I had an envelope accidentally mis-sorted into my PO box, and when I stopped in to drop off some…read moreFedEx envelopes, I asked if I could just place it back in the mail to be re-sorted and delivered correctly. I was told that because of the carrier it originated from, it couldn't simply be dropped back in for re-delivery. That's when Sunny stepped in. Even though it wasn't something they typically handle, Sunny offered to help by creating a new label and getting it back into the system to make sure it reached the right recipient. It appeared to be something urgent for a law firm, so that extra effort really meant a lot. I truly appreciate those small acts of kindness especially when you're unfamiliar with the process. Sunny went above and beyond, and it's a great reminder of why we should continue supporting small businesses like this.

I had a rude experience with The Document People in the same plaza trying to get a simple notary…read more When I came here the Owner and lady behind the counter was super helpful and quick. I forgot to ask for a copy of my receipt when I left, so I called and the lady immediately emailed it over. I would highly recommend this place.

I use this location to drop off returns all the time. They are always friendly, welcoming and…read morehelpful. Highly recommended

I have used this Postal Annex numerous times to ship packages. They have always been pleasant and…read morepolite. Sometimes they are pretty busy and may need more employees, but I have absolutely no complaints about the service that I have received in the Oceanside location when I have sent out UPS shipments.

This BS POS place think they're cute and funny! Not only are they working with Uhual too scam…read morecustomers, they can't even get their charges right! WARNING DO NOT GIVE THEM YOUR CREDIT CARD INFO! Pay in cash! I used the Uhual less than 12hrs, was told to drop off at Postal Annex! This broke establishment proceeds to call me and ask where the truck is, you guys must do this often! I moved one damn couch and had no reason to keep it for days. They're claiming I had it for days bc their flawed system. After payment with my Apple Card! I cancelled that card with the quicks bc I could just tell something was weird. They changed my drop off for the truck at the last minute and told me to drop it off at Postal Annex. It was 10, are they open! So, I left it there with the keys with the other trucks that were their. If you go at night you will see many trucks and most probably have the keys inside. It's been over a month and they're still charging and it's all random amounts too

Open till 5:30!! Completely reasonable with it being Covid…read more I showed up at 5:25 just to drop off two packages, and the closer turned me away saying she was closed. She pointed at her annex hours and I showed her my iPhone that read ( 5:22 pm)and told her it wasn't even 5:30 PM and she exclaimed that she was going by the watch in her store. She was reasonably enough to take my packages but she immediately said "BYE have a nice evening". Didn't even give me a receipt. What watch do you think Customers are gonna go by? The store watch that no one can visibly see, or the actual time on the cell phone/watch? Very rude

This review is written with an overwhelming amount of gratitude…read more I recently relocated my remaining personal belongings from California to my home in the New England area, and several of the pieces I entrusted to this UPS Store were absolutely irreplaceable, not necessarily because of their monetary value, but because of the memories and chapters of my life they represent. Among them were a religious framed portrait that has been with me for over 20 years, my framed master's degree from the University of Southern California, and my US Navy SEAL retirement plaque and display. I also entrusted them with other meaningful pieces that have traveled with me through different stages of my life. Every single item arrived beautifully packed, completely intact, and without damage. What touched me most was the care that went into the packing. As I opened each shipment at my new home, I found myself crying tears of joy. These weren't simply pictures, plaques, frames, and memorabilia coming out of boxes. They were strong, loving, painful, beautiful, and intense memories coming home. My USC degree represents far more to me than an education. I earned it while caregiving for my mother, traveling between San Diego and Los Angeles, taking her to medical appointments, managing her care, navigating tremendous challenges in my personal life, and continuing my education through all of it. That framed degree arrived without so much as a scratch. My religious portrait arrived equally perfect. And today, I opened the final shipment containing my USC/Navy retirement display. Once again: perfect. There is a tremendous difference between simply shipping someone's property and understanding that you have been entrusted with pieces of someone's life. I felt that difference in every box I opened. To everyone who helped pack and ship these belongings: thank you. Thank you for your professionalism, but even more importantly, thank you for the care you showed my belongings when I could no longer personally protect them on their journey across the country. Everything has arrived safely. Everything has arrived intact. And finally, I feel like I'm home. With heartfelt gratitude

