Pickup for transport TO the airport was GREAT!! On time and great communication for my ride to the airport. BUT, I had prepaid and reserved a week ahead for pickup from the airport to go home. I received email and text reminding me of my reservation, but when I went to check in to let them know I was ready for pickup, I got no response and they ultimately no-showed. I had to call the dispatcher to figure out where my ride was 15 minutes after the reservation time. They said the driver was experiencing "technical issues" and couldn't make it to pick me up and I would have to find other transportation. It was 10:30pm on NYE, in the cold rain, waiting for 30 minutes for a cab ride after being stood up. Allegedly I will be fully reimbursed; I will wait to see if that actually happens. Terrible experience... will never ride with them again! Very disappointing and not how I wanted to start my 2026 New Year. read more

The best and easiest ride to LAX I've ever had. Highly recommend!!. Haluk and his Honda Pilot were pristine.

The service was easy to reserve and the driver, Paul, was great. He arrived on time, drove very defensively in the rain, and got us to LAX on time. I highly recommend this service. It was the easiest and most economical way to get to LAX! read more

If I could give this company negative stars I would....Please stay away from this poorly run company....I had a Roundtrip reservation for a International flight on Christmas day and 10 minutes b4 pickup I was in the restroom (without my phone) and received a phone call from an unknown # which I called back to no avail as soon as I picked up my phone after my restroom visit....I waited for my pickup and 15 minutes after my pickup time I saw that I had an email cancelation....YIKES!!! After finally reaching an offshore agent I was informed that a dispatcher had called me and since I didn't pick up( I guess I wasn't allowed to use the restroom without my phone) they canceled my reservation and pick up...I was also informed that the driver would not be picking me up and I needed to make other arrangements....WOW!!! What about that for CUSTOMER SERVICE.......And now I see they charged me for a pickup upon my return when I was never picked up upon my return from this pathetic company....I was warned by other reviews but thought I would give them a try and learned my lesson....Not sure how this company can stay in business providing such terrible customer service....YOU HAVE BEEN WARNED!!!! Happy New Year Everyone!!! read more

I saw the Yelp reviews after making the reservation and I was concerned about the many 1-star reviews. However, those were from 3-4 years ago. More recent (last few months) reviews were mostly positive. Hoping all would go well. Upon arrival at LAX, I received a text message that our driver (Donatus) was on the way. I had requested a pickup time of 6:15am as the default time is set to 30 minutes after the flight arrival. I just wanted extra time to deplane, get our luggage and take a shuttle to the rideshare pickup location. We got off the plane and got our luggage by 5:45. I contacted Donatus and he arrived at the curbside in about 5 minutes. He must have been waiting at the cellphone lot. Earlier pickup was better for all of us. Donatus is a safe driver. The ride home was smooth and uneventful. Like I said earlier, I was a bit nervous since this was the first time using the service. I don't think the older Yelp reviews are of concern. Would definitely use their services again. read more

I found out about Shuttle2LAX on my random research of options to get home from LAX after our trip from Europe as we were 6 people with 15 luggages, and Uber first of all wouldn't fit us, and was charging an arm and a leg. So I went ahead and booked with Shuttle2LAX before taking off from Europe. I provided them with our flight number, time of landing, and all the necessary information for the driver to be ready upon our arrival. I was nervous, as I didn't have any information due to not having service on our long flight. But upon landing, I was relieved to get a text alert that our driver is on the way and he will arrive in 10 minutes. By the time we deplaned, picked up our luggages, and got out the doors of LAX, our driver had arrived and was patiently waiting for us in a huge and spacious shuttle. He fit all 6 of us and all 15 luggages comfortably and got us home in no time. He also overheard me talking about how much I missed In n Out so he even offered to stop by In n Out before taking us home, but we were too tired and wanted to get home a minute sooner. Absolutely great experience and will happily use them again for future travels especially for big groups. read more

Car never showed up to LAX. Communication was good with dispatch. After a 30 minute wait they called a Lift for us. WE DON'T RECOMMEND THIS SERVICE. read more

I have used their service multiple times. I travel 3-4 times a year and I use them to and from the airport. I also use their service for my boss and his family when they visit LA. They are way cheaper than Uber and are always on time. read more

Driver was on time, friendly, courteous and got us there safely and quickly would recommend using this service

I'm very satisfied with this company. From the beginning to end they were communicative. The driver showed up on time . We were a party of 6. Driver ( Ray F.) was very pleasant and helpful. I have zero complaints. I will book again in the future. read more

Even though I booked this service 2 days in advance they cancelled 1 hour prior to pick up with no explanation. Pointless service. My thought is if they can make more money on an uber or Lyft they cancel you and do that instead. Fortunately I had put in a useless company time factor and was able to use public transport instead. read more

I've only used this service once. But, it was great for my last trip. My driver showed up on time for both trips to/fro LAX. My flight back was delayed by more than an hour and they still showed up on time. I'll keep using them over Lyft/Uber. I'm really hoping the service lever stays consistent. read more

Absolutely awful, stay away. Booked 7 passenger van, they canceled the return pickup 1 hr before because they overbooked, meaning I landed after a long flight with 7 people to find that our ride home wasn't coming, for the simple reason that the service isn't managed well. The ride to the airport the week before the driver was 20 minutes late, and only started moving on the tracking app after I called him--I suspect I woke him up. I genuinely don't know how they are still in business. Their one job--getting people to and from on time--they failed in 2 different ways. They don't have a person to talk to, just a chat service which was unhelpful. Never again. read more

Pick up was on time. Car was clean and driver was courteous. Trip from Woodland Hills to LAX about an hour 15 min on Sat night.

