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    Shore Water Refining

    5.0 (2 reviews)
    Closed Closed

    Services - Shore Water Refining

    Water purification system cleaning and maintenance

    Water purification system installation

    Water purification system repair

    1 More Service

    Salt delivery

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    Crystal Springs Water

    Crystal Springs Water

    (5 reviews)

    If I could rate lower, I would. Was scheduled for first delivery (2 5 gal bottles and a dispenser)…read morebetween 8-noon today. Driver show up at 1:30, leaves 2 bottles outside my front door and gets back in the truck to drive away. I run out and stop him, asking where the dispenser is. He says they're out of stock and *might* have them tomorrow but isn't sure. I call customer service to express my disappointment that they were late, didn't call to ask if I wanted to reschedule and that driver tried to sneak away without an explanation, and CS rep told my he could have it sent on Friday. I asked to be escalated. Told next person that this was the worst customer service I had ever seen and asked that the two delivered bottles be picked up tomorrow and the order cancelled. She apologized (the first one to do so) and asked if II could hold while she tried to get a manager or the local branch on the line to see what they might do to make this right. Came back on line 3 minutes later and apologized again but wasn't able to reach anyone. She understood my frustration and desire to stop the bleeding now and just close the account. I asked when the bottles in my porch would be picked up and she said today. Well, they're still there. If they haven't gotten them by the weekend I'm using them to water my plants, putting the bottles in the recycling for pickup on Monday and disputing any credit card charge they try to put through!

    Stay away from this company, customer service is non-existent. They promise to deliver tomorrow,…read morethen send an email we had to reschedule your delivery. We have been a costumer of the original company that was bought out by Primo and we never had this type of problem, we have received one five gallon bottle of water for the past two months and we usually, with a better company, would receive 8-12 five gallon bottles every month. What a disgrace this company has become.

    Shore Water Refining - waterpurification - Updated May 2026

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