Excellent service. Dr. Afsaneh Mahajerani was explaining things every step of the way. Best part was selecting glasses. They did not try to rush me into getting something expensive. The glasses seemed reasonably priced compared to few other optometry i have been to. read more

We became Dr Webb's patients in 2012 after our terrible experience with Sight Optometry in Mountain View. Dr Webb is a very good optometrist. No complaints so far. Everyone in the office knows what they are doing. They are very friendly and helpful. Awesome place to get your eye exam done. They also have a large selection of frames. read more

I really wanted to like this place because I like Dr. Webb and because I was new in town and didn't know where else to go. However, Shoreline optometry gave me the wrong prescription for contact lenses and glasses four times! I don't know why I kept going back to them, but I am moving to another optometrist now. I spoke with them directly about the issues I was facing and they apologized and mentioned they would work on their mistakes. However, I tried to place another order with them for contact lenses, and the person on the phone was about to order the wrong prescription once again! She also mentioned she would call me back after speaking with Dr. Webb and finding out what my prescription was, but she never called me back (this happened to me various times.) I am giving them two stars because I've experienced better. Their main business is to prescribe contact lenses and glasses, but they don't keep good track of the patient's prescriptions on file. read more

I challenge you to find better service, knowledge and care than Shoreline Optometry. I have been with a family optician in London for 20+ years, but having just moved to the Bay Area needed to find a new place to get my contacts. I was examined by Dr. Seger who was exemplary and the other staff I dealt with were brilliant. I am often impressed by American customer service compared to the UK, but Shoreline Optometry takes it to a new level for me. Really pleased to have found such a great place. read more

Great family business! Thorough, professional -- all that good stuff. After my first appointment, (based on Yelp reviews), I was so impressed that I told my new husband he should switch from whomever he was seeing. He said "no thanks," he was quite happy with his eye doc. Turns out he'd recently start with Dr. Webb as well! I've now gone to her for years, and know to trust her judgment. She's even managed to finally talk me into not over-wearing my contacts:) The rest of the staff and office are also efficient and friendly. read more

I have always had a great experience with Dr. Seger and the staff who help order frames, but have had terrible experiences with the rest of the staff. Last year, I was charged services that I was told I would not be charged for, and it took weeks to work out the mistake with billing. More recently, I ordered contacts through them. When I called to ask if my contacts had come in, I was told that they were in the office and I needed an appointment to dispense them. When I arrived for my appointment a week later, I discovered that the contacts had never been ordered. They did not have any trial contacts that would work for me, so I have gone two weeks without contacts. When I called the office later to clarify what had happened, and to find out when my contacts would arrive, the person over the phone was very rude and implied that I had misunderstood when I booked my appointment, then abruptly ended the phone call. It seems like each time I call the office I have a similarly negative experience. This is very frustrating because the staff who help select and order frames are wonderful, but I cannot say the same for the rest of the staff. read more

The best doctor experiences I've ever had. I've been going to Shoreline Optometry for almost five years now and have always been treated very well by the staff. They genuinely care and are very helpful, always explaining things well and very transparent. I have a lot of respect for these people and will keep going here for as long as I can. read more

Dr. Webb is a really great doctor, cares about the patients. Since we are on a tight budget, I decided not to do the eye mapping, since my insurance does not cover it whole. She offered to waive the copayment completely. read more

I like Dr Webb but not her father Dr Seger I think... We moved they still send us marketing cards though I called the office and told them we are not coming back... read more

Thanks to Shoreline Optometry's Mary for guiding me through the process of selecting frames/glasses and always keeping my requirements in mind. This is my third annual visit with Mary and she's always done a great job of keeping the cost of the glasses within the limits of what my insurance will cover -- it is much appreciated! read more

I highly recommend Dr. Seger, and have recommended him to at least 3 coworkers already! He is extremely thorough in his exam, and his staff is really really nice. I had a lengthy conversation about the origin of my shirt as I was picking out frames :) Not only did I get my appointment right away, but my contacts and glasses came pretty quickly too. Dr. Seger was very helpful and explained all of my options when it came to choosing what type of contacts to get. He takes VSP and usually only takes a week or less to get your appointment scheduled. A+! :) read more

I spy a great optometry experience. Dr. Webb is friendly, professional, and patient. She took a genuine interest in my background and listened thoughtfully. I enjoyed my time spent picking out frames with other members of the Shoreline Optometry staff. My frames are awesome and so is this practice! read more

