I went to Nike to return a pair of T90 shoes I accidentally got in the wrong size. I ordered an 8,…read morebut honestly should've gone with an 8.5. There was a minor complication because they shipped my shoes without a receipt, but thankfully the young lady, Susie, was super helpful. Another gentleman stepped in too, and together they made the return process super easy. I ended up getting a completely different pair of shoes, these two pink/fuchsia sneakers that were absolutely adorable. Something about the two toe, sneaker was just super cool to me, and they were extremely comfortable. Definitely the better buy, to me. The store was really clean, really organized, and the customer service was a 10 out of 10. Definitely recommend.

I wish I had better things to say. The few times we've been in this store the customer service has…read morereally been off. This is a beautifully designed store with a good selection of products but the staff doesn't seem all that interested in providing customers with a good experience. The first time we came in to buy shoes we had to actively search for someone to help us. While they were friendly and responsive to our requests to try on shoes the person seemed a bit distracted and not that knowledgeable about the products. The second time we were there, we had a problem with the shoes we bought on our first visit and were looking for a solution. The shoes were about four months old and the inside of the heel had collapsed. We wanted to just exchange them for a new pair since it had been such a short time since the original purchase. The person at the counter was dismissive. When I explained the problem with the product she did not acknowledge the defect even though it was quite easy to see. She explained that the in-store exchange/return policy was 60 days I asked if they might be able to help me online or at their customer service phone number and she said she didn't know but that I should leave and Google it. Not a great experience. I sat down inside the store and called customer service and connected with the nicest, most helpful customer service person ever who immediately did her best to understand the issue with the shoes and let me know she would do everything she could to help me. Since the product failed, we were well within the time limit to return the shoes for a full refund. The return window is much longer online or on the phone. She also made me aware that the original product we purchased was now on sale so she helped me return the defective product and then helped me purchase a replacement at the new sale price. It could not have been a more perfect experience. I would recommend trying products on in the store and then buying online or over the phone. The customer service in the store doesn't make shopping there worthwhile unless you don't want to wait for the shoes to be shipped to you. Love all the Nike styles just would like a better in-store experience.

I would give zero stars if I could. This has been one of the worst purchasing experiences I've had…read more I purchased Nike Streakfly 2 shoes less than two weeks ago for my 11-year-old daughter, and they are already falling apart after just TWO uses on an indoor track. That is not normal wear and tear--that points to a defective product or raises serious concerns about authenticity. At this point, these shoes are either defective or fake--because this level of breakdown after two uses is unacceptable for any Nike product. What makes this even worse is the complete lack of customer service. When I initially reached out, VS Athletics refused to return or exchange the item. No resolution. No accountability. Now, I am just receiving a response **FOUR MONTHS later**, which is unacceptable. A delayed response like this does nothing to resolve the issue and only highlights how poorly customers are treated. This is completely unacceptable for any retailer, especially one selling performance gear for young athletes. Parents should not be spending money on products that fail almost immediately and then be ignored for months. **Update (in response to management):** Your response is inaccurate. I did attempt to return/exchange the item and was refused. I am still willing to return the shoes--feel free to contact me at [candacejbrewer@gmail.com] to resolve this. You claim the items are not fake, but you are not an authorized Nike dealer as your website indicates according to Nike. That leaves customers without support from Nike when products are defective--which is exactly the situation I'm now in. Until this is properly resolved, I strongly urge others to avoid purchasing from VS Athletics.

Just visited vs athletics, my go to spot for track and field gear ! Love the staff very helpful and…read morefriendly I normally don't leave reviews but after leaving the store feeling very happy with my purchase i felt the need to let everyone know .

The 5 stars is for Savannah She helped my son and I out on…read more6/26/25 We walked in for the first time for my son birthday a little confused of exactly what we wanted and the other employees there didn't say a word to us which honestly made me want to walk out but my son wanted a pair of timberland boots so we browsed a bit and Savannah came to the rescue with a welcoming smile and attitude. She took her time explaining the different styles and options and I didn't feel like I was being rushed or a bother to her. She made me feel good about my $200+ purchase. I hope she is recognized for her quality customer service because that kind of salesmanship and personality is what most retail personnel lack and she's got it! Thank you Savannah.

Came here few weeks ago during the day and it was very empty, which I liked. But then the staff…read morewere very cold and unfriendly. I thought it would be easy to get help because it was so empty. There were maybe 5-6 staff and 3 were huddled together gossiping. I asked for help and Rina pointed a direction to go to. It seemed she didn't want to help me and definitely made me feel uncomfortable. And then all the staff kept joking around, shouting back and forth, running around. Was definitely very confused to the atmosphere and vibe. I still made a purchase but sadly Rina was the one to check me out and she definitely came off a little judgmental. We had some trouble with the card machine and she made me feel embarrassed. Will definitely be shopping online next time since I love Timb and have loved it for years but this location is...

