Diana had really great service and very attentive and knowledgeable…read more Shout out Diana!

The store is an oven super hot employees are all sweating and look disgruntled. I left I refuse to…read moreshop here and this is my go to store every summer it's the same thing here. SHOE PALACE NEEDS TO DO SOMETHING ABOUT THE AC THE STORE NEEDS INSULATION!!!!

i love this store very friendly employees and very educated on the products they sale. I highly…read morerecommend going to them but you gotta beat me there in order to get those new releases. Everyone here is so kind and courteous to helping their customers find what best fits there budget and style. Very clean and organized place also a variety of clothes and shoes. I travel over 30 miles to them because they are worth it .

Everyone was rude and they didn't want to show us where the clothes were also they kept giving us…read morean attitude like for example they said figure it out yourself when I ask them for help

Excellent service, especially from the online dept. I am very satisfied and will shop with them…read moreagain for sure.

I will give this store NO STARS if I could. They all sit around with their face in their phones,…read moreoffers you NO HELP, doesn't welcome you inside, doesn't thank you for wasting time in their store. SOUTHGATE STORE & CUSTOMER SERVICE is better. Sorry.

I went in on Monday 4/21 to exchange a pair of shoes and make a new purchase 2 graphic tshirts. I…read morecame back to exchange the shoes for a smaller size and return the tshirts they didn't fit my son on 4/22. I found the shoes and the cashier asked if I wanted to choose different shirts- I let her know the store didn't have anything I preferred because most other options had provocative graphics for my 13 year old. I was told I had to get a store credit because the exchange from the previous day and purchase were on the same receipt. I asked to speak to a manager and the young female cashier said she was the manager conveniently. I mentioned that she processed the transaction the day before and never mentioned that a refund was not an option if I completed the exchange on the same transaction. I had my son come and pick out something because I didn't want a store credit since I won't be coming to this store anymore. I let her know that as a "manager" and being in customer service she should have let me know that if I wanted to be able to return the new items I needed to process two separate transactions. She said looking down the entire time I will take that into consideration. I didn't want to argue because she was clearly young and lacks experience dealing with customers, as well as experience using a POS system. As a manager she has the ability to override things the system won't process. Especially since she failed to mention the day before that the exchange would be the only future option. Definitely recommend training considering the location of store because that interaction could have went a different way considering her attitude and demeanor. I'm also guessing because they have a security guard sitting in the front of the store they are used to people being unruly. I won't be shopping here ever again.

Customer service was surprisingly good…read more My 11 year old needed new kicks. Brought him in, they helped him, we left happy.

Great Customer Service They Always Have The Size You're Looking For Don't Need To Be Shopping…read moreAround All Day

Poor customer service, plain and simple. The store had no customers and three employees, yet there…read morewas zero acknowledgment, communication, or basic service. No visible management presence and no sense of accountability--it felt completely unmanaged. This location is a poor reflection of the brand and should seriously be reconsidered or closed.

We needed something fast because my kids shoes got wet . Went to the clearance spot and didn't find…read moremuch BUT my oldest and youngest got some . So win is a win

My daughter and I visited this store and it felt good to be greeted, offered help, and lead in the…read moreright direction. All of the staff were professional and provided excellent customer service. I went in for converse and there was a large selection. One of the staff (without me asking) informed me that they also had the shoes in the women's section. I went over and looked at the women's converse and returned to the men's section, when he saw me return he asked if I was able to find the shoes and asked if I needed assistance . Check out was fantastic too!! and the greeter even told us goodbye. I hadn't experienced good customer service like that in a long time. The shoes were also reasonably priced. I'll be headed back there really soon.

I really like this store because there are more shoe options compared to other locations. Another…read moregreat thing about this place is there is a good amount of room for you to walk through the aisles, makes the shopping experience better. Craziest part is I found Jordan 27 lows for less than $100 bucks in the clearance section. I would buy them and resell them for more but I have other priorities. Nobody came to ask me for help which is the sad part and they were all at the entrance talking with each other. Any occasion I believe this store has shoes for it. The price is alright in my opinion, could be worse. I do like to come back to this store to purchase sneakers but definitely coming up to customers and asking if they need help is something they need to improve on

This is my first time at the store. It has a great selection and great prices.. better than…read moreshopping at Amazon lol

Bought shoes off their website within 5 minutes of them posting them on their instagram and the…read morenext day they cancelled my order. They said they sold the shoe earlier that day. And when I let them know I never received my money back I was ignored

Sold some shoes, got a fair price and dude was straight forward. Would have copped some shoes but…read morehe was sold out in what I was looking for

This is the place to shop for menswear it's the best place within our city of Compton and Los…read moreAngeles they offer everything from socks and underwear to leisure suits to shirts and ties Stacy Adams menswear and clothing please check this place out the service is impeccable Tony is awesome and Linda the lady who helps you she put my husband's clothes together in a hot second so please visit and support our own neighborhood thank you oh yeah and I forgot about men shoes oh my God those shoes are off the chain anything you want anything you need he got it and if it's not in the store he'll get it for you he has a book you can order from this is an awesome place thank you Tony and Linda for helping me and my husband. Yvonne and Marvin

Why does store pick up take so long? Why does WSS offer this service if it's an inconvenience to…read moretheir employees? If you place an order expect to pick up towards the end of the night or the next day , I had a recent pick up did not get email for a couple hours called store and very rude employee said they don't even have the product in store and they would need to cancel the order I got a confirmation for it about 3 hours later , the employees here are very lazy! I hope WSS can tighten up the store pick up

If I could give this place a 0 star I would. I placed an order for pick up for a Christmas present…read morefor my dad. WSS confirmed my order, took the money out of my bank account and sent the order to this store for pick up since it was said this store had the shipment available for pick up. I got 3 confirmation emails and emails saying my order was ready for pick up. When I get to the store, the employee said she was having a hard time fining my order and asked for assistance from other staff. I showed proof of confirmation and all the emails they had sent & even saw my item behind the counter. It was frustrating but I understood with it being the holidays. Everything got worse once they called the manager, Irene. Irene did not come to speak to me first and instead spoke about me to the coworkers and asked "is she even in the right store? Did she even pay for the item?". She then came to me with an attitude saying she had no idea where my order was and had no explanation for why it's not there. When I pointed to the merchandise behind the counter she said those weren't for me. I told her how unfair it was that other people had their merchandise ready for pick up and mine was nowhere to be found even though it was paid for, confirmed, and "ready for pick up". All she kept saying was that she had no idea what to tell me and kept insisting to buy a different item or get a refund. I told her I didn't want any of those options & wanted the item I had already purchased. She was NO help and made the situation worse. I left the store with no item, a lousy discount for wasting my time, and no Christmas gift for my dad. Thanks a lot WSS