We recently had the water heater replaced because we had a "contract" that saved 10 or 15%. Well…read morethey came in and did the work. The kid did a fantastic job but we were charged $2800 for a $17-1800 dollar job. Called in to ask why it was that price when 2 other places we called both said the same price, $1000+ cheaper. Took the manager I guess he was 2 weeks to get back up with us and he said he had to do research on how competitive the pricing was and kept trying to explain there quality of parts and service warranted the cost. Well my wife wouldn't accept it and they finally refunded us $250. So we cancelled the contract and just had another plumbing issue and used Drain Chasers Plumbing in Georgetown and he was fantastic. Super nice, and a private owned business. Sean from Drain Chasers was who we had just come out and gave me his personal cell phone number for if any other issues arise.

Hi, AI (Artificially Intelligent and Interpersonal) "Andres" (from F H Furr):…read more Are you sleeping or reaping with AI's open "Rachel" who had just yelped at me that she/ye would be soon working me into the Furr trade schedule for a free visit and estimate on the "service" you now say/flay that you "are not now able" - no, not willing - to assist with?" So, kiss my ask, and congratulations on earning and getting another (my forthcoming) no-star yelp "review." Articulately Intelligent, Thomas Bentz

I booked with Seaside plumbing and asked to get an appointment for after 3:00pm so I would not have…read moreto take the day off while waiting for a service call. I recieved confirmation then a text on what service person was coming to my house. Nice touch. Obadiah arrived on time, put covers on his shoes and explained all my options. After makeing my selection he went about getting the job done in a quite, clean and quick manor. It was so great to meet a young man with such a professional manor. After he was finished removed all the trash, left the proper paper work and was on his way. Who ever hired Obadiah made a great selection. Thanks Jim Richards Lewes Delaware

I was a long-term customer of this plumbing company for about a year and a half and paid for their…read moremonthly VIP membership program for priority service and discounts. During that time, the same technician frequently performed work at my home. I later found myself being attacked online by the wife of that technician, who referenced personal information about me and my home that had only been shared while he was working inside my house. Learning that information discussed during service visits had apparently made its way outside of a professional setting raised serious concerns about customer privacy. What was even more troubling was the company's response when I contacted them about it. I reached out because I was upset and believed the situation warranted attention and accountability. Instead of looking into the concern or attempting to address it, the company immediately cancelled my membership and dropped me as a customer. After being a paying member and loyal customer for well over a year, it was extremely disappointing to see the company choose to remove the customer rather than address a legitimate privacy concern. That experience left me questioning whether customer trust and accountability are truly priorities when problems arise.

Very frustrating.... If you're closed, your website…read morecertainly doesn't say so--it clearly states you're open until 4:00 PM. Nothing when calling saying your closed just to leave a message . We have a service agreement with your company, and I've left five messages since last night with absolutely no response. Our outdoor HVAC unit has been having issues. A technician came out five days ago and said the unit was rubbing against a pipe. He simply moved the unit by hand and told us everything was fine. Last night, the unit started making a loud buzzing noise that lasts about a second every five minutes. The only reason I even noticed it was because I was outside with the dogs. I have no idea how long it had been doing it because I never received an alert through my Honeywell app. Assuming 3-5 hrs because i did hear it in afternoon. The house was still cooling, but after researching the issue, it was obvious something wasn't right. I shut off the circuit breaker for 10 minutes and turned it back on, but the buzzing continued. I have now left the breaker off because I don't want to risk burning out the motor or causing even more damage. This unit is only a little over four years old. Compressors can fail, but it's certainly not something you expect this early--especially after being told just a few days ago that everything was fine. The lack of communication is just as frustrating as the mechanical issue. Paying $500 a year for a service agreement should include timely callbacks, especially when a customer may be facing equipment damage. If I don't receive a callback immediately, I'll be requesting a full refund of my $500 service agreement which we just renewed 2 weeks ago . I'm prepared to take my business to a company that actually stands behind its service. What am i paying for ?

Poor quality of work and poor customer service. Chesapeake installed the sump pump in my brand-new…read morehome. 15 months after purchasing the home (3 months after the builder's 1 year warranty ended) the sump pump failed. Since Chesapeake had installed the pump, I contacted them for service. After evaluating their service man informed me the pump was installed incorrectly causing it to become "air locked" which "fried" the pump. I had the pump replaced on the day of the service call since I already had quite a bit of water in the crawl space and then followed up with their new home group regarding reimbursement. Even though the initial installation was their error and the error identified by their service man, they did not take accountability for the poor-quality work and denied my reimbursement request. I would not use them again, nor would I recommend them to anyone else.

