Came in here to buy a couple of Christmas gifts trying to knock out some of my people off my…read morelist.They have lots of cool stuff clothing with great deals and the service is pretty good. Also, they did ask us if we need help with anything so that was pretty cool I bought a couple sweatpants and hoodies for a good price..

Today I went into champs to purchase a pair of Nike dunks. And unfortunately, they did not have my…read moresize. But I received some of the best customer service I've ever had. The lady's name is Carol. She was very helpful. She went over and beyond the call of duty to direct me to another store. Wanted her to know I appreciate you Carol.

I went to exchange an item I bought online for smaller size. Of course I found something and bought…read moreit. I'm adidas member so used points get 20% off my item.

Over the last two and a half months, I have made approximately nine purchases through the Adidas…read morewebsite using both home delivery and the Click & Collect service. During that time, I successfully picked up orders from the Adidas Los Cerritos store on four separate occasions without any issues. My experience has always been simple: I enter the store, wait in line, provide my order information, and an associate retrieves my purchase from the sales floor or back stock. Unfortunately, my most recent visit was completely different. When I arrived to pick up my prepaid order, I was assisted by an associate named Angel, who has a "Trinidad" tattoo on his neck. From the beginning, his attitude was dismissive and confrontational. After I provided my order number, he told me he could not release my order, even though the exact item was visibly available on both the sales floor and in the back stock. I calmly explained that I had successfully used Click & Collect at this location several times before, but he repeatedly interrupted me and insisted he could not provide the item. My only goal was to pick up merchandise I had already purchased the night before. Angel eventually checked on the order but returned saying it was not ready for pickup. I explained that I had already paid for the item and it made no sense to purchase it again. Another associate, Michelle, then stepped in and handled the situation professionally. She took my name, phone number, and order number and said she would investigate the status of my order. Unfortunately, Angel's behavior escalated. He became verbally aggressive, using profanity and making comments such as "shut the f*** up" and "I swear I'm going to s*ck you." He then called for store security, despite the fact that I had remained calm and respectful throughout the interaction. Several customers waiting in line witnessed the incident, making the experience even more embarrassing. I informed Michelle that I wanted to file a complaint against Angel. She apologized and said she would speak with the store manager, a gentleman with blonde hair who wears glasses. I explained the situation to him, and he stated that the Adidas website was providing incorrect Click & Collect information. However, that explanation contradicted my previous successful pickups at the same location. I questioned the purpose of offering same-day Click & Collect if customers cannot receive items that are physically in stock. I had specifically purchased the merchandise to wear to the Colombia vs. Portugal match on Saturday, but I was told I would have to wait another five or six days to receive it. The manager suggested I buy the item again in-store and cancel my online order, but that was not possible because the cancellation window had already expired. Until this incident, I had always enjoyed shopping at the Adidas Los Cerritos location and had never experienced any problems. While I would consider returning in the future, Angel's behavior was unacceptable and reflected poorly on the store. I hope Adidas reviews this incident and provides additional customer service training so that other customers are treated with the professionalism and respect they deserve.

Had a great experience shopping last week when all I meant to do was drop by for a raffle ticket. I…read morewas helped by Carlos. He was easy to talk to, he answered all my questions and I didn't feel any pressure to make the purchase--which helped me make the purchase on my own, if that makes sense. I wish the selection was better (there are shoes available on their website but not in this location), but at least there were lots of different shoes on sale.

I've called here a few times to get informations. Every single time the rep sounds like they hate…read moretheir jobs. Right now I just called and a "Carlos" picked up, I asked him about a shoe release, he said no we don't got em' and hung up. Ummmm...RUDE! I've worked retail before, it isn't the greatest but geeez try and sound a little bit enthusiastic. Footlocker has better service than this. Cheer up buddy or get a new job cause obviously Footaction isn't it for you.

I give the employees 5 Star because of their great customer service I went down there on a Sunday…read moreafternoon and customer service was amazing however it will be a 10 star review if the store would have AC the poor employees were working on a 90 degree summer afternoon with no AC the store would be way better if the AC unit would be available for the employee and customer if I was the owner I would fix it asap !!! Amazing employees please help them by fixing the AC unit asap .

Staff was super helpful. 5 stars for customer service but 0 stars because it is too hot in there…read more It was significantly cooler right outside the store in the mall but when you walk in the store it's like a sauna.

