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    Infocus Eye Care

    4.0 (41 reviews)
    Closed Closed

    Services - Infocus Eye Care

    Eye exams

    Eye surgery

    Eye testing and diagnosis

    1 More Service

    Retinal imaging

    Infocus Eye Care Photos

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    Recommended Reviews - Infocus Eye Care

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    Photo of Adele B.
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    5 months ago

    It is the best eye care place I've ever been to. Everyone is warn, courteous and efficient.

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    10 months ago

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    1 year ago

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    1 year ago

    Lisa Jensen Optician is the Best !! She is enthusiastic and listens !! I can't say enough about her service !!

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    1 year ago

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    4 years ago

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    7 years ago

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    8 years ago

    Best eye doctor in town! The doctors are helpful and thorough and the staff is very friendly!

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    Photo of Tom G.
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    6 years ago

    The best eye care in Central Oregon. Fantastic staff!

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    Photo of J G.
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    7 years ago

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    Rachel W.

    Thanks so much, Johanna! We've loved having you as a patient!

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    6 years ago

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    7 years ago

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    Rachel W.

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    7 years ago

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    Rachel W.

    :) Hooray! Thanks, Lauren!

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    10 years ago

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    7 years ago

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    12 years ago

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    Rachel W.

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    Page 1 of 2

    Ask the Community - Infocus Eye Care

    Review Highlights - Infocus Eye Care

    Between her and Dr Lewis, they worked hard at getting the right fitting contacts for me.

    Mentioned in 6 reviews

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    Bend Ophthalmology

    Bend Ophthalmology

    (21 reviews)

    I had a great experience. Scheduling was super easy and they got me in fast. The care I had there…read moredid not seem rushed, and they answered all my questions. The staff was friendly and helpful starting with the front desk and then the eye exam followed by Dr. Stephanie Hoatson. I would definitely go back. I almost didn't go because of the previous reviews however, I had a very positive experience and I'm glad I went.

    I need cataract surgery, I had worked with Dr Dimmig at Bend Surgery Center and liked how his cases…read morewent and his skills. I called his office to make an appointment, the scheduler was very rude, she said have we seen you be for? I said yes, several years ago. (I have not lived in Bend for a few years). She said we don't have anything until November, her attitude was snotty. I went a head made an appointment because I like Dr. Dimmig. A few day later I discovered a new Doctor joined his clinic in March, so I called back thinking it might be faster to get in sooner. She again, told me the new doctor was booked out to November, Hmm, strange a new guy is booked out to November? I asked a friend to call and ask how far the doctors were scheduling out, my friend was told 3-4 months, I was with my friend when she called. It's a shame employees like her think they can represent the clinic with rudeness and lies. I managed my husband's clinic and if I had an employee behave in an undesirable way they were gone!

    Orion Eye

    Orion Eye

    (18 reviews)

    Orion Eye Care Drs. & Staff;…read more Thank you Drs. Suzanna Billinghurst & Karen Grove for the amazing surgeries covering cateracts, lens and Cornea replacement. Complete courtesy, professional service, simple instructions and follow up procedures . My vision is better than I ever remember since grade school. Like going from grainy 8mm film to High Definition . The staff from the counter to the staff assistance medical crew were fast, courteous, efficient and thorough in their responsibilities. Thank you all very much. My life is better than I imagined; Dan M.Farrow

    My concerns were disregarded and I went to an appointment at 8:30 am and was unable to see the…read moredoctor until approximately 10:20 am; nearly two hours later due to apparent "complex" situation or issues with her patient before me. Then spent about 15 mins w/me assessing "dry eye" &ignoring/not effectively "checking" the issues I waited two hours to check affecting my eyes. Doctor gaslit me & I was snickered about by staff throughout.If you want easy patients with simple, clean, dry eye issues, or if that's all you have expertise or capacity to handle, why do you have a sign on the front desk pretending you can handle complex and intimate PII re: other issues **see your front desk sign encouraging patients to talk about other issues affecting them--boasting of your "skilled nurses" working there. I did not see qualified care, or ethical treatment other than dilating my pupils. The nurse also misinterpreted all that I described to her and the doctor walked in having no clue why I was there.

    Higgins Andrew P MD

    Higgins Andrew P MD

    (5 reviews)

    Dr Higgins is rarely there as he has another office in Portland and travels frequently. This makes…read moreit hard to communicate with him and get follow up appointments. None of this was stated at first communication, only when trying to schedule follow up. I'd have preferred to know this in deciding to go there in the first place. The front office person, April, is rude and defensive and takes no responsibility for lack of transparency about this instead blaming me for being frustrated. Customer service 101 is empathize, express basic understanding, deescalate. Her defensive customer service approach is the opposite: tell you she's worked there over 6 years (so?) tell you she "doesn't know Dr Higgins schedule one day to the next", tell you it's your fault for not knowing he's got 2 offices and travels, tells you you're rude for asking questions she doesn't like and hanging up on you because she can't manage her own reactivity. Dr Higgins is great and I liked him but due to his unavailability and April's personality issues and lack of customer service skills I'd suggest avoiding this office!

    Dr. Higgins and his team are the best of the best. He was my breast cancer surgeon and I couldn't…read morehave asked for more. His office is nice, generous, welcoming, happy and very knowledgable. He always took the time to explain every procedure in depth to me. I never felt rushed, brushed off, or anything like that. He was able to fully remove my tumor and gave me the gift of being cancer-free. I miss seeing him and his team, but I know he is busy helping the patients that need him most. Lastly, his office didn't skip a beat during this pandemic. They stayed strong in their efforts to help the community around them. They are an amazing team who goes above and beyond for their patients. I would recommend Dr. Higgins to anyone looking for an extraordinary doctor.

    Infocus Eye Care - optometrists - Updated May 2026

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