My daughter and I visited this store and it felt good to be greeted, offered help, and lead in the right direction. All of the staff were professional and provided excellent customer service. I went in for converse and there was a large selection. One of the staff (without me asking) informed me that they also had the shoes in the women's section. I went over and looked at the women's converse and returned to the men's section, when he saw me return he asked if I was able to find the shoes and asked if I needed assistance . Check out was fantastic too!! and the greeter even told us goodbye. I hadn't experienced good customer service like that in a long time. The shoes were also reasonably priced. I'll be headed back there really soon. read more

Service : 10/10! This is probably the best WSS I've ever been to. Shoutout to MANNY! Always helping out and making sure I get the things I need! Selection : 10/10, lots of selection and choices here! One of the bigger ones. Value : good prices and deals! read more

I went to this location with my mom and they have a good variety of shoes. When we checked out, Rene was our cashier and he was great. Rene helped find a pair of shoes we wanted a different story although they were closing, he was very knowledgeable on shoes as well read more

This store has a great variety of shoes and sizes, I never had an issue until today. The cashier, Aerion, had a poor attitude. She was on her phone at the registers and didn't bother providing great customer service. I went back in to do a return and she sighed and complained for doing her job. read more

Haven't been here since the early 2000's. But my current need for a pair of all black Converse has brought me back down memory lane. Not only did they have exactly what I was looking for, but I found the price to be much better than what I was seeing them for online or elsewhere. Also, the customer service here was top notch. Greeted when I entered, thoroughly helped with a question I had, and just an overall pleasant experience. This part of Gardena has always been mostly industrial, so the whole Warehouse Shoe Sale (WSS) name is quite fitting. Will definitely be back when my new pair of Chuck's need replacement. read more

I bought shoes on line for a Christmas present for my daughter due to illness I didn't get them back from her till today, letting me they don't fi. I called to exchange the shoes for another size didn't want my money back at all... they told me they have a 30 policy for return or exchange. Very disappointed would not order from them again. read more

This review is for Rueben! I went in for some shoes I've been wanting for a while. They didn't have my size in women so I was recommended a kids size. I needed half a size smaller which was not available in the style I wanted. He had me try on similar shoes to make sure I got my perfect size and he proceeded to call around different stores. Ultimately he ordered them to be delivered to my home. I had a really great experience overall, the store was clean, I was greeted at the door, and the cashier was extremely polite. Management has built a great team. read more

there no one to help you to look for size the shoes are all over the place and cashier are so rude this is the worst wss I been to and really like it cause it a huge wss but I won't go back again read more

Everyone should know by now about great customer service I expect. So I'm at WSS to pick up my Nike sweats I was looking for a different size they had to call another store to have it shipped to this store I got it everything was fine...my thing is if I come to your business and I'm paying a lot of money for a pair of sweats you better give me your best customer service! I go show the young man Jesus R I believe...he said hey you here to pick up very dry... not good morning how are you doing he just said you're here to pick up an order I said yes he act as if he was tired and didn't want to be at work...I get it I understand that but when I come into your place I need customer service and the only person that said thank you have a great day was a guy standing at the door greeting...I appreciate that but if you're working at the register greet your customers better than that and I did ask for Josue Cruz but I guess he was off today I like him!!!he's so professional great customer service and just nice...they need to learn from him Customers service is everything...I spend to much money here to not have great customer service!!!!!!! HAVE A WONDERFUL BLESSED DAY ON PURPOSE read more

WSS - WSS - Shoe Stores Near Me - Los Angeles, California

Very good place to shop I go here all the time with my family nice place to visit love it

I like the service Alex gave me. Calling me at home to let me know the shoes were ready for pick up and once I got there he walked me thru the process. Excellent training and customer service. Thank you WSS read more

I don't understand why the company or the manager doesn't change the store hours on the website. They claim to open at 8 am but they don't .. read more

Make sure to utilize the check in offer! Sometimes you can find some really great deals ;) read more

Nice big store, recently expanded now with more selection! Has so much in new styles as well as old stuff, great for kids shoes. read more

WSS - Nice big store, recently expanded now with more selection! - Shoe Stores Near Me - Los Angeles, California

