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    Updated 2 months ago

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    Sdeejay H.

    Went all the way to Wilmington/Del Amo WSS for school shoes. Babygirl wanted converse limited addition white high tops on clearance for $49.99. Shoes had so many smudges the clerk was cleaning the shoes. The manager refuse to reduce the shoes..... I wouldn't spend anorher dime here. Her total spent was $240 #lostmybusiness #beencominghere4years #customerservicenotwhatitusetobe

    First time using these bad boys

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    2 years ago

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    2 years ago

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    Steven G.

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    Steven G.

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    14 years ago

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    9 years ago

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    11 years ago

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    13 years ago

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    8 years ago

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    16 years ago

    Oh to find that shoe that I like in a size 13 or 14!

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    12 years ago

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    7 years ago

    Very friendly employees, was able to find the correct size I needed. Was offered help multiple times and check out was easy.

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    15 years ago

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    7 years ago

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    13 years ago

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    14 years ago

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    7 years ago

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    16 years ago

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    13 years ago

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    Ask the Community - WSS

    Review Highlights - WSS

    I almost walked out with regular boots, when Mathew along with Miguel helped me get the correct pair.

    Mentioned in 2 reviews

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    Shoe Palace

    Shoe Palace

    (26 reviews)

    I went in on Monday 4/21 to exchange a pair of shoes and make a new purchase 2 graphic tshirts. I…read morecame back to exchange the shoes for a smaller size and return the tshirts they didn't fit my son on 4/22. I found the shoes and the cashier asked if I wanted to choose different shirts- I let her know the store didn't have anything I preferred because most other options had provocative graphics for my 13 year old. I was told I had to get a store credit because the exchange from the previous day and purchase were on the same receipt. I asked to speak to a manager and the young female cashier said she was the manager conveniently. I mentioned that she processed the transaction the day before and never mentioned that a refund was not an option if I completed the exchange on the same transaction. I had my son come and pick out something because I didn't want a store credit since I won't be coming to this store anymore. I let her know that as a "manager" and being in customer service she should have let me know that if I wanted to be able to return the new items I needed to process two separate transactions. She said looking down the entire time I will take that into consideration. I didn't want to argue because she was clearly young and lacks experience dealing with customers, as well as experience using a POS system. As a manager she has the ability to override things the system won't process. Especially since she failed to mention the day before that the exchange would be the only future option. Definitely recommend training considering the location of store because that interaction could have went a different way considering her attitude and demeanor. I'm also guessing because they have a security guard sitting in the front of the store they are used to people being unruly. I won't be shopping here ever again.

    Customer service was surprisingly good…read more My 11 year old needed new kicks. Brought him in, they helped him, we left happy.

    WSS

    WSS

    (25 reviews)

    $$

    Why does store pick up take so long? Why does WSS offer this service if it's an inconvenience to…read moretheir employees? If you place an order expect to pick up towards the end of the night or the next day , I had a recent pick up did not get email for a couple hours called store and very rude employee said they don't even have the product in store and they would need to cancel the order I got a confirmation for it about 3 hours later , the employees here are very lazy! I hope WSS can tighten up the store pick up

    If I could give this place a 0 star I would. I placed an order for pick up for a Christmas present…read morefor my dad. WSS confirmed my order, took the money out of my bank account and sent the order to this store for pick up since it was said this store had the shipment available for pick up. I got 3 confirmation emails and emails saying my order was ready for pick up. When I get to the store, the employee said she was having a hard time fining my order and asked for assistance from other staff. I showed proof of confirmation and all the emails they had sent & even saw my item behind the counter. It was frustrating but I understood with it being the holidays. Everything got worse once they called the manager, Irene. Irene did not come to speak to me first and instead spoke about me to the coworkers and asked "is she even in the right store? Did she even pay for the item?". She then came to me with an attitude saying she had no idea where my order was and had no explanation for why it's not there. When I pointed to the merchandise behind the counter she said those weren't for me. I told her how unfair it was that other people had their merchandise ready for pick up and mine was nowhere to be found even though it was paid for, confirmed, and "ready for pick up". All she kept saying was that she had no idea what to tell me and kept insisting to buy a different item or get a refund. I told her I didn't want any of those options & wanted the item I had already purchased. She was NO help and made the situation worse. I left the store with no item, a lousy discount for wasting my time, and no Christmas gift for my dad. Thanks a lot WSS

    WSS - shoes - Updated May 2026

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