I had an extremely unpleasant experience with Jeff, the store manager. I was the first customer in…read morethe store at around 7:30 am this morning and from the moment I arrived, he was rude and dismissive. I calmly explained my situation to him, but instead of listening or trying to help, he essentially told me to be quiet, saying, "I've worked here for 20 years. Let me do my job." I was honestly taken aback by the way he spoke to me. I was just explaining my situation. To make matters worse, I was never given a receipt or any confirmation that my transaction/request had actually been completed. I left the store frustrated and unhappy, unsure of whether my issue had even been properly handled. Unfortunately, this does not seem to be an isolated incident. I have witnessed Jeff being rude to other customers as well. I'm a regular at that UPS store. A store manager should be someone who knows how to communicate respectfully and professionally with customers. Based on my experience, Jeff does not demonstrate those qualities. I strongly believe management should address his behavior and seriously consider whether he is the right person to be representing the store. Customers deserve to be treated with courtesy and respect, regardless of how busy or frustrated an employee may be.

Mike looked after me, he was very helpful, I am very pleased with the service…read more Beverly

This review is for Otoo... I walked in with a box of clothes I needed to return to Stitch Fix…read more Unfortunately for me, when I was opening up the box when I received it, I used scissors. And I ended up slicing a 3" portion at the side of the bag. In the most vital area. So I walked in with the box it came with and the sliced bag. And without hesitation, Otoo offered to tape it up for me and he packed it for me. And I walked away with the receipt, in no less than 4 minutes. I was also greeted almost immediately when I walked to the counter. An all around excellent experience! Thanks Otoo!

Good experience with using their notary service, employees were all friendly and the process was…read morefast. I didn't get the blonde lady's name but she seemed like the owner. If you have kids she has a box of stickers for them! Apparently she also sorts through all of them to make sure they're appropriate. I think that's super thoughtful and a bonus compared to other UPS branches so worth a mention!

Molly was a Gem!! She went above and beyond to help me this morning all while having a line and…read morehelping a gentleman bring in a van of packages. She was patient and went the extra mile to help me print my documents! Thank you, Molly for being awesome!

Wonderful customer service and convenient location. I go there often. They have stamps and you can…read moremail packages and return Amazon purchases.

Postal annex on E. Valley Parkway, ESCONDIDO. The people were extremely helpful. They were able to…read morehelp me get my birth certificate downloaded I was very amazed with their expertise. I recommend them Sandra Nelson.

I have come here several times and have also brought my mom. Tuuaga is amazing--she is patient,…read morefriendly, and always so helpful in figuring out the best options for shipping. On one visit, she helped me with passport photos, and on another, I needed notary services. Again, she was incredibly helpful and made the entire process easy. Tip: make an appointment for notary services! I've also been here a few other times, and even when there is a line out the door, Tuuaga handles everything calmly and efficiently. She provides excellent customer service every time, and I really appreciate her patience and willingness to help. Highly recommend!

The UPS Store I…read moreusually go there to drop off packages, and I've been a customer for many years because it's close to my home. A few years ago, I felt that the employees were a bit rude. I was even nervous about going there if I didn't follow the exact steps for dropping off a package, even though I was a regular customer. Now it's different. The staff are much nicer. The current employees are very friendly, kind, and extremely helpful to customers. All of the employees are kind,not just one person in particular. I truly appreciate this positive change

We come to this UPS store all the time with Amazon returns and they are always super friendly and…read moreget everything taken care of. They have mailboxes in here as well. Conveniently right off the 5 at Oside Blvd.

Great service, the people who work here are fun, kind and they actually care and what to help you…read more They're tucked away in the plaza but they're really convenient and cheap for prints I'd recommend coming to this one because the staff is kind

Joey is the town staple, knows the business in and out, great guy, we all know him. He once helped…read moreme mail a huge metal statue to a museum in Texas and they were precise with the directions, he's awesome, we love you Joey

Outstanding service. I setup a mailbox in less than 10 minutes. Love that I have access 24/7. Good…read morelocation. I love a place where they know you by name. Nice touch! Friendly.