I highly recommend this business. It's run very professionally and highly organized. Whitney at the front desk is always very friendly and efficient. Dr Potvin has taken care of me for the past 4 years and is excellent! She listens and works tirelessly on solving any problems that may arise. I feel very comfortable recommending this business for your eye care. read more

It is the best eye care place I've ever been to. Everyone is warn, courteous and efficient.

Dr. Sunday was professional and answered my questions. Amanda that did my measurements was very friendly, nice. Katie answered all my questions & I had a lot! She was patient, friendly & answered all of my questions. I forgot to mention Courtney who was also very helpful and did a lot of follow up with me. My only negative is the front desk could be a little friendlier. read more

Very good experience on a comprehensive and careful check of my vision. Wide selection of frames Thanks read more

Lisa Jensen Optician is the Best !! She is enthusiastic and listens !! I can't say enough about her service !!

If you have a need for medical eyecare, Infocus is an office with highly skilled medical professionals. I have been seeing doctors here for several years for a non urgent condition, they take the time and interest to track progress and give me the best diagnosis. Many other offices are solely focused on pushing products, glasses and surgeries, where this office is about the patient and medicine. It's refreshing. read more

Since my last visit back in 2017, I believe, InFocus still haven't learned abstract doctor patient relationship. You do not work against the patients, you work with the patients to maintain strong relationships. I am still beyond baffled Dr. Lewis is still in practice. He's a womanizing idiot who doesn't bothered to do extensive eye exams. He doesn't understand basic DMV vision requirements which I have repeatedly met their minimum standard..Dr Sundy made a similar content stating I should not drive based on limited vision exam completed by a technician..Don't make those type of idle threats to any patients, problem solve first before making conjecture. My other doctor did an extensive exam and states for thr past 6 years I met the driving standards. I will never ever come back to a infocus unless there is a serious dressing down by all medical Staff.. read more

From the very first engagement, to determine if I needed cataract surgery,through the pre,during,and post activities Dr.Alul and her entire team made me feel special in this event, with caring and explaining, and follow up, like I have never experienced. My wife and I are forever comitted to Infocus Eyecare for any of our sight issues. read more

I was referred by my ENT for monitoring eye health due to medication I use. At check in I was asked if I wanted a new Rx for my eyeglasses & I answered yes. A technician did a cursory check of my peripheral vision, did the refraction check for new lenses, dilated my eyes & told me it would be about 10 minutes. Dr. Sundy arrived 45 minutes later, checked my eyes and was done. I shared my concern about macular generation as my mother had it. Dr Sundy said, "Well, we'll hope it skips you," with no reassurance about my eye health with regard to this disease. To top it all off, I paid $55 for my Rx, filled my Rx and had massive headaches. I returned to my regular optometrist with the new glasses and she found that the Rx was less power and less astigmatism correction than my previous lenses. Don't waste your time or money with this office. read more

Regular eye care and cataract surgery Dr Lewis is amazingly wonderful. He's so kind and takes time to explain things so I can understand. Love him as everyone does. Dr Alul did my cataract surgery and although considered a success ...my eyesight is ruined. Before the surgery I could see things close up but distance was getting tricky. The results were not explained appropriately to me by ANYONE. Instead of not needing glasses....i can't see a darn thing without them. The near vision is gone. I can't even file my nails and so many other things without them.I needed readers everywhere and my brain was confused and I was frustrated . I was told it would be better in time but it's not. Luckily Dr Lewis who gets a 5 plus came up with a solution that works for me...with very little distance correction and a lot of close up correction.I would have been lost without his help. My eyesight will never get better only worse with these silly implants. I'd never ever had done this if things were thoroughly explained. The review for Dr Alul is barely a 3. read more

After reading other reviews, I'm not alone. My very first glasses prescription experience was terrible. It took 9 months before I could wear them without head aches. My wife also had a glasses prescription filled and bought her frames from them and they sent her home with a stripped screw and the lenses kept falling out (the office manager claimed they have excellent quality control?-Really)? When I spoke to her on the phone she never took any responsibility for anything and just blamed the providers. The reason for the call was to see if they would work with me on my bill. My insurance stated that the charge exceeds fee schedule maximum allowable or contracted/ legislated fee agreement she would not budge on the price. My wife is an RN and a Patient Advocate and negotiates with doctor's offices and hospitals all the time. The doctors in the office are good. Suport staff are not. Last January they tested my eyes for glasses again I could not see very well during the test. She was rushing through the assessment and didn't take the time to do it properly. I mentioned this to the doctor( after my eyes were dilated) and she said that she could send her in to do the test again but my eyes were dilated so that made no sense. I brought these issues up to the office manager during my call and she simply minimized my concerns claiming the issue is mechanical (the glasses), but the assessments and incorrect prescriptions were not mechanical. I say three strikes your out. Epic fail........ I would not recommend this business to anyone. It's really important to have a provider that conducts their business with expertise, compassion and integrity. Pacific Source stated that this provider overcharged for the services and the services were unacceptable. The office should work with their clients rather than treat them disrespectfully. read more