Good sized store branch. I came here on the hunt for some more shorts because I previously bought…read moreone from Shoe Palace before. I like how organized the merchandise is because I found the shorts I wanted and for a really good reasonable price. The lighting is really good and bright and plenty of staff. I got checked up on by a lady staff if I needed any help. Pretty satisfied by my shopping experience here. Definitely a great spot for sportswear clothing.

To who it may concern, I have walked into your store on several occasions. todays experience was…read morevery exceptional professional, I was greeted by Kassandra, she was very polite with good energy as she ask if she could be of help, she displayed the type of professionalism, politeness a store owner would love to have, that's my opinion she should be awarded commended for beautiful work. Willie smith

Amazing customer service! Very helpful and knowledgeable! I definitely recommend coming to this wss…read morelocation! I did use the restroom when I visited and it was well maintained and clean! Parking lot was a huge bonus big and lots of parking . Very well stocked on sizes ! Lots of shoes and clothing for women / kids and men! Great pricing and very good deals . I came in looking for work shoes and left with 2 pairs and some clothes for myself as well , couldn't help myself with all these deals

Random buy for a senior never have stepped foot into a WSS store. However, I walked in and seen 3…read moreor 4 employees speaking to one another. I asked which one of you would like to assist me to help me help this senior get a pair of shoes ? Raul, immediately said I would well others looked! Thank you Raul for making it easy to assist the gentleman I took in the store today. You made the purchase quick and easy. I mentioned what would be ideal for the customer. It took the very first show Raul recommended. Fast and east great buy for this Senior. This year I'm focused on customer service and employees being recognized for there work as they help run all businesses and are in the fore front. Over exterior has plenty parking this is a huge shoe store, well maintained.

Excellent and nice store and really clean I go all the…read moretime to this store My kids like this store

I went in today to purchase some shoes, and unfortunately, my experience at the register was…read moreextremely unpleasant. The customer service representative, Emely, was very rude and had a noticeably condescending tone throughout the interaction. I understand that customer service can be stressful, but customers should still be treated with basic courtesy and respect. The way I was spoken to made what should have been a simple purchase feel uncomfortable and completely took away from my experience. I hope management takes this feedback seriously and provides additional customer service training. A little professionalism and kindness would go a long way. Unfortunately, because of this interaction, my visit was awful.

I'm dealing with a gnarly case of plantar fasciitis and was worried I'd have to wear granny…read moresneakers. Tried several brands and liked the NB 860s that were recommended by my podiatrist. Trey was awesome. Knowledgeable and had a great personality. Oftentimes these days I feel like people seem disengaged from customer service. Having worked in customer service for a large part of my career, I appreciate people like Trey. I got a cute pair of sneaks that feel great and had a great experience.

This store receives high marks for all three metrics: service, selection, and value…read more Let's start with service. We came here right when it opened and was assisted immediately. I asked if they carried the 1080s in a size 7.5 in black. She asked if I wanted the regular width or wide version. I didn't know there were options, but having wider feet, I asked for the wide one. She left and returned with two pair of shoes in different widths. One regular and one extra wide. The extra wide one fit like a glove. She gave me time to try them on and walk around. She then came back to check up on me. The selection here is very good. I had scouted the 1080s in a specific color and size online and this store had them. In terms of value, I would also say I got a good deal on these shoes. Six months ago, on the website, these shoes were selling for $165. I got mine here for $100. Some final thoughts: The man at checkout was very nice. He did want us to provide an email for the receipt. Apparently if you lose your physical receipt, you can still return your shoes with the emailed receipt. I had no intention of returning the shoes so passed on providing the email, but this may be something for you to consider if you're not entirely sure those shoes you're buying are keepers. Also, please be aware that the shoes are organized on the walls by shoe models, not male or female.

What's Amazing staff, Manager Anthony has. The two sales associates Maria and Jesus were amazing…read moreassisting me with my purchase. They had what I needed n they were quick to check me out, although they were very busy. Maria was very bubbly and friendly as she did my return. Usually they are upset, but she was Super sweet. Thank you Champs, keep up the great work. I'll be coming back

Took my son to Champs for the first time to get the new Le Melo Rick and Morty b-ball shoes for his…read morebirthday. The staff was welcoming and we were directed to the side of the store that had my son's size. Ashley greeted us and was just a pleasure to work with. She made sure the shoe fit properly which is a huge plus for me because I have a growing pre-teen. Ashley really showed us personalized attention and she sold us another pair of cross trainer shoes for just everyday school use. We came in for one pair and left with two! And to top it off, Cassandra at check-out was so nice and patient as my son gathered his gift card and cash to pay for his birthday purchase. I was impressed with how carefully she checked the shoes and placed them back into the box with care which is something that I care about. Overall, we had a great shopping experience and will visit again.