I'm just here to add to the other 5 star reviews. :) I feel attended to, the office is clean and pleasant, and their schedule seems to be very flexible. When I called recently about an issue with a contacts order, they followed up promptly and even set aside some trials for me in the interim (which was impressive, given that one eye's prescription has been called "exotic" by more than one optometrist). read more

I have never EVER EVER EVER known a Dr to be as kind as Dr Seger! Honestly, this man is one of the greatest doctors in the world. He is very very smart and cares so deeply about you, as if you are family. I mean it, he is the best ever! Everyone at the office is wonderful too. Just so wonderful!!! read more

Dr. Seger is my FAVORITE eye doctor.....he's thorough, extremely professional, personable and is so very kind. My husband and I have been his patients for over 10 yrs. He's HIGHLY recommended!!!!! read more

Dr. Webb is amazing. She is attentive, kind, and caring doctor. When Dr.Webb asked about my general health I told her about my ongoing issue, so she asked to see my blood work. That was definitely above and beyond! Staff was also helpful and pleasant to talk with. I am happy with my experience and will be coming back for my annual check ups. Thank you! read more

I have been shopping for a while for new glasses and all the other optical departments never offered what i was looking for. Shani was instrumental in winning my business because she took the time to understand what i wanted and then ordered sample frames to get me exactly what I wanted. the store is clean and bright and welcoming. For my next eye check I will consider going here. Bonus when they dilate your eye they also undilate your eye. read more

Seriously the best optometry ever. My main eye doctor is Dr. Seger, although I have had Dr. Webb once who is just an fast and efficient. He will resort to you getting new glasses and new prescriptions for contacts only as a last resort. The office is great and clean, the staff is so wonderful and friendly and the experience is A+. read more

World class service. They are very nice and helpful I went there to get a broken glass fixed that I purchased elsewhere. They fixed it vey quickly for a very reasonable price. Highly recommend them! read more

I've had a great experience at Shoreline Optemetry since getting my prescription renewed there a couple months ago. Dr. Nguyen was an incredible communicator and answered all my questions with total professionalism. Services outside that initial appointment have been great as well. I tried a pair of frames that I ordered in haste, and after consulting my insurance plan, found that I could do a 1-time return, which the staff were happy to exercise. They have been very helpful in all my visits--I look forward to referring friends and family in the area to Shoreline Optometry. read more

***EDIT*** Dropping to a 3 star from a 5 star. Been waiting 2 weeks for my contacts. Finally called the office and was notified no one actually ordered my contacts. Basically stuck with old contacts until the office actually orders these and has them delivered. Unbelievable Had an appointment with Dr. M and the experience was great. Testing was done quickly and I was in and out of the office in 30 mins. Actually came here because my usual optometrist was booked, but now I'll definitely plan on coming back here! read more

The kind hearts who work here are so rare to find! Thank you to the doctors and the staff. What an incredibly wonderful experience, with comfort and care being the top priority. My entire family come here and have done so since their previous location. I cannot thank them enough!! read more

After 20 years of avoiding an eye exam, I visited Shoreline at the recommendation of a family member. I generally don't like visiting any sort of doctor's office, but the staff at Shoreline immediately put me at ease. Christina helped me with my paperwork and complete insurance pre-approval then began the checkup process, using some of the coolest state-of-the-art equipment. I'm an IT Guy, so I can appreciate new technology that gives the most information with so very little effort (by the patient). The most interesting of these machines was named "The Daytona", which made an amazing, complete 3-D internal image of my eyes. Dr. Seger then displayed the test results and images for me in the next exam room, describing my prognosis, asking questions about my vision needs (computer use, driving, and even how I read a restaurant menu), then suggesting treatment. I really like this guy, and could have chatted with him for hours. Since my distance-vision was in good shape, but my reading-vision required a slight correction (and I wanted some new sunglasses), he suggested a bi-focal solution. Sarah then helped me choose a great pair of Maui Jim sunglasses with a very small invisible bi-focal line at the bottom, for reading. I was concerned with being bothered by the bi-focal view, so Sarah helped me to try on a few pair until we found one that I liked. Working with my insurance, my designer-prescription sunglasses cost me only a few dollars! I received the sunglasses in four days and I LOVE them. I can't say enough about the Shoreline staff. From Christina's gentle assistance with the initial exams, to Dr. Seger's exam, prognosis and review, to Sarah's expert assistance with my glasses-solution, everyone was pleasant, professional and wonderful. This place receives a rare five-star rating from yours-truly. NLR read more

I've been here on three occasions, and all visits have been without disappointment. Everything was explained to me carefully and clearly, and I felt no pressure to make decisions on the spot. Previously, I used to go to Costco optical. No problems there, but you are on your own. No one takes the time to walk you through it. read more

