1. Sierra

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    Surprise, AZ

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    Sierra

    4.0 (1 review)
    Closed • Closed

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    8 months ago

    Helpful 2
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    Ross Dress for Less

    Ross Dress for Less

    (40 reviews)

    $

    The older woman here (working on a Wednesday) is incredibly rude. Marley, a new employee, was very…read morenice. However, the old woman was so rude that I took my shopping elsewhere- when I was just looking for help finding a price tag, she had an attitude and made me feel unwelcomed. Not kind. Not friendly. Definitely shouldn't be working in retail. Felt like I was dealing with a person on a power trip at a Ross.

    No one can see the eyes of another person, but every time I go into the Ross department store I'm…read morebeing followed around. The manager, followed me from the back to the front until I checked out. I'm the type of person that know what I wanna go and get and come on out I had my two little granddaughters with me and it was a hot mess. I just didn't say anything, but this is my second time being followed when I stepped into that store. When I checkout, he was standing at the checkout counter, giving me a really bad look as if I was stealing after I checked out and completed my transactions I stood there to see his reaction then he walked away. He didn't say anything to me, kept staring at me until I said hello and he still didn't respond back so been followed around the store it's not once but twice I've been in that store and I will never step another foot in . He being Hispanic and I'm being black he should know the uncomfortable feeling roll the video. I hope and pray that no one I mean no one experiences thIS horrible EXPERIENCE REGARDLESS OF RACE, RELIGION OR SEX. BIG FACTS

    Kohl's

    Kohl's

    (41 reviews)

    $$

    This Kohl's location is the second busiest location in Arizona. (Based on sales.) That being said,…read morethe store was not super busy on a weekday morning. The Amazon returns line was the busiest part of the store. That line did keep moving. An Amazon return, and needing to be in the area was what brought us to this location. Arriving at opening, aisles were neat and orderly. In season items were well stocked. Plenty of carts were available. Fitting rooms are open. Sign up for the Kohl's rewards program to receive percent off coupons, rewards points and birthday coupons.

    Buyer beware of this business. They had a long standing 180 return policy which they quietly…read morechanged to 90 days without alerting customers and without printing this policy on receipt. They claim that customer satisfaction is their top priority which is the farthest thing from the truth. I tried to return a new item with tags still attached just outside of 90 days not knowing about their changed policy & was greeted with a rude clerk who refused to even give a store credit & stated there was nothing they can do. I also filed a complaint via Better Business Bureau & company responded with "they really don't care & it is my responsibility to look at policy at the register or website." I feel this is very unfair considering their long standing 180 day return policy & not printing their new policy on the receipt. I was a loyal customer but will now take my business elsewhere as this company in my opinion is very deceptive & obviously does not value loyal customers.

    Sierra - deptstores - Updated October 2026

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