I booked in advance for a round trip from LAX to my hotel. Both ways, the drivers were friendly, prompt, and got me where I needed to go safely. Prices were better than Uber or Lyft, too. read more

We booked a round trip ride with Shuttle2LAX and both drivers were on time, helped us with our luggage and very pleasant. I will book again when i have another trip read more

I was afraid of the bad reviews but I'm glad I booked. I did book through the website and not the app. I had a really great experience! Customer service on the phone called to confirm both the pickup and drop off, the driver texted me before arriving to my home and when picking us up from the airport, texted me instructions and pictures of where to go. The driver was nice and the price was great too! read more

Our driver Peter was very friendly, informative and got us to the airport on time! Would book again!

Shuttle2LAX is my to go mode of transportation to any airport. They're responsible and always on time. The driver's make me feel safe as they respect the traffic rules and speed limit. read more

Awesome ride with Emile! Very professional clean comfortable trip Worth booking ahead as these LA freeways are usually packed at some point of our journey. I was very relaxed totally worth it read more

They cancelled my trip last minute, twice on separate occasions. The first one happened on July 2, 2021. Initially, I got notified that a driver has been assigned for my trip. A few minutes past pick up time and no driver was onsite. Called the driver to follow up and he said he had an emergency and needed to cancel and that he had advised the office about it. When I called them they casually told me they couldn't find another driver so I should just look for an alternative ride. My husband and I almost didn't make it to our flight. The other one happened on May 20, 2022. I booked for an express plus service. Their website clearly shows the type of vehicle on this service as a van (see attached photo). We had 4 baggage (3 boxes and 1 luggage) which is the reason I chose this service. On the morning of May 20 (pick-up date) I reached out to them to check on the driver and vehicle details and make sure that I do not get cancelled this time, only to find out that they actually assigned a mini SUV instead of a van, as originally stated on their listing. When I protested, they said that the express plus service doesn't come with a van but with a mini SUV. They said they will try to find a replacement and will notify me ASAP. More than an hour later, I called again to follow up and they told me they couldn't find a replacement and that I should start looking for an alternative ride. AVOID this company at all costs if you do not want to miss your flights!!! They're extremely unreliable, inconsiderate with the most horrible customer service. NEVER AGAIN!!! read more

Shuttle2LAX - Airport Shuttles Near Me - Los Angeles, California

Reynaldo was a very friendly, fast driver. Highly recommend Shuttle2LAX! Great price too

excellent service on time and really good service and driver I book my flight to and from really help full staff on phone Telly help full staff read more

The timing of picking us up. Very prompt and nice and very quick at him getting us home.

Buckle up! No joke on how horrible this scam is. We all wish we would have read the reviews before hand. I was told in advance (on the phone) that when I arrived at LAX, just call them when "I was ready" to be picked up, they confirmed that message by by email. NOPE! Instead, they scheduled a specific time window for me to be at the "21 zone" off site LAX pickup location. Arrival, Un-boarding, luggage pickup, customs and transportation to the offsite location.... well, I missed my window by "literally" 5 minutes. I was actually there on time but my SIM card was stuck in my phone, couldn't switch it quick enough and the driver (who was parked right next to me) said it wasn't his responsibility to look for passengers. And my ride was "gone"... even though it was him. He stayed parked for over 15 minutes before leaving my wife a myself abandoned. Shuttle2LAX (if you didn't know is just rebranded Prime Time). Which has in the past actually left me at the airport overnight. Even though they kept saying the next shuttle would take me home. Oh and if you really want to try this company, be prepared to pay$$$ After this incident they charged me some healthy $$. They are basically scheduling substandard Uber/Lift Drivers and having you pay an extra cost. Oh... I should also say thank to the owner Paul S. for sending another driver an hour later at "my expense" (well, obviously not him-his "company"), while as my wife pleaded with your customer service person about our situation and I was begging your driver to just drive us home. Good job. read more

The firs time I took it to LAX it was amazing, quick and convenient However the second time booking (following day mind you) not only was it difficult to book online and even using chat they referred me to book on their 888 number. OK, but then there isn't really anyone there (hence why they are cheaper) and told me to go back online - HA. Attempted again with my husbands data because I still couldn't login or get my phone number to verify (just a day after the first trip so .... no idea), and booked a trip 6 hours in advance. Had to go back to cancel 1/2 hour later and - yup, the cancellation fee was the same as the entire trip fee!!! No way other than to get a credit. I would have loved to give this 4 or 5 stars but now, no way. read more