Dr. Alul and her Staff are first class all the way! I recently had my right eye operated on to remove a Cataract and place a new lens. Everything was so easy! I can see again! Can't wait to get my left eye done! read more

Dr. Alul was wonderful, she brought vision back to my eye I had lost as a child. She is very caring and listens to every concern you have. I know it's odd to say a medical procedure was a pleasurable experience, but this one was. read more

I absolutely LOVE InFocus Eye Care, but especially Dr. Alul and her expertise and compassionate care. I also appreciate the talented staff at InFocus, and appreciate their positive demeanor. I had cataract surgery done, and between Dr. Alul and the staff, this is most assuredly THE place you want to go for the best care and treatment. Cathy Bramhall read more

I've had Dr Allul do both my cataract surgeries and I trust her absolutely to check out my eyes for any issues that may come up. I have been seeing her for years now and have no complaints of her or her staff. Cudos to all of you. read more

Actually, This is Ken - Excellent eye care. Went in for cataract surgery and everything went smooth as silk from the initial consultation to surgery to follow-ups. I was comfortable thru the whole process - and not just pleased, but ecstatic with the results - mid to long-range vision is beautiful! I still use readers for reading but the improvement in clarity is phenomenal, just as they said it would be. I would (and will) recommend them to anyone absolutely. read more

I was so nervous about this whole process. The people in the office were very helpful, understanding, reassuring and absolutely professional. I went from feeling overwhelmed at the idea of someone going near my eyes to going into the surgery feeling calm. The surgeries were quick. My recoveries from both of them were uneventful. I followed the post surgery instructions and I can see so much better! My thanks to an outstanding staff and surgeon. read more

The morning after the procedure, I was amazed. Walking downstairs and being able to see my son's face clearly, individual needles on the pine trees outside - magical. The recovery has been fast and painless. My first time camping under the brilliance of the night sky, and not a blurry mess, was something I've been dreaming of. My LASIK experience was professional, patient, and personable. From answering questions to accommodating my schedule, I always felt at ease and in good hands. Dr. Alul, Rachel, and the whole staff at Infocus are rock stars. read more

This place is deceitful. We called to ask if my boyfriend's insurance covered a routine eye exam. Went in, did the exam and they sent him a large bill. After many calls and being transferred to other people it turns out they coded this exam as a "medical" eye exam as opposed to a normal eye exam. They refuse to be helpful and change the coding to where his insurance will cover it. It's unfortunate that healthcare providers take advantage of their patients. Yet another case where I have lost trust in a healthcare professional. It's the lack of integrity for me. read more

Based on my experience and other reviewers this company looks for any opportunity to gouge their customers. Prescribing costly medications and being dishonest about billing practices! Avoid unless you want to get stuck with a huge bill! read more

I went in for a routine eye exam. They informed me at the desk that my insurance would not cover the exam and it would be 150 out of pocket unless they found something to bill insurance for. No other costs were discussed. I had the exam and had no eye issues. Went to check out and they said my bill was 300! I was not prepared for that and was not informed of that number at any time before or during my exam. The bill was brought it down to 250 but I still feel this business has horrible dishonest business practices. I am really disappointed. Hope others don't get taken advantage of like I did. read more

On -call Docs refused to come in to Emergency Room for a serious eye problem. Can't think of anything much worse. Bad advice on the phone!Jeopardized my eyesight. Just Bad! Surely questions their judgement and competency! read more

Best eye doctor in town! The doctors are helpful and thorough and the staff is very friendly!

The best eye care in Central Oregon. Fantastic staff!