Good service, but I was disappointed by the lack of price transparency. At the end of my visit, I was presented with an additional $35 charge for "Contact Lens Fit" which was explained to me as the service of evaluating whether my current contacts were the proper prescription, fit my eyes corrrectly, and if they were causing me any problems. It was never explained why this is separate from the comprehensive exam which my insurance covered. At the end of the day, I don't care about the $35, but consider it a failure for any business to not be upfront with its customers about price. read more

I had my vision check here with a doctor last year and had a good feeling about the comprehensive evaluation. This was performed by a eye doctor, who doesn't practice there anymore Based on the above experience, I decided to bring in my 6 year old daughter for her first eye visit. This was her first ever eye appointment and it was scheduled with Dr. Jennifer Webb in July, 2015. The exam was satisfactory. I took off 3 stars because Dr Jennifer was persistent in her queries about checking the eye glasses, even before the complete evaluation. During the break, she escorted us to the hall and reminded few times that my daughter had to select a frame as she suspects a need for correction. When we went back to continue the evaluation after the break, she did few things and then asked about if we have chosen a frame. She asked couple more times while doing the evaluation and offered to put down frame details in the form so we don't forget. It made me very uncomfortable as I felt her only aim is to make us buy frame on that same day to make some extra profit. And finally, I had to tell her that they had only one frame and come back to check again. She responded saying that the frame choices will not increase later on and asked us to choose one that day itself. Thank god, they were moving that week end and I told her that I was also running late to get back to work and will visit again to check out frames after they relocate to the new location (down shoreline blvd) Dr Webb does not have sensitivity towards kids, compassion and basic etiquette as a professional. All she cares about is making patients buy frames from them. If you plan to have a vision check-up for young kids, you better take them elsewhere to have a pleasant overall experience. read more

Good employees that give good examples. Very nice. Relatively ok prices. More on the higher side. It's 116 for regular plastic lenses 107 for anti reflective coating and 115 for transition. Which shows this place definitely has a premium but you get the right service to come with it. read more

So last night I did something stupid and got that gritty face scrub that looks like glass crystals in my eye. I tried EVERYTHING to get it out, you name it, I did it. NOTHING worked. I was in over 12 hours of pain. My normal eye Dr doesn't work mondays (go figure). I found Dr. Seger via Yelp, saw such great reviews, he is 2 miles from my office, so I called. I was in so much pain, I could barely see. They fit me in, and after about a 2 mins in his chair I felt a gazillion times better! That eye numbing stuff helped so much. When I say I was in pain, it was no joke. He eventually found ONE little crystal embedded UNDER my eyelid. No amount of flushing I could do would have gotten in. I am a fan. He was kind, professional, and amazing. I think I may have found a new eye dr. He and his staff are great, on the phone and in person. Thank you for helping me when I needed it! read more

Such a great experience. The reception staff were very pleasant and prepared. The pre-examination went very quickly & I appreciated how friendly everyone was. Dr. Seger was very professional and very kind. I really appreciated the ability be in and out quickly to accommodate my schedule. I returned later on in the day to pick frames and again, everyone was super helpful. Thank you for a lovely experience read more

I got my most recent eye exam and a set of new contact lenses here, and I had a great experience. Dr. Webb was caring, helpful, friendly, and thorough. After noticing the protein deposits on my two-week disposables, she switched me to daily disposables, which turned out to be a lot more comfortable. I had a particularly pleasant experience with the staff. A while ago, my glasses broke (which I had purchased at another optometrist). The top of the tiny screw that held together the wireframe around the right lens had snapped off, leaving the stem of the screw in place with no easy way to get it out. I brought the glasses with me when I came to pick up my contact lenses to see if there was anything that could be done, fully expecting to be told that there was no way they could be fixed. Instead, one of the opticians (I wish I remembered her name) took the frames with her to one of their back rooms and went to work. About 20 minutes later, she came out with my glasses looking good as new, having somehow removed the old broken screw and added a new one in its place. She explained how she did it, and it didn't sound easy. It would have been very easy for her to take one look and say that there was nothing she could do, especially since I hadn't purchased the frames there. But her determination to solve a patient's issue deserves to be acknowledged. Thanks! read more

I had an unpleasant experience with the insurance issue with the staff there. I have been going to this optometry for about 4 years. They are mostly great for routine stuff. I would have given them 4 stars without the event. read more

