it started pouring rain so we couldn't check the damage report well. We used the car for a few days and returned it with no damage or Issues whatsoever. A few months later, I got a notice in my email that they are trying to collect $430 for damage which I didn't create. They claim that there was a small scratch on the back of the car when I returned it that wasn't there when I rented the car. This company is a complete scam. This is evident in the pushy upselling nature of the staff. You can read about the experience that others have had with fraudulent damage claims from Sixt here: https://forum.elliott.org/threads/sixt-rental-car-and-damage-claim.5479/ Evidently this is a standard company practice at all of their locations. STAY AWAY FROM SIXT !!!!!! read more

RUN AWAY! They don't give a damn about you, your reservation, vacation, or anything else related to customer service! DOCUMENT EVERYTHING! they will try to charge you for damage that was present when you pickup. read more