The best customer service ever , felt very welcoming! Great store, Paula santillan knows exactly how to treat her clients thank you guys once again. read more

Had a promo where it says $10 off of $50 purchase, hit the redeem now button (here on yelp) but cashier said he couldn't honor it. A barcode was needed and he was quick to shut the opportunity down. Didn't bother to check with a supervisor/ manager about it. With that said if you guys have that promo available this store does not honor it. Secondly plenty of staff passed by and didn't offer any assistance. Plenty of staff were by the door didn't bother to say hello even though they weren't busy. Customer service at this location has dropped in my opinion as of late all the times I've come in I've experienced the difference. The store is maintained and organized I give them that but service is no longer what it use to be. read more

Great Staff.... Great Selection, EXCEPT for Dress Shoes. If you want dress shoes, dont even bother, unless you are looking for cheap imitation leather that is probably uncomfortable. Otherwise, cool place to come by and shop. read more

Awful experience today. The cashier was rude and was unprofessional. The girl look like a manager because she was wearing a grey shirt, she was African American and we didn't give her any reason to give us an attitude. It's sad to see that her sales clerk employees can provide us with better customer service than her as a manager, definitely not come back again. read more

The customer service was a headache. I bought a pair of shoes and they killed my feet. I wore them once. Took them back and I was denied a cash back refund. Never going back, inconceivable experience read more

I come here to find deals. And I do. I normally will search online to see where I will spend less money. And yes, saving money is important to me. With their check in offers, Their online printable coupons, their rewards program... I'm usually able to save and lower my cash outlay with WSS. They have hundreds of shoes and styles to choose from. It's a little daunting. And it is geared towards a budget conscious shopper, so it's filled with more affordable brands. Lots of jordans. and shoe brands I've never heard of. Either way... When it comes to chucks... They are king. selection is insane. They have a really good selection on skating shoes too. I personally am a new balance kind of guy and i've been able to score deals on them. Got the 574's for 49.99 plus taxes. Considering online they sell for 59... i got a deal. And no waiting for them to be shipped. They also carry a pretty sick line up of Creative Recreation shoes... and they are priced way under other nearby shoe places. like 30% less. Again, with the groupon offer i scored some Creative recs for like $26 bucks! loved it. I like WSS. I head over when I'm bored and have a little money. I print out a coupon, and head over and 9 out of 10 times I score a sweet deal. read more

I don't know who that manager was on the floor this evening (7pm) but she really needs to set her personal problems aside, she was extremely rude and had an attitude. On top of that she needs to get of her phone, as a customer I expect nothing but great costumer service. All I wanted was to buy some shoes. I heard there was a bigger variety to choose from, wheres the great costumer service. Def. don't wanna come back. That's why I came here in the first place and to think I drove 50 min just to get attitude. read more

Love this store, so big, many options and if they don't have what you want they are so nice to help you find it on another store my go to store for apparel and shoes read more

The prices are great in the clearance section. Very large shoe selection and very clean. No customer service is the only downfall about this place. Super in love with the variety of shoes presented within this WSS. One happy customer over here read more

WSS - Twenty dollar Nike cleats - Shoe Stores Near Me - Los Angeles, California

WSS has LOTS of selections of shoes for everyone, you're bound to find the shoes you're looking for somehow. First things first, the customer service here is absolutely amazing. There is always like at least a dozen staffs walking around asking if anyone needs any assistance. Second, the selections here are absolutely amazing. I wouldn't be surprised if they said they carry every model of Vans or Converse shoes here. They have it all! Third, they sell so many other fashion goods too like shirts, hats, and other accessories. Last but not least, they have a very good amount of shoes in the clearance asile (on the back of the store here) for a very sick deal. Speaking of deals, you should visit sites like Groupon and their official website for any promotions they have to save even more money. There are also plenty of chairs on the asiles to sit and test your shoes. Overall, this place is great if you're looking for shoes! read more