I switched over to Dr. Seger after having some bad experiences at another eye doctor's office. Dr. Seger is great!! His staff are fantastic and SO nice. I had zero wait time to see him and unlike my last eye doctor, he actually really took the time to look at my eyes and talk to me about my symptoms, etc. Fantastic! Also, I have to add - they warranty all of their glasses (frames AND lenses) for TWO years. At my last eye doctors office it was only one year and wouldn't you know it, the anti-reflective coating started coming off like crazy after 18 months. Now I don't have to worry about it! Hooray for Shoreline Optometry!!! One final piece of info: They do FREE infant vision screenings for 6-9 month old babies, which I think is fabulous! Update: I went back for another appointment after giving contact lenses a try (after a 2 year hiatus). I hadn't been using them because of a rare eye disease that I have. Dr. Seger had suggested we give them a try and explained why soft lenses can actually be helpful for the disease I have. He was totally right! My eyes feel so much better and when I went back for follow up the inflammation in my sore eye was greatly decreased! With little known about the disease I have, other doctors had just told me to stay away from contacts. Dr. Seger is extremely knowledgeable about contacts, so I trust his judgment in that arena. All this time my eyes could have been feeling better!! I'll be taking my whole family to Shoreline Optometry and referring all my friends to them as well. read more

My recent visit was a very pleasant experience. I am pretty picky with my doctors, and rue going to the optometrist. I chose this after reading some great reviews. Scheduling a time was done over email. Their office hours are right in the middle of the week so be prepared to take a half day! Dr. Webb was fantastic and professional. The place is very clean and organized. They seemed to have their system down pat. I was seen on time and the experience was pleasant. Mary helped me pick out some frames and place my order. She was so patient and helpful, I never once felt rushed or pushed into anything even though I took my time looking. My glasses came in a week later and I came in to get them. Once again, Mary very kindly helped me adjust them and made sure I was happy before I left. Fantastic all around! read more

I saw Dr. Jennifer Webb for my contact and glasses prescription and really liked her. Didn't feel rushed at all, and she gave me 5 pairs of dailies to try before I decided whether I wanted dailies or two-week contacts which was nice. read more

Awesome optometrist. Well educated, knows his field, great bedside manner, offers good advice on correcting vision, based on comfort / exactness of vision / price / intended usage / insurance coverage...I've referred a number of people here and they all agree that Dr. Seger's awesome. He also has a really cool staff who are very nice and helpful. I've never had to wait long to see Dr. Seger. Overall, a very pleasant experience. I'm not familiar with eye insurance, but I know he takes VSP. read more

After changing of few doctors I found best place in Silicon Valley. Best place for now. Thank you, Ronald Seger for providing best service and practices without hustle and pressure. read more

Great experience with Dr Webb. Highly recommend!

Service: excellent. Entire staff is on the ball, knowledgeable and pleasant. Technical knowledge: excellent. One of the opticians instantly diagnosed a problem that another office didn't see after multiple visits. Dr. Webb has been spot on with her advice. Frame selection: good. Rather conservative selection. That's why I unfortunately had to buy my frames elsewhere. Next time, if I have to buy frames elsewhere, I'll buy the frames ONLY. Then get the lenses from the capable staff at Shoreline. read more

Highly rude supporting staff. Charged me copay for glasses which I never got from them. Always in sales mode and when I called them to ask why they charged, accepted it was a mistake on their end and rudely hung up on me. Not sure how the incentive system is designed at this place but very bad experience. Opposite of what a great customer service should be. read more

I have been to see Dr. Webb twice now...once for a yearly eye exam and once for an eye infection, eye swelling, and dry eye (my eyes were kind of a mess!). She is fabulous! Here are my top 5 reasons why I think she's so great: 1. Appointments have been on time. 2. She is very thorough and asks lots of questions...not only about your eyes, but about your health and habits as a whole (eye health is impacted by your overall health, medications you take, allergies, computer use, etc.) and to me this just makes sense. 3. I've never felt rushed and she takes the time to thoroughly answer all my questions (and I typically have a lot!). 4. The course of action that she recommended for me came in the form of medicines that had less preservatives (read, "less chemicals and less toxicity") and also recommended some all natural treatments as well. (Which I am all for!) Double bonus...they worked great and my eyes feel so much better now! 5. Dr. Webb is also just really personable! She is friendly, kind, warm, and she truly seems to enjoy what she does! Oh, and I don't want to leave out her office staff! They are also very friendly, appointment scheduling was a breeze, payment was easy, and when it was time to pick out glasses I didn't feel pressured to buy something crazy expensive. The optician gave honest feedback about what looked good and about what to look for in a pair of glasses (these are my first ones!). I would have been totally lost without her! So if you're looking for an excellent optometrist (who is surrounded by other great staff members), Dr. Webb is a great choice! read more