I had a great experience here recently. My experience with Costco had been merely "adequate" for the exam part of the process. I was greeted as I came in and directed towards the exam area. The exam service rep had already researched my info for my upcoming appointment which resulted in far less of the normal filling of forms. The initial intake nurse was very friendly and quickly made her way through the precursory questions. Finally, the main optician spent more than ample time explaining what she was doing and the results and indicators of a few of the tests. First time I had a clear idea of what a person might deal with if glaucoma became an issue. read more

This would have easily been a 5 star review if only they hadn't put my phone number into the computer improperly and I had gotten the text message when my glasses arrived. Instead of me waiting days after they got here and finally calling and asking if they had come in only to find out they had been in for days!!! Frustrating! However these are the best progressive glasses I have ever owned. And I have been in progressives for about 12 years. I got both sunglasses and my regular pair of progressives. The sunglasses are the easiest pair to see and read with I have ever had! They are amazing! I can't stress this enough. And the regular progressives are just as clear and easy to navigate. These truly are the best glasses I have ever owned and I have spent more than I spent on these. The last glasses from Costco I was never happy with. They were nothing like this quality!!! read more

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I have been frequenting this store since moving to Bend several years ago. The staff is welcoming and helpful. They are always looking to please, especially Elizabeth! They give me the feeling that unless I'm happy, they're not happy! I recommend making your appointment here! read more

My experience with the staff here has been superb. I had a SERIOUS MISHAP and significant delay getting my glasses from the manufacturer. Then several other issues once they got them that caused a reorder, and every single person working in this store was all over the manufacturer every day trying to get my glasses to me asap. When they finally did arrive, not only did they make 110% sure they were 115% correct and passed their QC, but they also made it right with myself. I know that normally when somebody has a delay in a product they need being delivered, that's a negative: but thanks to the staff here I still left with a positive outlook and even purchased two other pairs of frames here for my daughter: because i know if they aren't right: they'll make it right. I don't believe that healthcare or products should be fast food service, and this place is speedy with real service: they take the time they need to, to get it done right. And I appreciate that. They also have an in house doctor starting in July; which will be a large asset to the store not having to run around town to get your eyes checked also. read more

Visionworks - Eyewear & Opticians Near Me - Bend, Oregon

If I could, I would rate lower. The first thing I would say is the actual eye appointment was fine, got prescription and should have left then. As soon as you receive your prescription, run, don't walk, away and take it to another place to get your glasses made. After three weeks I still don't have the glasses, they are supposed to arrive in two more days, after four additional trips to the store (phone contact close to impossible), speaking to the manger and three other employees, being accused of not being able to read the ups site when finally given the tracking number, being told that I had been called (nope, nothing on my phone), having it blamed on everything from holidays to COVID to just "not understanding what was going on". To say this business and the people running things are a shit show is being generous. read more

The better eyeware store in town for premium prescription ware -- came here with mother today -- the store has hundreds of options all laid out on the walls and the staff have heaters for the frames to fix glasses for your face and head read more

Nice place, great people, great product. They were easy to deal with. Huge selection of frames. If you have VSP for insurance, be prepared for a pleasant surprise. Elizabeth was fantastic to work with, and Dr Goulding (Josh), could not have been more professional. Will go no where else for my eyecare needs. read more

We bought glasses here and the staff was really helpful with aiding us in selecting our frames , explaining our benefits, and helping us get everything we wanted for a reasonable price. They were also very patient and engaging with our small children. I've been coming here for the past few years and normally dread big companies but Here you get the home town vibe with the selection that comes with a bigger chain store. I'll definitely be back. read more

My first pair was too small and could not ve adjusted. They made another pair for me and I cant see clearly through them. Somthing is wrong but I'm not going back to vision works. They seem to be incompetent. I'm just going to take the loss ang go elsewhere. read more

Very Nice And Caring Employees. Very Knowledgeable And Helpful. I Love All 4 Pairs Of My Glasses Purchased Here. Thank You!

They put bifocals in my glasses, after I specifically said I DID NOT want them. Then stated I would not be able to get 1 hour service for my next (correct) pair, they would need to ship them out. After calling back again,and speaking to another person, they said if I wanted to wait another day to come in, they could do 2 hour glasses. One hand not telling the other hand what is happening. I will not recommend them, and am very disappointed in their service, or therefore lack of. read more

They were more than 45 minutes behind schedule. I showed up 15 minutes early to do paperwork that took me 3 minutes. There was only 2 other patients. Nice employees but poorly run clinic. read more

Great place to get glasses. Staff is super friendly and very helpful in picking out the right frames for me. They have a great selection of frames for men also. I enjoyed my experience there and will go back again. You read more