I had an absolute 5 plus star experience at In Focus! I had lasik eye surgery back in December. The entire process leading up to it, the surgery itself and the treatment after has been amazing. Dr Alul and her help Racheal were professional and very caring. Staff as a whole were very friendly. Of course getting surgery is scary but the staff put me at ease and were so reassuring I felt good going into it. A month after my surgery I went to Mexico and then to Thailand. Traveling was a breeze not having to worry about my contacts and dirty hands/water. The flight to Thailand was 24hours and would have been awful if I'd been in contacts deals with taking them in and out. I can go to sleep whenever I feel like it and open my eyes in the water not worried about contacts!!! It's a freedom I never could have dreamed for! Thank you to In focus. read more

"Like going from VHS to 4k" This was my way to describe the difference I had just a day after my LASIK procedure at InFocus. I don't know where to start - was it Heather at the front being so kind and accommodating from the moment I walked in? Or was it Kylie & all the other assistants who made each and every visit friendly, amiable and (oddly enough) fun? Perhaps, it was Rachel, who was the best coordinator for my procedure that I could have ever asked for. She not only became my point of contact for all questions and concerns regarding the procedure, but she became a source of comfort and familiarity whenever the anxiety of shooting a laser into my eye started to cause discomfort. Patricia was definitely the deciding factor that brought the procedure full circle. Not only an unparalleled expert in her field - but always had a friendly and confident demeanor and an honest conversation with me regarding expectations, post-procedure discomfort, etc. You wouldn't go to a discount heart-surgeon, so why would you be any different when it comes to your eyes? I have friends who have gone "Groupon shopping" for Lasik and I can tell you first-hand, what you pay is what you get. At Infocus, I had 3 pre-appointments where three different assistants took all the same measurements. This way, as I understand it, there's minimal chances for anything unexpected to occur and to deliver the best results possible for their patients. The procedure itself was over in a breeze. Slight discomfort (obviously, I mean - it is a little overwhelming having anything done to the windows to your soul) but Mrs. Buehler and Rachel made the whole experience pleasant and I was at home, 10 toes up in a valium-induced euphoria in no time. The next day, I saw colors and definition that I never even saw with glasses. Now I can see 20/15. WILD! Anyways, can't thank the team enough for a truly remarkable experience. read more

Dr. Elizabeth Potvin is a warm and caring doctor who is excited about the opportunities and care she can offer her patients. She recommended Lipiflow and it has been incredibly effective for my dry eyes. The whole staff is very nice and very professional. The office is very clean and modern. read more

I am so happy with the results of my recent LASIK surgery - the improvement in my vision has been amazing! Dr. Alul, Rachel and the rest of the team made the whole process easy and approachable, and provided support before during and after the procedure to ensure I had the best possible outcome. read more

I had cataract surgery on both eyes by Dr. Patricia Buhler at In Focus eyecare. I give the entire practice my highest recommendation. Every single person that I interacted with at their practice were professional, caring, kind and extremely helpful. Dr. Lewis, Optometrist, has great patient manner and is extremely good at his job. Courtney, the surgery scheduler, made sure I had ALL the infomation I needed throughout the process. If you need eyecare, you can depend on them to deliver the best experience you could hope for. read more

I recently had cataract surgery on both eyes and 3 follow up procedures on 1 eye from Dr. Patricia Buehler. I am happy to give Dr. Buehler and her staff top rating for my experience at Bend Surgery Center and Infocus Eye Care Center. The entire staff was always helpful, prompt, efficient, caring and very professional. Good Going Group!! Hopefully I will not need any more follow up, but if I do, I know Dr. Buehler and her staff will take good care of me. It's wonderful to see through "young eyes" again. Barb Newby read more

In focus Eye care is amazing! Dr Potvin changed my life. It sounds dramatic, but it's actually the truth. Between her and Dr Lewis, they worked hard at getting the right fitting contacts for me. I visited the office at least 10 times, and they tweaked the prescription each time, finally find the right fit. My vision, in contacts, has been blurry for the last 2 years! My headaches are no more!! Thank you dr Potvic! read more

I am very happy with the results of my LASIK surgery and the care and professionalism of Dr. Alul and her staff. This office was recommended to me by a few of their former patients and I would wholeheartedly do the same to anyone. Their system of consultation, pre-procedure preparation, procedure and post-procedure follow-up seems very refined and effective. They were efficient with my time and did a fantastic job. I only wish I'd done this years ago. read more

All I can say is thank you to the staff and doctors at infocus! Ive been in coke bottle glasses for 15+ years and a week ago I went in for laser eye surgery. Now I'm glasses free, I have 20/10 vision and I couldn't be happier.  The staff was kind and helpful,  the doctors were knowledgeable and really good at explaining what was going on and why. I recommend them to anyone looking for a good total eye care center. read more

If you want amazing customer service, fantastic results and caring staff this is your place. My LASIK is a dream-come-true and I can't believe I waited this long! Highly, highly recommend!!! read more