Excellent service and prompt response. Highly recommend. Very reliable and excellent communicationsread more

Excellent communication, great response time, always like to see the locals moving up.read more

Since I was experiencing problems with my water supply and a constantly running water pump, I was…read moreextremely grateul that they were able to respond to my call within a couple of hours. They diagnosed the problem and were able to repair the system in about an hour. I am pleased to have my water pump operating in a normal manner. I am not familar with the fees charged for similar repairs so I can't comment on the value of the services rendered to me. I was a new customer so I would like to believe that they charged a fair and competitive amount for their services. The service men were very pleasant and courteous; they remembered to reset the water heater before they left.

First of all, they answered the phone and responded quickly as they were in the area. Sean (3rd…read moregeneration) came over and figured out a mystery leak that another plumber could not detect. Knowledgeable, courteous, professional. Finally found a reputable, knowledgeable and reliable plumber that will be our go to.

I had water backing up into the sink because of an "S" trap installed that was not up to code. I…read morehad a tech on site the day after I called, he found the problem and within 2 days installed new drainage and guaranteed the service for 20 YEARS! Sens Affordable Services did a great job and now I can wash my dishes again! The price was competitive and a saved an extra $25 by using a Coupon I found on their website (www.sensaffordableservices.com)

The service I have received from SENS would be hard to improve…read more Lately they installed a new water pump. Installation went well and shortly we were back to normal. After the water pump installation we purchased new water filter system from SENS. That also went well and we appreciated there advice to install one. In 2015 SENS installed a new outside faucet. Several months later the faucet had a defect and again SENS came to our rescue. They installed a new faucet right away and NO CHARGE to the customer. Here is another example of excellent service. Two weeks ago I asked them to look at our water pump and within a couple two hours they we here. No problem found but they wanted to be shore everything was ok. Service is everything. With them it is the best There service manager STEVE WEBSTER is very professional and displays very good manners. He is knowledgeable about his product lines and does not confuse the customer. On his last visit Steve spent considerable time with us showing how we can improve our home and how his company could advise us in the right direction. I will give his staff high marks for there skills and courtesy. Especially there technicians, James and Chris. Wayne Culver

I have been a loyal 19 year customer with annual maintenance every one of those years. I LOVE…read moreCarrier equipment as I designed my own system layout as far as damper and trunkine placement. Previous management completed the job with spectacular results. I have a top-line Infinity gas back-up furnace, 5 dampers for a single unit system with 4 zones on two floors for a 3300 sq. ft. home. (I cleared drywall space in the basement ceiling to facilitate two trunk lines parallelling the I-Beam in the basement; some ducks up, some down). I have reviewed Coastal Comfort extremely well up to the replacement of my outdoor heat pump three years ago. After all these years of my many positive experiences with Coastal, especially regarding the 'non-management' front office staff and the highly qualified technicians that I've grown to love, I can tell you that this company has changed to the negative.... after the transition from the now-owner's father- Kevin Coleman. There's such an emphasis on growth ambitions, market share, profitability.... General and Service Managers have been hired that are nothing more than confrontational and abrasive in their communication styles if anything doesn't go as expected for them.. A total inability to listen----and it's supported by the now second-generation owner!! LOL Bottom line ---Bryant equipment is EXACTLY the same as Carrier. I was told this by the distributor they purchase all their equipment from! The equivelant of Carrier's Infinity furnace that I own and love is Bryant's 'Evolution'. It's just another brand running down the same assembly lines in the Carrier Global manufacturing plant! Do your own research for a local dealer of your choice, whether it's Carrier or Bryant!~ Sometimes a smaller company is much preferrred verses one that doesn't exerecise basic customer communication skills on a managerial level or truly listen to a customer when ther is an issue. Here's a takeaway----Call Coastal Comfort , or when they call you, they always recite the disclaimer statement of "You're on a recorded line" Who cares!! It's a partial intimidation tactic that they actually spend a lot of valuable minutes on to review hundreds of calls instead of a fucus on customer satisfaction issues. It's almost humurous thinking about all the wasted minutes when more productive time utilization can allow the business to prosper more effectively.

Coastal Comfort and its staff provide truly EXCELLENT service! Coastal Comfort has serviced my…read moreheating and air system for the past 10 years. All the technicians are reliable, knowledgeable, efficient, and courteous. They take great care to do the job right the first time, and make a point of working cleanly. One gentleman even came out on a rainy Saturday night without complaint. Coastal Comfort services Carrier which, in my experience, has been a quality product. Coastal Comfort recently installed a new system for me, after the old one finally died. I was never pressured by sales staff into purchasing the new system, and was provided a range of price options as to a replacement system, when it became clear that was the best course. I recommend Coastal Comfort most highly.

Great guys. come when they say they will. Show up in timely manner and do great work. Very…read moreknowledgeable. Fair pricing.

There is something to be said for going with a local family operated business. My call was returned…read morewithin an hour and an appointment scheduled for the following day. This father and sons outfit was professional, courteous, and reasonably priced. Would recommend them again and again. Thank you!