I just visited for the buy one get one sale that they were having and it was very worth it! All of the ladies in there were more than willing to help and guide me to find the perfect pairs of glasses for me. I had originally tried to get glasses from the place I got my eye exam done and they wanted WAY too much for what I liked. The other place told me I had to "pay for quality," however, I found the same brand and similar styles at Visionworks for a very good price! I am very pleased with the experience I had here and the service they offered! read more

I can't believe a place like this is still open in Bend. I had been meaning to write a bad review for this place and their doctor, so here it is. I moved to Bend last year and needed a new prescription for contact lenses, this place had an appointment open the next day (now I know why). Sitting in the waiting area, the women seemed very unprofessional and focused on making the biggest dollar from their patients and sales. I can overlook all that, but the doctor was the real sham. He basically took my previous contact prescription and barely did any exam. I told him I had concerns about high pressure in my eyes from past exams and asked if he could dilate my eyes to check it out, which has ALWAYS BEEN PART OF PAST EXAMS. He said "dilation will be $20 more." It was the most tacky experience from an eye doctor that I have ever experienced. I feel bad paying them for their half assed exam. Then they tried nailing me for more contacts than I wanted. Next exam I will take my business to a competent doctor. Avoid this place so it rightfully goes out of business. Sorry if that's harsh, but don't dick your patients around. read more

Terrible service the employees were dressed and stretch pants and sweatshirts very unprofessional I had my screw changed in my eyeglass arm and when I woke up in the morning it had fallen out :( so disappointed last time I was there there was a very professional sales girl and very helpful which caused me to return I will not return again read more

I came to Visionworks after the leading regional eyecare provider could not get the Rx on a pair of computer glasses right. Dr. Hinds took the time to get the distance correction right, even though we had to improvise a bit to get there. The staff at Visionworks were great to work with, as we dealt with replacing the incorrect prescription with something that worked. Only wish I would have gone to Visionworks in the first place. read more

Visionworks in Bend, Oregon does not fit with the friendly "small town" feel of the rest of Bend. I have had several experiences that just made me wonder how they stay in business with such horrible customer service policies. Most recently, I bought a "buy one get one" for a glasses special, but my daughter was unable to come down for her pair within the 30 days. They made NO effort to rectify the situation and I just had to eat the loss. Unfortunate, since it's something that I ALREADY PAID FOR, and it wasn't cheap, either. No loss to them to give it to me after the "cut-off". And no discussion to be had, either. Just, "nope, sorry". Poor form, Visionworks. Poor form. read more

I have never have written a review here for any kind of service, let alone a bad one but Dr. Guiley (spelling might be a little off) is one of the most unprofessional people I have ever dealt with. I was there to help my little brother get prescribed some glasses and he rudely asked me to leave the room because I was texting. read more

Just ordered new glasses. Found just the right frame from a huge selection and I learned about the latest options in lenses. With the current promotion, cost was less than expected. All this plus excellent service makes Visionworks my choice in eyewear. read more

I wish I could go lower then 1 star. WORST experience EVER! Their in house DR. just used an old prescription after taking my money for an exam. Then when the glasses weren't workin Visionworks wanted me to pay another $200 to redo. They just ytook my money and gave me a useless product at a premium price. Run away from this place. read more

I have no clue what these bad reviews are about! The service was absolutely excellent and efficient and they were able to fix my mom's glasses in fifteen minutes when SEVEN other places we called all told us they couldn't do anything for us. We are from out of town (Los Angeles) and didn't know what to expect from this place but were surprised happily with outstanding service. The people could not have been nicer. Absolutely wonderful place. Five stars, if not more! Thank you for the great service. read more

Poor customer service. I've visited this location on more than one occasion (just to make sure it wasn't an "off" day) and employees really make it seem like it is not a fun place to work -- which very well may be the case! There are several places to choose from in Bend (some of them not nearly as expensive) so I would definitely recommend going elsewhere. read more

I lost my glasses while vacationing in Bend with my family during the summer on the river. I called the eye doctors office that is connected to Visionworks and they were able to fit me in that day which was great because I am blind and I NEEDED to see for the rest of our vacation. The ladies working at the front desk made me feel like they really wanted to help me be seen in such short notice. When I commented on the quickness of availability they informed me that they are open seven days a week so that probably has something to do with it. I am used to booking out weeks ahead so that was kind of shocking to me that they saw me so quickly. I also asked who the majority of their clientele was being that Bend is growing at an enormous rate. The ladies said that a lot of their clientele are tourists who lose their glasses like I did or forget their contacts, especially in the summer. Overall, I was very pleased with this place. Now that I am home from summer and life calmed down a bit I wanted to give this place some appreciation for their friendliness, quickness, caring nature. read more