Heads up - Not the place if you're looking for Men's size 12 or above. I was surprised to find that they have almost zero selection of size 12 (or above) shoes. Everything I liked had nothing larger than an 11 on the shelves. Then I started just looking at any shoes regardless of style, and no 12s. I asked a store employee what the deal was and he said that their location hasn't been a big seller of larger sizes, and they would just sit on the shelves, so the company doesn't deliver 12s very often to this store. The gentleman who told me this was very helpful, and the guys working up front greeted me, and thanked me for coming when I left, but I have never seen this at a shoe store before, just flat out not stocking anything above 11. They told me that the store in Huntington Park gets larger sizes, but I was hoping to find something around the office during my lunch break, oh well. Can't really knock them too hard for the size thing; overall they have a huge selection (for smaller feet) and their customer service was friendly and helpful. read more

Had to visit this establishment a few days ago and boy was I stumped! This is my usual GO-TO for my sons shoes but the other day, they didn't have what i needed!!! As i browsed the store for about 20 minutes, no one asked if I needed help, which indeed, i did! A few seconds later, a young lady named Samajae assisted me and SHE DID AN EXCELLENT JOB! Samajae went out of her way to make sure i got exactly what i needed and she accomplished it! With calling over 3-5 stores, she went above and beyond and found the shoes! I AM PROUD TO SAY IVE NEVER HAD A BAD EXPERIENCE WITH WSS!!! And i want to THANK MS.SAMAJAE FOR HER AMAZING HELP!!!! You are a TRUE GEM!!! read more

Awesome customer service! I have yet to experience bad customer service but I am giving them only 4 stars because they are constantly out of stock of something. Other than so, this is the best WSS in LA! read more

Tried to make a return or exchange on an unused item a week after purchase and was denied either. Tried contacting customer service two days ago and still haven't heard back. Very unprofessional. read more

Pretty decent selection of shoes, but be prepared to get b.s.'ed about using a Yelp coupon. There is a VERY generic "Exclusions apply see store for details." message at the bottom of the Yelp coupon code, and it can be interpreted to mean anything the store employee wants it to mean. (i.e. - Not good for the purchase of Jordan brand, Nike, sale items, on Tuesdays, Thursday, Weekends, or any day that ends in "Y".) Would be better if exclusions were specified, so that one's time would not be wasted. read more

Needed pair of sneakers for my kids. Got in and the team member quickly found sizes and we were on our way. Excellent service.

I was nice to the cashier today and he honored my Yelp offer ! Yay the never ever do when I try to use it . This time they did .

0 stars! Worst customer service and false advertising! Do not ever buy anything from their online site. They have no business ethics! I purchased an order on August 2nd and today September 3 I received an auto notification that they had cancelled my order and refunded me $16.41 and I was scammed out of the $20 I paid for the Groupon they advertised! read more

Ramon Campos has awesome customer service skills I love his personality. This is my favorite store

Egh - go to a different branch. 120th and Hawthorne is nicer. This one has a low-class, ghetto feel because of the security-bouncer guys who prowl the parking lot making false accusations and generally causing trouble. read more

I had a groupon and bought 2 pairs of shoes on their website (www.shopwss.com). Several days went by, I still haven't gotten my package. So I e-mailed their customer service but there was no reply to my mail at all. I waited for 2 weeks before it actually arrived but just by seeing the box's size, I immediately noticed something was odd. So I opened the package and I was very disappointed that I only got ONE pair of shoes instead of two. The worse thing is that it was the WRONG item and they charged me an additional fee weeks after I have placed my order. I tried to contact them via their customer service line, but no one seems to answer my call. I was kept waiting for hours and still no agent has picked up the line. I really am disappointed and I definitely would never buy from their store ever again. read more

Great customer service-very organized and was able to find exactly what I needed no problem. Will definitely be buying from again :)

Best spot ever soooooo many shoes, so many choices great customer service Carlos was cute and way helpful I loved it and saved some cash.....I'll definitely be back every time I'm paid :) read more

Wow super savings on all shoes clothes. I love to come here every other month for some new shoes. I stopped going to foot locker long time ago I'm just making them more rich haha. But stop on by any wss and you won't regret it at all. read more

This store is absolutely amazing!! FCFS for all releases and the people are mostly cool that camp out. Customer service is great!

Don't buy online worst customer service. when things go wrong. they dont try to help