This review is about takeout orders.
Between 2019 to mid 2022 they would've been 4 stars.
When we moved to the area in 2019, Siam Ginger was our go-to for my thai cravings. I've never dined in, I usually do pickup orders since I live within walking distance. Their pad thai is our most frequently ordered item, other than that we get their spring rolls, crab rangoons, pineapple/ mango / somerville fried rice, the curries, drunken noodles, chicken noodle soup and wonton soup.
I understand that the pandemic affected a lot of businesses to increase prices although during this time it peeved me to collect a new takeout menu to order from them later that same week to get a total that is more than what's calculated from the menu I got (and yes I factored in the tax). You can say that's a personal issue, but I collected another takeout menu upon pick up of my order and the prices were the same as my previous menu from earlier that week, why have them on display if they don't reflect your current prices??
So I started ordering online because the prices reflected were kept up-to-date. This was going fine till it became a REQUIREMENT to tip before you can check out an online order for pick up. Why am I tipping before I even get to experience anything? I haven't communicated with a person yet, which 8/10 times they're not very friendly when you go to pick up your order. I haven't seen nor tasted the food that I have ordered yet to know if it is up to par with the standards they've set for me because there have been times were the food isn't up to par but I'll try them again soon after and there back up to par. Anyways, let me not get into my views on the entitled tipping culture in this country..
I had taken a break from them for a few months and fast forward to March 2023 I decided to order a pad thai one day because I was craving it. When I took the container of pad thai out the bag I was confused if the container was always this size, it seemed a bit smaller than usual. I keep a collection of take out containers as extra tupperware which most are collected from Siam Ginger. So for comparison I took out one of the containers from a past order and they were not the same size.. So not only has the prices gone up, they've reduced size of the containers thus reducing the serving sizes!!! I used to be able to get 3 servings out of their pad thai, now it's about 1.25 servings (for myself only).
Now we're in Jan 2024, with the last order being in March. My husband felt for a wonton soup and got it from here. It costed $7.50 with tax for it, understandable that it cost more now than it did the last time we ordered a wonton soup BUT they've reduced the container size for that as well!! It used to be an 18oz container which is filled to about 14-15oz line. Last night he received a 16oz container and it was only filled barely the 10oz line !! I'm surprised the wonton count was still 3 instead of 2, I wouldn't be surprised if those were smaller pieces than before! I should have taken a photo of it.
If the food remained the same quantity and the prices went up I'd be very understanding but to increase the prices and reduce the serving size is absolutely upsetting, it's dishonourable! read more