Can I just say Rebecca is god sent for this location. As soon as we walked in, she was on it. Store…read morewas extremely organized and she helped us find exactly what we were looking for. She helped my husband and I while also helping two other customers. My husband, who hates shopping, was really excited to look for more items when she helped. She is amazing at what she does. Coming back to this location specifically for her

This manager Bobby is a racists and has 0 customer service skills (at least not with Mexicans)…read morebecause with his own race his VERY VERY helpful and talkative. But not with me seems very bothered Everytime I ask for any sort of help. Store manager Sarah is aware and has not done a thing! She offered me $50 gift card and asked me to go pick it up with Bobby the racists! After I spent $600 on suits for my 75 year old dad! This manager needs to GOOOOO!!!!!!

Enjoy making purchases through Hibbett. I've recently noticed a Hibbett opened close to my place…read morelike literally 5 minutes away from where I stay at. 15 minute walk. Will usually walk with my niece to the park and we will walk all the way down to 5 below, then turn in front of the shops, which lead us to Hibbett. Will go inside just to see what shoes they have. Have purchased quite a few pairs of shoes online, have had to return a pair or two at the store. The customer service is great at this place. They greet you as soon as you enter the shop. Sometimes I can't hear them so won't say anything back to them so hopefully they won't take it the wrong way. The value is just like any other shoe retail store, haven't had the time to show up in the morning to a shoe drop. But with the big drops they're usually sold out. I do hope they don't let customers grab more than one pair or give resellers chances at buying a shoe before hand. Really glad there's a Hibbett close to my place, can't wait to stop by a Saturday morning for a sneaker drop.

Customer Service is the essential element! My first visit…read moreever to a Hibbett store was on June 9 in La Habra. I received the standard greeting but otherwise was ''left alone". I walked around but didn't make a purchase. On Saturday June 13, I visited the Downey store (because it was next to Five Below) and what a difference in the CUSTOMER SERVICE!! The store manager Ari (sp) was just what you are looking for in a shopping experience. He was knowledgeable, informed me about 'shoe of the week' and other details about Hibbett that will encourage me to shop there again. I'm partial to Downey because of Ari, he's the gold standard! Every store needs his level of service. I made my purchases at Downey location because customer service is key!!

I visited Skechers looking for a specific type of shoe and was welcomed by Ralph, whose…read moreprofessional customer service was impressive. I told Ralph about the shoes I needed for an outdoor adventure, and he clearly explained the different types of soles available in the store. Ralph was extremely patient and knowledgeable, making him one of the best customer service representatives I've encountered. Great value for the Price thank you Ralph .

I got my reasons to give 1 stars. And by the way, I'm Mexican American or Chicano…read more Me and my mama went to the Skechers in Lynwood because it is closer to us and she wanted to buy me shoes. When we went inside, a lady was already mad dogging me because of my shirt. My shirt had Donald Trump shooting his head. Somehow that must have offended her. My mama then asked that same lady for assistance of shoes and she gave my mama a hostile tone "No. We don't have" like if we did something to her. Then we asked no further questions and got a pair of shoes to go get it exchanged and the hostile lady was in the front counter telling her coworker "can you serve them? I can't." Then my mama asked for a manager and her coworker automatically assumed the role of the manager and obviously trying to defend her coworker. Then the hostile lady threatened to file a lawsuit against my own mama because her boyfriend is a lawyer supposedly and because my mama called her out on her bad costumer service. The "manager" then said that my mama is banned from the Skechers once we make the exchange. All because of my Donald Trump shirt, people go stupidly crazy. If no one wants to work or cannot handle customer service jobs, QUIT WASTING YOUR TIME AND JUST QUIT.

Came yesterday just before they closed. Right away we found what we wetter looking for As we came…read morein the store, we were helped right away. Service was great, store was nice and clean, fully stocked. Next we need to come back for the Classic Crafted Vegan Suede Clog. Thank you......byeee

Stopped by the Cerritos Crocs to shop for my son's birthday and had a disappointing experience. We…read morewere not greeted, acknowledged, or thanked at any point -- even after making a purchase. I bought my crocs anyway despite being obviously dismissed. Meanwhile, the associate Ro was actively greeting and thanking other customers coming in and leaving, customers who weren't making purchases- thanked them as they left but continued to purposely ignore us verbally- but watched us closely walk out - all the way out of the store staring at us (after being the only people who even bought anything?) I enjoy Crocs as a brand, but this level of customer service was uncomfortable and unexpected. Just hoping for basic courtesy next time.