New update. Infocus is very helpful and understanding. Poeple get frustrated when they can't see and over react. My bad . U all have been great . Can't wait to see. Thank u for all u h. read more

Dr. Buehler performed LASIK on me in 2017 and I was happy with all aspects of the pre and post-operative care that I received from the staff at In Focus. My care coordinator Rachel was fantastic and very thorough in explaining everything before and after. read more

I am writing this review of Infocus Eye Care in Bend, OR on behalf of my 90 yr old Mom, who is a patient of Dr. Winter Lewis. Dr. Lewis prescribed my Mom a very expensive brand name eye drop medication when a dramatically less expensive generic was available, sticking my Mom with a $261.00 co-pay. My Mom called Infocus to find out the reason such an expensive medication was prescribed and somehow the conversation became about my Mom needing to bring in what eye drops she was currently using, when it would be quite easy to simply look up her chart to see what Dr. Lewis prescribed. Not to mention, this has nothing to do with the cost of the medication! My Mom is also currently recovering from a broken femur, uses a walker, does not drive (nor does my Dad). Dr Lewis and his staff are well aware of this. It would be very difficult for my Mom to make a special trip to their office just to go over what eye drops she is using. My Mom was not informed of the high cost of this medication during her visit with Dr. Lewis before he prescribed it. He gave my Mom a sample size of the brand name med to try initially and during a follow-up visit was pleased with the results so he went ahead and prescribed the same full size medication, again without mentioning the high cost. I called Infocus myself to attempt to find out the reason such an expensive medication was prescribed and was told by Tana, the office administrator, that Dr. Lewis would not know how much my Mom's insurance would cover. Well anyone who has ever been seen by a doctor knows that brand name medications are always more expensive than generic. I checked with the pharmacist and was told the generic for this particular eye drop med was comparable and equally effective as the brand name med. As I was speaking with Tana, somehow the conversation went down the rabbit hole and we were suddenly talking about a med my Mom was not currently using, which again Dr. Lewis would know from his office visit with her. Needless to say, I got nowhere with Tana in attempting to resolve this situation. My Husband spent countless hours on the phone with the mail order pharmacy trying to get the whole mess straightened out. (To add insult to injury, the order was not filled properly.) I did not, nor did my Mom, appreciate the condescending and unhelpful way my Mom was treated, especially at 90 yrs old! I am 50 and the conversation with Tana at Infocus was completely about deflecting blame away from Dr. Lewis and not taking responsibility for Infocus Eye Care's actions and deceptive business practices. By the way, Mom's insurance covered approximately $400 of this eye drop medication! Based on this experience, my Mom will be finding another eye care doctor in Bend. read more

On the good side, I had a fantastic experience with Dr Alul. However, before meeting with her I had a standard eye exam. While the woman doing it was quite nice, I have never experienced so many problems/errors in an eye exam EVER. I would be willing to guess that was her first week/day ever doing exams. She had trouble using the equipment. She got very confused (wrong) between my right/left eye (which one is dominate, used for reading). I have zero confidence in the optical prescription written for me and will likely have to go elsewhere and pay again for another exam to get it right. It really was an unfortunate waste of time for the exam portion. read more

A positive experience with friendly and professional office staff. My interactions with the optics department, specifically Sandi Harrington, was extremely positive as she worked diligently to correct a mistake that had taken place prior. She went the extra mile to help me attain eyewear that I could use on a trip scheduled out of state and before my corrected lenses could be returned to me. It took multiple calls to the lab and brainstorming with her techs in order to get something that would work for me at least as a temporary fit. She maintained a professional attitude; never loosing patience and persevered up to the last hour making it possible for me to attend an important conference I otherwise would have had to cancel. It's one thing when everything goes perfectly, but when a mistake is made it's been my experience that that is when true colors are shown. This team did all they could to make things right, keep it professional and as pleasant as possible for me. A satisfied customer. read more

I can't say enough wonderful things about Dr. Alul and her amazing staff at InFocus. She came highly recommended by my regular eye doctor, and did not disappoint in any way. I had refused to even consider LASIK in the past, despite a contact prescription of -8.75, because the thought of a laser in my eye was in no way appealing. However, an eye infection related to over-wearing my contacts prompted me to at least consider it... Dr. Alul and her LASIK coordinator, Rachel, quickly eased all my fears and made the process so easy and comfortable (including setting up financing at 0% interest), that I took the plunge. My vision is now a crystal clear 20/15, and I can't get over the miraculous feeling of being able to see without support. Thank you so much, Dr. Alul, Rachel, and all the rest of the staff at InFocus! read more