We were very impressed with the professionalism and kindness shared by Lee. He made the stressful…read moretime of remembering passwords, transferring accounts from a dead phone that was useless as pleasant as possible. Lee was so helpful and got our new phone working. Thanks, Lee for your help. You did it all while training a new employee. He's learning from the best. Sincerely, Barb &Mike

Saturday, the 17th, I had an appointment at the "Verizon" (cellular sales) store on the north side…read moreof Redmond to get my new phone. I got there, and we got started. I had an iPhone 12 Pro Max and was upgrading to the 17 Pro max...huge improvement! Mind you, my 12 was paid off. (I would hope so by now with how old it was.) I decided not to trade it in because it still works; it's just slow, and if ever I needed it, I'd have it. It was never mentioned that I had to trade it in. So, as the sales rep is transferring things over, he starts telling me that I'll have to keep my old phone activated on the account for 36 months until my new phone is paid off. It didn't sound right, but maybe because I was keeping the old phone, it made things harder, idk. He puts my old phone on a new line and gives me a new number for that device and gets my new phone set up. I then ask him directly, "So, because I'm not trading this phone in, I have to have service to it until my new phone is paid off?" "Yes, that is correct." I'm in no position to argue with someone "doing their job." I finish up at the store and go on about my day. I realized later on that he had added Verizon's device protection to both phones and the Netflix/HBO max perk even though I specifically said I don't need that and I already had a Netflix subscription. So with everything minus the taxes, I was looking at $157 a month for a brand-new phone and a burner phone I'd keep in a drawer. I vented to a few people about my experience and finally decided to call Verizon's customer support and figure out what the reason is for making me keep my old, paid-off phone activated on top of the $1600 phone I just bought. The customer service rep verbatim asked me if I was joking and said, "I'm pissed." "That's bullshit," so he knew that I got one pulled over on me and that the sales rep in the store was doing what he could to make a bonus/commission. He immediately deactivated my old phone from the account and explained everything that should have happened and what to expect with my phone bill from here on out. Just be mindful when you do go into the stores and listen to your gut because sometimes they're just as bad as car salesmen.

NPS Wireless made purchasing a new phone easy and painless. Also, they helped me save money on my…read morebill. Awesome. Great customer service. Kim was awesome. Thanks!

I have to say, my experiences at this location have been pretty good and mainly due to a member of…read morethe team. The store is typical, stocked with the usual Game Stop items and pretty organized, nothing special here. What stands out to me is one member of the team in particular who always went above and beyond to ensure that the customer was taken care of and would be coming back to the store. I think her name is Naomi, totally failed to write it down after my last stop in before I moved away from the area but she is fresh out of HS and very mature business-wise, really loves her job and it shows. Game Stop would be wise to cultivate this one and move her into management!

This is a typical video game store that sells consoles, games, and accessories. They also buy &…read moresell used games & equipment. I went shopping here today for a Nintendo Wii after they confirmed that they had some Wii consoles in stock - which is still often sold out and hard to find. So props go to them for that. They have a fairly large selection of new & used games for all the popular consoles, as well as older consoles. I even saw some older used consoles for sale there. If I had a complaint about this location, it would be that it's a little small. They have always had customers in there when I've been there, and today it seemed especially crowded. They could definitely use a bigger space!

Thank you Michelle for helping me choose sunglasses for my boyfriend's birthday. Your knowledge in…read moreglasses made making the decision process easy! Five Star service!

Beyond impressed with the customer service provided by Michelle and staff at the old mill Bend…read morelocation. Michelle was extremely helpful and I would recommend anyone needed sunglasses to visit this store. More stores should have people like Michelle as the face and service given!!!!

my alternator went out on my truck on the way to work the manager let me in early and sold me an…read morealternator. I was able to get to work 30 minutes earlier because of this man thank you thank you thank you thank you.

I drove to Madras yesterday and got stuck up there because my battery went dead and we couldn't get…read moreit to start up. I called a few ranchers before I talk to this young man and that just didn't work out and I'm pretty happy it didn't because if they drove all the way up there and it still didn't start I would've been one sad mama!! I went over to the deli and ask people over there if there's anybody that can help me and they shake their heads no. I walked out and there is a young man sitting in his truck and I walked up to him. He had his window cracked and I said excuse me, sir do you know anything about 1990 Toyota pick ups and he smiled and he looked at me. And said, what choo got going on?" And I knew then he was going to be a help even in my devastation gloom and doom I thought the world was coming to an end overdramatizing so we spent an hour and he change the battery cable which I knew was bad because it was broke it needed to be changed. It still wouldn't start at that point. I called the tow truck. They were there in 45 minutes. I was back home by 2 o'clock feeling safe at my house I thank God for tender hearted, people who help one another. His name was Jeremy. After towing the truck back to Crooked river Ranch, my mechanic said the battery was dead; it was a new battery purchased month ago from O'Reilly's. I called O'Reillys. David said bring it in and he swiftly took care of my need by exchanging the battery and allowing my travels to be in good standing! Thank you David!! Keep up the great work! .

Absolute junk quality glasses. Waited over a week for new glasses. I left and drove about 1/2mike…read moreand immediately returned after seeing double images with this junk. I put my old glasses on quickly and returned to get my money back. Go elsewhere.

I had a great experience here recently. My experience with Costco had been merely "adequate" for…read morethe exam part of the process. I was greeted as I came in and directed towards the exam area. The exam service rep had already researched my info for my upcoming appointment which resulted in far less of the normal filling of forms. The initial intake nurse was very friendly and quickly made her way through the precursory questions. Finally, the main optician spent more than ample time explaining what she was doing and the results and indicators of a few of the tests. First time I had a clear idea of what a person might deal with if glaucoma became an issue.

Customer service is dead. I drove all the way to Bend w a gift card I accidentally scraped PIN off…read moreon. Still has a swipe stripe. I would give a one star rating, but that would be charitable. Girl in store says she cannot use it without a PIN, and I have to call customer service - asked her if she could do that, nope. If she had, she would have been instructed to use swipe stripe in back. Drove home, called customer service and they said swipe stripe on back in store would suffice! Grrrr How much fuel, inconvenience, and parking angst all for $50 when I shop there regularly. Nothing offered as a consolation. Bend is hard enough to drive through as it is, parking is a Nightmare at Old Mill, guess we need more people to move here then wonder why it's not paradise anymore.

Lilly was very nice and helpful and totally made it a pleasant and wonderful experience thank youread more