I needed 2 appointments to complete my initial exam. The Dr. Was running late but they failed to…read morelet me know as I sat there. I paid for one contact. I never heard back and finally called and was told the contact was there.....almost on? month later. I went to pick up and was told I needed to pay the balance. I had already paid but was told I still owe $5. They explained they had gone through changes in the office and the price may have gone up! REALLY poor customer service Would never return

My experience with Riverbend Eye Care has been for optical services. Both for purchasing eyeglass…read moreframes and having eyeglasses made last year and prescription lens sunglasses this week. Had I posted a review based solely on last year's experience it would have been "AOK". But this year it's a big four star "yay!". Here's the summary of my experience and number 6 in the following list is why the rating moved up! 1. Convenient location with ample parking in a private lot. 2. Extremely friendly and helpful front desk staff. 3. Bright and welcoming office and optical display space. (Although small and so a tad cramped when you're trying to look at frames.) 4. Good selection of frames for men and women with mid range to upper range brand options including Helium, ProDesign, Vera Wang, Coach, Nicole Miller, Mykita plus many more. None of these are inexpensive brands but the prices here are fair and competitive for what they are. I was delighted by the price of the Nicole Miller sun-glass frames I chose, which were nearly $50 less than I expected! 5. They offered to deduct 10% off the total cost of my glasses, without me asking, given I do not bill insurance for them. 6. .A big improvement in optician staff service this year over last. This last point deserves explanation. The optician last year seemed competent but over stretched and always "on the run" frantically busy. Were it not for one of the uber helpful front desk staff who stepped in (and I think is now an optical staff technician) to help with selection and follow up, I probably would have walked out with the sale to Riverbend lost both that time and for return business. But, the glasses were well made. Which is one of the things that led me back in this year when I was looking for sunglasses. The other being "hip" but affordable style options. I found that this year, there are two new folks as optical staff at Riverbend. Knowledgeable about product inventory, skilled to help select the best frame for a customer's face and budget as well as in lens technology options. And perhaps most important, skilled at getting the right fit of the glasses for great vision. I could happily recommend Riverbend for glasses just for the experience of working with the opticians these days. I am happy to say there are other things - see list above - to add to the "I'm a fan" experience to recommend Riverbend for optical needs. My hubby will need new glasses soon and based on my experience, Riverbend will be his new "go to" place.

Without a doubt, Elemental Eyecare is the best! She is not for kids only:) I am in my 60's and have…read morehad numerous eye issues, and am not an easy person to fit for lenses!Dr. Marshall is incredibly skilled and knowledgeable, and is precise in making sure you receive a spot on prescription. My daughter in college was unable to get a proper contact lens fit due to her stigmatism until coming to Elemental Eyecare. My youngest, with no eye issues at all sees Dr. Marshall as well for her yearly exams, it is reassuring to know if any concerns arise, they won't be missed.

I should have written this 18 months ago when we first found Elemental Eyecare. My daughter was 11…read moreand had been mature enough and ready to start wearing contacts for a few years. We had called everywhere and most other doctors would not even consider it. Dr. Amanda was meticulous in getting her into just the right prescription and making sure she was completely comfortable and confident in lenses. We have been back a few times for check-ins and check-ups and the office is always clean and incredibly efficient. A+ for this business

Don't let one glowing review fool you. I am very disappointed in this practice. I really liked…read morethe doctor and the location and was excited for the new contact lenses. However the lenses I got from them are not usable. There was some minimal back and forth with the assistant on the phone, a voice mail I never received, but the doctor never got back to me personally. The last straw was being told it has been too long and the manufacturer warranty expired and too bad for me. That's not what I call acceptable customer service. There was no attempt to reconcile the situation, no meet me half way...Booo!!

They scratched both lenses of my glasses during my first & last exam and wouldn't own up to the…read moreobvious fact that they were responsible for the damage. Instead of doing the right thing and replacing them they said it couldn't have been them. Super sketchy indeed.

Exceptional Service …read more... Great Medical Care ... Fair pricing and nice inventory of glasses. My contact lens fitting was terrific and years later they still are my favorite Eyecare shop, no matter where I am in the world.

Got a next day appointment, seen on time, pleasant and professional interactions, was referred to…read moresame day optician even tho they also do glasses. I am a health care professional, and give Alpine Eyecarefull marks in all categories. Will happily return.

