1. Empire Kicks

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Lakewood, CA

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Empire Kicks

5.0 (2 reviews)

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3 years ago

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3 years ago

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Nordstrom Rack

Nordstrom Rack

3.1(113 reviews)
2.6 mi
•$$

Louis the store manager is a friendly and helpful person he spend awhile helping me try on…read moresunglasses until I found the ones I wanted which he actually picked , this type of extraordinarily sales experience and professional is a win for Nordstrom will return just based on this Thank you !

I don't usually do reviews but I was so disappointed by the store that my husband kept insisting to…read moreleave a bad a review because of how excited I was for my purchase and disappointment that came after I ordered Dr. Martens shoes for $30. Immediately I felt in love w the shoe, I'm a shoe gal ‍ I also ordered a set of bracelets. My shoes arrived at the store super fast, my pick up due date was 9/17. Two days passed n then I noticed that on 9/15 they have refund me my money n my order was cancelled due to the fact that i didn't picked my order. I reach out to customer service immediately and they give me a lame excuse due to lack of space in the store to which my order was cancelled. Mind you, my expected pick up date was on the 17. I had already bought a matching jacket and I was soo genuinely excited. NOW, I've decided not to pick up the rest of my order. My pick up date was on 9/17, today's date is 9/26. Why does the bracelet have no cancellation rush as my Dr.Martins shoes?!? They canceled my shoes before the expected pick up date, but they haven't canceled my pick up order after 8 days past due date. That's incredible insane!!! Manager should check if any employees bought Dr.Martens lately because honestly, that was really sketchy

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Nordstrom Rack
Nordstrom Rack
Nordstrom Rack

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DICK'S Sporting Goods - Mall entrance

DICK'S Sporting Goods

2.3(354 reviews)
2.7 mi
•$$

Today I visited Dick's Sporting Goods at the Los Cerritos Center, and I had the privilege of…read moremeeting an exceptional young employee named Damien, who is only 17 years old. I have been in business for many years and have met thousands of people throughout my life, but every once in a while, you come across someone who leaves a lasting impression on your heart. Damien was one of those people. From the moment he greeted me, he treated me with kindness, respect, and genuine professionalism. Every word was spoken with courtesy: "Yes, sir," "Thank you, sir," and "It's a pleasure to help you, sir." His manners, patience, and willingness to assist were truly remarkable. As I spoke with him, I couldn't help but think back to my own teenage years. Damien reminded me of a time when respect, humility, and strong values were the foundation of a young person's character. Seeing such a respectful and hardworking young man today touched me deeply. In fact, I had tears in my eyes because it gave me hope and reassurance that there are still wonderful young people in this world. His parents deserve tremendous credit for raising such an outstanding young man, and Dick's Sporting Goods should be extremely proud to have Damien representing their company. He is a shining example of what customer service should be and what good character looks like. Damien, thank you for your kindness, your professionalism, and your respect. You made my shopping experience unforgettable. Young men like you are rare, and I hope your managers recognize what a valuable asset you are to their team. May God bless you and your future. Keep working hard, stay humble, and never change. The world needs more young people like you.

I rarely make bad reviews but my gosh, if you can avoid going here, please do at all costs. Not…read moresure if it's this location but wow, they need to work on their management. Legit WORST customer service. Just a bunch of lazy staff yawning and chatting around like it's actually insane and embarrassing and give attitude when they actually have to work. It's not even just the shoe section, it's also the cashiers. I really wonder if they get trained to be lazy and stand around yawning.. It sucks because it's actually such a good place to buy shoes, apparel, gear, etc and the workers make it such a BAD EXPERIENCE. Don't come here..

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DICK'S Sporting Goods - Shoe department

Shoe department

DICK'S Sporting Goods
DICK'S Sporting Goods

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Empire Kicks - shoes - Updated October 2026

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