I was very very nervous about this company based on the reviews on here. I had already booked the reservation months in advance. I do not know why I did not read the reviews when I was booking. Anyways, 2 days before my flight I looked on Yelp and saw how flaky the company was.. and I could not afford to miss my flight from LAX. I had scheduled a 4am pick up for May 21. Truthfully, I canceled the reservation from this company to pick me up to get me to LAX. However, I kept the reservation for the company to take me home from LaX on June 23 at 8:30pm. I wanted to give them a shot when I was not press for time. My flight in Vancouver got delayed by 30 minutes. I contacted the Customer service on the website via their messenger. The person assured me that they are keeping track of my Flight number. They extended my arrival time by 10 minutes. However, my flight arrived at LAX by 7:45. I quickly contacted customer service that I actually arrived earlier than expected. They called me and then booked an Uber for me since the original driver was not going to be at the meeting point until 8:40pm. The company did not want me to wait for 30 minutes. When the shuttle arrived at the meeting point the uber driver was waiting for us. We hopped in and he drove us home! In conclusion, this company is actually good. I hope they continue getting better so their ratings can increase. It's is very hard to gage when you arrive back to LAX to get driven home. As a company, it's hard on them because they are not the one controlling the flights. That's is why I was in communication with them immediately, the moment I found out my flight was delayed, and i let them know when I arrived earlier than the expected ETA. I am glad a real person helped me via their app. When they found out i was at LaX earlier, they personally called me and told me they were finding out where the driver was. Then, they booked me an Uber because the original driver was 28 minutes away. (Not their fault. It was our agreed time). I was grateful to not have to wait for the original time frame because my family and I were tired. read more

Courteous professional drivers and on time pick ups and drop off's! Would Highly recommend. read more

Driver was on time. Knew how to navigate LAX like a pro. Really appreciated the service

We did a round trip from LAX to the Queen Mary; both trips were outstanding. We will definitely be using the service again. Both drivers were timely - actually early and were flexible, reliable and helpful. We will definitely be back! read more

OK to take you to the airport but cannot be relied upon to pick you up on time from the airport. 50 mins late past booked airport pickup time. Not needed after a 10 hr flight. read more

Prince was on time and very nice. Car was clean and ride was exceptional. I will use the service again

I have used shuttle2LAX for transportation to the airport as well as Long Beach Cruise port many times. I have always had a great experience with shuttle2LAX. I get notification the day before and on the day of, I get notification who the driver is and how I can contact. This comes in handy as sometimes I'm available to be picked up at the port earlier than the original requested time. They have been able to get there earlier so I do not have a long wait. Very happy with Shuttle2LAX! They are my "go to" when I require the transportation. I have never had a bad experience with their drivers. read more

Great service! Great communication and on time arrival. We used this shuttle company 4 times for our travel within LAX for our cruise and Disneyland transportation! I would recommend!! read more

If you know LA i got to LAX from Burbank in 40mins it was 5:30am but 40mins incredible. Great company great prices will definitely will use them and recomment them to friends and family. read more

Driver was early and got me to the airport quickly. Good price, food service. Wil definitely be using again :)

You would think after 10 years of being a yelper I would have checked the reviews first, I made the horrible rookie mistake. In my defense I had just been stressed out of my mind for over a year planning our wedding renewals and we had spent so much $$$ by this time I was honestly looking for the cheapest. I booked both ways online and it was $36 plus $10 tip, Shared ride, so here we are waiting for the 6:20pm arrival since we have a 9:20 flight going out of LAX to Florida to catch our Cruise. December 7, 2018 It was now 8pm and he had still not shown up, I had kept calling and calling and same crap, I'll be there in 20 minutes, by now I was looking at Lyft options that would get us to the airport by 9pm. He finally showed up at 8:00pm and drove at least 90 mph and we arrived by 8:40pm December 15, 2018 Arrive at JetBlue at 1:20pm . .. turned off phone airplane mode, driver welcomes us and says he will pick us up at 5:30pm. Told him don't bother, called the bank and let them know these services where not fulfilled got my monies back. read more

Shuttle2LAX - December 15, 2018 - Airport Shuttles Near Me - Los Angeles, California

I originally chose this company because their rates were more reasonable than the larger, more established ride services. Now they are my go-to for rides to LAX. They are absolutely reliable. The pickups are always prompt. Actually, they generally arrive about 20-30 minutes before the established pickup time. (This used to bother me a bit, but now I appreciate it and just make sure I'm ready to go about 20 minutes before the deadline.) The drivers have been uniformly pleasant, helpful and accommodating, even when I have been disorganized and even once when I was running late. The App is easy to use, and they are great at providing detailed and accurate schedules and itineraries. Highly recommend! read more

We booked our ride via Shuttle2LAX app. The experience was seamless. We love our driver! Our flight was delayed and our driver was waiting and the company is great with giving us updates. This service exceeded our expectations. We will definitely use this car service again. read more

Very happy with the LAX pick up , excellent communication and when I arrived at the pick up location ,the driver was there plus received a phone call from dispatch to make sure that everything was good . read more