My family has been coming here for about 5years. The optometrists are full-blown eye nerds -- like,…read morepassionately excited about corneas with the kind of intensity that would feel concerning if they weren't so damn professional.. You can tell they absolutely love what they do and take real pride in it. They actually look happy to show up to work, which in 2025 feels rarer than a parking spot at Costco on a Saturday. You never feel like a number here; everyone is genuinely kind and all smiles. Insurance has always been super transparent, which I appreciate -- though, to be fair, I always bring it up immediately because I am who I am and I need to know exactly what's getting billed where. Now, despite their incredible appointment reminder system, I still managed to forget my appointment this morning. In my defense, I've been hauling my kid here weekly while she tests out different contacts for her uniquely dramatic astigmatism, so I assumed all the reminders were for her. Plot twist: they were not. They called me ten minutes after I was supposed to be there, and somehow I sweet-talked my way into being seen if I could get there in 10 minutes -- which was nothing short of a miracle given they're often booked out 4-5 months for routine exams. Would 100% recommend. Just... maybe don't ignore the reminders.

hidden fees and exorbitant pricing despite vision insurance…read more no itemized receipt provided which further obfuscated the over-charging. would not recommend at all

The actual providers in this clinic are inept. They do not listen, they have prescribed contacts…read moreand glasses that are the INCORRECT prescription TWICE! I was told I did the eye exam wrong! How the hell can you do that?! TWICE! I cannot see with the contacts or the glasses I spent hundreds and hundreds of dollars on. When I called to speak with Dr Coffman regarding my experience, he was dismissive, argumentative and combative. I also believe he flat out lied to me about an appt I had with a cataract dr that said I didn't need to be seen for cataracts. No treatable evidence. DONT GO HERE!

I had a similar experience to what others have mentioned. The service from the doctors and staff…read moreduring my appointment was wonderful -- friendly, professional, and thorough. However, the experience changed once I reached the desk to pay and or order glasses. The person at the check out desk was very dismissive and told me I had no coverage for glasses. When I politely explained that I was certain my plan included coverage, she insisted I was wrong and doubled down on her claim. After leaving, I called the billing department to verify -- and they confirmed that I did in fact have coverage. The entire situation was unnecessarily frustrating. It could have been resolved easily with a bit more professionalism and a willingness to double-check before dismissing the patient. It's unfortunate because the rest of the staff provided excellent care

I was a new patient in the Bend office today and want to share my experience. Overall, it was an…read moreexcellent experience. Scheduling an appointment was fast and efficient. The office space is nice with a large selection of eyewear. All of the staff and the doctor were friendly and professional. The office seemed to have the latest technology in equipment for the exam. And I left with the feeling that I need to post here to let other people know about this location.

I rushed in the door 8 minutes late because I was giving someone CPR at the end of my nursing…read moreshift, my patient survived. The office refused to see me because I was late. I was promised there was no cancellation fee, and then I got a letter from a collections agency seeking my cancellation fee. Not even a call or a letter from the office, they sent me straight to collections. I will never pay it. What if that was a family member of someone that worked there? When do healthcare workers give healthcare workers some grace? Certainly not in the wake of life saving efforts... So much of what is wrong in healthcare can be found here and I can not support them.

I've went to Summit at least 5 times over the years and every time the staff is so wonderful. I was…read morea patient of the Dr Fee years ago. Dr Hardy is nice and I feel like everyone there takes their time with patients and works to give them the best service. Thank you!!

Super snooty receptionists and a DR who kept checking his watch waiting on them to pull up new…read moreinsurance on the computer (we have been customers for years...). Wasted my time coming in when they could have checked that they didn't take my new insurance UPON BOOKING MY APPOINTMENT. Dr. Fee NEVER had such rude staff. Even if I get insurance that Summit accepts, I won't go back due to their arrogance.

It is the best eye care place I've ever been to. Everyone is warn, courteous and efficient.read more

Dr. Sunday was professional and answered my questions. Amanda that did my measurements was very…read morefriendly, nice. Katie answered all my questions & I had a lot! She was patient, friendly & answered all of my questions. I forgot to mention Courtney who was also very helpful and did a lot of follow up with me. My only negative is the front desk could be a little friendlier.