$8,000+ later and we still don't have a working fix.
We called Liberty Pure for a tripping well pump and somehow ended up paying thousands for work that didn't solve the problem. The owner even told my husband we were never charged for the first visit--interesting, considering we handed over $200 cash.
Three visits later, they replaced parts that weren't broken and installed what was essentially a temporary wire instead of an actual repair. After all that, we were told the owner would "take care of us." He never followed up. When we reached out, the solution was simple: pay another $3,000+.
The highlight was the third visit, when the technicians tried to leave without confirming anything worked. I stopped them, tripped the pump immediately, and only then did the tech admit he hadn't checked the wiring--because it requires a "specific tool," which he had the entire time.
At this point, it feels less like troubleshooting and more like expensive guesswork. If you're looking to spend a lot of money without actually fixing your problem, this is your place. Otherwise, I'd strongly suggest finding someone who diagnoses before replacing parts. read more