Sierra was terrific! Great customer service and helped me out! I needed to activate my phoneread more

Saturday, the 17th, I had an appointment at the "Verizon" (cellular sales) store on the north side…read moreof Redmond to get my new phone. I got there, and we got started. I had an iPhone 12 Pro Max and was upgrading to the 17 Pro max...huge improvement! Mind you, my 12 was paid off. (I would hope so by now with how old it was.) I decided not to trade it in because it still works; it's just slow, and if ever I needed it, I'd have it. It was never mentioned that I had to trade it in. So, as the sales rep is transferring things over, he starts telling me that I'll have to keep my old phone activated on the account for 36 months until my new phone is paid off. It didn't sound right, but maybe because I was keeping the old phone, it made things harder, idk. He puts my old phone on a new line and gives me a new number for that device and gets my new phone set up. I then ask him directly, "So, because I'm not trading this phone in, I have to have service to it until my new phone is paid off?" "Yes, that is correct." I'm in no position to argue with someone "doing their job." I finish up at the store and go on about my day. I realized later on that he had added Verizon's device protection to both phones and the Netflix/HBO max perk even though I specifically said I don't need that and I already had a Netflix subscription. So with everything minus the taxes, I was looking at $157 a month for a brand-new phone and a burner phone I'd keep in a drawer. I vented to a few people about my experience and finally decided to call Verizon's customer support and figure out what the reason is for making me keep my old, paid-off phone activated on top of the $1600 phone I just bought. The customer service rep verbatim asked me if I was joking and said, "I'm pissed." "That's bullshit," so he knew that I got one pulled over on me and that the sales rep in the store was doing what he could to make a bonus/commission. He immediately deactivated my old phone from the account and explained everything that should have happened and what to expect with my phone bill from here on out. Just be mindful when you do go into the stores and listen to your gut because sometimes they're just as bad as car salesmen.

DO NOT bother with this location. I was having numerous problems with texts not going through; my…read morespouse has the identical iPhone and had zero issues texting the same person. The guy never once looked at my phone. Stick to using chat where they at least spent time trying to troubleshoot the problem.

Awful coverage. Then the reps& tech support blame it on lte setting. Tech support & reps wanted me…read moreto disable this setting on my phone so it could supposedly function better. I call B.S. called into speak to someone again was hung up on. No return calls. U.S. Cellular is selling high tech phones their networks cannot support. Im furious in debt over 2 grand w them and they refuse to admit their true problems with their crappy network. Dont us U.S. Cellular in Central Oregon or you will be sorry!

Great little shop that is helping my older mother with a computer upgrade and transfer of…read moreinformation. The person helping us was very nice and considerate of the need to go slow and explain the process. Price was very reasonable and fixed for the transfer. Offered remote support and malware / virus mitigation. Thank you!

Chris and Daniel are professional and timely. Communication is excellent; Chris kept me updated at…read moreevery step of my laptop repair. Pricing is very reasonable. Recommend this shop to anyone who needs computer support.

Fast, knowledgeable, convenient location, competitive pricing. One - man operation. SUPPORT LOCAL!read more

We have used this service multiple times and I've always appreciated how professional a proficient…read morehe is. I usually am tasked with all thing's tech for my elderly parents and while out of town sent them here. He stopped everything to get my mom's Visable account from her old phone transferred to the new one. The fee was nothing. He's good at what he does and a good dude to boot!

This store is so worthless…read more Every time I go in to get some help it's like I'm inconveniencing them by being a loyal paying customer. Went in to add business internet today and was told no employee in the store could assist us with getting equipment today because the "business associate" wasn't in until 11? They are lucky that their coverage is better than AT&T here in central Oregon because otherwise I don't think they would have any customers. I hope I never have to step foot in this horrible store ever again.

These people are the WORST I have ever experienced from ANY BUSINESS ever!! My phone went dead…read moreand I needed a new one. I went into the store and told them that. This little punk bi***ch immediately shows me a phone that has every stinking app there is on it. I assumed I could just use the phone as a phone. The guy says nothing else, I get back to my home and this new phone & I immediately notice my laptop & tablet settings had somehow changed. It changes the screen size on my laptop, turns off ad blockers I have, among other things. I took it back and tried to return it but the fat ugly manager was all smug and told me I couldn't return the phone because they wouldn't be able to resell it. Not to mention they said I would have to pay a $50 restocking fee. How does that make sense?? They can't resell it but they can take it back & restock it with another $50?? The phone had already cost $80! I tried to explain how challenging it was for me as an old man with dementia. I'm 65 & asked the manager how old she was just to illustrate how things get harder to understand when you get old. She looks at me & says, "I don't have to tell you any of my personal information". I have NEVER in my life had a WORST customer service experience!

They robbed me of over $500 when I needed the money to buy groceries. They charged my parents…read morecredit card and wouldn't reverse the money when it needed to go on a different card bad business if you say so myself.!!!

We are 10-Year plus Consumer Cellular Customers, who transitioned from AT&T, and recently Upgraded…read more& requested a Trade-In on one of our iPhone 14 Pro phones to iPhone 16 Pro Max, phone, of which, we have previously done multiple times via Consumer Cellular, e.g., iPhone 10 XR to iPhone 14 Pro. Their Trade-In Program Tool & Customer Service Representatives depict one Trade-In Value, however, upon placing an order for a new phone & trading in an old phone, the Trade-In Value is significantly less than expected. This Upgrade Trade-In Practice is wrong & potentially Deceptive, Fraudulent & Bait n' Switch. Given new ownership & a new management team, Go Elsewhere & Anywhere given Consumer Cellular is Not the company it once was! We forego-ed the Trade-In and have subsequently filed Complaints with the Federal Communications Commission, Federal Trade Commission & Better Business Bureau accordingly.

Johnathon was extremely friendly and very helpful in me upgrading my daughter's phone. I don't do…read morewell with technology and helped me download the T-Mobile app and walked me through every step of the process even putting in the screen protector we bought. It was a very good.l experience.

Service was extremely slow. Waited an hour. But once it got to my turn they were helpful and…read morecorrected the problem. Had just switched to them 3 days before and no service after a day. Turns out it was a faulty sim card.

Review: Experience with Paul the Computer Guy…read more I need the "E" key on my ASUS ROG laptop repaired. I was aware this might require a full keyboard replacement. I still do. I first sent an email, and a week went by without any response. After following up, I was asked for additional model information, which I immediately provided. A week later, I was told the replacement part was not available. I then found a replacement keyboard online and asked if it would work. The answer was yes, but only if a special tool was used, and they do not have this tool. Response received: "That would work, if I had the equipment to heat mold the keyboard in. Unfortunately, the keyboard is attached with melted plastic, not screws, so it requires special equipment. I would need the entire palmrest/upper case to do the repair." Communication was slow, and there was little expressed interest in completing the repair I need.. ASUS has also not been helpful. The result is that I have a 2-year-old laptop that is close to unusable because of a non-functioning "E".

Paul's office fixed the computer over lunch period in a few minutes. Returned the computer after…read morefixing problems with Google Chrome brouser and a few other things. He was very knowledgable and quick in making the needed repairs. His costs were very reasonable and service excellent. He gave good advice on how to maintain a computer.